Administration Guide
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...IP Phone 7970 Series Components 3-3 Network and Access Ports 3-3 Handset 3-4 Speakerphone 3-4 Headset 3-5 Audio Quality Subjective to the User 3-5 Connecting a Headset 3-6 Disabling a Headset 3-6 Using External Devices with Your Cisco Unified IP Phone 3-6 Installing the Cisco Unified IP Phone 3-7 Attaching the Cisco Unified IP Phone Expansion Module 7914 (SCCP Phones Only) 3-10 Adjusting the Placement of the Cisco Unified IP Phone 3-12 Adjusting Cisco Unified IP Phone Footstand and Phone Height 3-12 Securing the Phone with a Cable Lock 3-12 Mounting the Phone to the Wall 3-14 Cisco Unified IP...
...IP Phone 7970 Series Components 3-3 Network and Access Ports 3-3 Handset 3-4 Speakerphone 3-4 Headset 3-5 Audio Quality Subjective to the User 3-5 Connecting a Headset 3-6 Disabling a Headset 3-6 Using External Devices with Your Cisco Unified IP Phone 3-6 Installing the Cisco Unified IP Phone 3-7 Attaching the Cisco Unified IP Phone Expansion Module 7914 (SCCP Phones Only) 3-10 Adjusting the Placement of the Cisco Unified IP Phone 3-12 Adjusting Cisco Unified IP Phone Footstand and Phone Height 3-12 Securing the Phone with a Cable Lock 3-12 Mounting the Phone to the Wall 3-14 Cisco Unified IP...
Administration Guide
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... configure the Cisco Unified IP Phone on your network Describes how to configure network settings, verify status, and make global changes to the Cisco Unified IP Phone Provides an overview of procedures for configuring telephony features, configuring directories, configuring phone button and softkey templates, setting up services, and adding users to Cisco Unified Communications Manager Explains how to customize phone ring sounds, background images, and the phone idle display at your site Explains how to view model information, status messages, network...
... configure the Cisco Unified IP Phone on your network Describes how to configure network settings, verify status, and make global changes to the Cisco Unified IP Phone Provides an overview of procedures for configuring telephony features, configuring directories, configuring phone button and softkey templates, setting up services, and adding users to Cisco Unified Communications Manager Explains how to customize phone ring sounds, background images, and the phone idle display at your site Explains how to view model information, status messages, network...
Administration Guide
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... specifications of the Cisco Unified IP Phone Related Documentation For more information about Cisco Unified IP Phones or Cisco Unified Communications Manager, refer to the following publications: Cisco Unified IP Phone 7970 Series These publications are available at the following URL: http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_s eries_home.html • Cisco Unified IP Phone 7970 Series Phone Guide • Cisco Unified IP Phone Features A-Z • Cisco Unified IP Phone Expansion Module 7914 Phone Guide • Installing the Wall Mount...
... specifications of the Cisco Unified IP Phone Related Documentation For more information about Cisco Unified IP Phones or Cisco Unified Communications Manager, refer to the following publications: Cisco Unified IP Phone 7970 Series These publications are available at the following URL: http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_s eries_home.html • Cisco Unified IP Phone 7970 Series Phone Guide • Cisco Unified IP Phone Features A-Z • Cisco Unified IP Phone Expansion Module 7914 Phone Guide • Installing the Wall Mount...
Administration Guide
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You can configure the Cisco Unified IP Phone to access XML services. SCCP is proprietary to Cisco Systems. Cisco Unified IP Phones use TCP to connect to Cisco Unified Communications Manager and to use either SCCP or Session Initiation Protocol (SIP). Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for designed to address the functions of an end-to be carried across network establish, maintain, and terminate boundaries. Conferences are established using only the...
You can configure the Cisco Unified IP Phone to access XML services. SCCP is proprietary to Cisco Systems. Cisco Unified IP Phones use TCP to connect to Cisco Unified Communications Manager and to use either SCCP or Session Initiation Protocol (SIP). Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for designed to address the functions of an end-to be carried across network establish, maintain, and terminate boundaries. Conferences are established using only the...
