Administration Guide
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Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) For Cisco Unified IP Phone 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941G-GE Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883 Text Part Number: OL-18913-01
Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) For Cisco Unified IP Phone 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941G-GE Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883 Text Part Number: OL-18913-01
Administration Guide
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... DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL, EVEN IF CISCO OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. All other company. (1002R) Cisco Unified IP Phone Administration Guide for Class A or Class B digital devices. USERS MUST TAKE FULL ...RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS. The following information is likely to part 15 of Cisco and/or its peripheral devices. However, there ...
... DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL, EVEN IF CISCO OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. All other company. (1002R) Cisco Unified IP Phone Administration Guide for Class A or Class B digital devices. USERS MUST TAKE FULL ...RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS. The following information is likely to part 15 of Cisco and/or its peripheral devices. However, there ...
Administration Guide
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... Practices-Requirements and Recommendations 1-19 Security Restrictions 1-20 Overview of Configuring and Installing Cisco Unified IP Phones 1-20 Configuring Cisco Unified IP Phones in Cisco Unified Communications Manager 1-20 Checklist for Configuring the Cisco Unified IP Phone 7962G and 7942G in Cisco Unified Communications Manager Administrations 1-21 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) iii
... Practices-Requirements and Recommendations 1-19 Security Restrictions 1-20 Overview of Configuring and Installing Cisco Unified IP Phones 1-20 Configuring Cisco Unified IP Phones in Cisco Unified Communications Manager 1-20 Checklist for Configuring the Cisco Unified IP Phone 7962G and 7942G in Cisco Unified Communications Manager Administrations 1-21 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) iii
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Contents Installing Cisco Unified IP Phones 1-23 Checklist for Installing the Cisco Unified IP Phone 7962G and 7942G 1-24 2 C H A P T E R Preparing to Install the Cisco Unified IP Phone on Your Network 2-1 Understanding Interactions with Other Cisco Unified IP Telephony Products 2-1 Understanding How the Cisco Unified IP Phone Interacts with Cisco Unified Communications Manager 2-2 Understanding How the Cisco Unified IP Phone Interacts with the VLAN 2-2 Providing...
Contents Installing Cisco Unified IP Phones 1-23 Checklist for Installing the Cisco Unified IP Phone 7962G and 7942G 1-24 2 C H A P T E R Preparing to Install the Cisco Unified IP Phone on Your Network 2-1 Understanding Interactions with Other Cisco Unified IP Telephony Products 2-1 Understanding How the Cisco Unified IP Phone Interacts with Cisco Unified Communications Manager 2-2 Understanding How the Cisco Unified IP Phone Interacts with the VLAN 2-2 Providing...
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...-01 Installing the Cisco Unified IP Phone 3-5 Attaching a Cisco Unified IP Phone Expansion Module 3-8 Feature Key Capacity Increase for Cisco Unified IP Phones 3-9 Adjusting the Placement of the Cisco Unified IP Phone 3-10 Adjusting Cisco Unified IP Phone Placement on the Desktop 3-10 Securing the Phone with a Cable Lock 3-10 Mounting the Phone to the Wall 3-11 Verifying the Phone Startup Process 3-13...
...-01 Installing the Cisco Unified IP Phone 3-5 Attaching a Cisco Unified IP Phone Expansion Module 3-8 Feature Key Capacity Increase for Cisco Unified IP Phones 3-9 Adjusting the Placement of the Cisco Unified IP Phone 3-10 Adjusting Cisco Unified IP Phone Placement on the Desktop 3-10 Securing the Phone with a Cable Lock 3-10 Mounting the Phone to the Wall 3-11 Verifying the Phone Startup Process 3-13...
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... Format Requirements 6-4 PNG File Requirements for Custom Background Images 6-4 Configuring a Custom Background Image 6-5 Configuring Wideband Codec 6-6 7 C H A P T E R Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone 7-1 Model Information Screen 7-2 Status Menu 7-2 Status Messages Screen 7-3 Network Statistics Screen 7-9 Firmware Versions Screen 7-11 Expansion Module Status Screen 7-12 Call Statistics Screen 7-13...
