Administration Guide
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Cisco Wireless IP Phone 7920 Administration Guide for Cisco CallManager Release 4.0 and 4.1 Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 526-4100 Text Part Number: OL-7104-01
Cisco Wireless IP Phone 7920 Administration Guide for Cisco CallManager Release 4.0 and 4.1 Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 526-4100 Text Part Number: OL-7104-01
Administration Guide
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... States and certain other company. (0711R) Cisco Wireless IP Phone 7920 Administration Guide for Cisco CallManager Release 4.0 and 4.1, CiscoWireless IP Phone 7920 Copyright © 2000-2005 Cisco Systems, Inc. and Access Registrar, Aironet, Catalyst, CCDA, CCDP, CCIE, CCIP, CCNA, CCNP, CCSP, Cisco, the Cisco Certified Internetwork Expert logo, Cisco IOS, Cisco Press, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo, Cisco Unity, Enterprise/Solver, EtherChannel, EtherFast...
... States and certain other company. (0711R) Cisco Wireless IP Phone 7920 Administration Guide for Cisco CallManager Release 4.0 and 4.1, CiscoWireless IP Phone 7920 Copyright © 2000-2005 Cisco Systems, Inc. and Access Registrar, Aironet, Catalyst, CCDA, CCDP, CCIE, CCIP, CCNA, CCNP, CCSP, Cisco, the Cisco Certified Internetwork Expert logo, Cisco IOS, Cisco Press, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo, Cisco Unity, Enterprise/Solver, EtherChannel, EtherFast...
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... 18 Obtaining Technical Assistance 19 Cisco Technical Support Website 19 Submitting a Service Request 20 Definitions of Service Request Severity 21 Obtaining Additional Publications and Information 21 Document Conventions 22 An Overview of the Cisco Wireless IP Phone 7920 1 Understanding the Cisco Wireless IP Phone 7920 1 Features Supported on the Cisco Wireless IP Phone 7920 3 Configuring Telephony Features 4 Cisco Wireless IP Phone 7920 Administration Guide for Cisco CallManager Release 4.0 and 4.1 OL-7104-01...
... 18 Obtaining Technical Assistance 19 Cisco Technical Support Website 19 Submitting a Service Request 20 Definitions of Service Request Severity 21 Obtaining Additional Publications and Information 21 Document Conventions 22 An Overview of the Cisco Wireless IP Phone 7920 1 Understanding the Cisco Wireless IP Phone 7920 1 Features Supported on the Cisco Wireless IP Phone 7920 3 Configuring Telephony Features 4 Cisco Wireless IP Phone 7920 Administration Guide for Cisco CallManager Release 4.0 and 4.1 OL-7104-01...
Administration Guide
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... Files 17 Interacting with the DHCP Server 18 Wireless Network and Access Point Configuration 19 Understanding the Phone Startup Process 21 Setting Up Cisco Wireless IP Phones 1 Preparing to Install the Cisco Wireless IP Phone 7920 1 Network Requirements 2 Phone Configuration Tasks 2 Configuring IP Phones in Cisco CallManager 6 Adding Phones to the Cisco CallManager Database 7 Adding Phones with Auto-Registration 8 Cisco Wireless IP Phone 7920 Administration Guide for Cisco CallManager Release 4.0 and 4.1 6 OL-7104-01
... Files 17 Interacting with the DHCP Server 18 Wireless Network and Access Point Configuration 19 Understanding the Phone Startup Process 21 Setting Up Cisco Wireless IP Phones 1 Preparing to Install the Cisco Wireless IP Phone 7920 1 Network Requirements 2 Phone Configuration Tasks 2 Configuring IP Phones in Cisco CallManager 6 Adding Phones to the Cisco CallManager Database 7 Adding Phones with Auto-Registration 8 Cisco Wireless IP Phone 7920 Administration Guide for Cisco CallManager Release 4.0 and 4.1 6 OL-7104-01
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... Cisco 7920 Configuration Utility 1 System Requirements 2 Installing the Cisco 7920 Configuration Utility 3 Uninstalling the Cisco 7920 Configuration Utility 4 How to Use the Cisco 7920 Configuration Utility 4 Cisco 7920 Configuration Utility Overview 4 Connecting the Cisco 7920 Configuration Utility to a Phone 5 Activating the USB Port on the Phone 5 Connecting to the Cisco Wireless IP Phone 5 Overview of the Application Windows 6 Current Phone Settings Window 7 Connection Status Bar Information 8 Cisco Wireless IP Phone 7920 Administration Guide for Cisco...
