Acer AT310 F2 Server Service Guide
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... I COPYRIGHT I DISCLAIMER I CONVENTIONS II SAFETY, CARE AND REGULATORY INFORMATION III PREVENTING ELECTROSTATIC DISCHARGE III SERVER WARNINGS AND CAUTIONS III TABLE OF CONTENTS 1 MECHANICAL COMPONENTS 5 SYSTEM COMPONENTS 8 SYSTEM SPECIFICATIONS 9 Hardware specification 9 Environmental specification 13 Mechanical specification 14 Power supply specification 15 APPEARANCE OF SYSTEM 17 Front view 17 Rear view 18 Internal Component 19 Switch and LED Indicators Introduction 20 Front Panel LED Description 20 Hard Disk Drive Sequence & LED Description 21 1
... I COPYRIGHT I DISCLAIMER I CONVENTIONS II SAFETY, CARE AND REGULATORY INFORMATION III PREVENTING ELECTROSTATIC DISCHARGE III SERVER WARNINGS AND CAUTIONS III TABLE OF CONTENTS 1 MECHANICAL COMPONENTS 5 SYSTEM COMPONENTS 8 SYSTEM SPECIFICATIONS 9 Hardware specification 9 Environmental specification 13 Mechanical specification 14 Power supply specification 15 APPEARANCE OF SYSTEM 17 Front view 17 Rear view 18 Internal Component 19 Switch and LED Indicators Introduction 20 Front Panel LED Description 20 Hard Disk Drive Sequence & LED Description 21 1
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... Setting 24 INSTALLING/REMOVING SYSTEM HARDWARE 26 Chassis Cover Removal and Installation 27 Removing the top cover 27 CPU Installation / Removal 28 Cooling Fan Installation / Removal 29 Memory Installation / Removal 30 PCI Expansion Card Installation / Removal 31 Install the expansion card 31 Hard Disk Drive Installation / Removal 32 Power supply installation / Removal 33 Install a fix power supply module 33 Install a hot-swap power supply module 33 CABLE ROUTING 35 Cable Routing image 35 BIOS SETUP 36 Main Menu 38 Advanced Menu 39 Processor Configuration...
... Setting 24 INSTALLING/REMOVING SYSTEM HARDWARE 26 Chassis Cover Removal and Installation 27 Removing the top cover 27 CPU Installation / Removal 28 Cooling Fan Installation / Removal 29 Memory Installation / Removal 30 PCI Expansion Card Installation / Removal 31 Install the expansion card 31 Hard Disk Drive Installation / Removal 32 Power supply installation / Removal 33 Install a fix power supply module 33 Install a hot-swap power supply module 33 CABLE ROUTING 35 Cable Routing image 35 BIOS SETUP 36 Main Menu 38 Advanced Menu 39 Processor Configuration...
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...Volume 67 Initializing a RAID Volume 67 Assigning a Hot Spare Drive 68 3041E-R RAID configuration 68 Set RAID Controller in Legacy Mode 68 Entering RAID BIOS Utility 68 Loading Factory Default Setting 68 Creating a RAID Volume 68 Initializing a RAID Volume 69 Assigning a Hot Spare Drive 69 TROUBLESHOOTING 70 Error Symptoms List 70 BMC Event and iKVM Event Troubleshooting 73 BIOS BEEP CODES 75 BIOS Beep Codes Table 75 PEI Beep Codes 75 DXE Beep Codes 75 BIOS Recovery Instruction 76 BIOS POST ERROR MESSAGES LIST 78 BIOS POST error message list 78 PEI Phase...
...Volume 67 Initializing a RAID Volume 67 Assigning a Hot Spare Drive 68 3041E-R RAID configuration 68 Set RAID Controller in Legacy Mode 68 Entering RAID BIOS Utility 68 Loading Factory Default Setting 68 Creating a RAID Volume 68 Initializing a RAID Volume 69 Assigning a Hot Spare Drive 69 TROUBLESHOOTING 70 Error Symptoms List 70 BMC Event and iKVM Event Troubleshooting 73 BIOS BEEP CODES 75 BIOS Beep Codes Table 75 PEI Beep Codes 75 DXE Beep Codes 75 BIOS Recovery Instruction 76 BIOS POST ERROR MESSAGES LIST 78 BIOS POST error message list 78 PEI Phase...
