Administration Guide
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Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) For Cisco Unified IP Phone 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941G-GE Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883 Text Part Number: OL-18913-01
Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) For Cisco Unified IP Phone 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941G-GE Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883 Text Part Number: OL-18913-01
Administration Guide
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... or radio. • Plug the equipment into an outlet that interference will be required to correct any other company. (1002R) Cisco Unified IP Phone Administration Guide for a Class B digital device in accordance with Cisco's installation instructions, it may cause harmful interference to use of the word partner does not imply a partnership relationship between...
... or radio. • Plug the equipment into an outlet that interference will be required to correct any other company. (1002R) Cisco Unified IP Phone Administration Guide for a Class B digital device in accordance with Cisco's installation instructions, it may cause harmful interference to use of the word partner does not imply a partnership relationship between...
Administration Guide
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... Practices-Requirements and Recommendations 1-19 Security Restrictions 1-20 Overview of Configuring and Installing Cisco Unified IP Phones 1-20 Configuring Cisco Unified IP Phones in Cisco Unified Communications Manager 1-20 Checklist for Configuring the Cisco Unified IP Phone 7962G and 7942G in Cisco Unified Communications Manager Administrations 1-21 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) iii
... Practices-Requirements and Recommendations 1-19 Security Restrictions 1-20 Overview of Configuring and Installing Cisco Unified IP Phones 1-20 Configuring Cisco Unified IP Phones in Cisco Unified Communications Manager 1-20 Checklist for Configuring the Cisco Unified IP Phone 7962G and 7942G in Cisco Unified Communications Manager Administrations 1-21 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) iii
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Contents Installing Cisco Unified IP Phones 1-23 Checklist for Installing the Cisco Unified IP Phone 7962G and 7942G 1-24 2 C H A P T E R Preparing to Install the Cisco Unified IP Phone on Your Network 2-1 Understanding Interactions with Other Cisco Unified IP Telephony Products 2-1 Understanding How the Cisco Unified IP Phone Interacts with Cisco Unified Communications Manager 2-2 Understanding How the Cisco Unified IP Phone Interacts with the VLAN 2-2 Providing...
Contents Installing Cisco Unified IP Phones 1-23 Checklist for Installing the Cisco Unified IP Phone 7962G and 7942G 1-24 2 C H A P T E R Preparing to Install the Cisco Unified IP Phone on Your Network 2-1 Understanding Interactions with Other Cisco Unified IP Telephony Products 2-1 Understanding How the Cisco Unified IP Phone Interacts with Cisco Unified Communications Manager 2-2 Understanding How the Cisco Unified IP Phone Interacts with the VLAN 2-2 Providing...
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...-01 Installing the Cisco Unified IP Phone 3-5 Attaching a Cisco Unified IP Phone Expansion Module 3-8 Feature Key Capacity Increase for Cisco Unified IP Phones 3-9 Adjusting the Placement of the Cisco Unified IP Phone 3-10 Adjusting Cisco Unified IP Phone Placement on the Desktop 3-10 Securing the Phone with a Cable Lock 3-10 Mounting the Phone to the Wall 3-11 Verifying the Phone Startup Process 3-13...
...-01 Installing the Cisco Unified IP Phone 3-5 Attaching a Cisco Unified IP Phone Expansion Module 3-8 Feature Key Capacity Increase for Cisco Unified IP Phones 3-9 Adjusting the Placement of the Cisco Unified IP Phone 3-10 Adjusting Cisco Unified IP Phone Placement on the Desktop 3-10 Securing the Phone with a Cable Lock 3-10 Mounting the Phone to the Wall 3-11 Verifying the Phone Startup Process 3-13...
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... Format Requirements 6-4 PNG File Requirements for Custom Background Images 6-4 Configuring a Custom Background Image 6-5 Configuring Wideband Codec 6-6 7 C H A P T E R Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone 7-1 Model Information Screen 7-2 Status Menu 7-2 Status Messages Screen 7-3 Network Statistics Screen 7-9 Firmware Versions Screen 7-11 Expansion Module Status Screen 7-12 Call Statistics Screen 7-13...
