Installation Handbook
Page 3
... 44 Special signage installation guide 46 D series Full HD 55-inch dual-side display 46 Mounting installation ...49 Ceiling Mount ...49 Notice ...52 U-Mount ...54 H-mount ...58 Digital Signage Bar-Type Series 59 Installation notice ...59 Adjusting the OSD setting: For BH280/BH281/BH380 59 BH series HDMI connetion (EXCEPT BH280/BH281/BH380 60 Troubleshooting ...62 Connections...62 Picture/video ...65 Audio...68 Remote control...68 Touch function (selected models only 69 OSD menu/control panel/power button 71 LED indicators...73 Power ...73 System...
... 44 Special signage installation guide 46 D series Full HD 55-inch dual-side display 46 Mounting installation ...49 Ceiling Mount ...49 Notice ...52 U-Mount ...54 H-mount ...58 Digital Signage Bar-Type Series 59 Installation notice ...59 Adjusting the OSD setting: For BH280/BH281/BH380 59 BH series HDMI connetion (EXCEPT BH280/BH281/BH380 60 Troubleshooting ...62 Connections...62 Picture/video ...65 Audio...68 Remote control...68 Touch function (selected models only 69 OSD menu/control panel/power button 71 LED indicators...73 Power ...73 System...
Installation Handbook
Page 29
... DVI support daisy chaining. Check the specifications of the purchased model for the available connections. • For cables that are available for digital signals Reference Audio signal transmission (selected models only) OSD control or advanced control of all displays via remote control (selected models only) Control of all models. Video wall installation guide 29 Different types of daisy chain Depending on your product, you can purchase them separately. If the video output is HDMI, you can use an adapter...
... DVI support daisy chaining. Check the specifications of the purchased model for the available connections. • For cables that are available for digital signals Reference Audio signal transmission (selected models only) OSD control or advanced control of all displays via remote control (selected models only) Control of all models. Video wall installation guide 29 Different types of daisy chain Depending on your product, you can purchase them separately. If the video output is HDMI, you can use an adapter...
Installation Handbook
Page 34
... different displays, as power management, OSD control, or color management. To set the ID number, go to Setting > Set Monitor ID on the number of displays daisy chained. Following are connected. All models of MDA only support from 1 to 98, depending on each display for video wall management would not be received correctly. There is 1. Set the ID number starting from 1-98. 34 Video wall installation guide The default setting is no specific direction while going through all displays setting...
... different displays, as power management, OSD control, or color management. To set the ID number, go to Setting > Set Monitor ID on the number of displays daisy chained. Following are connected. All models of MDA only support from 1 to 98, depending on each display for video wall management would not be received correctly. There is 1. Set the ID number starting from 1-98. 34 Video wall installation guide The default setting is no specific direction while going through all displays setting...
Installation Handbook
Page 36
... the same local area network. 3. Make sure the network connection is enabled. 36 Video wall installation guide Refer to the user manual or BenQ service for more information. • For PL490/PL552/PL553/PH5501/PH5502, choose the RS232 control form Card OPS or embedded RS232 in PD set for the commands. RS-232C cable • Use an appropriate RS-232C cable. Management by receiving RS-232...
... the same local area network. 3. Make sure the network connection is enabled. 36 Video wall installation guide Refer to the user manual or BenQ service for more information. • For PL490/PL552/PL553/PH5501/PH5502, choose the RS232 control form Card OPS or embedded RS232 in PD set for the commands. RS-232C cable • Use an appropriate RS-232C cable. Management by receiving RS-232...
Installation Handbook
Page 38
... optimize the video wall performance, change the OSD settings as change display settings. Make sure the displays have been looped by IR, RS-232, or RJ45 connection. 2. Color Management Contact the BenQ customer service center for more information. Refer to the user manual or BenQ service for demonstration videos if needed . 38 Video wall installation guide Visit the BenQ local website for more information. You can also adjust color settings of displays as well as suggested. 1. Software Description Multi-Display Administrator (MDA) A software...
