G6000 series Getting Started Guide
Page 5
... error message (support code) appears on the screen" on page 1 • 1642 There may be insufficient ink. "4. a b If an error message (support code) appears on the screen Support code Check the support code, and then follow the instruction. 6. Removing Packing Materials" on page 2 For all other cases, refer to the Online Manual. 3 Pouring Ink" on page 1 • 1470 The print heads are not installed correctly. Loading Paper 6 Pull out the paper output tray. 1 When the following screen appears, use the [ and ] buttons...
... error message (support code) appears on the screen" on page 1 • 1642 There may be insufficient ink. "4. a b If an error message (support code) appears on the screen Support code Check the support code, and then follow the instruction. 6. Removing Packing Materials" on page 2 For all other cases, refer to the Online Manual. 3 Pouring Ink" on page 1 • 1470 The print heads are not installed correctly. Loading Paper 6 Pull out the paper output tray. 1 When the following screen appears, use the [ and ] buttons...
G6000 series Getting Started Guide
Page 8
..." at "https://ij.start.canon". 3 Open the installed app. 4 Follow the on each step. Setting Up the Printer 7-b Connecting to a Smartphone If you are using multiple smartphones, perform these steps on -screen instructions to add your printer. Prepare the following screen is displayed, Press the COPY button and check the screen that appears. • If or is displayed, • If or is displayed If the following before...
..." at "https://ij.start.canon". 3 Open the installed app. 4 Follow the on each step. Setting Up the Printer 7-b Connecting to a Smartphone If you are using multiple smartphones, perform these steps on -screen instructions to add your printer. Prepare the following screen is displayed, Press the COPY button and check the screen that appears. • If or is displayed, • If or is displayed If the following before...
G6000 series Getting Started Guide
Page 9
... procedure in the Wi-Fi settings. Once you have added your printer, you are using . 3 Open the installed app, and then follow the on-screen instructions to add your smartphone's home screen, and tap Canon_ij_XXXX in , and then return to smartphone operations. To print photos, see "Loading Photo Paper" on page 8. 3 Press and hold the Wireless connect button for iOS and Android. Perform printer setup?" does not appear after...
... procedure in the Wi-Fi settings. Once you have added your printer, you are using . 3 Open the installed app, and then follow the on-screen instructions to add your smartphone's home screen, and tap Canon_ij_XXXX in , and then return to smartphone operations. To print photos, see "Loading Photo Paper" on page 8. 3 Press and hold the Wireless connect button for iOS and Android. Perform printer setup?" does not appear after...
G6000 series User Manual
Page 3
... Refilling Ink Tanks 91 Checking Ink Level 97 Ink Tips 98 If Printing Is Faint or Uneven 99 Maintenance Procedure 100 Printing the Nozzle Check Pattern 103 Examining the Nozzle Check Pattern 104 Cleaning the Print Head 105 Deep Print Head Cleaning 106 Aligning the Print Head 107 Performing Maintenance Functions from Your Computer (macOS 108 Opening Remote UI for Maintenance 109 Cleaning the Print Heads 110 Adjusting Print Head Position 112 Cleaning 113 Cleaning Paper Feed Rollers 114 Cleaning Inside the Printer (Bottom Plate Cleaning...
... Refilling Ink Tanks 91 Checking Ink Level 97 Ink Tips 98 If Printing Is Faint or Uneven 99 Maintenance Procedure 100 Printing the Nozzle Check Pattern 103 Examining the Nozzle Check Pattern 104 Cleaning the Print Head 105 Deep Print Head Cleaning 106 Aligning the Print Head 107 Performing Maintenance Functions from Your Computer (macOS 108 Opening Remote UI for Maintenance 109 Cleaning the Print Heads 110 Adjusting Print Head Position 112 Cleaning 113 Cleaning Paper Feed Rollers 114 Cleaning Inside the Printer (Bottom Plate Cleaning...
G6000 series User Manual
Page 7
... Printer Does Not Turn On 325 Printer Turns Off Unexpectedly or Repeatedly 326 USB Connection Problems 328 Cannot Communicate with Printer via USB 329 Wrong Language Appears in LCD 330 Installation and Download Problems 331 Failed to MP Drivers Installation (Windows 332 Updating MP Drivers in Network Environment (Windows 334 Errors and Messages 335 Four-Digit Alphanumeric Characters Appear on LCD 336 When Error Occurred 337 Message (Support Code) Appears 338 List of Support Code for Error 341 List of Support Code for Error (Paper Jams...
