TS3500 series User Manual
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... Setup Utility 47 Diagnosing and Repairing Network Settings 48 List of Models Which Does Not Support Diagnosis and Repair Function 49 Handling Paper, Originals, FINE Cartridges, etc 50 Loading Paper 51 Loading Plain Paper / Photo Paper 52 Loading Originals 57 Loading Originals on Platen 58 Supported Originals 61 Replacing a FINE Cartridge 62 Replacing a FINE Cartridge 63 Checking the Ink Status with the Ink Lamps on the Operation Panel 68 Ink Tips 69 If Printing Is Faint or Uneven 70 Maintenance Procedure 71 Printing...
... Setup Utility 47 Diagnosing and Repairing Network Settings 48 List of Models Which Does Not Support Diagnosis and Repair Function 49 Handling Paper, Originals, FINE Cartridges, etc 50 Loading Paper 51 Loading Plain Paper / Photo Paper 52 Loading Originals 57 Loading Originals on Platen 58 Supported Originals 61 Replacing a FINE Cartridge 62 Replacing a FINE Cartridge 63 Checking the Ink Status with the Ink Lamps on the Operation Panel 68 Ink Tips 69 If Printing Is Faint or Uneven 70 Maintenance Procedure 71 Printing...
TS3500 series User Manual
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... Maintenance 81 Cleaning the Print Heads 82 Adjusting Print Head Position 84 Checking Ink Status from Your Computer 85 Cleaning 86 Cleaning Paper Feed Rollers 87 Cleaning Inside the Printer (Bottom Plate Cleaning 89 Overview 91 Safety 92 Safety Precautions 93 Regulatory Information 96 WEEE (EU&EEA 98 Handling Precautions 99 Legal Restrictions on Scanning/Copying 100 Printer Handling Precautions 101 Transporting Your Printer 102 When Repairing, Lending, or Disposing of the Printer 103 Keeping Print...
... Maintenance 81 Cleaning the Print Heads 82 Adjusting Print Head Position 84 Checking Ink Status from Your Computer 85 Cleaning 86 Cleaning Paper Feed Rollers 87 Cleaning Inside the Printer (Bottom Plate Cleaning 89 Overview 91 Safety 92 Safety Precautions 93 Regulatory Information 96 WEEE (EU&EEA 98 Handling Precautions 99 Legal Restrictions on Scanning/Copying 100 Printer Handling Precautions 101 Transporting Your Printer 102 When Repairing, Lending, or Disposing of the Printer 103 Keeping Print...
TS3500 series User Manual
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... 187 Network Connection Problems 189 Printer Suddenly Stopped Working for Some Reason 190 Network Key (Password) Unknown 194 Printer Cannot Be Used After Replacing Wireless Router or Changed Router Settings 196 Other Network Problems 198 Checking Network Information 199 Restoring to Factory Defaults 202 Problems while Printing/Scanning from Smartphone/Tablet 203 Cannot Print/Scan from Smartphone/Tablet 204 Printing Problems 207 Printer Does Not Print 208 Ink Does Not Come Out 210 Printer Does Not Pick up or Feed the Paper/"No Paper" Error...
... 187 Network Connection Problems 189 Printer Suddenly Stopped Working for Some Reason 190 Network Key (Password) Unknown 194 Printer Cannot Be Used After Replacing Wireless Router or Changed Router Settings 196 Other Network Problems 198 Checking Network Information 199 Restoring to Factory Defaults 202 Problems while Printing/Scanning from Smartphone/Tablet 203 Cannot Print/Scan from Smartphone/Tablet 204 Printing Problems 207 Printer Does Not Print 208 Ink Does Not Come Out 210 Printer Does Not Pick up or Feed the Paper/"No Paper" Error...
