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... for the Cisco Unified IP Phone Expansion Module 7914 (SCCP Phones Only) 9-19 Resetting or Restoring the Cisco Unified IP Phone 9-19 Performing a Basic Reset 9-20 Performing a Factory Reset 9-21 Using the Quality Report Tool 9-22 Monitoring the Voice Quality of Calls 9-22 Using Voice Quality Metrics 9-23 Troubleshooting Tips 9-24 Where to Go for More Troubleshooting Information 9-26 Cisco Unified IP Phone 7970G/7971G...
... for the Cisco Unified IP Phone Expansion Module 7914 (SCCP Phones Only) 9-19 Resetting or Restoring the Cisco Unified IP Phone 9-19 Performing a Basic Reset 9-20 Performing a Factory Reset 9-21 Using the Quality Report Tool 9-22 Monitoring the Voice Quality of Calls 9-22 Using Voice Quality Metrics 9-23 Troubleshooting Tips 9-24 Where to Go for More Troubleshooting Information 9-26 Cisco Unified IP Phone 7970G/7971G...
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...barge is not configured for more information. • Enter MD5 Shared Secret-If you disable 802.1X authentication or perform a factory reset on the phone, the previously configured MD5 shared secret is nonsecure. See the "802.1X Authentication and Status" section on page 4-38 for... icon continues to the native VLAN. A user can barge into an encrypted call is configured for Cisco Unified Communications Manager 6.1 OL-14626-01 1-25 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for encryption, the barge initiator can barge into an encrypted call from the encrypted...
...barge is not configured for more information. • Enter MD5 Shared Secret-If you disable 802.1X authentication or perform a factory reset on the phone, the previously configured MD5 shared secret is nonsecure. See the "802.1X Authentication and Status" section on page 4-38 for... icon continues to the native VLAN. A user can barge into an encrypted call is configured for Cisco Unified Communications Manager 6.1 OL-14626-01 1-25 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for encryption, the barge initiator can barge into an encrypted call from the encrypted...
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... set as Network 4-52 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for use on the phone and on the authentication server. Security Configuration Menu Chapter 4 Configuring Settings on page 9-12 for assistance in recovering from a deleted shared secret. Note If you disable 802.1X authentication or perform a factory reset of the phone's model number and unique...
... set as Network 4-52 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for use on the phone and on the authentication server. Security Configuration Menu Chapter 4 Configuring Settings on page 9-12 for assistance in recovering from a deleted shared secret. Note If you disable 802.1X authentication or perform a factory reset of the phone's model number and unique...
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...Cisco Unified Communications Manager Security Guide. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for your phone, refer to Cisco Unified Communications Manager Security Guide. Model Information Settings Option Model Number MAC Address Load File Boot Load ID Serial Number CTL MIC Description To Change Model number of the factory... on the phone. Indicates whether a manufacturing installed certificate (used for the phone, the CTL file installs automatically when the phone reboots or resets. Identifier of the phone. running on the Cisco Unified IP Phone Model Information...
...Cisco Unified Communications Manager Security Guide. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for your phone, refer to Cisco Unified Communications Manager Security Guide. Model Information Settings Option Model Number MAC Address Load File Boot Load ID Serial Number CTL MIC Description To Change Model number of the factory... on the phone. Indicates whether a manufacturing installed certificate (used for the phone, the CTL file installs automatically when the phone reboots or resets. Identifier of the phone. running on the Cisco Unified IP Phone Model Information...
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... that the electrical outlet is not starting up the phone with a Cisco Unified Communications Manager server. If after attempting these solutions, the LCD screen on the Cisco Unified IP Phone does not display any characters after at the switch port). The phone cannot successfully start up properly, perform a factory reset of the startup process (LED buttons flashing on...
... that the electrical outlet is not starting up the phone with a Cisco Unified Communications Manager server. If after attempting these solutions, the LCD screen on the Cisco Unified IP Phone does not display any characters after at the switch port). The phone cannot successfully start up properly, perform a factory reset of the startup process (LED buttons flashing on...
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...4-51). 9-14 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for 802.1X authentication and network access. Once the phone starts up normally ...Cisco Unified IP Phone Security Chapter 9 Troubleshooting and Maintenance Table 9-1 Cisco Unified IP Phone Security Troubleshooting (continued) Problem Possible Cause 802.1X Not Enabled Phone cannot obtain a DHCP-assigned IP address Phone does not register with Cisco Unified Communications Manager Phone status display as timing out Factory Reset Deleted 802.1X Shared Secret Phone cannot obtain a DHCP-assigned IP address Phone...
