Administration Guide
Page 1
Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) For Cisco Unified IP Phone 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941G-GE Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883 Text Part Number: OL-18913-01
Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) For Cisco Unified IP Phone 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941G-GE Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883 Text Part Number: OL-18913-01
Administration Guide
Page 3
... Recommendations 1-19 Security Restrictions 1-20 Overview of Configuring and Installing Cisco Unified IP Phones 1-20 Configuring Cisco Unified IP Phones in Cisco Unified Communications Manager 1-20 Checklist for Configuring the Cisco Unified IP Phone 7962G and 7942G in Cisco Unified Communications Manager Administrations 1-21 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) iii
... Recommendations 1-19 Security Restrictions 1-20 Overview of Configuring and Installing Cisco Unified IP Phones 1-20 Configuring Cisco Unified IP Phones in Cisco Unified Communications Manager 1-20 Checklist for Configuring the Cisco Unified IP Phone 7962G and 7942G in Cisco Unified Communications Manager Administrations 1-21 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) iii
Administration Guide
Page 4
... 3-2 Understanding the Cisco Unified IP Phone Components 3-2 Network and Access Ports 3-2 Handset 3-3 Speakerphone 3-3 Headset 3-4 Audio Quality Subjective to the User 3-4 Connecting a Headset 3-4 Disabling a Headset 3-5 Enabling a Wireless Headset on the Cisco Unified IP Phones 7962G and 7942G 3-5 Using External Devices 3-5 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) iv OL-21011...
... 3-2 Understanding the Cisco Unified IP Phone Components 3-2 Network and Access Ports 3-2 Handset 3-3 Speakerphone 3-3 Headset 3-4 Audio Quality Subjective to the User 3-4 Connecting a Headset 3-4 Disabling a Headset 3-5 Enabling a Wireless Headset on the Cisco Unified IP Phones 7962G and 7942G 3-5 Using External Devices 3-5 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) iv OL-21011...
Administration Guide
Page 5
... Startup Network Settings 3-14 Configuring Security on the Cisco Unified IP Phone 3-14 Configuring Settings on the Cisco Unified IP Phone 4-1 Configuration Menus on the Cisco Unified IP Phone 4-1 Displaying a Configuration Menu 4-2... Unlocking and Locking Options 4-2 Editing Values 4-3 Overview of Options Configurable from a Phone 4-4 Network Configuration Menu 4-5 Understanding DHCPv6 and Autoconfiguration 4-16 Device Configuration Menu 4-17 Unified CM Configuration Menu 4-18 SIP Configuration Menu for SIP Phones Only 4-19 SIP...
... Startup Network Settings 3-14 Configuring Security on the Cisco Unified IP Phone 3-14 Configuring Settings on the Cisco Unified IP Phone 4-1 Configuration Menus on the Cisco Unified IP Phone 4-1 Displaying a Configuration Menu 4-2... Unlocking and Locking Options 4-2 Editing Values 4-3 Overview of Options Configurable from a Phone 4-4 Network Configuration Menu 4-5 Understanding DHCPv6 and Autoconfiguration 4-16 Device Configuration Menu 4-17 Unified CM Configuration Menu 4-18 SIP Configuration Menu for SIP Phones Only 4-19 SIP...
Administration Guide
Page 6
...Templates, Services, and Users 5-1 Telephony Features Available for the Cisco Unified IP Phone 5-1 Configuring Product Specific Configuration Parameters 5-19 ... Setting Up Services 5-25 Adding Users to Cisco Unified Communications Manager 5-25 Managing the User Options...Web Pages 5-27 6 C H A P T E R Customizing the Cisco Unified IP Phone 6-1 Customizing and Modifying Configuration Files 6-1 Creating Custom Phone...C H A P T E R Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone 7-1 Model Information Screen 7-2 Status Menu 7-2 Status Messages Screen 7-3 Network...
...Templates, Services, and Users 5-1 Telephony Features Available for the Cisco Unified IP Phone 5-1 Configuring Product Specific Configuration Parameters 5-19 ... Setting Up Services 5-25 Adding Users to Cisco Unified Communications Manager 5-25 Managing the User Options...Web Pages 5-27 6 C H A P T E R Customizing the Cisco Unified IP Phone 6-1 Customizing and Modifying Configuration Files 6-1 Creating Custom Phone...C H A P T E R Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone 7-1 Model Information Screen 7-2 Status Menu 7-2 Status Messages Screen 7-3 Network...