TS3500 series User Manual
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Vertical Line Next to Image 226 Scanning Problems (macOS 227 Scanning Problems 228 Scanner Does Not Work 229 Scanner Driver Does Not Start 230 Mechanical Problems 231 Printer Does Not Turn On 232 Printer Turns Off Unexpectedly or Repeatedly 233 USB Connection Problems 234 Cannot Communicate with Printer via USB 235 Installation and Download Problems 236 Failed to MP Drivers Installation (Windows 237 Updating MP Drivers in Network Environment (Windows 238 Errors and Messages 239 When Error Occurred 240 Message (Support Code) Appears 247 List of Support Code for Error 249...
Vertical Line Next to Image 226 Scanning Problems (macOS 227 Scanning Problems 228 Scanner Does Not Work 229 Scanner Driver Does Not Start 230 Mechanical Problems 231 Printer Does Not Turn On 232 Printer Turns Off Unexpectedly or Repeatedly 233 USB Connection Problems 234 Cannot Communicate with Printer via USB 235 Installation and Download Problems 236 Failed to MP Drivers Installation (Windows 237 Updating MP Drivers in Network Environment (Windows 238 Errors and Messages 239 When Error Occurred 240 Message (Support Code) Appears 247 List of Support Code for Error 249...
TS3500 series User Manual
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Network Connection Tips Handling Printer Configuration using the Web Browser Countermeasures against Unauthorized Access Troubleshooting See Network Settings and Common Problems for tips on using the printer via LAN/Changes from USB to LAN Connection • To use Wireless Direct temporarily: Connecting with Wireless Direct IJ Network Device Setup Utility IJ Network Device Setup Utility checks or diagnoses the settings of the printer and those of computer and restores the status of Wi-Fi Connection Changing the Connection Mode • To add computer/smartphone/tablet to...
Network Connection Tips Handling Printer Configuration using the Web Browser Countermeasures against Unauthorized Access Troubleshooting See Network Settings and Common Problems for tips on using the printer via LAN/Changes from USB to LAN Connection • To use Wireless Direct temporarily: Connecting with Wireless Direct IJ Network Device Setup Utility IJ Network Device Setup Utility checks or diagnoses the settings of the printer and those of computer and restores the status of Wi-Fi Connection Changing the Connection Mode • To add computer/smartphone/tablet to...
TS3500 series User Manual
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... printer cannot print or scan. When ink runs out, replace the FINE cartridge immediately with a new one. Replacing a FINE Cartridge When remaining ink cautions or errors occur, the error code will not be able to inform you when to replace the FINE cartridge properly. Installing a used FINE cartridge may be consumed even when printing a black-and-white document or when black-andwhite printing is specified. Replacing Procedure When you can print with the FINE cartridge removed. • Use a new...
... printer cannot print or scan. When ink runs out, replace the FINE cartridge immediately with a new one. Replacing a FINE Cartridge When remaining ink cautions or errors occur, the error code will not be able to inform you when to replace the FINE cartridge properly. Installing a used FINE cartridge may be consumed even when printing a black-and-white document or when black-andwhite printing is specified. Replacing Procedure When you can print with the FINE cartridge removed. • Use a new...
TS3500 series User Manual
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... Replace the FINE cartridge. From the printer Cleaning the Print Head From the computer • For Windows: Cleaning the Print Heads • For macOS: Cleaning the Print Heads After cleaning the print head, print and examine the nozzle check pattern: Step1 If the problem is not resolved, turn off the power and clean the print head deeply again after performing from step 1 to request a repair. 72 From the printer Deep Print Head Cleaning From the computer • For Windows: Cleaning the Print Heads...
... Replace the FINE cartridge. From the printer Cleaning the Print Head From the computer • For Windows: Cleaning the Print Heads • For macOS: Cleaning the Print Heads After cleaning the print head, print and examine the nozzle check pattern: Step1 If the problem is not resolved, turn off the power and clean the print head deeply again after performing from step 1 to request a repair. 72 From the printer Deep Print Head Cleaning From the computer • For Windows: Cleaning the Print Heads...
