Customer Assistance Guide 1st Printing
Page 4
Motorhome assistance Away from home when your vehicle ownership license If you still have a complaint involving a warranty dispute, you require roadside assistance, please refer to the chapter Getting Roadside Assistance. If you have the following information available when contacting Ford ...
Motorhome assistance Away from home when your vehicle ownership license If you still have a complaint involving a warranty dispute, you require roadside assistance, please refer to the chapter Getting Roadside Assistance. If you have the following information available when contacting Ford ...
Customer Assistance Guide 1st Printing
Page 5
Ford Motor Company reserves the right to change eligibility limitations, modify procedures and/or to the warranty complaint being reviewed are eligible for consideration 5 Expenses incidental to discontinue this service without notice and without incurring obligations. If your ...If you are still not satisfied, contact the number above and advise them accordingly. Unresolved service or product performance complaints on Ford, Mercury and Lincoln cars and Ford and Mercury light trucks which are within the terms of any applicable written new vehicle warranty are eligible for review, except...
Ford Motor Company reserves the right to change eligibility limitations, modify procedures and/or to the warranty complaint being reviewed are eligible for consideration 5 Expenses incidental to discontinue this service without notice and without incurring obligations. If your ...If you are still not satisfied, contact the number above and advise them accordingly. Unresolved service or product performance complaints on Ford, Mercury and Lincoln cars and Ford and Mercury light trucks which are within the terms of any applicable written new vehicle warranty are eligible for review, except...
Customer Assistance Guide 1st Printing
Page 6
...in states where the Dispute Settlement Board is determined to be eligible, you must complete the application in the customer's possession Complaints involving vehicles on the application form. What the Board needs To have expired at this time. 6 Eligibility may differ according ...because of your application • the toll-free phone number of : • three consumer representatives • a Ford or Lincoln/Mercury dealer Consumer candidates for Board membership are not eligible. Board membership The Board consists of the DSB's independent administrator Your dealership and a...
...in states where the Dispute Settlement Board is determined to be eligible, you must complete the application in the customer's possession Complaints involving vehicles on the application form. What the Board needs To have expired at this time. 6 Eligibility may differ according ...because of your application • the toll-free phone number of : • three consumer representatives • a Ford or Lincoln/Mercury dealer Consumer candidates for Board membership are not eligible. Board membership The Board consists of the DSB's independent administrator Your dealership and a...
Customer Assistance Guide 1st Printing
Page 7
... be presented as evidence 7 Because the Board usually meets only once a month, some cases may be reviewed. Every effort will be made to resolve each complaint, including oral presentations, and arrive at the dealership(s) • a description of the action you expect to resolve your concern Should your case NOT qualify for...
... be presented as evidence 7 Because the Board usually meets only once a month, some cases may be reviewed. Every effort will be made to resolve each complaint, including oral presentations, and arrive at the dealership(s) • a description of the action you expect to resolve your concern Should your case NOT qualify for...
Owner Guide 1st Printing
Page 189
... also obtain other information about motor vehicle safety from the hotline. 189 ONLY) If you , your dealer or Ford Motor Company. If NHTSA receives similar complaints, it may order a recall and remedy campaign. Reporting safety defects REPORTING SAFETY DEFECTS (U.S.
... also obtain other information about motor vehicle safety from the hotline. 189 ONLY) If you , your dealer or Ford Motor Company. If NHTSA receives similar complaints, it may order a recall and remedy campaign. Reporting safety defects REPORTING SAFETY DEFECTS (U.S.