Administration Guide
Page 7
...11 Troubleshooting and Maintenance 9-1 Resolving Startup Problems 9-1 Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process 9-2 Symptom: The Cisco Unified IP Phone Does Not Register with Cisco Unified Communications Manager 9-2 Identifying Error Messages 9-3 Checking Network Connectivity... Reset 9-7 Eliminating DNS or Other Connectivity Errors 9-7 Checking Power Connection 9-8 Troubleshooting Cisco Unified IP Phone Security 9-8 General Troubleshooting Tips 9-10 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) vii
...11 Troubleshooting and Maintenance 9-1 Resolving Startup Problems 9-1 Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process 9-2 Symptom: The Cisco Unified IP Phone Does Not Register with Cisco Unified Communications Manager 9-2 Identifying Error Messages 9-3 Checking Network Connectivity... Reset 9-7 Eliminating DNS or Other Connectivity Errors 9-7 Checking Power Connection 9-8 Troubleshooting Cisco Unified IP Phone Security 9-8 General Troubleshooting Tips 9-10 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) vii
Administration Guide
Page 8
... a Voice Messaging System A-3 How Users Configure Personal Directory Entries A-4 Installing and Configuring the Cisco Unified IP Phone Address Book Synchronizer A-4 B A P P E N D I X Feature Support by Protocol for Cisco Unified IP Phone 7962G and 7942G B-1 C A P P E N D I X Supporting International Users C-1 ...P E N D I X Basic Phone Administration Steps E-1 Example User Information for these Procedures E-1 Adding a User to Cisco Unified Communications Manager E-2 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) viii OL-21011-01
... a Voice Messaging System A-3 How Users Configure Personal Directory Entries A-4 Installing and Configuring the Cisco Unified IP Phone Address Book Synchronizer A-4 B A P P E N D I X Feature Support by Protocol for Cisco Unified IP Phone 7962G and 7942G B-1 C A P P E N D I X Supporting International Users C-1 ...P E N D I X Basic Phone Administration Steps E-1 Example User Information for these Procedures E-1 Adding a User to Cisco Unified Communications Manager E-2 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) viii OL-21011-01
Administration Guide
Page 9
INDEX Adding a User From an External LDAP Directory E-2 Adding a User Directly to Cisco Unified Communications Manager E-2 Configuring the Phone E-3 Performing Final End User Configuration Steps E-7 Contents OL-21011-01 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) ix
INDEX Adding a User From an External LDAP Directory E-2 Adding a User Directly to Cisco Unified Communications Manager E-2 Configuring the Phone E-3 Performing Final End User Configuration Steps E-7 Contents OL-21011-01 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) ix
Administration Guide
Page 11
... IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) provides the information you need to installation. See Related Documentation, page 2 for a list of the tasks involve configuring network settings and affect the ...and are not intended for end-users of an IP telephony network, this guide does not provide complete and detailed information for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 1 Because of the close interaction between the Cisco Unified IP Phone and Cisco Unified Communications Manager, many of the tasks in the network.
... IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) provides the information you need to installation. See Related Documentation, page 2 for a list of the tasks involve configuring network settings and affect the ...and are not intended for end-users of an IP telephony network, this guide does not provide complete and detailed information for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 1 Because of the close interaction between the Cisco Unified IP Phone and Cisco Unified Communications Manager, many of the tasks in the network.
Administration Guide
Page 12
... a Provides suggestions for setting up a website for the Cisco Unified IP Phones 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941G-GE using the SCCP or SIP protocol with important information about Cisco Unified IP Phones or Cisco Unified Communications Manager, refer to the following URL: http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home...
... a Provides suggestions for setting up a website for the Cisco Unified IP Phones 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941G-GE using the SCCP or SIP protocol with important information about Cisco Unified IP Phones or Cisco Unified Communications Manager, refer to the following URL: http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home...
Administration Guide
Page 13
...laws governing import, export, transfer and use encryption. Arguments for which also lists all new and revised Cisco technical documentation, at: http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html. By using this product immediately. export regulations may be ...If you are unable to comply with U.S. and local laws, return this product you supply values are responsible for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 3 Cisco Product Security Overview This product contains cryptographic features and is subject to import, export, distribute or use . Further...
...laws governing import, export, transfer and use encryption. Arguments for which also lists all new and revised Cisco technical documentation, at: http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html. By using this product immediately. export regulations may be ...If you are unable to comply with U.S. and local laws, return this product you supply values are responsible for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 3 Cisco Product Security Overview This product contains cryptographic features and is subject to import, export, distribute or use . Further...