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Check that the paper feed rollers have stopped rotating, load a sheet of A4 or Letter-sized plain paper or cleaning sheet available on the market 1. Press the Black button or the Color button. Make sure that printer is turned on. 2. The cleaning will rotate as it , paper may not be complete when the paper is ejected. 5. The paper feed roller will be fed properly. Press the Setup button until 7 appears on the rear tray, turn off the power, unplug the...
Check that the paper feed rollers have stopped rotating, load a sheet of A4 or Letter-sized plain paper or cleaning sheet available on the market 1. Press the Black button or the Color button. Make sure that printer is turned on. 2. The cleaning will rotate as it , paper may not be complete when the paper is ejected. 5. The paper feed roller will be fed properly. Press the Setup button until 7 appears on the rear tray, turn off the power, unplug the...
TS3500 series User Manual
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... ON button to turn on the printer. Press the ON button to turn off by USB cable or wireless network. This feature is set the printer to off the printer. When the ON lamp stops flashing, the printer is performed from a computer connected by default. Checking that Power Is On Note • It may take a while for the printer to start printing immediately after you turn on the printer. • If the error code appears...
... ON button to turn on the printer. Press the ON button to turn off by USB cable or wireless network. This feature is set the printer to off the printer. When the ON lamp stops flashing, the printer is performed from a computer connected by default. Checking that Power Is On Note • It may take a while for the printer to start printing immediately after you turn on the printer. • If the error code appears...
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... using the printer over Wi-Fi, note that printer is turned on the printer, and printing operation from a computer over Wi-Fi, perform setup according to the default setting. Press the Setup button until 17 appears on our website. All the printer settings are initialized. Check that initialization erases all network settings on . 2. After resetting, perform setup again as necessary. The administrator password specified by Remote UI or IJ Network Device Setup Utility...
... using the printer over Wi-Fi, note that printer is turned on the printer, and printing operation from a computer over Wi-Fi, perform setup according to the default setting. Press the Setup button until 17 appears on our website. All the printer settings are initialized. Check that initialization erases all network settings on . 2. After resetting, perform setup again as necessary. The administrator password specified by Remote UI or IJ Network Device Setup Utility...
TS3500 series User Manual
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...Working for Some Reason Network Key (Password) Unknown Forgot Administrator Password of Printer Printer Cannot Be Used After Replacing Wireless Router or Changed Router Settings Message Appears on Computer During Setup Checking Network Information Restoring to Factory Defaults Cannot Set Correctly (Installation) Failed to MP Drivers Installation (Windows) Updating MP Drivers in Network Environment (Windows) Error or Message Appears When Error Occurred Message (Support Code) Appears List of Support Code for Error Error Message Appears on PictBridge (Wi-Fi) Compliant Device IJ Scan Utility Error...
...Working for Some Reason Network Key (Password) Unknown Forgot Administrator Password of Printer Printer Cannot Be Used After Replacing Wireless Router or Changed Router Settings Message Appears on Computer During Setup Checking Network Information Restoring to Factory Defaults Cannot Set Correctly (Installation) Failed to MP Drivers Installation (Windows) Updating MP Drivers in Network Environment (Windows) Error or Message Appears When Error Occurred Message (Support Code) Appears List of Support Code for Error Error Message Appears on PictBridge (Wi-Fi) Compliant Device IJ Scan Utility Error...
TS3500 series User Manual
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... During Setup Error Occurs During Wi-Fi Setup Detect Same Printer Name Reconfiguration Method of Wi-Fi Connection Cannot Print or Connect Printer Suddenly Stopped Working for Smartphone/Tablet Privacy Separator/SSID Separator/Network Separation Function Default Network Settings Connects to Another Computer via LAN/Changes from USB to LAN Connection Cannot Print or Connect LAN Setting Tips/Changing LAN Settings Network Key (Password) Unknown Forgot Administrator Password of Wi-Fi Connection Checking Status Code 178 Network Settings and Common Problems Here are using, or...