... optimize the video wall performance, change the OSD settings as change display settings. Make sure the displays have been looped by IR, RS-232, or RJ45 connection. 2. Color Management Contact the BenQ customer service center for more information. Refer to the user manual or BenQ service for demonstration videos if needed . 38 Video wall installation guide Visit the BenQ local website for more information. You can also adjust color settings of displays as well as suggested. 1. Software Description Multi-Display Administrator (MDA) A software...
Installation Handbook
Page 46
.... Playing the display 1. Remote control sensor • To make the input source work at the same time (e.g.,Windows Media Player and RealOne Player). Always set the display to information from a ceiling, built into walls, or suspended. You need two different player software to install D series Full HD 55-inch dual-side display. Front Side Back Side The barcode is near the front side. Special signage installation guide D series Full HD...
.... Playing the display 1. Remote control sensor • To make the input source work at the same time (e.g.,Windows Media Player and RealOne Player). Always set the display to information from a ceiling, built into walls, or suspended. You need two different player software to install D series Full HD 55-inch dual-side display. Front Side Back Side The barcode is near the front side. Special signage installation guide D series Full HD...
Installation Handbook
Page 59
... x 545 1920 x 600 • Set the display to the PCs or laptop, it is at its native resolution. You can make the following display effects by adjusting the OSD setting. • If the input source is positioned to present the best effect. The picture will be displayed with a slim form factor, the display panel can be selected. • Frequency : Frequency narrows or widens the screen. The window is not1920x1080, only Zoom...
... x 545 1920 x 600 • Set the display to the PCs or laptop, it is at its native resolution. You can make the following display effects by adjusting the OSD setting. • If the input source is positioned to present the best effect. The picture will be displayed with a slim form factor, the display panel can be selected. • Frequency : Frequency narrows or widens the screen. The window is not1920x1080, only Zoom...
Installation Handbook
Page 65
... the control panel (keypad) buttons and check if the OSD menu could be Contact the BenQ authorized service partner for damaged. Press any of the displayed is not Make sure the power switch is displayed. Poor quality cable is reduced. display. the input source using the appropriate cable(s). replacement. Picture/video No picture is switched on. somewhere else. The main board could be caused by other appliances, traffic, or fluorescent lights in Standby mode when the input source is connected...
... the control panel (keypad) buttons and check if the OSD menu could be Contact the BenQ authorized service partner for damaged. Press any of the displayed is not Make sure the power switch is displayed. Poor quality cable is reduced. display. the input source using the appropriate cable(s). replacement. Picture/video No picture is switched on. somewhere else. The main board could be caused by other appliances, traffic, or fluorescent lights in Standby mode when the input source is connected...
Installation Handbook
Page 67
... the screen when the input source is in Picture) function? The PIP function will be disabled if the video wall or the touch function is D-Sub (VGA). On your display is the recommended refresh rate? See the user manual of the purchased model for details. • Try with Auto Adjustment first to make adjustment manually. In V. Refer to the right; Position, press /+ on the video sources. Alternatively, you can make adjustment. The way to Supported input signal resolution...
... the screen when the input source is in Picture) function? The PIP function will be disabled if the video wall or the touch function is D-Sub (VGA). On your display is the recommended refresh rate? See the user manual of the purchased model for details. • Try with Auto Adjustment first to make adjustment manually. In V. Refer to the right; Position, press /+ on the video sources. Alternatively, you can make adjustment. The way to Supported input signal resolution...
Installation Handbook
Page 68
... set properly. Replace with a new remote control. Audio The image is displayed but no sound is not Set DisplayPort or HDMI as the default speaker in your display to the display and adjust the connected. Update the driver through Windows Update (for replacement. does not light up. Try with a new battery. Check if the LED indicator of your OS is heard. The battery drained out. volume appropriately. The display flickers when I launch or close a program. • The signal...
... set properly. Replace with a new remote control. Audio The image is displayed but no sound is not Set DisplayPort or HDMI as the default speaker in your display to the display and adjust the connected. Update the driver through Windows Update (for replacement. does not light up. Try with a new battery. Check if the LED indicator of your OS is heard. The battery drained out. volume appropriately. The display flickers when I launch or close a program. • The signal...
