Vonage Reviews
Customer reviews for Vonage
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Customer Service (4 ratings)Perform as Advertised (4 ratings)Timeliness (1 ratings)Use Again (4 ratings)Cost Effective (4 ratings)Vonage Reviews
Anonymous-85744.... November 25th, 2012
Vonage customer for 3+ years ... fantastic service/rates/tech support ! We have VonageWorld w/a virtual number. There has only been one (1) rate increase and that was $1/month (other than taxes/fees that all phone providers are required to have).
BEST: Tech support is spot on correct, friendly and KNOWLEDGEABLE. Even some of the outsourced reps make a point of speaking clearly. If one sends an email, the response is direct and to the point .. none of the canned response junk.
Just wish Vonage would offer "call blocking". However, most Panasonic cordless phones have that feature.
Vonage is GREAT. Don't even consider VOIP phone service thru Con-cast or the others.
Anonymous-30577.... June 9th, 2011
I have had Vonage for about 6 years and LOVE it! There have been times when I have had issues, but that is true for any company.
Some of the issues I'm reading about here may be due to their type of internet connection. The better your line-speed, the better your sound quality. So if you have DSL, for example, you WILL have sound quality issues.
I recommend the service on a regular basis and those that have signed up have had great results as well.
My ONLY complaint is that when I have had issues in the past, the outsourced tech support was diffucult to deal with, but domestic support is excellent.
DreadPirateRoberts.... May 3rd, 2011
Vonage
It's only redeeming quality is that it is not as bad as magicjack. It you want voip get it from your local cable provider.
Anonymous-25120.... March 29th, 2011
Vonage is a scam! They told us there would not be any charges for 3 monthe & we would have an option at that time to decide whether we would keep the service. Turns out they were trying to bill our credit card the entire time & when you call to cancel the subcription they add more charges. We cancelled the credit card that they have on record & I wish them luck getting a dime from us. Joke is on them this time.