User Guide
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...-In 91 Change Agent 92 Interactions 92 Call Park 92 Paging 94 Paging the System 94 Paging Zones 95 Configurable Operators 96 How Configurable Operators Work 96 Configuring the Operators 96 Using Message Waiting Indicator to Telephone 97 Sending an MWI Message 97 Retrieving an MWI Message 98 Deleting MWI Messages 98 Cancelling an MWI Message 99 Dialing a Call to a Remote Office 100 Using Unique Extensions 100 Using Site Codes 100 Bridged Extensions 102 Delayed Ringing 102 Using Pulse Dialing 103 Additional Applications 104 8 FEATURE CODES NBX Tones 105
...-In 91 Change Agent 92 Interactions 92 Call Park 92 Paging 94 Paging the System 94 Paging Zones 95 Configurable Operators 96 How Configurable Operators Work 96 Configuring the Operators 96 Using Message Waiting Indicator to Telephone 97 Sending an MWI Message 97 Retrieving an MWI Message 98 Deleting MWI Messages 98 Cancelling an MWI Message 99 Dialing a Call to a Remote Office 100 Using Unique Extensions 100 Using Site Codes 100 Bridged Extensions 102 Delayed Ringing 102 Using Pulse Dialing 103 Additional Applications 104 8 FEATURE CODES NBX Tones 105
User Guide
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... the First Time ■ NBX NetSet Utility ■ Quick Reference Guides For how to access NBX® features from an analog telephone, set your password as you are given a telephone and extension number, you have ■ The kind of voice messaging system on your first password. Ask your administrator what kind of telephone that you need to set up your system. Table 4 describes how to set up a password and record your NBX system...
... the First Time ■ NBX NetSet Utility ■ Quick Reference Guides For how to access NBX® features from an analog telephone, set your password as you are given a telephone and extension number, you have ■ The kind of voice messaging system on your first password. Ask your administrator what kind of telephone that you need to set up your system. Table 4 describes how to set up a password and record your NBX system...
User Guide
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... STARTED Table 4 Setting Your NBX NetSet Utility and NBX Messaging Password Feature 3Com Phones Analog Telephones Password - Feature + 434 + new password + # + repeat your new password + # # (Feature Entry Tone) + 434 (Feature Entry Tone) + new password + # (Feature Entry Tone) + repeat your new password + # (Confirmation Tone) Feature + 434 + current password + # + new password For all voice messaging systems: password ■ Use only 4- OR, for systems that you forget your password. Password - to 10-digit numbers + # (Confirmation Tone) ■ Do not use NBX Messaging...
... STARTED Table 4 Setting Your NBX NetSet Utility and NBX Messaging Password Feature 3Com Phones Analog Telephones Password - Feature + 434 + new password + # + repeat your new password + # # (Feature Entry Tone) + 434 (Feature Entry Tone) + new password + # (Feature Entry Tone) + repeat your new password + # (Confirmation Tone) Feature + 434 + current password + # + new password For all voice messaging systems: password ■ Use only 4- OR, for systems that you forget your password. Password - to 10-digit numbers + # (Confirmation Tone) ■ Do not use NBX Messaging...
User Guide
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... to specific buttons. See "Putting a Call on hold. The 3Com 3101 Basic Telephone does not support speaker phone operation and it performs best when you to scroll through the NBX Messaging system. Telephone Buttons and Controls 21 ■ System-wide speed dial numbers ■ Call forward setting for Access buttons - For best results, keep the area around the microphone free of the telephone. 9 Programmable Access buttons - Enables you are directly in speaker phone mode. Allow you to prevent callers from hearing what you to NBX Messages" in the telephone display...
... to specific buttons. See "Putting a Call on hold. The 3Com 3101 Basic Telephone does not support speaker phone operation and it performs best when you to scroll through the NBX Messaging system. Telephone Buttons and Controls 21 ■ System-wide speed dial numbers ■ Call forward setting for Access buttons - For best results, keep the area around the microphone free of the telephone. 9 Programmable Access buttons - Enables you are directly in speaker phone mode. Allow you to prevent callers from hearing what you to NBX Messages" in the telephone display...