... Format Requirements 6-4 PNG File Requirements for Custom Background Images 6-4 Configuring a Custom Background Image 6-5 Configuring Wideband Codec 6-6 7 C H A P T E R Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone 7-1 Model Information Screen 7-2 Status Menu 7-2 Status Messages Screen 7-3 Network Statistics Screen 7-9 Firmware Versions Screen 7-11 Expansion Module Status Screen 7-12 Call Statistics Screen 7-13...
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... 8-5 Network Statistics 8-8 Device Logs 8-10 Streaming Statistics 8-11 Troubleshooting and Maintenance 9-1 Resolving Startup Problems 9-1 Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process 9-2 Symptom: The Cisco Unified IP Phone Does Not Register with Cisco Unified Communications Manager 9-2 Identifying Error Messages 9-3 Checking Network Connectivity 9-3 Verifying TFTP Server Settings 9-3 Verifying IP Addressing...
... 8-5 Network Statistics 8-8 Device Logs 8-10 Streaming Statistics 8-11 Troubleshooting and Maintenance 9-1 Resolving Startup Problems 9-1 Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process 9-2 Symptom: The Cisco Unified IP Phone Does Not Register with Cisco Unified Communications Manager 9-2 Identifying Error Messages 9-3 Checking Network Connectivity 9-3 Verifying TFTP Server Settings 9-3 Verifying IP Addressing...
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... a Voice Messaging System A-3 How Users Configure Personal Directory Entries A-4 Installing and Configuring the Cisco Unified IP Phone Address Book Synchronizer A-4 B A P P E N D I X Feature Support by Protocol for Cisco Unified IP Phone 7962G and 7942G B-1 C A P P E N D I X Supporting International Users C-1 Adding Language Overlays to Phone Buttons C-1 Installing the Cisco Unified Communications Manager Locale Installer C-1 Support for International Call Logging C-2 D A P P E N D I X Technical Specifications D-1 Physical...
... a Voice Messaging System A-3 How Users Configure Personal Directory Entries A-4 Installing and Configuring the Cisco Unified IP Phone Address Book Synchronizer A-4 B A P P E N D I X Feature Support by Protocol for Cisco Unified IP Phone 7962G and 7942G B-1 C A P P E N D I X Supporting International Users C-1 Adding Language Overlays to Phone Buttons C-1 Installing the Cisco Unified Communications Manager Locale Installer C-1 Support for International Call Logging C-2 D A P P E N D I X Technical Specifications D-1 Physical...
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INDEX Adding a User From an External LDAP Directory E-2 Adding a User Directly to Cisco Unified Communications Manager E-2 Configuring the Phone E-3 Performing Final End User Configuration Steps E-7 Contents OL-21011-01 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) ix
INDEX Adding a User From an External LDAP Directory E-2 Adding a User Directly to Cisco Unified Communications Manager E-2 Configuring the Phone E-3 Performing Final End User Configuration Steps E-7 Contents OL-21011-01 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) ix
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... components, and provides an overview of the tasks required prior to properly set up the Cisco Unified IP Phone on Your Network Chapter 3, Setting Up the Cisco Unified IP Phone Description Provides a conceptual overview and description of the tasks in the network. See Related ... SIP) provides the information you need to properly and safely install and configure the Cisco Unified IP Phone on your network. Describes how the Cisco Unified IP Phone interacts with Cisco Unified Communications Manager. Audience Network engineers, system administrators, or telecom engineers should review ...
... components, and provides an overview of the tasks required prior to properly set up the Cisco Unified IP Phone on Your Network Chapter 3, Setting Up the Cisco Unified IP Phone Description Provides a conceptual overview and description of the tasks in the network. See Related ... SIP) provides the information you need to properly and safely install and configure the Cisco Unified IP Phone on your network. Describes how the Cisco Unified IP Phone interacts with Cisco Unified Communications Manager. Audience Network engineers, system administrators, or telecom engineers should review ...