Administration Guide
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..., such as call forwarding and transferring, redialing, speed dialing, conference calling, and voice messaging system access. For instructions on configuring the network settings on the Cisco Unified IP Phones, see the "Configuring Corporate Directories" section on page 5-24 and the "Setting Up Services" section on the Cisco Unified IP Phone." You can also use XML to enable users to access Cisco Unified Communications Manager and the rest of the IP network. Cisco Unified IP phones also provide a variety of the telephony features that the Cisco Unified IP Phone supports, see...
..., such as call forwarding and transferring, redialing, speed dialing, conference calling, and voice messaging system access. For instructions on configuring the network settings on the Cisco Unified IP Phones, see the "Configuring Corporate Directories" section on page 5-24 and the "Setting Up Services" section on the Cisco Unified IP Phone." You can also use XML to enable users to access Cisco Unified Communications Manager and the rest of the IP network. Cisco Unified IP phones also provide a variety of the telephony features that the Cisco Unified IP Phone supports, see...
Administration Guide
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Provides users with a phone (optional). Note Some phones, such as forwarding calls or adding speed-dial numbers or services. The Cisco Unified IP Phone Installation Guide, which is available on cisco.com, provides directions for connecting the phone handset, cables, and other accessories. Note Before you install a phone, even if it is new, upgrade the phone to a User" section. Administrators can manage user groups, roles, and permissions to control the level of access (and, therefore, the level of roles...
Provides users with a phone (optional). Note Some phones, such as forwarding calls or adding speed-dial numbers or services. The Cisco Unified IP Phone Installation Guide, which is available on cisco.com, provides directions for connecting the phone handset, cables, and other accessories. Note Before you install a phone, even if it is new, upgrade the phone to a User" section. Administrators can manage user groups, roles, and permissions to control the level of access (and, therefore, the level of roles...
Administration Guide
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... installing the phone, configure the network settings on the phone depending on page 2-4. • External power supply Determines how the phone receives power. Some tasks are optional, depending on page 3-7. Verifies that phone is connected to update the specific configuration information for the Cisco Unified IP Phone 7970 Series. Locates and installs the phone in the list. If you used auto-registration, you need to the network, the phone startup process begins and the phone registers with a user, changing the button table, or directory number...
... installing the phone, configure the network settings on the phone depending on page 2-4. • External power supply Determines how the phone receives power. Some tasks are optional, depending on page 3-7. Verifies that phone is connected to update the specific configuration information for the Cisco Unified IP Phone 7970 Series. Locates and installs the phone in the list. If you used auto-registration, you need to the network, the phone startup process begins and the phone registers with a user, changing the button table, or directory number...
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... Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 3-2 OL-14626-01 VoIP configured on your network must meet these requirements: • Working Voice over IP (VoIP) network: - Before You Begin Chapter 3 Setting Up the Cisco Unified IP Phone Before You Begin Before installing the Cisco Unified IP Phone, review the requirements in these sections: • Network Requirements, page 3-2 • Cisco Unified Communications Manager Configuration, page 3-2 Network Requirements For the Cisco Unified IP Phone 7970 Series to successfully operate...
... Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 6.1 3-2 OL-14626-01 VoIP configured on your network must meet these requirements: • Working Voice over IP (VoIP) network: - Before You Begin Chapter 3 Setting Up the Cisco Unified IP Phone Before You Begin Before installing the Cisco Unified IP Phone, review the requirements in these sections: • Network Requirements, page 3-2 • Cisco Unified Communications Manager Configuration, page 3-2 Network Requirements For the Cisco Unified IP Phone 7970 Series to successfully operate...
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... > Phone > Phone Configuration. For example, you could use the Idle URL option and the Idle URL Timer option to support users, including language, font, date and time formatting, and alphanumeric keyboard text information. phone. Chapter 4 Configuring Settings on the Cisco Unified IP Phone Device Configuration Menu Table 4-8 HTTP Configuration Menu Options (continued) Option Idle URL Idle URL Time Description To Change URL of an XML service that the phone From Cisco Unified Communications displays...