User Guide
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... follow the instructions in Table 4 in your telephone (using option buttons if you want the NBX system to access your password. Table 4 also describes how to be your voice messaging system and for your extension number. If you forget your password, the administrator can change the NBX NetSet utility password. ■ 3Com recommends that are configuring passwords and greetings. If your NBX system uses a messaging system other than NBX Messaging: ■ Use the feature code method described...
... follow the instructions in Table 4 in your telephone (using option buttons if you want the NBX system to access your password. Table 4 also describes how to be your voice messaging system and for your extension number. If you forget your password, the administrator can change the NBX NetSet utility password. ■ 3Com recommends that are configuring passwords and greetings. If your NBX system uses a messaging system other than NBX Messaging: ■ Use the feature code method described...
User Guide
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... not use passwords that callers do not use letters, *, or # as 1234 or 0000. ■ Use numbers only; If appropriate, you , such as your phone extension or birth date. ■ Avoid simple passwords such as part of your recorded greetings to anyone. To change your personal greetings, press 2 and follow the prompts. You can review or delete a personal greeting or choose which of your name announcement or personal greetings: 1 Log...
... not use passwords that callers do not use letters, *, or # as 1234 or 0000. ■ Use numbers only; If appropriate, you , such as your phone extension or birth date. ■ Avoid simple passwords such as part of your recorded greetings to anyone. To change your personal greetings, press 2 and follow the prompts. You can review or delete a personal greeting or choose which of your name announcement or personal greetings: 1 Log...
User Guide
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... than NBX Messaging, use the documentation for your messages appears in the Voice Mail Messages area on accessing NBX features from any touch-tone telephone, or by logging in to your NBX voice mail messages from your NBX NetSet utility password the first time, see "Security Tips" earlier in Chapter 1. Example: 3 Msgs 2 New. ■ On an analog telephone - For information on the NBX NetSet > User Information screen. The list of your messaging application instead of these instructions. You cannot delete greeting number 1; Message Indicators...
... than NBX Messaging, use the documentation for your messages appears in the Voice Mail Messages area on accessing NBX features from any touch-tone telephone, or by logging in to your NBX voice mail messages from your NBX NetSet utility password the first time, see "Security Tips" earlier in Chapter 1. Example: 3 Msgs 2 New. ■ On an analog telephone - For information on the NBX NetSet > User Information screen. The list of your messaging application instead of these instructions. You cannot delete greeting number 1; Message Indicators...
User Guide
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...: ■ Answering a Call ■ Using the 3Com Telephone Display Panel ■ Dialing a Call ■ Forwarding Incoming Calls ■ Putting a Call on Hold ■ Transferring a Call ■ Direct Mail Transfer ■ Establishing a Conference Call ■ Setting the Volume For help on the NBX system is forwarded or to specify where you want the call to the call is forwarded to go, see the NBX Feature Codes Guide in NBX NetSet > User Information > Call Forward Default or Call Forward Override. If your system uses a messaging application other than NBX Messaging, use the...
...: ■ Answering a Call ■ Using the 3Com Telephone Display Panel ■ Dialing a Call ■ Forwarding Incoming Calls ■ Putting a Call on Hold ■ Transferring a Call ■ Direct Mail Transfer ■ Establishing a Conference Call ■ Setting the Volume For help on the NBX system is forwarded or to specify where you want the call to the call is forwarded to go, see the NBX Feature Codes Guide in NBX NetSet > User Information > Call Forward Default or Call Forward Override. If your system uses a messaging application other than NBX Messaging, use the...
User Guide
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... button. OR hang up the handset. You can press a scroll key, select a number, and dial without picking up or down scroll key to dial a number: ■ Call Logs - A list of the users on the call . Verify that you have one active call and one on hold, or two calls on hold, the system forwards the third caller directly to your call forwarding details. Using the 3Com Telephone Display Panel 47 Table 9 Managing Multiple Calls on the 3Com 2101 Basic Telephone Line...