... Cisco 7920 Configuration Utility 1 System Requirements 2 Installing the Cisco 7920 Configuration Utility 3 Uninstalling the Cisco 7920 Configuration Utility 4 How to Use the Cisco 7920 Configuration Utility 4 Cisco 7920 Configuration Utility Overview 4 Connecting the Cisco 7920 Configuration Utility to a Phone 5 Activating the USB Port on the Phone 5 Connecting to the Cisco Wireless IP Phone 5 Overview of the Application Windows 6 Current Phone Settings Window 7 Connection Status Bar Information 8 Cisco Wireless IP Phone 7920 Administration Guide for Cisco...
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... Hot Keys 34 Creating a Configuration Template 35 Log History Window 36 Troubleshooting the Network Connection for the Cisco 7920 Configuration Utility 37 5 C H A P T E R Configuring Network Profiles on the Cisco Wireless IP Phone 7920 1 Accessing Network Profile Settings on the Phone 2 Displaying the Network Profile Menu 2 Configuring Network Profile Settings 3 Modifying DHCP Settings 4 Enabling or Disabling DHCP 5 Configuring Static...
... Hot Keys 34 Creating a Configuration Template 35 Log History Window 36 Troubleshooting the Network Connection for the Cisco 7920 Configuration Utility 37 5 C H A P T E R Configuring Network Profiles on the Cisco Wireless IP Phone 7920 1 Accessing Network Profile Settings on the Phone 2 Displaying the Network Profile Menu 2 Configuring Network Profile Settings 3 Modifying DHCP Settings 4 Enabling or Disabling DHCP 5 Configuring Static...
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... 8 Using the Cisco Wireless IP Phone 7920 Site Survey Utility 9 Requirements for an Optimal Wireless Voice Environment 10 7 C H A P T E R Configuring Features, Templates, Services, and Users 1 Configuring Cisco Wireless IP Phones in Cisco CallManager 2 Product Specific Configuration Options 2 Access to Phone Menu Options 2 Idle Phone Softkeys 3 Cisco CallManager Softkeys 3 Setting Up the Idle URL for a Cisco Wireless IP Phone 7920 3 Configuring Telephony Features 3 Configuring Softkey Templates 8 Cisco Wireless IP Phone 7920 Administration Guide for Cisco CallManager Release...
... 8 Using the Cisco Wireless IP Phone 7920 Site Survey Utility 9 Requirements for an Optimal Wireless Voice Environment 10 7 C H A P T E R Configuring Features, Templates, Services, and Users 1 Configuring Cisco Wireless IP Phones in Cisco CallManager 2 Product Specific Configuration Options 2 Access to Phone Menu Options 2 Idle Phone Softkeys 3 Cisco CallManager Softkeys 3 Setting Up the Idle URL for a Cisco Wireless IP Phone 7920 3 Configuring Telephony Features 3 Configuring Softkey Templates 8 Cisco Wireless IP Phone 7920 Administration Guide for Cisco CallManager Release...