... During Setup Error Occurs During Wi-Fi Setup Detect Same Printer Name Reconfiguration Method of Wi-Fi Connection Cannot Print or Connect Printer Suddenly Stopped Working for Smartphone/Tablet Privacy Separator/SSID Separator/Network Separation Function Default Network Settings Connects to Another Computer via LAN/Changes from USB to LAN Connection Cannot Print or Connect LAN Setting Tips/Changing LAN Settings Network Key (Password) Unknown Forgot Administrator Password of Wi-Fi Connection Checking Status Code 178 Network Settings and Common Problems Here are using, or...
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...Scan from Smartphone/Tablet Downloading Canon PRINT Inkjet/SELPHY Problems while Using Printer Message Appears on Computer During Setup Printer Prints Slowly No Ink Level Appears in Printer Status Monitor (Windows) Wireless Direct Cannot Print or Connect Printer Suddenly Stopped Working for Some Reason Cannot Access to Internet on Wi-Fi from Communication Device Cannot Print or Connect LAN Setting Tips/Changing LAN Settings Network Key (Password) Unknown Forgot Administrator Password of Printer Checking Network Information Restoring to Factory Defaults Default Network Settings Printing Network...
...Scan from Smartphone/Tablet Downloading Canon PRINT Inkjet/SELPHY Problems while Using Printer Message Appears on Computer During Setup Printer Prints Slowly No Ink Level Appears in Printer Status Monitor (Windows) Wireless Direct Cannot Print or Connect Printer Suddenly Stopped Working for Some Reason Cannot Access to Internet on Wi-Fi from Communication Device Cannot Print or Connect LAN Setting Tips/Changing LAN Settings Network Key (Password) Unknown Forgot Administrator Password of Printer Checking Network Information Restoring to Factory Defaults Default Network Settings Printing Network...
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... not restrict which computers and printer can access it . (Windows) Click here and install the MP Drivers. For more than 5 devices to and setting up your wireless router, see your computer, see Checking Computer IP Address or MAC Address. 193 Note • To check the MAC address or IP address of your computer instruction manual or contact its manufacturer. Cannot Print/Scan through Network Check1 Make sure the computer is too...
... not restrict which computers and printer can access it . (Windows) Click here and install the MP Drivers. For more than 5 devices to and setting up your wireless router, see your computer, see Checking Computer IP Address or MAC Address. 193 Note • To check the MAC address or IP address of your computer instruction manual or contact its manufacturer. Cannot Print/Scan through Network Check1 Make sure the computer is too...
TS3500 series User Manual
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..., and retry the printing. For Windows: Starting Up IJ Network Device Setup Utility For macOS: Starting Up IJ Network Device Setup Utility Check3 Make sure paper settings match information set for rear tray. Checking Printer Connection Status Using IJ Network Device Setup Utility See below to download IJ Network Device Setup Utility and install it , connect the printer directly to diagnose and repair the network status. When Error Occurred Check4 If printing from a computer, delete jobs stuck in print queue. 208 Wait...
..., and retry the printing. For Windows: Starting Up IJ Network Device Setup Utility For macOS: Starting Up IJ Network Device Setup Utility Check3 Make sure paper settings match information set for rear tray. Checking Printer Connection Status Using IJ Network Device Setup Utility See below to download IJ Network Device Setup Utility and install it , connect the printer directly to diagnose and repair the network status. When Error Occurred Check4 If printing from a computer, delete jobs stuck in print queue. 208 Wait...
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... lines, or uneven colors, check the paper and print quality settings first. Also, if you notice blurs or uneven colors, increase the print quality setting and retry the printing. Basic Printing Setup • Printing from your PictBridge (Wi-Fi) compliant device. Printout Results Are Unsatisfactory If the print results are using your smartphone/tablet using Canon PRINT Inkjet/SELPHY: Check the settings on your computer: Check the settings using the operation panel. Check1 Do page size and media type settings...