... Printer Does Not Turn On 325 Printer Turns Off Unexpectedly or Repeatedly 326 USB Connection Problems 328 Cannot Communicate with Printer via USB 329 Wrong Language Appears in LCD 330 Installation and Download Problems 331 Failed to MP Drivers Installation (Windows 332 Updating MP Drivers in Network Environment (Windows 334 Errors and Messages 335 Four-Digit Alphanumeric Characters Appear on LCD 336 When Error Occurred 337 Message (Support Code) Appears 338 List of Support Code for Error 341 List of Support Code for Error (Paper Jams...
G6000 series User Manual
Page 43
... status of Wi-Fi Connection Changing the Connection Mode • To add computer/smartphone/tablet to the printer: Connects to Another Computer via LAN/Changes from USB to download IJ Network Device Setup Utility. Select either link below for changing connection settings for the printer and computer/smartphone/tablet. Note • You can connect the printer and computer using IJ Network Device Setup Utility. Changing Network Settings See below to LAN Connection • To use Wireless Direct temporarily: Printing/Scanning with network connection...
... status of Wi-Fi Connection Changing the Connection Mode • To add computer/smartphone/tablet to the printer: Connects to Another Computer via LAN/Changes from USB to download IJ Network Device Setup Utility. Select either link below for changing connection settings for the printer and computer/smartphone/tablet. Note • You can connect the printer and computer using IJ Network Device Setup Utility. Changing Network Settings See below to LAN Connection • To use Wireless Direct temporarily: Printing/Scanning with network connection...
G6000 series User Manual
Page 103
... be printed. You need to select Maintenance, and press the OK 4. Check that printer is low, refill ink tanks. Load a sheet of A4 or Letter-sized plain paper 1. Use the button to determine whether the ink ejects properly from the print head nozzle. Examine the nozzle check pattern. 103 If the remaining ink level is turned on. 2. Press the Setup button, use the button. Do not perform any other operations until the printer completes the printing of...
... be printed. You need to select Maintenance, and press the OK 4. Check that printer is low, refill ink tanks. Load a sheet of A4 or Letter-sized plain paper 1. Use the button to determine whether the ink ejects properly from the print head nozzle. Examine the nozzle check pattern. 103 If the remaining ink level is turned on. 2. Press the Setup button, use the button. Do not perform any other operations until the printer completes the printing of...
G6000 series User Manual
Page 179
..., press the OK button and try again after a while. • Current version You can update the firmware of the printer, check the firmware version, or perform settings of a notification screen. Follow the on-screen instructions to inform you select Use, follow the display on the LCD. • DNS server setup Performs settings for Enab./dis. Firmware update Select this function, make sure the printer is not complete...
..., press the OK button and try again after a while. • Current version You can update the firmware of the printer, check the firmware version, or perform settings of a notification screen. Follow the on-screen instructions to inform you select Use, follow the display on the LCD. • DNS server setup Performs settings for Enab./dis. Firmware update Select this function, make sure the printer is not complete...
G6000 series User Manual
Page 180
... to the default. Reset setting Select this menu from Device settings in Setup menu. After resetting, perform setup again as the paper size, media type, or other setting items other than the network settings back to the default. • All data Sets all settings you made to the printer back to the default setting. Returns all settings you made to the printer back to the default: • The language displayed on the current usage state of the print head •...
... to the default. Reset setting Select this menu from Device settings in Setup menu. After resetting, perform setup again as the paper size, media type, or other setting items other than the network settings back to the default. • All data Sets all settings you made to the printer back to the default setting. Returns all settings you made to the printer back to the default: • The language displayed on the current usage state of the print head •...
G6000 series User Manual
Page 204
...." 4. Printing This printer is enabled, printer automatically turns itself on the printer operation panel. You can start printing right away after connecting this printer to the same network over a LAN ◦ Connected directly without installing any special software. Start printing from the Printer list in printer 3. Select printer Select your model from your Mac without wireless router (Direct Connection) ◦ Connected by USB Print from printer Register the set paper size and paper type on when receiving a print job. 2. Load paper in the Print dialog. 204 Checking Your...
...." 4. Printing This printer is enabled, printer automatically turns itself on the printer operation panel. You can start printing right away after connecting this printer to the same network over a LAN ◦ Connected directly without installing any special software. Start printing from the Printer list in printer 3. Select printer Select your model from your Mac without wireless router (Direct Connection) ◦ Connected by USB Print from printer Register the set paper size and paper type on when receiving a print job. 2. Load paper in the Print dialog. 204 Checking Your...