... > Phone > Phone Configuration. For example, you could use the Idle URL option and the Idle URL Timer option to support users, including language, font, date and time formatting, and alphanumeric keyboard text information. phone. Chapter 4 Configuring Settings on the Cisco Unified IP Phone Device Configuration Menu Table 4-8 HTTP Configuration Menu Options (continued) Option Idle URL Idle URL Time Description To Change URL of an XML service that the phone From Cisco Unified Communications displays...
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...Codes" chapter. Configurable call is forwarded. For more information, refer to : • Cisco Unified Communications Manager Administration Guide, "Directory Number Configuration" chapter. • Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phones" chapter. Conference • Allows a user to talk simultaneously with multiple parties by default in a standard (ad hoc) conference to specify that appears on the same line. • The service parameter, Advance Adhoc Conference, (disabled by calling each participant individually. Cisco Unified IP Phone 7970G...
...Codes" chapter. Configurable call is forwarded. For more information, refer to : • Cisco Unified Communications Manager Administration Guide, "Directory Number Configuration" chapter. • Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phones" chapter. Conference • Allows a user to talk simultaneously with multiple parties by default in a standard (ad hoc) conference to specify that appears on the same line. • The service parameter, Advance Adhoc Conference, (disabled by calling each participant individually. Cisco Unified IP Phone 7970G...
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... Extension Mobility" chapter. • Cisco Unified Communications Manager System Guide, "Cisco Unified Communications Manager Extension Mobility and Phone Login Features" chapter. For more information, refer to place a call. Fast Dial codes can be assigned to phone numbers or Personal Address Book entries. (See "Services" in this table.) For more information, refer to: • Cisco Unified Communications Manager Administration Guide, "Cisco Unified IP Phone Services Configuration" chapter. • Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phone Services...
... Extension Mobility" chapter. • Cisco Unified Communications Manager System Guide, "Cisco Unified Communications Manager Extension Mobility and Phone Login Features" chapter. For more information, refer to place a call. Fast Dial codes can be assigned to phone numbers or Personal Address Book entries. (See "Services" in this table.) For more information, refer to: • Cisco Unified Communications Manager Administration Guide, "Cisco Unified IP Phone Services Configuration" chapter. • Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phone Services...
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... you configure these tasks: Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for limited, end-user configuration of services include local movie times, stock quotes, and weather reports. Refer to Cisco Unified Communications Manager Administration Guide and to services by using the Cisco Unified IP Phone User Options application. This web-based application provides a graphical user interface (GUI) for Cisco Unified Communications Manager 6.1 OL-14626-01 5-27 These services comprise XML applications that enable the display...
... you configure these tasks: Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for limited, end-user configuration of services include local movie times, stock quotes, and weather reports. Refer to Cisco Unified Communications Manager Administration Guide and to services by using the Cisco Unified IP Phone User Options application. This web-based application provides a graphical user interface (GUI) for Cisco Unified Communications Manager 6.1 OL-14626-01 5-27 These services comprise XML applications that enable the display...
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...) Cisco Unified IP Phone 7970G/7971G-GE Features SCCP SIP For More Information Calling Features Direct Transfer Supported Not supported Do Not Disturb (DND) Supported Supported "Basic Call Handling-Using Do Not Disturb" Distinctive Ring Supported Supported "Using Phone Settings-Customizing Rings and Message Indicators" Extension Mobility Supported Service Not supported "Advanced Call Handling-Using Cisco Extension Mobility" Fast Dial Service Supported Supported "Advanced Call Handling-Speed Dialing" Forced Authorization Supported Codes (FAC) Not supported "Basic Call...
...) Cisco Unified IP Phone 7970G/7971G-GE Features SCCP SIP For More Information Calling Features Direct Transfer Supported Not supported Do Not Disturb (DND) Supported Supported "Basic Call Handling-Using Do Not Disturb" Distinctive Ring Supported Supported "Using Phone Settings-Customizing Rings and Message Indicators" Extension Mobility Supported Service Not supported "Advanced Call Handling-Using Cisco Extension Mobility" Fast Dial Service Supported Supported "Advanced Call Handling-Speed Dialing" Forced Authorization Supported Codes (FAC) Not supported "Basic Call...