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... CMOS data. Chassis intrusion header Clear BIOS password jumper 1-2 Close: Set Administrator Password. (Default) 2-3 Close: Clear Administrator Password SATA 5 port SATA 4 port Front USB2 cable connector BIOS recovery jumper 1-2 Close: Normal operation. (Default) 2-3 Close: BIOS recovery mode. SATA port 0~3 Vertical USB connector Intel C204 PCH chipset 22 SATA5 24 SATA 4 26 USB2 28 BIOS_RCVR 24 Description 10/100 LAN port for sever management intranet network.(top) USB ports. (bottom) LAN1 port (top), USB ports (bottom) 8-pin power connector Power supply PMBus connector DDR3 DIMM slot...
... CMOS data. Chassis intrusion header Clear BIOS password jumper 1-2 Close: Set Administrator Password. (Default) 2-3 Close: Clear Administrator Password SATA 5 port SATA 4 port Front USB2 cable connector BIOS recovery jumper 1-2 Close: Normal operation. (Default) 2-3 Close: BIOS recovery mode. SATA port 0~3 Vertical USB connector Intel C204 PCH chipset 22 SATA5 24 SATA 4 26 USB2 28 BIOS_RCVR 24 Description 10/100 LAN port for sever management intranet network.(top) USB ports. (bottom) LAN1 port (top), USB ports (bottom) 8-pin power connector Power supply PMBus connector DDR3 DIMM slot...
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... to the expansion card as required 31 Connect the necessary cables to maintain proper system cooling. NOTE: Do not discard the slot cover. Attach the expansion slot card on the riser bracket and secure it with screw. Lift the riser bracket slightly, then pull it by the edges. 3. Insert the card into the selected slot and secure the expansion card with screws 4. PCI Expansion Card Installation / Removal Acer AT310 F2 has six bus slots with...
... to the expansion card as required 31 Connect the necessary cables to maintain proper system cooling. NOTE: Do not discard the slot cover. Attach the expansion slot card on the riser bracket and secure it with screw. Lift the riser bracket slightly, then pull it by the edges. 3. Insert the card into the selected slot and secure the expansion card with screws 4. PCI Expansion Card Installation / Removal Acer AT310 F2 has six bus slots with...
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... all open applications, then restart the server. 2. BIOS Setup Primary Menus The tabs on the Setup menu bar correspond to the six primary BIOS Setup menu, namely: Main Advanced Security Server Management Boot Options Boot Manager Save & Exit In the descriptive table following keys to display each of the primary menu screens, the Exit menu displays. If you are not user-configurable. • Enter key - Use...
... all open applications, then restart the server. 2. BIOS Setup Primary Menus The tabs on the Setup menu bar correspond to the six primary BIOS Setup menu, namely: Main Advanced Security Server Management Boot Options Boot Manager Save & Exit In the descriptive table following keys to display each of the primary menu screens, the Exit menu displays. If you are not user-configurable. • Enter key - Use...
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... pairs. Display Processor EMT64 support status Display Processor core count information. Display processor stepping information. Display Intel Hyper Threading Technology function support information. 41 P-State Coordination C1E Support CPU C3 Report CPU C6 Report Package C State Limit Hardware Prefetcher Adjacent Cache Line Prefetch CPU Speed EMT64 Core Count CPU Stepping Microcode Revision Intel HT Technology In HW_ALL mode, the processor hardware is responsible for the C-State package limit. Enabled Disabled Configure state for...
... pairs. Display Processor EMT64 support status Display Processor core count information. Display processor stepping information. Display Intel Hyper Threading Technology function support information. 41 P-State Coordination C1E Support CPU C3 Report CPU C6 Report Package C State Limit Hardware Prefetcher Adjacent Cache Line Prefetch CPU Speed EMT64 Core Count CPU Stepping Microcode Revision Intel HT Technology In HW_ALL mode, the processor hardware is responsible for the C-State package limit. Enabled Disabled Configure state for...
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... information on AHCI in the IDE emulation mode. You will prompt when the SATA mode is Intel RAID set to access the RAID setup utility at boot time. Displays the total size of SATA drive. When set to IDE, the SATA controller disables its RAID functions will function normally. Parameter SATA Controller SATA Mode RAID Mode SATA Port 0/1/2/3/4/5 Device Name Device Type Size Serial Number Description When enabled, the SATA controller will be disabled and you won 't have access to configure the advanced HDD settings Displays the name of SATA drive.
