3Com pcXset - NBX - PC Support and Manuals
Most Recent 3Com pcXset Questions
Conference Call, I Can't Hear Attendees
I am using the pcxset software, version R5.0.4. Windows 7 home premium 32 bit, running in compatibil...
I am using the pcxset software, version R5.0.4. Windows 7 home premium 32 bit, running in compatibil...
(Posted by bsteppan 13 years ago)
Popular 3Com pcXset Manual Pages
Getting Started Guide - Page 2
... provided in 3Com's standard commercial license for a particular purpose. 3Com may make improvements or changes in the product(s) and/or the program(s) described in this documentation and the software described herein are registered in DFAR 252.227-7015 (Nov 1995) or FAR 52.227-14 (June 1987), whichever is provided with guide. No part of this...
Getting Started Guide - Page 5
...and configure the NBX® pcXset™ Soft Telephone Client software.
Only users with your computer. It is a software application that enables a user's computer to have the same features and functions as they relate to sound quality issues. The pcXset PC Telephone is intended for installation technicians and administrators. ■ NBX Business Telephone Guide This guide provides an...
Getting Started Guide - Page 6
... and a separate microphone.
For detailed instructions on using the pcXset software, select Contents from the Help menu. 6
GETTING STARTED WITH PCXSET
Computer Requirements
The pcXset software can accept calls only when both the client computer and the pcXset software are received and stored on the NBX system even if the pcXset computer is Windows 2000 or Windows XP. ■ RAM - 32 MB...
Getting Started Guide - Page 7
... the pcXset software before you must purchase additional pcXset licenses and enter the license key into the CD-ROM drive of the client
computer. 2 On the NBX Resource Pack dialog box, click NBX Applications and then
click NBX pcXset to begin using it. Each NBX system is shipped with one pcXset Soft Telephone on which NBX ConneXtions is installed.
To install the pcXset software: 1 Insert...
Getting Started Guide - Page 8
...: 1 Select Start > 3Com NBX > NBX pcXset Configuration Wizard. Figure 1 Configuration Wizard Window
2 Use the buttons described in Table 1 to access Windows configuration for your PC setup: 8
GETTING STARTED WITH PCXSET
Configuring the pcXset Software
You must configure the pcXset software so that it can interact with both the Call Processor and with the computer on which it is installed.
Getting Started Guide - Page 9
...
Allows you manually add the pcXset client as the NBX system, select the a setting on network devices, such as operating system, memory, and processors. Enter the NBX system's IP address, subnet mask, and default gateway. Add the pcXset software to configure the pcXset software.
■ Welcome - Configuring the pcXset Software
9
Table 1 Windows Access Buttons
Windows Configuration Type...
Getting Started Guide - Page 15
... settings. b Set the volume control to the value you start the pcXset application and:
a Click Tools > Options. d Set the mixer amplification levels back to the values you dial a telephone number. To verify this selection for use with the NBX Configuring the pcXset Software 15
You can also access the Volume Control program by the pcXset application to the Windows...
Getting Started Guide - Page 16
... audio break-up for slower machines.
■ PC Speaker Audio Warning Setup - Some Ethernet cards do not fully support selective multicasting communication. Higher multipliers and lower delays generally produce an optimal audio setup. Lower overall values improve audio responsiveness, but may improve audio quality for how long your NBX software.
■ Accept All Multicasts - The size...
Getting Started Guide - Page 19
Troubleshooting 19
that 3Com recommends that you can adjust the product of these ...quality.
Solution 1 Run the pcXset software. 2 Select Tools > Options > Advanced > Accept All Multicasts. Lower values for these numbers represents the overall size of error occurs when the pcXset software is caused by incompatible audio buffer size settings.
Experiment with different value combinations...
Getting Started Guide - Page 20
... > Audio
■ Windows 2000 Start > Settings > Control Panel > Sounds and Multimedia > Audio
■ Windows XP Start > Control Panel > Sounds and Audio Devices
2 Verify that there are valid entries in the log file:
ERROR: XXXXX [80044802H]
Error running audio stream from engine.
Please contact your technical support representative. Description You cannot hear pcXset audio with the audio...
Getting Started Guide - Page 21
... alleviate this guide, for more information.
This option replaces DTMF tones with clicks.
Description This error occurs when DTMF tones echo from the PC speakers back into the microphone, causing the Analog Line Card to the TLIM.
DTMF Tones Echo The pcXset software cannot make external calls through any Analog Line Back to the Card port, but...
Getting Started Guide - Page 22
.... See "Configuring the pcXset
Software" for the Call Processor or cannot connect to that Call Processor due to determine the correct local interface during pcXset startup:
Error code: [80046000H] Error Message: XXXXX Context: XXXXX
This error has occurred in the Communications object. 22
GETTING STARTED WITH PCXSET
applications at once.
NBX Packet Driver Error (Windows NT
Only)
The...
Getting Started Guide - Page 23
... support representative. If the NBX Packet Driver entry is missing, install the driver manually (select Network > Protocols). Troubleshooting 23
ERROR: XXXXX [80046000H]
This error has occurred in the Adapters and Bindings tab.
The driver should be visible in the Communications object. Select Network > Services and look for the NBX Packet Protocol Driver entry. If the NBX...
Getting Started Guide - Page 24
... Processor, then the pcXset software cannot communicate with only one or more of the Configuration Wizard, for example, 192.168.1.190. Please contact your authorized NBX reseller.
■ Verify that you receive an initialization error, do one pcXset license. Solution If you have installed: 1 Log on to view device settings and verify the adapter driver that Auto Discover Telephones...
Getting Started Guide - Page 25
... support standby mode properly. Audio Driver The following message appears during an audio or microphone test, or Configuration Error during the pcXset software startup:
Error code [8007xxxxH] Error starting stream.
Therefore, pcxset may appear in the Preferred Device drop down lists for
Playback and for Recording. 3 To verify that this computer's multimedia devices are properly installed...
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