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... 7941G/7941G-GE Phone Guide • Cisco Unified IP Phone Features A-Z • Cisco Unified IP Phone Expansion Module 7914 Phone Guide • Cisco Unified IP Phone Expansion Module 7915 Phone Guide • Cisco Unified IP Phone Expansion Module 7916 Phone Guide • Installing the Wall Mount Kit for the Cisco Unified IP Phone Cisco Unified IP Phone Administration Guide for the Cisco Unified IP Phones 7962G, 7942G, 7961G, 7961G...
... 7941G/7941G-GE Phone Guide • Cisco Unified IP Phone Features A-Z • Cisco Unified IP Phone Expansion Module 7914 Phone Guide • Cisco Unified IP Phone Expansion Module 7915 Phone Guide • Cisco Unified IP Phone Expansion Module 7916 Phone Guide • Installing the Wall Mount Kit for the Cisco Unified IP Phone Cisco Unified IP Phone Administration Guide for the Cisco Unified IP Phones 7962G, 7942G, 7961G, 7961G...
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... for which also lists all new and revised Cisco technical documentation, at: http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html. Preface • Regulatory Compliance and Safety Information for Cisco Unified IP Phones • Open Source License Notices for the Cisco Unified IP Phones 7900 Series Cisco Unified Communications Manager Administration Related publications are available...
... for which also lists all new and revised Cisco technical documentation, at: http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html. Preface • Regulatory Compliance and Safety Information for Cisco Unified IP Phones • Open Source License Notices for the Cisco Unified IP Phones 7900 Series Cisco Unified Communications Manager Administration Related publications are available...
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.... A nonquoted set of the hazards involved with electrical circuitry and be careful. Before you might do something that could result in italic screen font. Cisco Unified IP Phone Administration Guide for preventing accidents. Terminal sessions and information the system displays are in equipment damage or loss of data. In this situation, you... Control key while you must enter is in boldface screen font. Note Means reader take note. Caution Means reader be familiar with standard practices for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 4 OL-21011-01
.... A nonquoted set of the hazards involved with electrical circuitry and be careful. Before you might do something that could result in italic screen font. Cisco Unified IP Phone Administration Guide for preventing accidents. Terminal sessions and information the system displays are in equipment damage or loss of data. In this situation, you... Control key while you must enter is in boldface screen font. Note Means reader take note. Caution Means reader be familiar with standard practices for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 4 OL-21011-01
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... that include file authentication, device authentication, signaling encryption, and media encryption. For more . The Cisco Unified IP Phone functions much like other network devices, must be configured and managed. 1 C H A P T E R An Overview of the Cisco Unified IP Phone The Cisco Unified IP Phones 7962G, 7942G, 7961G, 7961G-GE (gigabit Ethernet version), 7941G, and 7941G-GE (gigabit Ethernet version...
... that include file authentication, device authentication, signaling encryption, and media encryption. For more . The Cisco Unified IP Phone functions much like other network devices, must be configured and managed. 1 C H A P T E R An Overview of the Cisco Unified IP Phone The Cisco Unified IP Phones 7962G, 7942G, 7961G, 7961G-GE (gigabit Ethernet version), 7941G, and 7941G-GE (gigabit Ethernet version...
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... and 7941G-GE. Figure 1-2 shows the main components of the Cisco Unified IP Phone 7962G. Figure 1-1 Cisco Unified IP Phone 7962G 2 1 3 16 4 5 6 7 8 9 15 14 13 12 11 10 Figure 1-2 Cisco Unified IP Phone 7942G 2 1 3 16 187005 4 5 6 7 8 9 15 14 13 12 11 10 187004 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 1-2 OL-21011-01 Understanding...
... and 7941G-GE. Figure 1-2 shows the main components of the Cisco Unified IP Phone 7962G. Figure 1-1 Cisco Unified IP Phone 7962G 2 1 3 16 4 5 6 7 8 9 15 14 13 12 11 10 Figure 1-2 Cisco Unified IP Phone 7942G 2 1 3 16 187005 4 5 6 7 8 9 15 14 13 12 11 10 187004 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 1-2 OL-21011-01 Understanding...