... Format Requirements 6-4 PNG File Requirements for Custom Background Images 6-4 Configuring a Custom Background Image 6-5 Configuring Wideband Codec 6-6 7 C H A P T E R Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone 7-1 Model Information Screen 7-2 Status Menu 7-2 Status Messages Screen 7-3 Network Statistics Screen 7-9 Firmware Versions Screen 7-11 Expansion Module Status Screen 7-12 Call Statistics Screen 7-13...
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... 8-5 Network Statistics 8-8 Device Logs 8-10 Streaming Statistics 8-11 Troubleshooting and Maintenance 9-1 Resolving Startup Problems 9-1 Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process 9-2 Symptom: The Cisco Unified IP Phone Does Not Register with Cisco Unified Communications Manager 9-2 Identifying Error Messages 9-3 Checking Network Connectivity 9-3 Verifying TFTP Server Settings 9-3 Verifying IP Addressing...
... 8-5 Network Statistics 8-8 Device Logs 8-10 Streaming Statistics 8-11 Troubleshooting and Maintenance 9-1 Resolving Startup Problems 9-1 Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process 9-2 Symptom: The Cisco Unified IP Phone Does Not Register with Cisco Unified Communications Manager 9-2 Identifying Error Messages 9-3 Checking Network Connectivity 9-3 Verifying TFTP Server Settings 9-3 Verifying IP Addressing...
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... a Voice Messaging System A-3 How Users Configure Personal Directory Entries A-4 Installing and Configuring the Cisco Unified IP Phone Address Book Synchronizer A-4 B A P P E N D I X Feature Support by Protocol for Cisco Unified IP Phone 7962G and 7942G B-1 C A P P E N D I X Supporting International Users C-1 Adding Language Overlays to Phone Buttons C-1 Installing the Cisco Unified Communications Manager Locale Installer C-1 Support for International Call Logging C-2 D A P P E N D I X Technical Specifications D-1 Physical...
... a Voice Messaging System A-3 How Users Configure Personal Directory Entries A-4 Installing and Configuring the Cisco Unified IP Phone Address Book Synchronizer A-4 B A P P E N D I X Feature Support by Protocol for Cisco Unified IP Phone 7962G and 7942G B-1 C A P P E N D I X Supporting International Users C-1 Adding Language Overlays to Phone Buttons C-1 Installing the Cisco Unified Communications Manager Locale Installer C-1 Support for International Call Logging C-2 D A P P E N D I X Technical Specifications D-1 Physical...
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INDEX Adding a User From an External LDAP Directory E-2 Adding a User Directly to Cisco Unified Communications Manager E-2 Configuring the Phone E-3 Performing Final End User Configuration Steps E-7 Contents OL-21011-01 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) ix
INDEX Adding a User From an External LDAP Directory E-2 Adding a User Directly to Cisco Unified Communications Manager E-2 Configuring the Phone E-3 Performing Final End User Configuration Steps E-7 Contents OL-21011-01 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) ix
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.... Because of the close interaction between the Cisco Unified IP Phone and Cisco Unified Communications Manager, many of the tasks involve configuring network settings and affect the phone's ability to installation. Preface Overview Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP)...of the tasks required prior to function in this guide to learn the steps required to properly set up the Cisco Unified IP Phone on the network. The tasks described are administration-level tasks and are not intended for procedures that you need to...
.... Because of the close interaction between the Cisco Unified IP Phone and Cisco Unified Communications Manager, many of the tasks involve configuring network settings and affect the phone's ability to installation. Preface Overview Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP)...of the tasks required prior to function in this guide to learn the steps required to properly set up the Cisco Unified IP Phone on the network. The tasks described are administration-level tasks and are not intended for procedures that you need to...
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... IP Phone 7962G and 7942G Phone Guide • Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Phone Guide • Cisco Unified IP Phone Features A-Z • Cisco Unified IP Phone Expansion Module 7914 Phone Guide • Cisco Unified IP Phone Expansion Module 7915 Phone Guide • Cisco Unified IP Phone Expansion Module 7916 Phone Guide • Installing the Wall Mount Kit for the Cisco Unified IP Phone Cisco...
... IP Phone 7962G and 7942G Phone Guide • Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Phone Guide • Cisco Unified IP Phone Features A-Z • Cisco Unified IP Phone Expansion Module 7914 Phone Guide • Cisco Unified IP Phone Expansion Module 7915 Phone Guide • Cisco Unified IP Phone Expansion Module 7916 Phone Guide • Installing the Wall Mount Kit for the Cisco Unified IP Phone Cisco...