G6000 series User Manual
Page 206
... printer prints according to macOS help. 7. Print after the printer turns on. Note • Use the Print dialog to set to other types of paper, it is selected in vertically with the address side facing up so that the printer is fed from the cassette (main tray). Check LAN settings of printer and enable Bonjour settings. • Refer to "Cannot Print Using AirPrint" for printing problems. • The display of printer are using. If set general print settings such as photo paper...
... printer prints according to macOS help. 7. Print after the printer turns on. Note • Use the Print dialog to set to other types of paper, it is selected in vertically with the address side facing up so that the printer is fed from the cassette (main tray). Check LAN settings of printer and enable Bonjour settings. • Refer to "Cannot Print Using AirPrint" for printing problems. • The display of printer are using. If set general print settings such as photo paper...
G6000 series User Manual
Page 247
... Problems Printer Does Not Work Printer Does Not Turn On Printer Turns Off Unexpectedly or Repeatedly Wrong Language Appears in LCD LCD Is Off USB Connection Problems Cannot Communicate with Printer via USB Printer Does Not Print Copying/Printing Stops Cannot Print Using AirPrint Printer Prints Slowly Ink Does Not Come Out List of Support Code for Error (Paper Jams) Printer Does Not Pick up or Feed the Paper/"No Paper" Error Automatic Duplex Printing Problems Paper Does Not Feed from Paper Source Specified in Printer Driver (Windows) 247 Printer Does Not Print Printouts Are Blank...
... Problems Printer Does Not Work Printer Does Not Turn On Printer Turns Off Unexpectedly or Repeatedly Wrong Language Appears in LCD LCD Is Off USB Connection Problems Cannot Communicate with Printer via USB Printer Does Not Print Copying/Printing Stops Cannot Print Using AirPrint Printer Prints Slowly Ink Does Not Come Out List of Support Code for Error (Paper Jams) Printer Does Not Pick up or Feed the Paper/"No Paper" Error Automatic Duplex Printing Problems Paper Does Not Feed from Paper Source Specified in Printer Driver (Windows) 247 Printer Does Not Print Printouts Are Blank...
G6000 series User Manual
Page 248
...Password of Printer Printer Cannot Be Used After Replacing Wireless Router or Changed Router Settings Message Appears on Computer During Setup Checking Network Information Restoring to Factory Defaults Cannot Set Correctly (Installation) Failed to MP Drivers Installation (Windows) Updating MP Drivers in Network Environment (Windows) Error or Message Appears Four-Digit Alphanumeric Characters Appear on LCD When Error Occurred Message (Support Code) Appears List of Support Code for Error Error Message Appears on PictBridge (Wi-Fi) Compliant Device IJ Scan Utility Error Messages (Windows) IJ Scan...
...Password of Printer Printer Cannot Be Used After Replacing Wireless Router or Changed Router Settings Message Appears on Computer During Setup Checking Network Information Restoring to Factory Defaults Cannot Set Correctly (Installation) Failed to MP Drivers Installation (Windows) Updating MP Drivers in Network Environment (Windows) Error or Message Appears Four-Digit Alphanumeric Characters Appear on LCD When Error Occurred Message (Support Code) Appears List of Support Code for Error Error Message Appears on PictBridge (Wi-Fi) Compliant Device IJ Scan Utility Error Messages (Windows) IJ Scan...
G6000 series User Manual
Page 276
... to the wireless router? Check3 Is the printer connected to update the wireless router firmware. Turn on wireless communication on checking computer settings or connection status, see the instruction manual supplied with those of your computer. network name (SSID) or network key (password), etc.) are identical with the computer or contact the manufacturer. Make sure the network settings of printer, network devices (e.g. Printer Suddenly Stopped Working for Some Reason Cannot Connect to a Printer after Network Configuration Changes It may take...
... to the wireless router? Check3 Is the printer connected to update the wireless router firmware. Turn on wireless communication on checking computer settings or connection status, see the instruction manual supplied with those of your computer. network name (SSID) or network key (password), etc.) are identical with the computer or contact the manufacturer. Make sure the network settings of printer, network devices (e.g. Printer Suddenly Stopped Working for Some Reason Cannot Connect to a Printer after Network Configuration Changes It may take...
G6000 series User Manual
Page 280
... web page. Check2 If MP Drivers is not installed, install it. (Windows) Install the MP Drivers using the Setup CD-ROM. If the LAN cable is connected to the WAN side of the router, connect the cable to the wireless router. Check1 Make sure the printer is turned on connecting to and setting up your computer, see Checking Computer IP Address or MAC Address. 280 Note • To check the MAC address or IP address of the router. Cannot Print/Scan...
