TransUnion Reviews
Customer reviews for TransUnion
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Overall Ratings
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(1 ratings)Attribute Ratings
Customer Service (3 ratings)Perform as Advertised (3 ratings)Timeliness (3 ratings)Use Again (3 ratings)
Cost Effective (3 ratings)TransUnion Reviews
Anonymous-60262.... May 24th, 2012
UNHAPPY CUSTOMER
I SIGNED UP FOR THE TRANSUNION MEMBERSHIP. I CHANGED MY MIND WITHIN THE WEEK AND WAS UNABLE TO CONTACT A LIVE PERSON ALL WEEKEND. USING THEIR WEBSITE I SENT THEM A MESSAGE REQUESTING CANCELLATION. A RETURN MESSAGE SAID I WOULD BE CONTACTED WITHIN 24-48 HOURS. WELL, ONE WEEK PASSED AND I WAS CHARGED THE 16.95 FEE. AFTER MUCH SEARCHING ON THE WEB FOR AN ALTERNATE NUMBER I CALLED. I WAS, OF COURSE, TOLD THE ONE WEEK HAD PASSED. I TOLD THE REP THAT I CALLED AND GOT A RECORDING SO I USED THEIR WEBSITE AND SENT A MESSAGE AND THAT I WAS SUPPOSED TO BE CALLED BACK IN 24-48HOURS. HER RESPONSE WAS "WHAT MAKES YOU THINK WE SHOULD CALL YOU IN 24-48 HOURS?" ANYWAY, I SPOKE TO HER SUPERVISOR AND HAD TO INSIST ON A REFUND. VERY POOR CUSTOMER SERVICE!!
Anonymous-54514.... March 22nd, 2012
poor and inaccurate service
This credit reporter does not take care of their business. Their reports should not be used by any business in determining someone's ability to obtain credit.
ehjohnson7.... July 24th, 2011