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Chapter 1 An Overview of the Cisco Unified IP Phone Figure 1-3 16 Cisco Unified IP Phone 7961G and 7961G-GE 2 1 3 1 Understanding the Cisco Unified IP Phone 7962G and 7942G 186845 4 5 6 7 8 9 15 14 13 12 11 10 Figure 1-4 16 Cisco Unified IP Phone 7941G and 7941G-GE 2 1 3 1 15 14 4 5 6 7 8 9 13 12 11 10 186846 Table 1-1 describes the buttons on the Cisco Unified IP Phone 7962G and 7942G, OL-21011-01 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 1-3
Chapter 1 An Overview of the Cisco Unified IP Phone Figure 1-3 16 Cisco Unified IP Phone 7961G and 7961G-GE 2 1 3 1 Understanding the Cisco Unified IP Phone 7962G and 7942G 186845 4 5 6 7 8 9 15 14 13 12 11 10 Figure 1-4 16 Cisco Unified IP Phone 7941G and 7941G-GE 2 1 3 1 15 14 4 5 6 7 8 9 13 12 11 10 186846 Table 1-1 describes the buttons on the Cisco Unified IP Phone 7962G and 7942G, OL-21011-01 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 1-3
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Understanding the Cisco Unified IP Phone 7962G and 7942G Chapter 1 An Overview of the Cisco Unified IP Phone Table 1-1 Features on the Cisco Unified IP Phone 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941 G-GE 1 Programmable buttons Depending on configuration, programmable buttons provide access to: • Phone lines (line buttons) • Speed-dial numbers (speed-dial buttons, including the BLF...
Understanding the Cisco Unified IP Phone 7962G and 7942G Chapter 1 An Overview of the Cisco Unified IP Phone Table 1-1 Features on the Cisco Unified IP Phone 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941 G-GE 1 Programmable buttons Depending on configuration, programmable buttons provide access to: • Phone lines (line buttons) • Speed-dial numbers (speed-dial buttons, including the BLF...
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... the web. CPPDP is the standard way of devices. Cisco recommends that you configure the TFTP server IP address as the option value. Chapter 1 An Overview of the networking protocols that the Cisco Unified IP Phone 7962G and 7942G support. With this method, you use HTTP ...for the XML services and for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 1-5 Table 1-2 provides an overview of the...
... the web. CPPDP is the standard way of devices. Cisco recommends that you configure the TFTP server IP address as the option value. Chapter 1 An Overview of the networking protocols that the Cisco Unified IP Phone 7962G and 7942G support. With this method, you use HTTP ...for the XML services and for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 1-5 Table 1-2 provides an overview of the...
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... a client-server-based access control and authentication protocol that addresses To communicate using IP, network devices must manually assign these properties to each phone locally.The Cisco Unified IP Phone supports concurrent IPv4 and IPv6 addresses. After authentication is successful, normal traffic can pass through the port to Internet Protocol Version 6 (IPv6) in...
... a client-server-based access control and authentication protocol that addresses To communicate using IP, network devices must manually assign these properties to each phone locally.The Cisco Unified IP Phone supports concurrent IPv4 and IPv6 addresses. After authentication is successful, normal traffic can pass through the port to Internet Protocol Version 6 (IPv6) in...
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...RTP is a standard protocol for transporting Cisco Unified IP Phones use either SIP or Skinny Client Control Protocol (SCCP).Cisco Unified IP Phones do not support the SIP protocol when the phones are normally configured on the Cisco Unified IP Phone (continued) Networking Protocol Link Layer Discovery ... An Overview of an end-to-end call. Some SIP endpoints may allow these parameters to control the attributes of the Cisco Unified IP Phone What Networking Protocols are available during a connection between call control servers and endpoint clients such as jitter, latency, and round...
...RTP is a standard protocol for transporting Cisco Unified IP Phones use either SIP or Skinny Client Control Protocol (SCCP).Cisco Unified IP Phones do not support the SIP protocol when the phones are normally configured on the Cisco Unified IP Phone (continued) Networking Protocol Link Layer Discovery ... An Overview of an end-to-end call. Some SIP endpoints may allow these parameters to control the attributes of the Cisco Unified IP Phone What Networking Protocols are available during a connection between call control servers and endpoint clients such as jitter, latency, and round...