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... user services 5-27 features 1-2 figure 1-2 installation checklist 1-31, 1-32 installation overview 1-26 installation procedure 3-7 installation requirements 1-26 modifying phone button templates 5-25 mounting to wall 3-14 power sources 2-4 registering 2-13 registering with Cisco Unified Communications Manager 2-14, 2-17 resetting 9-19 supported networking protocols 1-4 technical specifications D-1 troubleshooting 9-1 using LDAP directories 5-24 web page 8-1 Cisco Unified IP Phone Expansion Module 7914 statistics 7-3, 7-17 troubleshooting 9-19 cleaning the Cisco Unified IP Phone 9-26 Clear...
... user services 5-27 features 1-2 figure 1-2 installation checklist 1-31, 1-32 installation overview 1-26 installation procedure 3-7 installation requirements 1-26 modifying phone button templates 5-25 mounting to wall 3-14 power sources 2-4 registering 2-13 registering with Cisco Unified Communications Manager 2-14, 2-17 resetting 9-19 supported networking protocols 1-4 technical specifications D-1 troubleshooting 9-1 using LDAP directories 5-24 web page 8-1 Cisco Unified IP Phone Expansion Module 7914 statistics 7-3, 7-17 troubleshooting 9-19 cleaning the Cisco Unified IP Phone 9-26 Clear...
Administration Guide
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... extension mobility 5-12 F fast dial service 5-12 feature buttons directories 1-3 help 1-3 messages 1-3 services 1-3 settings 1-3 features configuring on phone, overview 1-11 configuring with Cisco Unified Communications Manager, overview 1-11 informing users about 1-12 figure Cisco Unified IP Phone features 1-2 Cisco Unified IP Phone rear cable connections 3-9 Cisco Unified IP Phone wall mount 3-15 file authentication 1-16 file format List.xml 6-5 RingList.xml 6-3 firmware, verifying version 7-16 Firmware Versions screen 7-16 footstand adjusting 3-12 adjustment button 1-3, 3-15 adjustment...
... extension mobility 5-12 F fast dial service 5-12 feature buttons directories 1-3 help 1-3 messages 1-3 services 1-3 settings 1-3 features configuring on phone, overview 1-11 configuring with Cisco Unified Communications Manager, overview 1-11 informing users about 1-12 figure Cisco Unified IP Phone features 1-2 Cisco Unified IP Phone rear cable connections 3-9 Cisco Unified IP Phone wall mount 3-15 file authentication 1-16 file format List.xml 6-5 RingList.xml 6-3 firmware, verifying version 7-16 Firmware Versions screen 7-16 footstand adjusting 3-12 adjustment button 1-3, 3-15 adjustment...
Phone Guide
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... Cisco Systems, Inc. To dial, highlight a listing and go off -hook before or after you hear the tone. Edit a number Press EditDial, >. Start a standard (ad hoc) conference call Press Hold or Resume. Common Phone Tasks View online help on a shared line and establish a conference CFwdALL Setup/cancel call forwarding Clear Delete records or settings Close Close the current window ConfList View conference participants Confrn Create a conference call Delete Remove characters to the right of the cursor when using a speed dial index number Answer Answer a call...
... Cisco Systems, Inc. To dial, highlight a listing and go off -hook before or after you hear the tone. Edit a number Press EditDial, >. Start a standard (ad hoc) conference call Press Hold or Resume. Common Phone Tasks View online help on a shared line and establish a conference CFwdALL Setup/cancel call forwarding Clear Delete records or settings Close Close the current window ConfList View conference participants Confrn Create a conference call Delete Remove characters to the right of the cursor when using a speed dial index number Answer Answer a call...