... information on AHCI in the IDE emulation mode. You will prompt when the SATA mode is Intel RAID set to access the RAID setup utility at boot time. Displays the total size of SATA drive. When set to IDE, the SATA controller disables its RAID functions will function normally. Parameter SATA Controller SATA Mode RAID Mode SATA Port 0/1/2/3/4/5 Device Name Device Type Size Serial Number Description When enabled, the SATA controller will be disabled and you won 't have access to configure the advanced HDD settings Displays the name of SATA drive.
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...When enabled, device Disabled expansion ROM will be initialized. PCI ROM Priority In case of multiple Option ROMs (Legacy and EFI Compatible) specifies what PCI option ROM to enable the selected PXE onboard LAN device. Disabled Onboard LAN1 I /O ROM Onboard Graphics Controller When enabled, This setting will enable the Enabled onboard LAN devices. When enabled, device iSCSI expansion ROM will be initialized. When enabled, the graphic controller will use for the related PCI-E Disabled slot. PCI Configuration Parameter PERR# Generation Description Enable/Disable...
...When enabled, device Disabled expansion ROM will be initialized. PCI ROM Priority In case of multiple Option ROMs (Legacy and EFI Compatible) specifies what PCI option ROM to enable the selected PXE onboard LAN device. Disabled Onboard LAN1 I /O ROM Onboard Graphics Controller When enabled, This setting will enable the Enabled onboard LAN devices. When enabled, device iSCSI expansion ROM will be initialized. When enabled, the graphic controller will use for the related PCI-E Disabled slot. PCI Configuration Parameter PERR# Generation Description Enable/Disable...
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... for the complete USB Keyboard Legacy support for legacy USB devices. Enabled Disabled Enable I/O port 60h/64h emulation support. Define USB Mass Storage Device Start Unit command timeout. Enabled Disabled 10 sec 20sec 30 sec 40sec 48 Enabled Disabled Enables or disables support for non-USB aware OS. USB Configuration Parameter Detected USB Devices USB Controller Legacy USB Support Port 60/64 Emulation Mass Storage Reset Timeout Description Displays the information of installed USB devices in the system. Option When enabled, the USB controller will function normally.
... for the complete USB Keyboard Legacy support for legacy USB devices. Enabled Disabled Enable I/O port 60h/64h emulation support. Define USB Mass Storage Device Start Unit command timeout. Enabled Disabled 10 sec 20sec 30 sec 40sec 48 Enabled Disabled Enables or disables support for non-USB aware OS. USB Configuration Parameter Detected USB Devices USB Controller Legacy USB Support Port 60/64 Emulation Mass Storage Reset Timeout Description Displays the information of installed USB devices in the system. Option When enabled, the USB controller will function normally.
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... set: • Administrator password Entering this password will allow the user to access and change all settings in the Setup Utility. • User password Entering this field, an Administrator password must first be required to boot up access passwords. Enabled Disabled 53 There are three types of passwords that you password-protect the Setup BIOS to prevent unauthorized users from unauthorized use by setting up the server. word has been assigned. Enabled Disabled TPM Support Select Enabled to configure the user password. To enable or disable...
... set: • Administrator password Entering this password will allow the user to access and change all settings in the Setup Utility. • User password Entering this field, an Administrator password must first be required to boot up access passwords. Enabled Disabled 53 There are three types of passwords that you password-protect the Setup BIOS to prevent unauthorized users from unauthorized use by setting up the server. word has been assigned. Enabled Disabled TPM Support Select Enabled to configure the user password. To enable or disable...
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... Utilities Note: RAID supports various by models, please refer to Non-RAID. Intel platform RAID configuration Set RAID Controller in BIOS Setup. Please confirm SATA SW RAID Option is already turned on selected hard disks. 63 Entering Intel onboard SATA RAID BIOS Utility Please press CTRL-I when you see below information: SATA Controller SATA Mode [Enabled] [AHCI Mode] 6. Option ROM will display on the server and the display monitor. In the Configuration menu, select third option Reset Disks to the system specifications or installation and configuration guide...