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... Cisco Wireless IP Phone Does Not Complete the Normal Start Up Process 2 Symptom: The Cisco Wireless IP Phone Does Not Associate with a Cisco Aironet Access Point 3 Verifying Access Point Settings 3 Symptom: The Cisco Wireless IP Phone Does Not Register with Cisco CallManager 5 Registering the Phone with Cisco CallManager 5 Checking Network Connectivity 6 Verifying TFTP Server Settings 6 Verifying IP Addressing 7 Verifying DNS Settings 8 Verifying Cisco CallManager Settings 8 Cisco Wireless IP Phone 7920 Administration Guide for Cisco...
... Cisco Wireless IP Phone Does Not Complete the Normal Start Up Process 2 Symptom: The Cisco Wireless IP Phone Does Not Associate with a Cisco Aironet Access Point 3 Verifying Access Point Settings 3 Symptom: The Cisco Wireless IP Phone Does Not Register with Cisco CallManager 5 Registering the Phone with Cisco CallManager 5 Checking Network Connectivity 6 Verifying TFTP Server Settings 6 Verifying IP Addressing 7 Verifying DNS Settings 8 Verifying Cisco CallManager Settings 8 Cisco Wireless IP Phone 7920 Administration Guide for Cisco...
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... Not Roam Properly 15 Voice Quality Deteriorates While Roaming 16 Delays in Voice Conversation While Roaming 16 Phone Loses Connection with Cisco CallManager While Roaming 16 General Troubleshooting Information 17 Troubleshooting Tips for the Cisco Wireless IP Phone 7920 17 Logging Information for Troubleshooting 20 Using a System Log Server 20 Using the Trace Route Option on the...
... Not Roam Properly 15 Voice Quality Deteriorates While Roaming 16 Delays in Voice Conversation While Roaming 16 Phone Loses Connection with Cisco CallManager While Roaming 16 General Troubleshooting Information 17 Troubleshooting Tips for the Cisco Wireless IP Phone 7920 17 Logging Information for Troubleshooting 20 Using a System Log Server 20 Using the Trace Route Option on the...
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... I X C A P P E N D I X INDEX Selecting the Transmit Power 26 Changing the Cisco Discovery Protocol Settings 27 Cisco 7920 Configuration Utility Troubleshooting Tips 28 Troubleshooting Information for Basic Problems 28 Windows User Interface Operation Errors 29 TCP Connection... How Wireless IP Phones Operate 1 How Users Get Copies of Cisco IP Phone Manuals 3 How Users Configure Phone Features and Services 3 How Users Access Voice Messages 4 Supporting International Users 1 Physical and Operating Environment Specifications 1 Cisco Wireless IP Phone 7920 Administration Guide for Cisco CallManager...
... I X C A P P E N D I X INDEX Selecting the Transmit Power 26 Changing the Cisco Discovery Protocol Settings 27 Cisco 7920 Configuration Utility Troubleshooting Tips 28 Troubleshooting Information for Basic Problems 28 Windows User Interface Operation Errors 29 TCP Connection... How Wireless IP Phones Operate 1 How Users Get Copies of Cisco IP Phone Manuals 3 How Users Configure Phone Features and Services 3 How Users Access Voice Messages 4 Supporting International Users 1 Physical and Operating Environment Specifications 1 Cisco Wireless IP Phone 7920 Administration Guide for Cisco CallManager...
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... this guide to learn the steps required to properly set up the Cisco Wireless IP Phone 7920 on your network. Many of the close interaction between the Cisco Wireless IP Phone 7920 and Cisco CallManager, these tasks require familiarity with Cisco CallManager Release 3.3 or later. Cisco Wireless IP Phone 7920 Administration Guide for end-users of the phones. The tasks described are considered to be used to administer...
... this guide to learn the steps required to properly set up the Cisco Wireless IP Phone 7920 on your network. Many of the close interaction between the Cisco Wireless IP Phone 7920 and Cisco CallManager, these tasks require familiarity with Cisco CallManager Release 3.3 or later. Cisco Wireless IP Phone 7920 Administration Guide for end-users of the phones. The tasks described are considered to be used to administer...