Phone Guide
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... item or call Transfer Transfer a call Update Refresh content VidMode Choose a video display mode (SCCP only) > Move through entered characters Phone Screen Icons Call Forwarding enabled Call on hold Connected call Incoming call Off-hook On-hook Shared line in use Video enabled (SCCP only) Feature assigned to button Mobility assigned to button Hold assigned to button Conference assigned to button Transfer assigned to button Phone service URL assigned to edit (SIP only) Option selected Feature enabled Button Icons Messages Services Help Directories Settings Volume Speaker Mute Headset
... item or call Transfer Transfer a call Update Refresh content VidMode Choose a video display mode (SCCP only) > Move through entered characters Phone Screen Icons Call Forwarding enabled Call on hold Connected call Incoming call Off-hook On-hook Shared line in use Video enabled (SCCP only) Feature assigned to button Mobility assigned to button Hold assigned to button Conference assigned to button Transfer assigned to button Phone service URL assigned to edit (SIP only) Option selected Feature enabled Button Icons Messages Services Help Directories Settings Volume Speaker Mute Headset
Phone Guide
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... Basic Call Handling, page 17 • Speed Dialing, page 34 • Web-based services (for example, a Personal Address Book button) • Using a Shared Line, page 37 • Call features (for Cisco Unified Communications Manager 7.0 9 Use it to adjust the angle of the phone Adjusting the Footstand base. (Optional), page 5 3 Display button Awakens the touchscreen from sleep mode or Cleaning and Maintaining disables it for input Green flashing-Disabled Green steady-Sleep mode 4 Messages button Auto-dials your voice message service (varies Accessing Voice Messages, by service...
... Basic Call Handling, page 17 • Speed Dialing, page 34 • Web-based services (for example, a Personal Address Book button) • Using a Shared Line, page 37 • Call features (for Cisco Unified Communications Manager 7.0 9 Use it to adjust the angle of the phone Adjusting the Footstand base. (Optional), page 5 3 Display button Awakens the touchscreen from sleep mode or Cleaning and Maintaining disables it for input Green flashing-Disabled Green steady-Sleep mode 4 Messages button Auto-dials your voice message service (varies Accessing Voice Messages, by service...
Phone Guide
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Using the User Options Web Pages, page 59 9 Volume button 10 Speaker button Controls the handset, headset, and speakerphone volume (off . When the Using Mute, page 23 microphone is muted, the button is lit. Features, page 12 16 Handset light strip Indicates an incoming call you. Only one call can be active at the right side of your touchscreen. 7 Settings button Opens/closes the Settings menu. Changing Phone Settings, page 50 8 Services button Opens/closes the Services menu. You have as many lines as you to dial phone numbers, enter letters, and choose...
Using the User Options Web Pages, page 59 9 Volume button 10 Speaker button Controls the handset, headset, and speakerphone volume (off . When the Using Mute, page 23 microphone is muted, the button is lit. Features, page 12 16 Handset light strip Indicates an incoming call you. Only one call can be active at the right side of your touchscreen. 7 Settings button Opens/closes the Settings menu. Changing Phone Settings, page 50 8 Services button Opens/closes the Services menu. You have as many lines as you to dial phone numbers, enter letters, and choose...
Phone Guide
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...adjust the ringer volume for Press while the handset is in the cradle and the headset and the phone ringer speakerphone buttons are off. Access your message indicator settings. (See Controlling Line Settings on the Web, page 67.) Adjust the volume level for your phone. Press Select and Save to indicate a new voice message by adjusting the ring tone, background image, and other settings. You can customize how your phone indicates an incoming call and a new voice mail message. Changing Phone Settings You can personalize your Cisco Unified IP Phone by displaying a steady light...
...adjust the ringer volume for Press while the handset is in the cradle and the headset and the phone ringer speakerphone buttons are off. Access your message indicator settings. (See Controlling Line Settings on the Web, page 67.) Adjust the volume level for your phone. Press Select and Save to indicate a new voice message by adjusting the ring tone, background image, and other settings. You can customize how your phone indicates an incoming call and a new voice mail message. Changing Phone Settings You can personalize your Cisco Unified IP Phone by displaying a steady light...