Phone Guide
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Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Phone Guide for Cisco Unified Communications Manager 6.1 (SCCP and SIP) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883
Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Phone Guide for Cisco Unified Communications Manager 6.1 (SCCP and SIP) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883
Phone Guide
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... a number in this document or Website are registered trademarks or trademarks of Cisco Systems, Inc. OL-14683-01 QUICK REFERENCE Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 (SCCP and SIP) Softkey Definitions Phone Screen Icons Button Icons Common Phone Tasks Softkey Definitions AbbrDial Dial using EditDial Details Open the Details record for...
... a number in this document or Website are registered trademarks or trademarks of Cisco Systems, Inc. OL-14683-01 QUICK REFERENCE Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 (SCCP and SIP) Softkey Definitions Phone Screen Icons Button Icons Common Phone Tasks Softkey Definitions AbbrDial Dial using EditDial Details Open the Details record for...
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... item or call Transfer Transfer a call Update Refresh content Vid Mode Choose a video display mode (SCCP only) > Move through entered characters Phone Screen Icons Line and Call Status Call Forwarding enabled Call on hold Connected call Incoming call Off-hook On-hook Shared line in use Message...SCCP only) Feature Access Feature assigned to button Mobility assigned to button Hold assigned to button Conference assigned to button Transfer assigned to button Phone service URL assigned to button URL entry in a call log is ready to edit (SIP only) Option selected Feature enabled Button Icons...
... item or call Transfer Transfer a call Update Refresh content Vid Mode Choose a video display mode (SCCP only) > Move through entered characters Phone Screen Icons Line and Call Status Call Forwarding enabled Call on hold Connected call Incoming call Off-hook On-hook Shared line in use Message...SCCP only) Feature Access Feature assigned to button Mobility assigned to button Hold assigned to button Conference assigned to button Transfer assigned to button Phone service URL assigned to button URL entry in a call log is ready to edit (SIP only) Option selected Feature enabled Button Icons...
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... 16 Placing a Call-Additional Options 17 Answering a Call 18 Ending a Call 20 Using Hold and Resume 20 Using Mute 21 Switching Between Multiple Calls 22 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 iii Contents Getting Started 1 Using this Guide 1 Finding Additional Information 2 Safety and Performance Information...
... 16 Placing a Call-Additional Options 17 Answering a Call 18 Ending a Call 20 Using Hold and Resume 20 Using Mute 21 Switching Between Multiple Calls 22 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 iii Contents Getting Started 1 Using this Guide 1 Finding Additional Information 2 Safety and Performance Information...
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Switching an In-Progress Call to Another Phone 22 Viewing Multiple Calls 22 Transferring Calls 23 Sending a Call to a Voice Message System 24 ... 30 Placing or Receiving Intercom Calls 30 Advanced Call Handling 32 Speed Dialing 32 Picking Up a Redirected Call on Your Phone 33 Storing and Retrieving Parked Calls 34 Logging Out of Hunt Groups 35 Using a Shared Line 35 Understanding Shared Lines... 39 Making and Receiving Secure Calls 39 Tracing Suspicious Calls 40 Prioritizing Critical Calls 40 Using Cisco Extension Mobility 42 Managing Business Calls Using a Single Phone Number 42 iv OL-14683-01
Switching an In-Progress Call to Another Phone 22 Viewing Multiple Calls 22 Transferring Calls 23 Sending a Call to a Voice Message System 24 ... 30 Placing or Receiving Intercom Calls 30 Advanced Call Handling 32 Speed Dialing 32 Picking Up a Redirected Call on Your Phone 33 Storing and Retrieving Parked Calls 34 Logging Out of Hunt Groups 35 Using a Shared Line 35 Understanding Shared Lines... 39 Making and Receiving Secure Calls 39 Tracing Suspicious Calls 40 Prioritizing Critical Calls 40 Using Cisco Extension Mobility 42 Managing Business Calls Using a Single Phone Number 42 iv OL-14683-01
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... 60 Controlling User Settings on the Web 61 Controlling Line Settings on the Web 62 Setting Up Phones and Access Lists for Mobile Connect 64 Using Cisco WebDialer 67 Understanding Additional Configuration Options 69 Troubleshooting Your Phone 71 General Troubleshooting 71 Viewing Phone Administration Data 72 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 v
... 60 Controlling User Settings on the Web 61 Controlling Line Settings on the Web 62 Setting Up Phones and Access Lists for Mobile Connect 64 Using Cisco WebDialer 67 Understanding Additional Configuration Options 69 Troubleshooting Your Phone 71 General Troubleshooting 71 Viewing Phone Administration Data 72 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 v
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... Understanding Buttons and Hardware, page 7. Mute calls See Using Mute, page 21. If you need assistance. Transfer calls See Transferring Calls, page 23. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for pointers to your missed calls See Using Call Logs and Directories, page 47. Make conference calls See Making Conference Calls, page 27.