Installation Handbook
Page 69
... work . remove other USB peripherals. • Add a power hub that helps supply more power to clean the infrared plastic filter. 3. Possible causes Possible solutions The touch function is covered by your computer. Possible causes An inappropriate stylus (particularly too thin) is suggested using detergents with a neutral detergent and then clean the touch screen. Check the user manual for the supported operating systems. Visit the BenQ local website for your display...
... work . remove other USB peripherals. • Add a power hub that helps supply more power to clean the infrared plastic filter. 3. Possible causes Possible solutions The touch function is covered by your computer. Possible causes An inappropriate stylus (particularly too thin) is suggested using detergents with a neutral detergent and then clean the touch screen. Check the user manual for the supported operating systems. Visit the BenQ local website for your display...
Installation Handbook
Page 78
... color change • Switch between electrodes may occur. This can stay on the instruction guide. A previous image can cause the liquid crystals to user manuals for 4 hours. 78 Preventing afterimage burn-in use. When the LCD panel is the best. Please refer to get thinner. Regular color change Use bright colors of contrasting brightness, e.g., black and white. Power-saving mode or a dynamic screen saver should be restricted relying on the screen as it off the power or set...
... color change • Switch between electrodes may occur. This can stay on the instruction guide. A previous image can cause the liquid crystals to user manuals for 4 hours. 78 Preventing afterimage burn-in use. When the LCD panel is the best. Please refer to get thinner. Regular color change Use bright colors of contrasting brightness, e.g., black and white. Power-saving mode or a dynamic screen saver should be restricted relying on the screen as it off the power or set...
Installation Handbook
Page 79
..., bends) to red. 4. Appendix 1: Installation Checklists 79 The Installation Handbook has been read through carefully. 2. • For certain models, there may be void labels or additional packing tapes on the carton has changed its color from white to the bezel, metal frame, rear cover, and the accessories 8. If broken, take the photos and contact BenQ for a new installation. Check if the...
..., bends) to red. 4. Appendix 1: Installation Checklists 79 The Installation Handbook has been read through carefully. 2. • For certain models, there may be void labels or additional packing tapes on the carton has changed its color from white to the bezel, metal frame, rear cover, and the accessories 8. If broken, take the photos and contact BenQ for a new installation. Check if the...
Installation Handbook
Page 85
... video source (e.g. Contact the service provider for IFP & IL 85 Use USB cable shorter than 5m or use a USB-powered hub (Figure 7) to connect the video source (e.g. Please try to connect the display to the video source (e.g. Does the Check if completed problem still exist? computer). Please try use extender if longer than 5m. Please try with another USB port on the video source (e.g. computer) and your display. computer). Please try with a shorter USB cable (Figure 3). Use USB cable...
... video source (e.g. Contact the service provider for IFP & IL 85 Use USB cable shorter than 5m or use a USB-powered hub (Figure 7) to connect the video source (e.g. Please try to connect the display to the video source (e.g. Does the Check if completed problem still exist? computer). Please try use extender if longer than 5m. Please try with another USB port on the video source (e.g. computer) and your display. computer). Please try with a shorter USB cable (Figure 3). Use USB cable...
Installation Handbook
Page 87
.... Check item Keep the display powered on the Windows operating system. Contact the service provider to see if a calibration software is supported by the device. Condensation may last for a long time, or if the heating system of the air change quickly. Yes No Appendix 2: Basic Troubleshooting Checklists for at least 24 hours. Yes No Check item If the touch is no display, please add the display port...
.... Check item Keep the display powered on the Windows operating system. Contact the service provider to see if a calibration software is supported by the device. Condensation may last for a long time, or if the heating system of the air change quickly. Yes No Appendix 2: Basic Troubleshooting Checklists for at least 24 hours. Yes No Check item If the touch is no display, please add the display port...
Installation Handbook
Page 91
... model name. Desktop Laptop Not certain Other What is the main device (video source) connected to a faceplate? Please provide the installer's contact name & phone number. _______ meters. Are the cables passing though any wall or floor trunking? Is the original cable provided by BenQ being used? What is the signal cable (HDMI, DVI, VGA, etc.) length, including trunking in wall? Additional information Provide photo/video link Appendix 3: Basic Troubleshooting...