... lines, or uneven colors, check the paper and print quality settings first. Also, if you notice blurs or uneven colors, increase the print quality setting and retry the printing. Basic Printing Setup • Printing from your PictBridge (Wi-Fi) compliant device. Printout Results Are Unsatisfactory If the print results are using your smartphone/tablet using Canon PRINT Inkjet/SELPHY: Check the settings on your computer: Check the settings using the operation panel. Check1 Do page size and media type settings...
TS3500 series User Manual
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Make sure printer is turned on LCD. 3. Press Black button. Open Canon IJ Printer Assistant Tool. Select OK. 5. Select Auto Power. 3. The setting to shut off the power automatically is disabled. • To disable the setting from the computer: For Windows, use Canon IJ Printer Assistant Tool or ScanGear (scanner driver) to disable the setting. Opening the Maintenance Tool (Canon IJ Printer Assistant Tool) 2. Follow the procedure below for Auto Power Off. 4. Press Setup button repeatedly until "12" appears on . 2. Note •...
Make sure printer is turned on LCD. 3. Press Black button. Open Canon IJ Printer Assistant Tool. Select OK. 5. Select Auto Power. 3. The setting to shut off the power automatically is disabled. • To disable the setting from the computer: For Windows, use Canon IJ Printer Assistant Tool or ScanGear (scanner driver) to disable the setting. Opening the Maintenance Tool (Canon IJ Printer Assistant Tool) 2. Follow the procedure below for Auto Power Off. 4. Press Setup button repeatedly until "12" appears on . 2. Note •...
TS3500 series User Manual
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... on how to resolve errors without Support Codes, see List of Support Code for example, if the paper runs out or jams, a troubleshooting message appears on the printer's LCD one by one. When an Error Code is also displayed. For some errors, a support code (error number) is displayed on the Printer's LCD: The error code appears on the computer screen. For details on the Computer Screen (Windows): Take the appropriate action described in printing, for Error.
... on how to resolve errors without Support Codes, see List of Support Code for example, if the paper runs out or jams, a troubleshooting message appears on the printer's LCD one by one. When an Error Code is also displayed. For some errors, a support code (error number) is displayed on the Printer's LCD: The error code appears on the computer screen. For details on the Computer Screen (Windows): Take the appropriate action described in printing, for Error.
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.... E38 - E45 - E46 - Cannot connect to the instruction manual supplied with the wireless router and check the settings. Check the wireless router settings. Press the printer's OK button to connect • if the password you entered is correct • if the specified network name (SSID) is enabled • if you select a proper wireless router to resolve the error and perform operations again after a while. Check the following. • if...
.... E38 - E45 - E46 - Cannot connect to the instruction manual supplied with the wireless router and check the settings. Check the wireless router settings. Press the printer's OK button to connect • if the password you entered is correct • if the specified network name (SSID) is enabled • if you select a proper wireless router to resolve the error and perform operations again after a while. Check the following. • if...
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... correctly set up for Error. Uninstall the MP Drivers following : • If you are installed correctly. If you use the printer over a LAN, make sure it , connect the printer directly to both the printer and the computer. Contact the vendor of Support Code for network use. Check2 Make sure printer is connected to computer. Check3 Make sure MP Drivers are using a USB cable, make sure the printer is securely connected to the computer, and retry the printing. Message (Support Code...
... correctly set up for Error. Uninstall the MP Drivers following : • If you are installed correctly. If you use the printer over a LAN, make sure it , connect the printer directly to both the printer and the computer. Contact the vendor of Support Code for network use. Check2 Make sure printer is connected to computer. Check3 Make sure MP Drivers are using a USB cable, make sure the printer is securely connected to the computer, and retry the printing. Message (Support Code...