Administration Guide
Page 14
... marks around the string or the string will include the quotation marks. The symbol ^ represents the key labeled Control-for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 4 OL-21011-01 In this situation, you might do something that could result in equipment damage or loss of data...press the D key. Notes contain helpful suggestions or references to material not covered in screen font. You are grouped in angle brackets. Cisco Unified IP Phone Administration Guide for example, the key combination ^D in a screen display means hold down the Control key while you supply...
... marks around the string or the string will include the quotation marks. The symbol ^ represents the key labeled Control-for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 4 OL-21011-01 In this situation, you might do something that could result in equipment damage or loss of data...press the D key. Notes contain helpful suggestions or references to material not covered in screen font. You are grouped in angle brackets. Cisco Unified IP Phone Administration Guide for example, the key combination ^D in a screen display means hold down the Control key while you supply...
Administration Guide
Page 15
...Cisco Unified IP Phone Administration Guide for Cisco Unified IP Phones, page 1-11 • Overview of Configuring and Installing Cisco... of the interfering device. A Cisco Unified IP Phone, like a ...Cisco Unified IP Phone 7961G-GE and 7941G-GE deliver the latest technology and advancements in close proximity to a Cisco Unified IP Phone might cause interference. The Cisco...: • Understanding the Cisco Unified IP Phone 7962G and 7942G, page 1-2 ...C H A P T E R An Overview of the Cisco Unified IP Phone The Cisco Unified IP Phones 7962G, 7942G, 7961G, 7961G-GE (gigabit Ethernet version), 7941G...
...Cisco Unified IP Phone Administration Guide for Cisco Unified IP Phones, page 1-11 • Overview of Configuring and Installing Cisco... of the interfering device. A Cisco Unified IP Phone, like a ...Cisco Unified IP Phone 7961G-GE and 7941G-GE deliver the latest technology and advancements in close proximity to a Cisco Unified IP Phone might cause interference. The Cisco...: • Understanding the Cisco Unified IP Phone 7962G and 7942G, page 1-2 ...C H A P T E R An Overview of the Cisco Unified IP Phone The Cisco Unified IP Phones 7962G, 7942G, 7961G, 7961G-GE (gigabit Ethernet version), 7941G...
Administration Guide
Page 16
... IP Phone 7961G and 7961G-GE. Figure 1-1 Cisco Unified IP Phone 7962G 2 1 3 16 4 5 6 7 8 9 15 14 13 12 11 10 Figure 1-2 Cisco Unified IP Phone 7942G 2 1 3 16 187005 4 5 6 7 8 9 15 14 13 12 11 10 187004 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 1-2 OL-21011-01 Figure 1-2 shows the main components...
... IP Phone 7961G and 7961G-GE. Figure 1-1 Cisco Unified IP Phone 7962G 2 1 3 16 4 5 6 7 8 9 15 14 13 12 11 10 Figure 1-2 Cisco Unified IP Phone 7942G 2 1 3 16 187005 4 5 6 7 8 9 15 14 13 12 11 10 187004 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 1-2 OL-21011-01 Figure 1-2 shows the main components...
Administration Guide
Page 17
Chapter 1 An Overview of the Cisco Unified IP Phone Figure 1-3 16 Cisco Unified IP Phone 7961G and 7961G-GE 2 1 3 1 Understanding the Cisco Unified IP Phone 7962G and 7942G 186845 4 5 6 7 8 9 15 14 13 12 11 10 Figure 1-4 16 Cisco Unified IP Phone 7941G and 7941G-GE 2 1 3 1 15 14 4 5 6 7 8 9 13 12 11 10 186846 Table 1-1 describes the buttons on the Cisco Unified IP Phone 7962G and 7942G, OL-21011-01 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 1-3
Chapter 1 An Overview of the Cisco Unified IP Phone Figure 1-3 16 Cisco Unified IP Phone 7961G and 7961G-GE 2 1 3 1 Understanding the Cisco Unified IP Phone 7962G and 7942G 186845 4 5 6 7 8 9 15 14 13 12 11 10 Figure 1-4 16 Cisco Unified IP Phone 7941G and 7941G-GE 2 1 3 1 15 14 4 5 6 7 8 9 13 12 11 10 186846 Table 1-1 describes the buttons on the Cisco Unified IP Phone 7962G and 7942G, OL-21011-01 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 1-3
Administration Guide
Page 18
... phone numbers from your Placed Calls log. 14 Keypad 15 Softkey buttons Allows you to adjust the angle of the Cisco Unified IP Phone Table 1-1 Features on the Cisco Unified IP Phone 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941 G-GE 1 Programmable buttons Depending on your voice message service (varies ... Manager 8.0 (SCCP and SIP) 1-4 OL-21011-01 Toggles the Mute feature on -hook). When Mute is on, the button is lit. 12 Headset button Toggles the headset on or off -hook) and the ringer volume (on or off . Understanding the Cisco Unified IP Phone 7962G and 7942G Chapter 1 An...