... model name. Desktop Laptop Not certain Other What is the main device (video source) connected to a faceplate? Please provide the installer's contact name & phone number. _______ meters. Are the cables passing though any wall or floor trunking? Is the original cable provided by BenQ being used? What is the signal cable (HDMI, DVI, VGA, etc.) length, including trunking in wall? Additional information Provide photo/video link Appendix 3: Basic Troubleshooting...
User Manual
Page 4
ii Table of Contents Restoring to the default settings 28 Adjusting audio volume level 28 The OSD (On-Screen Display) menu 29 OSD menu overview 29 Operations in the OSD menu 30 Picture menu 31 Sound menu 32 Setting menu 33 Working with Android OS 34 About All Apps 35 EZWrite 2.0 36 Browser 37 ES File Explorer 38 WPS Office 39 Multimedia 40 Settings 42 Product information 43 Specifications 43 Dimensions 46 Supported input signal resolution 50 Troubleshooting 52
ii Table of Contents Restoring to the default settings 28 Adjusting audio volume level 28 The OSD (On-Screen Display) menu 29 OSD menu overview 29 Operations in the OSD menu 30 Picture menu 31 Sound menu 32 Setting menu 33 Working with Android OS 34 About All Apps 35 EZWrite 2.0 36 Browser 37 ES File Explorer 38 WPS Office 39 Multimedia 40 Settings 42 Product information 43 Specifications 43 Dimensions 46 Supported input signal resolution 50 Troubleshooting 52
User Manual
Page 31
Press the INPUT button on the screen. Your display will obtain the IP address automatically. - b. e. Connect the other end of the Ethernet cable to manually configure the network: a. If the router setting enables obtaining IP address automatically, select The Automatic Acquisition IP Address and press the OK button. d. Wireless Connection This display only supports BenQ WDRT8192 WiFi dongle. Select Subnet Mask and assign a subnet...
Press the INPUT button on the screen. Your display will obtain the IP address automatically. - b. e. Connect the other end of the Ethernet cable to manually configure the network: a. If the router setting enables obtaining IP address automatically, select The Automatic Acquisition IP Address and press the OK button. d. Wireless Connection This display only supports BenQ WDRT8192 WiFi dongle. Select Subnet Mask and assign a subnet...
User Manual
Page 49
...Freeze O O O O 10-bit color processing X X X O Built-in the default location unless given permission by the product supplied for your BenQ dealer for the required support for the required calibration utility. Without management permission, installing function won't work. APK cannot be installed in video wall support X X X X Scheduling X X X X Source / volume control O O O O HDMI-HDCP O O O O De-Interlacing / Comb Filter X X X X Ambient light sensor X X X X • Specifications and functions are subject to perform screen calibration first.
...Freeze O O O O 10-bit color processing X X X O Built-in the default location unless given permission by the product supplied for your BenQ dealer for the required support for the required calibration utility. Without management permission, installing function won't work. APK cannot be installed in video wall support X X X X Scheduling X X X X Source / volume control O O O O HDMI-HDCP O O O O De-Interlacing / Comb Filter X X X X Ambient light sensor X X X X • Specifications and functions are subject to perform screen calibration first.
User Manual
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... ? 52 Troubleshooting Troubleshooting Problem No picture No sound The computer input image looks strange The control panel buttons do not work Solution Check the following : • Have you locked the control panel buttons? Turn off the mute function or increase the audio volume level and try again. Check the power indicator of the Auto Tune function is not satisfactory, use the Clock, Phase, Horizontal Position, and Vertical Position functions to let the display automatically optimize the display of computer image. •...
... ? 52 Troubleshooting Troubleshooting Problem No picture No sound The computer input image looks strange The control panel buttons do not work Solution Check the following : • Have you locked the control panel buttons? Turn off the mute function or increase the audio volume level and try again. Check the power indicator of the Auto Tune function is not satisfactory, use the Clock, Phase, Horizontal Position, and Vertical Position functions to let the display automatically optimize the display of computer image. •...