... web page. Check2 If MP Drivers is not installed, install it. (Windows) Install the MP Drivers using the Setup CD-ROM. If the LAN cable is connected to the WAN side of the router, connect the cable to the wireless router. Check1 Make sure the printer is turned on connecting to and setting up your computer, see Checking Computer IP Address or MAC Address. 280 Note • To check the MAC address or IP address of the router. Cannot Print/Scan...
G6000 series User Manual
Page 296
... printing large data such as a USB hub, disconnect it, connect the printer directly to download IJ Network Device Setup Utility and install it. The ON lamp flashes while the printer is processing data and sending it is securely connected to both the printer and the computer. The ON lamp flashes while the computer is initializing. If you to solve the problem. 296 Replace the USB cable and retry the printing. Checking Printer Connection Status Using IJ Network Device Setup...
... printing large data such as a USB hub, disconnect it, connect the printer directly to download IJ Network Device Setup Utility and install it. The ON lamp flashes while the printer is processing data and sending it is securely connected to both the printer and the computer. The ON lamp flashes while the computer is initializing. If you to solve the problem. 296 Replace the USB cable and retry the printing. Checking Printer Connection Status Using IJ Network Device Setup...
G6000 series User Manual
Page 304
..., set the print quality setting using the operation panel. If you are using your smartphone/tablet using the printer driver. If these settings do not match, it is selected (see list above). Printout Results Are Unsatisfactory If the print results are printing. Check1 Do page size and media type settings match size and type of the printout color. The method for . • Copying: Check the settings using the operation panel. • Printing from Your Smartphone Check2 Make sure appropriate print quality...
..., set the print quality setting using the operation panel. If you are using your smartphone/tablet using the printer driver. If these settings do not match, it is selected (see list above). Printout Results Are Unsatisfactory If the print results are printing. Check1 Do page size and media type settings match size and type of the printout color. The method for . • Copying: Check the settings using the operation panel. • Printing from Your Smartphone Check2 Make sure appropriate print quality...
G6000 series User Manual
Page 326
... Setup button, use Canon IJ Printer Assistant Tool or ScanGear (scanner driver) to disable the setting. Opening the Maintenance Tool (Canon IJ Printer Assistant Tool) 2. LCD and Operation Panel button to select OFF and then press the OK button. Select Auto Power. 3. Follow the procedure below to select EnergySaveSettings and then press the OK button. 4. Select Disable for Auto Power Off. 4. Use the button to disable the setting using Canon IJ Printer Assistant Tool. 1. Printer Turns Off Unexpectedly or Repeatedly Check If printer is set...
... Setup button, use Canon IJ Printer Assistant Tool or ScanGear (scanner driver) to disable the setting. Opening the Maintenance Tool (Canon IJ Printer Assistant Tool) 2. LCD and Operation Panel button to select OFF and then press the OK button. Select Auto Power. 3. Follow the procedure below to select EnergySaveSettings and then press the OK button. 4. Select Disable for Auto Power Off. 4. Use the button to disable the setting using Canon IJ Printer Assistant Tool. 1. Printer Turns Off Unexpectedly or Repeatedly Check If printer is set...
G6000 series User Manual
Page 332
... a problem with the Setup CD-ROM, install it . • Restart your nearest Canon service center to start when you cannot install the MP Drivers with the Setup CD-ROM. If you insert Setup CD-ROM: Follow the instructions below to request a repair. 332 If it appears. If the icon still does not appear, try the following settings. • In Windows 10, click Start > File...
... a problem with the Setup CD-ROM, install it . • Restart your nearest Canon service center to start when you cannot install the MP Drivers with the Setup CD-ROM. If you insert Setup CD-ROM: Follow the instructions below to request a repair. 332 If it appears. If the icon still does not appear, try the following settings. • In Windows 10, click Start > File...
G6000 series User Manual
Page 390
6000 Cause Printer error has occurred. If this does not solve the problem, contact your nearest Canon service center to Do If the paper is jammed, remove it back on the jammed location and cause. Plug in the printer again and turn it depending on . What to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out. • When transporting the printer for Error (Paper Jams) Turn off printer and unplug it , see Repairing Your Printer. 390 List of Support Code for repairing it .
6000 Cause Printer error has occurred. If this does not solve the problem, contact your nearest Canon service center to Do If the paper is jammed, remove it back on the jammed location and cause. Plug in the printer again and turn it depending on . What to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out. • When transporting the printer for Error (Paper Jams) Turn off printer and unplug it , see Repairing Your Printer. 390 List of Support Code for repairing it .