... Understanding Buttons and Hardware, page 7. Mute calls See Using Mute, page 21. If you need assistance. Transfer calls See Transferring Calls, page 23. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for pointers to your missed calls See Using Call Logs and Directories, page 47. Make conference calls See Making Conference Calls, page 27.
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...one or more of the following information applies when you use external devices with the Cisco Unified IP Phone: Cisco recommends the use of good quality external devices (such as mobile phones or two-way radios, some audio noise may need to reset or reconfigure equipment before...devices on your Cisco Unified IP Phone. If there is dependent on the phone being powered. Finding Additional Information You can access the most current Cisco Unified IP Phone documentation on the World Wide Web at this URL: http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html...
...one or more of the following information applies when you use external devices with the Cisco Unified IP Phone: Cisco recommends the use of good quality external devices (such as mobile phones or two-way radios, some audio noise may need to reset or reconfigure equipment before...devices on your Cisco Unified IP Phone. If there is dependent on the phone being powered. Finding Additional Information You can access the most current Cisco Unified IP Phone documentation on the World Wide Web at this URL: http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html...
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...comply with U.S. Accessibility Features A list of U.S. If you require further assistance please contact us by sending email to export@cisco.com. If you are unable to comply with the EMC Directive [89/336/EC]. Getting Started Caution In European Union ... features is subject to import, export, distribute or use . laws governing Cisco cryptographic products may be found at: http://www.cisco.com/wwl/export/crypto/tool/stqrg.html. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for compliance with U.S. By using this product immediately. and local country laws...
...comply with U.S. Accessibility Features A list of U.S. If you require further assistance please contact us by sending email to export@cisco.com. If you are unable to comply with the EMC Directive [89/336/EC]. Getting Started Caution In European Union ... features is subject to import, export, distribute or use . laws governing Cisco cryptographic products may be found at: http://www.cisco.com/wwl/export/crypto/tool/stqrg.html. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for compliance with U.S. By using this product immediately. and local country laws...
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Your phone may show 10/100/1000. 113656 7 5 Access port (10/1001 PC) 6 Handset port 7 Headset port 8 Footstand button 4 OL-14683-01 If that is not the case, refer to the graphics and table below to connect your new Cisco Unified IP Phone to -DC power supply 3 AC power cord 4 Network port (10/1001 SW) 1. Connecting Your Phone Your system administrator will likely connect your phone. 8 1 AUX 10/100 SW 10/100 PC DC48V + 2 3 4 6 5 1 DC adaptor port (DC48V) 2 AC-to the corporate IP telephony network.
Your phone may show 10/100/1000. 113656 7 5 Access port (10/1001 PC) 6 Handset port 7 Headset port 8 Footstand button 4 OL-14683-01 If that is not the case, refer to the graphics and table below to connect your new Cisco Unified IP Phone to -DC power supply 3 AC power cord 4 Network port (10/1001 SW) 1. Connecting Your Phone Your system administrator will likely connect your phone. 8 1 AUX 10/100 SW 10/100 PC DC48V + 2 3 4 6 5 1 DC adaptor port (DC48V) 2 AC-to the corporate IP telephony network.
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An extension protrudes from the cradle area. Return the handset to the handset rest. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for instructions. 1 2 3 1 Set the handset aside and pull the square plastic tab from the handset rest. 2 Rotate the tab 180 degrees.... 3 Slide the tab back into the handset rest. See the table below for Cisco Unified Communications Manager 6.1 5 With the clip removed,...
An extension protrudes from the cradle area. Return the handset to the handset rest. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for instructions. 1 2 3 1 Set the handset aside and pull the square plastic tab from the handset rest. 2 Rotate the tab 180 degrees.... 3 Slide the tab back into the handset rest. See the table below for Cisco Unified Communications Manager 6.1 5 With the clip removed,...
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... remote party or by both the remote party and you, the Cisco Unified IP Phone user. Sound is optimal for a new phone or to Cisco Unified IP Phone users. Registering with the Cisco Unified IP Phones, Cisco does not certify or support products from headset or handset vendors. Although Cisco Systems performs some of the headsets and handsets on the sites listed...
... remote party or by both the remote party and you, the Cisco Unified IP Phone user. Sound is optimal for a new phone or to Cisco Unified IP Phone users. Registering with the Cisco Unified IP Phones, Cisco does not certify or support products from headset or handset vendors. Although Cisco Systems performs some of the headsets and handsets on the sites listed...
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...; Access to basic call-handling features, your desktop. The gigabit Ethernet Cisco Unified IP Phone 7961G-GE and 7941G-GE deliver the latest technology and advancements in Gigabit Ethernet VoIP telephony, providing gigabit throughput to your phone can use the graphics and table below to identify buttons and hardware on . Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 7
...; Access to basic call-handling features, your desktop. The gigabit Ethernet Cisco Unified IP Phone 7961G-GE and 7941G-GE deliver the latest technology and advancements in Gigabit Ethernet VoIP telephony, providing gigabit throughput to your phone can use the graphics and table below to identify buttons and hardware on . Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 7
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... Description For more information, see... 1 Programmable buttons Depending on Your Phone, page 13 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for example, a Privacy, Hold, or Transfer button) Buttons illuminate to indicate status: Green, steady-Active call or two-way...buttons, including the BLF speed-dial feature) • Web-based services (for example, a Personal Address Book button) • Call features (for Cisco Unified Communications Manager 6.1 9 Understanding Lines and Calls, page 10 3 Footstand button Allows you to Using Call Logs, page 47 access call features....