... button. OR hang up the handset. You can press a scroll key, select a number, and dial without picking up or down scroll key to dial a number: ■ Call Logs - A list of the users on the call . Verify that you have one active call and one on hold, or two calls on hold, the system forwards the third caller directly to your call forwarding details. Using the 3Com Telephone Display Panel 47 Table 9 Managing Multiple Calls on the 3Com 2101 Basic Telephone Line...
User Guide
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... (Speaker). 2 Press the Feature button plus the 3-digit system-wide speed dial ID code for the One-Touch screen. See "Special Case: One-Touch Speed Dials" next. See "Personal Speed Dials" or follow these buttons are using the telephone display panel. You can view the system-wide speed dial list through 799) for a personal or system-wide speed dial. If you dial a speed dial code that already has a speed dial number. In any of the Access buttons on an available Access button: 1 Log...
... (Speaker). 2 Press the Feature button plus the 3-digit system-wide speed dial ID code for the One-Touch screen. See "Special Case: One-Touch Speed Dials" next. See "Personal Speed Dials" or follow these buttons are using the telephone display panel. You can view the system-wide speed dial list through 799) for a personal or system-wide speed dial. If you dial a speed dial code that already has a speed dial number. In any of the Access buttons on an available Access button: 1 Log...
User Guide
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... menu. Calls go to your telephone immediately go to the call . 72 CHAPTER 6: PERSONALIZING YOUR TELEPHONE Resetting the Off-Site Notification Cycle When you log in to your 3Com Telephone, or you start the off-site notification cycle again. If Call Forward All is in to your voice mailbox at your voice mailbox. Change off -site notification. Return to NBX NetSet > User Information > Call Forward Default. Disable off -site notification settings. See "Forwarding Incoming Calls...
... menu. Calls go to your telephone immediately go to the call . 72 CHAPTER 6: PERSONALIZING YOUR TELEPHONE Resetting the Off-Site Notification Cycle When you log in to your 3Com Telephone, or you start the off-site notification cycle again. If Call Forward All is in to your voice mailbox at your voice mailbox. Change off -site notification. Return to NBX NetSet > User Information > Call Forward Default. Disable off -site notification settings. See "Forwarding Incoming Calls...
User Guide
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... use the telephone to dial internal and external pages. ■ If your telephone is part of a call pickup group, no other telephone in the pickup group can adjust it temporarily with the Telephone Locking feature. The incoming call goes immediately to the call coverage point (voice mail, auto attendant, or other extension). ■ If your telephone is part of an ACD group, a hunt group, or a calling group, incoming calls to the group ring on a 3Com Telephone shows DO NOT DISTURB. 3 To disable Do Not Disturb mode...
... use the telephone to dial internal and external pages. ■ If your telephone is part of a call pickup group, no other telephone in the pickup group can adjust it temporarily with the Telephone Locking feature. The incoming call goes immediately to the call coverage point (voice mail, auto attendant, or other extension). ■ If your telephone is part of an ACD group, a hunt group, or a calling group, incoming calls to the group ring on a 3Com Telephone shows DO NOT DISTURB. 3 To disable Do Not Disturb mode...
User Guide
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... Dial Tone (except for instance a feature code number, your password, or an extension, as when you add a party to a conference call or begin using one of the features, you When your voice mailbox has either new or unsaved messages and you pick up your 3Com Telephone to receive voice mail and use the feature codes on the NBX system, you hear the Feature Entry Tone, which confirms that you delete or save every message. Your administrator can turn the New Messages Dial Tone...
... Dial Tone (except for instance a feature code number, your password, or an extension, as when you add a party to a conference call or begin using one of the features, you When your voice mailbox has either new or unsaved messages and you pick up your 3Com Telephone to receive voice mail and use the feature codes on the NBX system, you hear the Feature Entry Tone, which confirms that you delete or save every message. Your administrator can turn the New Messages Dial Tone...