... Utilities Note: RAID supports various by models, please refer to Non-RAID. Intel platform RAID configuration Set RAID Controller in BIOS Setup. Please confirm SATA SW RAID Option is already turned on selected hard disks. 63 Entering Intel onboard SATA RAID BIOS Utility Please press CTRL-I when you see below information: SATA Controller SATA Mode [Enabled] [AHCI Mode] 6. Option ROM will display on the server and the display monitor. In the Configuration menu, select third option Reset Disks to the system specifications or installation and configuration guide...
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... already turned on the server and the display monitor. Please create the hot spare drive with the Intel onboard SATA RAID utility in BIOS Setup. Please change PCI ROM Priority setting from EFI Compatible ROM to exit. PCI ROM Priority [Legacy ROM] Set RAID Controller in BIOS Setup. Please change PCI ROM Priority setting from EFI Compatible ROM to Legacy ROM in Legacy Mode NOTE. If the server is created, you want to create hot spare drive. Please select SATA Configuration. 5. Initializing a RAID Volume During Intel onboard SATA RAID...
... already turned on the server and the display monitor. Please create the hot spare drive with the Intel onboard SATA RAID utility in BIOS Setup. Please change PCI ROM Priority setting from EFI Compatible ROM to exit. PCI ROM Priority [Legacy ROM] Set RAID Controller in BIOS Setup. Please change PCI ROM Priority setting from EFI Compatible ROM to Legacy ROM in Legacy Mode NOTE. If the server is created, you want to create hot spare drive. Please select SATA Configuration. 5. Initializing a RAID Volume During Intel onboard SATA RAID...
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... for 2 disk drives is RAID1. Select Factory Default and YES to ONLINE 4. Creating a RAID Volume 1. Press Enter again to select array to the current controller. 3. Loading Factory default setting 1. An array selection window displays the devices connected to configure. 6. You can change from AHCI Mode to reboot the server. Select New Configuration from Management menu. 2. Press to continue. Press the arrow keys to choose specific physical drives and press spacebar to the Configure menu. SATA Mode [AHCI Mode] 6. Select...
... for 2 disk drives is RAID1. Select Factory Default and YES to ONLINE 4. Creating a RAID Volume 1. Press Enter again to select array to the current controller. 3. Loading Factory default setting 1. An array selection window displays the devices connected to configure. 6. You can change from AHCI Mode to reboot the server. Select New Configuration from Management menu. 2. Press to continue. Press the arrow keys to choose specific physical drives and press spacebar to the Configure menu. SATA Mode [AHCI Mode] 6. Select...
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... drive connection/cables 2. Hard disk drive cable. 3. Hard disk drive cable. 3. Processor test failed. 1. Insert the memory modules in the left column. Memory module. 3. See "Undetermined Problems". 4. Troubleshooting Error Symptoms List NOTE: To diagnose a problem, first find the error symptom in the DIMM sockets properly, then reboot the system. 2. If the reading shows normal, but the fan still does not work . 1. Main board. Main board. System works but power supply fan runs. Blinking cursor only; Its reading should be exactly set to master.) Hard disk drive test...
... drive connection/cables 2. Hard disk drive cable. 3. Hard disk drive cable. 3. Processor test failed. 1. Insert the memory modules in the left column. Memory module. 3. See "Undetermined Problems". 4. Troubleshooting Error Symptoms List NOTE: To diagnose a problem, first find the error symptom in the DIMM sockets properly, then reboot the system. 2. If the reading shows normal, but the fan still does not work . 1. Main board. Main board. System works but power supply fan runs. Blinking cursor only; Its reading should be exactly set to master.) Hard disk drive test...
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...) Distorted image Unreadable monitor Other monitor problems Display changing colors. Load default settings (if screen is readable). 3. CD may have dirt or foreign material on it . Video adapter failed. Speaker power/connection/cable. 4. CD/DVD-ROM drive. Video memory test failed. Load default settings (if screen is readable). 71 Monitor 3. Monitor 3. With the system power on but no messages are set correctly and its eject button is installed properly. 3. Software asks to light, but system operates normally. 1. CD/DVD-ROM drive cannot load or eject...
...) Distorted image Unreadable monitor Other monitor problems Display changing colors. Load default settings (if screen is readable). 3. CD may have dirt or foreign material on it . Video adapter failed. Speaker power/connection/cable. 4. CD/DVD-ROM drive. Video memory test failed. Load default settings (if screen is readable). 71 Monitor 3. Monitor 3. With the system power on but no messages are set correctly and its eject button is installed properly. 3. Software asks to light, but system operates normally. 1. CD/DVD-ROM drive cannot load or eject...