Administration Guide
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... Cisco Wireless IP Phone 7920 up and running on the Cisco Wireless IP Phone Cisco Wireless IP Phone 7920 Administration Guide for the Cisco Wireless IP Phone Chapter 5, "Configuring Network Profiles on the Describes how to configure network profiles, by Cisco Wireless IP Phone 7920" using the Profiles menu on the Cisco Wireless IP Phone Chapter 6, "Verifying the Wireless Network Configuration on the Cisco Wireless IP Phone" Describes how to view the wireless network settings using the Network Configuration menu on a wireless Voice-over-IP (VoIP...
... Cisco Wireless IP Phone 7920 up and running on the Cisco Wireless IP Phone Cisco Wireless IP Phone 7920 Administration Guide for the Cisco Wireless IP Phone Chapter 5, "Configuring Network Profiles on the Describes how to configure network profiles, by Cisco Wireless IP Phone 7920" using the Profiles menu on the Cisco Wireless IP Phone Chapter 6, "Verifying the Wireless Network Configuration on the Cisco Wireless IP Phone" Describes how to view the wireless network settings using the Network Configuration menu on a wireless Voice-over-IP (VoIP...
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... • Cisco Wireless IP Phone 7920 Accessory Guide • Cisco Wireless 7920 Design and Deployment Guide • Cisco Wireless IP Phone 7920 Phone Guide • Regulatory Compliance and Safety Information for the Cisco Wireless IP Phone 7920 For more information about Cisco CallManager, refer to the following publications, which are available at this location: http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/index.htm Cisco Wireless IP Phone 7920 Administration Guide for Cisco CallManager...
... • Cisco Wireless IP Phone 7920 Accessory Guide • Cisco Wireless 7920 Design and Deployment Guide • Cisco Wireless IP Phone 7920 Phone Guide • Regulatory Compliance and Safety Information for the Cisco Wireless IP Phone 7920 For more information about Cisco CallManager, refer to the following publications, which are available at this location: http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/index.htm Cisco Wireless IP Phone 7920 Administration Guide for Cisco CallManager...
Administration Guide
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... Application Developers Guide • Bulk Administration Tool User Guide Obtaining Documentation Cisco documentation and additional literature are available in a Documentation DVD package, which may be more current than printed documentation. The Documentation DVD is available as a single unit. Cisco Wireless IP Phone 7920 Administration Guide for Cisco CallManager Release 4.0 and 4.1 16 OL-7104-01 These sections explain...
... Application Developers Guide • Bulk Administration Tool User Guide Obtaining Documentation Cisco documentation and additional literature are available in a Documentation DVD package, which may be more current than printed documentation. The Documentation DVD is available as a single unit. Cisco Wireless IP Phone 7920 Administration Guide for Cisco CallManager Release 4.0 and 4.1 16 OL-7104-01 These sections explain...
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Cisco Wireless IP Phone 7920 Administration Guide for ordering documentation at this URL: http://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.htm You can order Cisco documentation in North America, by writing to bug-doc@cisco.com. Preface Documentation Feedback Registered Cisco.com users (Cisco direct customers... or by calling 1 800 553-NETS (6387). Cisco Ordering tool: http://www.cisco.com/en/US/partner/ordering/ Cisco Marketplace: http://www.cisco.com/go/marketplace/ Ordering Documentation You can find instructions for Cisco CallManager Release 4.0 and 4.1 OL-7104-01 17 ...
Cisco Wireless IP Phone 7920 Administration Guide for ordering documentation at this URL: http://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.htm You can order Cisco documentation in North America, by writing to bug-doc@cisco.com. Preface Documentation Feedback Registered Cisco.com users (Cisco direct customers... or by calling 1 800 553-NETS (6387). Cisco Ordering tool: http://www.cisco.com/en/US/partner/ordering/ Cisco Marketplace: http://www.cisco.com/go/marketplace/ Ordering Documentation You can find instructions for Cisco CallManager Release 4.0 and 4.1 OL-7104-01 17 ...