User Guide
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... "Using Message Waiting Indicator to Telephone" in Chapter 7 "Using Message Waiting Indicator to Telephone" in Chapter 7 "Supervisory Monitoring" in Chapter 7 "Setting Up Your Password and Voice Mail for the First Time" in Chapter 1 "Setting Up Your Password and Voice Mail for you to Phone - On/Off F + 104 Speed Dial - System-Wide F + system-wide speed dial number List Transfer F + 420 + telephone number + hang up the handset. "Speed Dials" in Chapter 6 "Speed Dials" in Chapter 6 "Transferring a Call" in Chapter 6 Displays lists for the First Time" in Chapter 1 "Bridged Extensions" in...
... "Using Message Waiting Indicator to Telephone" in Chapter 7 "Using Message Waiting Indicator to Telephone" in Chapter 7 "Supervisory Monitoring" in Chapter 7 "Setting Up Your Password and Voice Mail for the First Time" in Chapter 1 "Setting Up Your Password and Voice Mail for you to Phone - On/Off F + 104 Speed Dial - System-Wide F + system-wide speed dial number List Transfer F + 420 + telephone number + hang up the handset. "Speed Dials" in Chapter 6 "Speed Dials" in Chapter 6 "Transferring a Call" in Chapter 6 Displays lists for the First Time" in Chapter 1 "Bridged Extensions" in...
User Guide
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... log in to complete the call on your telephone display panel, contact your Speed Dial setup. Your telephone may be in Chapter 1. In NBX NetSet > User Information > Call Forward Default, verify that number. My telephone keeps ringing after I pick up the call . If the message still appears on another telephone using to pick up the handset. ■ Your telephone may have selected Forward to Voice Mail as the telephone that you through the setup. If you have lost connection...
... log in to complete the call on your telephone display panel, contact your Speed Dial setup. Your telephone may be in Chapter 1. In NBX NetSet > User Information > Call Forward Default, verify that number. My telephone keeps ringing after I pick up the call . If the message still appears on another telephone using to pick up the handset. ■ Your telephone may have selected Forward to Voice Mail as the telephone that you through the setup. If you have lost connection...
User Guide
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... wall-mount 125 2101, telephone support 123 3101 and 3101SP, telephone support 121 branch offices, calling 100 bridged extensions 102 broadcasting announcements 94, 95 busy line (call forwarding) 50 buttons 1105 Attendant Console 114 2101 Basic Telephone 25 3101, 3101SP Basic Telephones 19 3105 Attendant Console 113 C call centers 84 call coverage point 49 call forward all calls 50 busy line 50 call coverage point 49 default 51, 53 feature codes 107 override 54 precedence 55 problems with 127 ring no answer 50 call logs...
... wall-mount 125 2101, telephone support 123 3101 and 3101SP, telephone support 121 branch offices, calling 100 bridged extensions 102 broadcasting announcements 94, 95 busy line (call forwarding) 50 buttons 1105 Attendant Console 114 2101 Basic Telephone 25 3101, 3101SP Basic Telephones 19 3105 Attendant Console 113 C call centers 84 call coverage point 49 call forward all calls 50 busy line 50 call coverage point 49 default 51, 53 feature codes 107 override 54 precedence 55 problems with 127 ring no answer 50 call logs...
User Guide
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... 59 Direct Mail Transfer button 1105 Attendant Console 115 3105 Attendant Console 113 directed call pickup 83 display panel 2101 Basic Telephone 26 3101 and 3101SP Basic Telephones 20 call logs, user directory, and speed dial lists 47 icons, 2101 Basic Telephone 28 Do Not Disturb Feature and call forwarding 55 Do Not Disturb feature 72 feature code 108 dual tone multi-frequency (DTMF) dialing 103 dynamic hunt groups 87 E electrical shock, avoiding 125 e-mail getting voice mail messages in 42 notification of voice mail messages 68 error tone 105 External Paging dial code...
