Compaq Presario CQ3000 Support Question

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Question posted by jajanpruwitan1208 on June 26th, 2024

Windows 10 To Windows 11 Upgrade

1. My desktop PC is COMPAQ PRESARIO Model CQ3321L. It is currently running Windows 10. I am seeking advice what to do in order to be able to upgrade to Windows 11.2. Whenever I click : start > setting >........, the setting display disappear within a few seconds. Please advise what to do.

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Answer #1: Posted by SonuKumar on June 26th, 2024 9:45 AM

SonuKumar

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Upgrading your Compaq Presario CQ3321L desktop PC to Windows 11 involves ensuring your hardware meets the minimum requirements and troubleshooting the issue with the settings app disappearing. Here are the steps to address both issues:

Step 1: Check System Requirements for Windows 11

Before upgrading, make sure your PC meets the minimum system requirements for Windows 11:

Processor: 1 gigahertz (GHz) or faster with at least 2 cores on a compatible 64-bit processor or System on a Chip (SoC).

RAM: 4 GB or more.

Storage: 64 GB or larger storage device.

System firmware: UEFI, Secure Boot capable.

TPM: Trusted Platform Module (TPM) version 2.0.

Graphics card: Compatible with DirectX 12 or later with WDDM 2.0 driver.

Display: >9" with HD Resolution (720p).

Internet connection: Internet connectivity is necessary to perform updates and to download and take advantage of some features.

To check if your PC meets these requirements:

Download and run the PC Health Check tool: This tool will tell you if your PC can run Windows 11.

You can download it from the official Microsoft website here.

Check manually: Go to Settings > System > About to check your processor, RAM, and system type.

Step 2: Fix the Settings App Issue

If the settings app disappears quickly, you can try the following steps:

1. Run Windows Update Troubleshooter

Go to Control Panel > Troubleshooting > View all.

Click on Windows Update and run the troubleshooter.

2. Restart Windows Explorer

Press Ctrl + Shift + Esc to open the Task Manager.

Find and select Windows Explorer under the Processes tab.

Click Restart.

3. Run System File Checker and DISM Tool

Open Command Prompt as an administrator (right-click Start, select "Command Prompt (Admin)").

Type sfc /scannow and press Enter. Wait for it to complete.

After the SFC scan completes, type DISM /Online /Cleanup-Image /RestoreHealth and press Enter.

4. Reset the Settings App

Open PowerShell as an administrator (right-click Start, select "Windows PowerShell (Admin)").

Type Get-AppxPackage *windows.immersivecontrolpanel* | Reset-AppxPackage and press Enter.

5. Create a New User Account

Open Command Prompt as an administrator.

Type net user newusername newpassword /add and press Enter.

Type net localgroup administrators newusername /add and press Enter.

Step 3: Upgrade to Windows 11

If your PC meets the requirements and the settings issue is resolved:

Back Up Your Data: Ensure all your important files are backed up.

Download Windows 11 Installation Assistant:

Go to the official Microsoft Windows 11 download page here.

Download and run the Installation Assistant.

Follow the On-Screen Instructions: The tool will guide you through the upgrade process.

If you encounter any issues or need further assistance, feel free to ask!

Please respond to my effort to provide you with the best possible solution by using the "Acceptable Solution" and/or the "Helpful" buttons when the answer has proven to be helpful.

Regards,
Sonu
Your search handyman for all e-support needs!!

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