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... information from encrypted information that you send to Cisco. security-alert@cisco.com • Nonemergencies - PSIRT can perform these tasks: • Report security vulnerabilities in Cisco products. • Obtain assistance with PGP versions 2.x through 8.x. Cisco Wireless IP Phone 7920 Administration Guide for Cisco products is committed to delivering secure products. psirt@cisco.com Tip We encourage you to use Pretty...
... information from encrypted information that you send to Cisco. security-alert@cisco.com • Nonemergencies - PSIRT can perform these tasks: • Report security vulnerabilities in Cisco products. • Obtain assistance with PGP versions 2.x through 8.x. Cisco Wireless IP Phone 7920 Administration Guide for Cisco products is committed to delivering secure products. psirt@cisco.com Tip We encourage you to use Pretty...
Administration Guide
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... ID and password. If you do Cisco Wireless IP Phone 7920 Administration Guide for troubleshooting and resolving technical issues with PSIRT is available 24 hours a day, 365 days a year, at this URL: http://www.cisco.com/techsupport Access to use a revoked or an expired encryption key. Cisco Technical Support Website The Cisco Technical Support Website provides online documents...
... ID and password. If you do Cisco Wireless IP Phone 7920 Administration Guide for troubleshooting and resolving technical issues with PSIRT is available 24 hours a day, 365 days a year, at this URL: http://www.cisco.com/techsupport Access to use a revoked or an expired encryption key. Cisco Technical Support Website The Cisco Technical Support Website provides online documents...
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... network is minimally impaired or for service. Submitting a Service Request Using the online TAC Service Request Tool is located at this URL: http://www.cisco.com/techsupport/contacts Cisco Wireless IP Phone 7920 Administration Guide for certain products, by product ID or model name; To open S3 and S4 service requests. (S3 and S4 service requests...
... network is minimally impaired or for service. Submitting a Service Request Using the online TAC Service Request Tool is located at this URL: http://www.cisco.com/techsupport/contacts Cisco Wireless IP Phone 7920 Administration Guide for certain products, by product ID or model name; To open S3 and S4 service requests. (S3 and S4 service requests...
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... and Cisco products and solutions, as well as network deployment and Cisco Wireless IP Phone 7920 Administration Guide for maximizing Internet and networking investments. You and Cisco will commit resources during normal business hours to resolve the situation. You and Cisco will commit... performance of your business operation are reported in a standard format, Cisco has established severity definitions. You and Cisco will benefit from various online and printed sources. • Cisco Marketplace provides a variety of general networking, training and certification titles....
... and Cisco products and solutions, as well as network deployment and Cisco Wireless IP Phone 7920 Administration Guide for maximizing Internet and networking investments. You and Cisco will commit resources during normal business hours to resolve the situation. You and Cisco will commit... performance of your business operation are reported in a standard format, Cisco has established severity definitions. You and Cisco will benefit from various online and printed sources. • Cisco Marketplace provides a variety of general networking, training and certification titles....
Administration Guide
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...designing, developing, and operating public and private internets and intranets. Elements in screen font. You can view current offerings at this URL: http://www.cisco.com/en/US/learning/index.html Document Conventions This document uses the following conventions: Convention boldface font italic font [ ] { x | y ...Journal at this URL: http://www.cisco.com/ipj • World-class networking training is in braces and separated by vertical bars. Alternative keywords are in -depth online resources. Cisco Wireless IP Phone 7920 Administration Guide for which you supply ...
...designing, developing, and operating public and private internets and intranets. Elements in screen font. You can view current offerings at this URL: http://www.cisco.com/en/US/learning/index.html Document Conventions This document uses the following conventions: Convention boldface font italic font [ ] { x | y ...Journal at this URL: http://www.cisco.com/ipj • World-class networking training is in braces and separated by vertical bars. Alternative keywords are in -depth online resources. Cisco Wireless IP Phone 7920 Administration Guide for which you supply ...