... Description For more information, see... 1 Programmable buttons Depending on Your Phone, page 13 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for example, a Privacy, Hold, or Transfer button) Buttons illuminate to indicate status: Green, steady-Active call or two-way...buttons, including the BLF speed-dial feature) • Web-based services (for example, a Personal Address Book button) • Call features (for Cisco Unified Communications Manager 6.1 9 Understanding Lines and Calls, page 10 3 Footstand button Allows you to Using Call Logs, page 47 access call features....
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..., and choose menu items. 15 Softkey buttons Each activates a softkey option (displayed Understanding Lines and on or off . The Cisco Unified IP Phone 7961G/7961G-GE supports one to six lines and the Cisco Unified IP Phone 7941G/7941G-GE supports one call can use to a directory number or intercom number that others can be active at the right side...
..., and choose menu items. 15 Softkey buttons Each activates a softkey option (displayed Understanding Lines and on or off . The Cisco Unified IP Phone 7961G/7961G-GE supports one to six lines and the Cisco Unified IP Phone 7941G/7941G-GE supports one call can use to a directory number or intercom number that others can be active at the right side...
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...39. See Making and Receiving Secure Calls, page 39. Idle line (BLF) See Using BLF to help you determine the call Another phone that shares your phone. The intercom line is ringing on hold You have put the call is sending or receiving one of Your...state. See Making and Receiving Secure Calls, page 39. The intercom line is ringing. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for details. An Overview of your lines. See Using a Shared Line, page 35, for Cisco Unified Communications Manager 6.1 11 See Placing or Receiving Intercom Calls, page 30. Remote-...
...39. See Making and Receiving Secure Calls, page 39. Idle line (BLF) See Using BLF to help you determine the call Another phone that shares your phone. The intercom line is ringing on hold You have put the call is sending or receiving one of Your...state. See Making and Receiving Secure Calls, page 39. The intercom line is ringing. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for details. An Overview of your lines. See Using a Shared Line, page 35, for Cisco Unified Communications Manager 6.1 11 See Placing or Receiving Intercom Calls, page 30. Remote-...
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.... 12 OL-14683-01 Do not use any liquids or powders on the phone, as they can serve as phone line buttons, intercom-line button buttons, speed-dial buttons, phone service buttons or phone feature buttons. line When several feature menus open feature menu. See Understanding Feature...highlighted line (standard view). See Understanding Lines and Calls, page 10, and Viewing Multiple Calls, page 22. 6 Phone tab Indicates call state for your main phone screen might look like with active calls and several feature tabs are configured. indicators Icons and labels indicate how these...
.... 12 OL-14683-01 Do not use any liquids or powders on the phone, as they can serve as phone line buttons, intercom-line button buttons, speed-dial buttons, phone service buttons or phone feature buttons. line When several feature menus open feature menu. See Understanding Feature...highlighted line (standard view). See Understanding Lines and Calls, page 10, and Viewing Multiple Calls, page 22. 6 Phone tab Indicates call state for your main phone screen might look like with active calls and several feature tabs are configured. indicators Icons and labels indicate how these...
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... Navigation button. softkey Learn about a button or Press , then quickly press a button or softkey. Then... Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for the menu to ... Then... Help topics appear on your phone • How do I...?-Procedures for common phone tasks • Calling Features-Descriptions and procedures for calling features • Help-Tips on Your...
... Navigation button. softkey Learn about a button or Press , then quickly press a button or softkey. Then... Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for the menu to ... Then... Help topics appear on your phone • How do I...?-Procedures for common phone tasks • Calling Features-Descriptions and procedures for calling features • Help-Tips on Your...
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... you or might work differently on your system administrator controls most of them. Here are some features but your phone. Understanding Feature Availability Depending on your phone system configuration, features included in this Phone Guide might not be available to access features: Feature Call Back Call Forward Call Park Call PickUp Conference Conference...
... you or might work differently on your system administrator controls most of them. Here are some features but your phone. Understanding Feature Availability Depending on your phone system configuration, features included in this Phone Guide might not be available to access features: Feature Call Back Call Forward Call Park Call PickUp Conference Conference...
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... using, you can ask your system administrator or you can vary depending on your phone. SCCP Your phone can be configured to work with one of Your Phone Understanding SIP vs. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 15 Your system administrator determines this configuration. Call features can choose > Model Information > Call...
... using, you can ask your system administrator or you can vary depending on your phone. SCCP Your phone can be configured to work with one of Your Phone Understanding SIP vs. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 15 Your system administrator determines this configuration. Call features can choose > Model Information > Call...