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... the printer driver is not 1. Ensure the AC-LINK in BIOS Setup of the machine, just above the connector for the printer. Ensure the power override switch (situated at the back of Boot (Only unplugging the power cord from 1. Main board Parallel/Serial Ports Execute "Load BIOS Default Settings" in BIOS Setup. 2. Make sure that the LPT# or COM# you test is not set to OFF. 2. Reload software from Recovery CD...
... the printer driver is not 1. Ensure the AC-LINK in BIOS Setup of the machine, just above the connector for the printer. Ensure the power override switch (situated at the back of Boot (Only unplugging the power cord from 1. Main board Parallel/Serial Ports Execute "Load BIOS Default Settings" in BIOS Setup. 2. Make sure that the LPT# or COM# you test is not set to OFF. 2. Reload software from Recovery CD...
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... AMI error codes DXE Phase Status Code 0x60 0x61 0x62 0x63 0x64 0x65 0x66 0x67 0x68 0x69 0x6A 0x6B 0x6C 0x6D 0x6E 0x6F 0x70 0x71 0x72 0x73 0x74 0x75 0x76 0x77 0x78 0x79 Description DXE Core is started NVRAM initialization Installation of the South Bridge Runtime Services CPU DXE initialization is started CPU DXE initialization (CPU module specific) CPU DXE initialization (CPU module specific) CPU DXE initialization (CPU module specific) CPU DXE initialization (CPU module specific) PCI...
... AMI error codes DXE Phase Status Code 0x60 0x61 0x62 0x63 0x64 0x65 0x66 0x67 0x68 0x69 0x6A 0x6B 0x6C 0x6D 0x6E 0x6F 0x70 0x71 0x72 0x73 0x74 0x75 0x76 0x77 0x78 0x79 Description DXE Core is started NVRAM initialization Installation of the South Bridge Runtime Services CPU DXE initialization is started CPU DXE initialization (CPU module specific) CPU DXE initialization (CPU module specific) CPU DXE initialization (CPU module specific) CPU DXE initialization (CPU module specific) PCI...
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... Enable SCSI initialization is started SCSI Reset SCSI Detect SCSI Enable Setup Verifying Password Start of Setup Reserved for ASL (see ASL Status Codes section below) Setup Input Wait Reserved for ASL (see ASL Status Codes section below) Ready To Boot event Legacy Boot event Exit Boot Services event Runtime Set Virtual Address MAP Begin Runtime Set Virtual Address MAP End Legacy Option ROM Initialization System Reset USB hot plug PCI bus hot plug Clean-up of NVRAM Configuration Reset (reset of NVRAM settings) Reserved for future AMI codes OEM BDS initialization codes CPU initialization error...
... Enable SCSI initialization is started SCSI Reset SCSI Detect SCSI Enable Setup Verifying Password Start of Setup Reserved for ASL (see ASL Status Codes section below) Setup Input Wait Reserved for ASL (see ASL Status Codes section below) Ready To Boot event Legacy Boot event Exit Boot Services event Runtime Set Virtual Address MAP Begin Runtime Set Virtual Address MAP End Legacy Option ROM Initialization System Reset USB hot plug PCI bus hot plug Clean-up of NVRAM Configuration Reset (reset of NVRAM settings) Reserved for future AMI codes OEM BDS initialization codes CPU initialization error...
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... error message is listed in setup. 5. If the voltages are correct, remove or disconnect the following steps: 2. Perform the following checks, one by one at a time: 10. If you have isolated the problem FRU. 4. Check all adapter card jumper positions. 7. Check the power supply voltages. Check all device jumper positions. 8. Non-Acer devices External devices Any adapter card (modem card, LAN card or video card, if installed) CD/DVD-ROM drive Diskette drive Hard disk drive DIMM Processor Main board...
... error message is listed in setup. 5. If the voltages are correct, remove or disconnect the following steps: 2. Perform the following checks, one by one at a time: 10. If you have isolated the problem FRU. 4. Check all adapter card jumper positions. 7. Check the power supply voltages. Check all device jumper positions. 8. Non-Acer devices External devices Any adapter card (modem card, LAN card or video card, if installed) CD/DVD-ROM drive Diskette drive Hard disk drive DIMM Processor Main board...