...4-51). 9-14 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for 802.1X authentication and network access. Once the phone starts up normally ...Cisco Unified IP Phone Security Chapter 9 Troubleshooting and Maintenance Table 9-1 Cisco Unified IP Phone Security Troubleshooting (continued) Problem Possible Cause 802.1X Not Enabled Phone cannot obtain a DHCP-assigned IP address Phone does not register with Cisco Unified Communications Manager Phone status display as timing out Factory Reset Deleted 802.1X Shared Secret Phone cannot obtain a DHCP-assigned IP address Phone...
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... Cisco Unified IP Phone Expansion Module 7914 are two methods for resetting or restoring the Cisco Unified IP Phone: • Performing a Basic Reset, page 9-20 • Performing a Factory Reset, page 9-21 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for the Cisco Unified IP Phone Expansion Module 7914. Unified IP Phone Expansion Module 7914. Resetting or Restoring the Cisco Unified IP Phone There are all red. Lighted buttons on the first Cisco Unified IP Phone...
... Cisco Unified IP Phone Expansion Module 7914 are two methods for resetting or restoring the Cisco Unified IP Phone: • Performing a Basic Reset, page 9-20 • Performing a Factory Reset, page 9-21 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for the Cisco Unified IP Phone Expansion Module 7914. Unified IP Phone Expansion Module 7914. Resetting or Restoring the Cisco Unified IP Phone There are all red. Lighted buttons on the first Cisco Unified IP Phone...
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Note This factory reset sequence also works from the phone and restarts the phone. 9-20 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for your situation. From the Settings menu, unlock phone options (see the "Unlocking and Locking Options" section on page 4-4). The press the Erase softkey. Resetting or Restoring the Cisco Unified IP Phone Chapter 9 Troubleshooting and Maintenance Performing a Basic Reset Performing a basic...
Note This factory reset sequence also works from the phone and restarts the phone. 9-20 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for your situation. From the Settings menu, unlock phone options (see the "Unlocking and Locking Options" section on page 4-4). The press the Erase softkey. Resetting or Restoring the Cisco Unified IP Phone Chapter 9 Troubleshooting and Maintenance Performing a Basic Reset Performing a basic...
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... powering up cycle. Release # and press 123456789*0#. Continue to default values • Phone application-Erased (phone recovers by the DHCP packet. To perform a factory reset of sequence, the factory reset will not take place. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 OL-14626-01 9-21 You can press a key twice in a row, but if...
... powering up cycle. Release # and press 123456789*0#. Continue to default values • Phone application-Erased (phone recovers by the DHCP packet. To perform a factory reset of sequence, the factory reset will not take place. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 OL-14626-01 9-21 You can press a key twice in a row, but if...
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... Report Tool (QRT) is calculated every 3 seconds. 9-22 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for the Cisco Unified IP Phone. An interval conceal ratio is a voice quality and general problem-reporting tool for Cisco Unified Communications Manager 6.1 OL-14626-01 When a user presses... the phone until it completes the factory reset process, and the main screen displays. Monitoring the Voice Quality of Calls To measure the voice quality of the Cisco Unified Communications Manager installation. This softkey is available only when the Cisco Unified IP Phone is ...
... Report Tool (QRT) is calculated every 3 seconds. 9-22 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for the Cisco Unified IP Phone. An interval conceal ratio is a voice quality and general problem-reporting tool for Cisco Unified Communications Manager 6.1 OL-14626-01 When a user presses... the phone until it completes the factory reset process, and the main screen displays. Monitoring the Voice Quality of Calls To measure the voice quality of the Cisco Unified Communications Manager installation. This softkey is available only when the Cisco Unified IP Phone is ...
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... Remote Volume 4-33 redial 5-19 reset basic 9-20 factory 9-21 resetting basic 9-20 Cisco Unified IP phone 9-19 continuously 9-8 intentionally 9-10 methods 9-20 ring activity 5-19 ringer, indicator for 1-4 RingList.xml file format 6-3 S SCCP, description 1-8 screen See LCD screen secure conference description 1-20, 5-20 establishing 1-20 identifying 1-20 IN-11 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for...
... Remote Volume 4-33 redial 5-19 reset basic 9-20 factory 9-21 resetting basic 9-20 Cisco Unified IP phone 9-19 continuously 9-8 intentionally 9-10 methods 9-20 ring activity 5-19 ringer, indicator for 1-4 RingList.xml file format 6-3 S SCCP, description 1-8 screen See LCD screen secure conference description 1-20, 5-20 establishing 1-20 identifying 1-20 IN-11 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for...