... 59 Direct Mail Transfer button 1105 Attendant Console 115 3105 Attendant Console 113 directed call pickup 83 display panel 2101 Basic Telephone 26 3101 and 3101SP Basic Telephones 20 call logs, user directory, and speed dial lists 47 icons, 2101 Basic Telephone 28 Do Not Disturb Feature and call forwarding 55 Do Not Disturb feature 72 feature code 108 dual tone multi-frequency (DTMF) dialing 103 dynamic hunt groups 87 E electrical shock, avoiding 125 e-mail getting voice mail messages in 42 notification of voice mail messages 68 error tone 105 External Paging dial code...
User Guide
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... in the NBX NetSet utility navigation 16 shortcuts 16 icons, display panel locked telephone 73 status on 2101 Basic Telephone 28 incoming calls ACD groups 84 answering 45 calling groups 86 forwarding directly to another user's mailbox 59 hunt groups 86 on a 2101 Basic Telephone 46 transferring 57 indicators of voice mail messages off-site notification 68 on your phone 32 installing telephones 119 intercom internal paging 94, 95 internal caller ID 81 internal calls, dialing 49 Internal Paging dial code 94 J jack...
... in the NBX NetSet utility navigation 16 shortcuts 16 icons, display panel locked telephone 73 status on 2101 Basic Telephone 28 incoming calls ACD groups 84 answering 45 calling groups 86 forwarding directly to another user's mailbox 59 hunt groups 86 on a 2101 Basic Telephone 46 transferring 57 indicators of voice mail messages off-site notification 68 on your phone 32 installing telephones 119 intercom internal paging 94, 95 internal caller ID 81 internal calls, dialing 49 Internal Paging dial code 94 J jack...
User Guide
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... 38 mailboxes greeting-only 42 group 43 phantom 43 setting up personal 13 maintenance, telephone 119 Message button 2101 Basic Telephone 27 3101 and 3101SP Basic Telephones 21 message waiting indicator for voice mail 2101 Basic Telephone 32 3101 and 3101SP Basic Telephones 20, 32 analog telephones 32 message waiting indicator to telephone 97 cancelling 99 deleting 98 feature codes 108 retrieving 98 sending 97 messages creating and sending 37 forwarding 36 listening, from a remote location 33 listening, from telephone 33 listening, NBX NetSet utility...
... 38 mailboxes greeting-only 42 group 43 phantom 43 setting up personal 13 maintenance, telephone 119 Message button 2101 Basic Telephone 27 3101 and 3101SP Basic Telephones 21 message waiting indicator for voice mail 2101 Basic Telephone 32 3101 and 3101SP Basic Telephones 20, 32 analog telephones 32 message waiting indicator to telephone 97 cancelling 99 deleting 98 feature codes 108 retrieving 98 sending 97 messages creating and sending 37 forwarding 36 listening, from a remote location 33 listening, from telephone 33 listening, NBX NetSet utility...
User Guide
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... first time 14 personal speed dial numbers 65 personal voice mail group lists creating 38 modifying 39 phantom mailboxes 43 picking up calls 83 feature codes 108 position, wall-mount bracket 124 printing labels 67 printing speed dial lists 67 private messages 41 problems, solving 119 programmable Access buttons 1105 Attendant Console 114 2101 Basic Telephone 27 3101 and 3101SP Basic Telephones 21, 22 3105 Attendant Console 113 public address system 94, 95 pulse dialing 103 feature codes 109 Q Quick Reference...
... first time 14 personal speed dial numbers 65 personal voice mail group lists creating 38 modifying 39 phantom mailboxes 43 picking up calls 83 feature codes 108 position, wall-mount bracket 124 printing labels 67 printing speed dial lists 67 private messages 41 problems, solving 119 programmable Access buttons 1105 Attendant Console 114 2101 Basic Telephone 27 3101 and 3101SP Basic Telephones 21, 22 3105 Attendant Console 113 public address system 94, 95 pulse dialing 103 feature codes 109 Q Quick Reference...