... phone numbers from your Placed Calls log. 14 Keypad 15 Softkey buttons Allows you to adjust the angle of the Cisco Unified IP Phone Table 1-1 Features on the Cisco Unified IP Phone 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941 G-GE 1 Programmable buttons Depending on your voice message service (varies ... Manager 8.0 (SCCP and SIP) 1-4 OL-21011-01 Toggles the Mute feature on -hook). When Mute is on, the button is lit. 12 Headset button Toggles the headset on or off -hook) and the ringer volume (on or off . Understanding the Cisco Unified IP Phone 7962G and 7942G Chapter 1 An...
Administration Guide
Page 19
... HTTP for the XML services and for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 1-5 CDP is used by default. The Cisco Unified IP Phone uses CDP to network devices. CPPDP is a device-discovery protocol that you are using BootP to assign IP addresses to the Cisco Unified IP Phone, the BOOTP Server option... IP Phones do not support the use a literal IPv6 address in the URL or a hostname that the Cisco Unified IP Phone 7962G and 7942G support. DHCP is also used to form a peer-to other devices and receive information about other files from peer devices to configure ...
... HTTP for the XML services and for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 1-5 CDP is used by default. The Cisco Unified IP Phone uses CDP to network devices. CPPDP is a device-discovery protocol that you are using BootP to assign IP addresses to the Cisco Unified IP Phone, the BOOTP Server option... IP Phones do not support the use a literal IPv6 address in the URL or a hostname that the Cisco Unified IP Phone 7962G and 7942G support. DHCP is also used to form a peer-to other devices and receive information about other files from peer devices to configure ...
Administration Guide
Page 20
... 1-2 Supported Networking Protocols on the phone, you are Used? The Cisco Unified IP Phone implements the IEEE 802.1X standard by providing support for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 1-6 OL-21011-01 When 802.1X authentication is supported PC port. Cisco Unified IP Phone Administration Guide for the following authentication methods: EAP...
... 1-2 Supported Networking Protocols on the phone, you are Used? The Cisco Unified IP Phone implements the IEEE 802.1X standard by providing support for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 1-6 OL-21011-01 When 802.1X authentication is supported PC port. Cisco Unified IP Phone Administration Guide for the following authentication methods: EAP...
Administration Guide
Page 21
...as IP Phones. Like other and video, over IP. You can configure the Cisco Unified IP Phone to use either SCCP or Session Initiation Protocol (SIP). You can configure the Cisco Unified IP Phone to establish, maintain, and terminate calls between two or more ... Usage Notes LLDP-MED is the Internet Engineering Task Force (IETF) standard for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 1-7 Table 1-2 Supported Networking Protocols on the endpoint itself. Some SIP endpoints may allow these parameters to -end call control servers and endpoint clients such...
...as IP Phones. Like other and video, over IP. You can configure the Cisco Unified IP Phone to use either SCCP or Session Initiation Protocol (SIP). You can configure the Cisco Unified IP Phone to establish, maintain, and terminate calls between two or more ... Usage Notes LLDP-MED is the Internet Engineering Task Force (IETF) standard for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 1-7 Table 1-2 Supported Networking Protocols on the endpoint itself. Some SIP endpoints may allow these parameters to -end call control servers and endpoint clients such...
Administration Guide
Page 22
..., enhanced Quality of Service (QoS), and increased number of the current Internet Protocol, IPv4. Internet Protocol version 6 (IPv6) is a standard protocol for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 1-8 OL-21011-01 IPv6 Support on the phone to the internet. In IPv4, you must manually assign the IP address of IPv6 only...
..., enhanced Quality of Service (QoS), and increased number of the current Internet Protocol, IPv4. Internet Protocol version 6 (IPv6) is a standard protocol for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 1-8 OL-21011-01 IPv6 Support on the phone to the internet. In IPv4, you must manually assign the IP address of IPv6 only...