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... brackets are grouped in italics. Preface • Regulatory Compliance and Safety Information for Cisco Unified IP Phones • Open Source License Notices for compliance with U.S. Importers, exporters, distributors and users are responsible for the Cisco Unified IP Phones 7900 Series Cisco Unified Communications Manager Administration Related publications are available at the following URL: http://www...
... brackets are grouped in italics. Preface • Regulatory Compliance and Safety Information for Cisco Unified IP Phones • Open Source License Notices for compliance with U.S. Importers, exporters, distributors and users are responsible for the Cisco Unified IP Phones 7900 Series Cisco Unified Communications Manager Administration Related publications are available at the following URL: http://www...
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.... Information you work on any equipment, be aware of characters. Caution Means reader be familiar with standard practices for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 4 OL-21011-01 Cisco Unified IP Phone Administration Guide for preventing accidents. Before you must enter is in brackets and separated by vertical bars. Preface Table 1 Convention...
.... Information you work on any equipment, be aware of characters. Caution Means reader be familiar with standard practices for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 4 OL-21011-01 Cisco Unified IP Phone Administration Guide for preventing accidents. Before you must enter is in brackets and separated by vertical bars. Preface Table 1 Convention...
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... supports features that provide voice communication over an Internet Protocol (IP) network. For more . This chapter includes the following topics: • Understanding the Cisco Unified IP Phone 7962G and 7942G, page 1-2 • What Networking Protocols are Used?, page 1-5 • What Features are full-feature telephones that include file authentication, device authentication, signaling encryption...
... supports features that provide voice communication over an Internet Protocol (IP) network. For more . This chapter includes the following topics: • Understanding the Cisco Unified IP Phone 7962G and 7942G, page 1-2 • What Networking Protocols are Used?, page 1-5 • What Features are full-feature telephones that include file authentication, device authentication, signaling encryption...
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... and 7941G-GE. Figure 1-3 shows the main components of the Cisco Unified IP Phone 7962G. Figure 1-1 Cisco Unified IP Phone 7962G 2 1 3 16 4 5 6 7 8 9 15 14 13 12 11 10 Figure 1-2 Cisco Unified IP Phone 7942G 2 1 3 16 187005 4 5 6 7 8 9 15 14 13 12 11 10 187004 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 1-2 OL-21011-01 Understanding...
... and 7941G-GE. Figure 1-3 shows the main components of the Cisco Unified IP Phone 7962G. Figure 1-1 Cisco Unified IP Phone 7962G 2 1 3 16 4 5 6 7 8 9 15 14 13 12 11 10 Figure 1-2 Cisco Unified IP Phone 7942G 2 1 3 16 187005 4 5 6 7 8 9 15 14 13 12 11 10 187004 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 1-2 OL-21011-01 Understanding...
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Chapter 1 An Overview of the Cisco Unified IP Phone Figure 1-3 16 Cisco Unified IP Phone 7961G and 7961G-GE 2 1 3 1 Understanding the Cisco Unified IP Phone 7962G and 7942G 186845 4 5 6 7 8 9 15 14 13 12 11 10 Figure 1-4 16 Cisco Unified IP Phone 7941G and 7941G-GE 2 1 3 1 15 14 4 5 6 7 8 9 13 12 11 10 186846 Table 1-1 describes the buttons on the Cisco Unified IP Phone 7962G and 7942G, OL-21011-01 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 1-3
Chapter 1 An Overview of the Cisco Unified IP Phone Figure 1-3 16 Cisco Unified IP Phone 7961G and 7961G-GE 2 1 3 1 Understanding the Cisco Unified IP Phone 7962G and 7942G 186845 4 5 6 7 8 9 15 14 13 12 11 10 Figure 1-4 16 Cisco Unified IP Phone 7941G and 7941G-GE 2 1 3 1 15 14 4 5 6 7 8 9 13 12 11 10 186846 Table 1-1 describes the buttons on the Cisco Unified IP Phone 7962G and 7942G, OL-21011-01 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 1-3
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...Personal Address Book (PAB) button) • Phone features (for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 1-4 OL-21011-01 Understanding the Cisco Unified IP Phone 7962G and 7942G Chapter 1 An Overview of the phone base. 4 Messages button Auto-dials your phone screen). When Mute is on, the button ...from your Placed Calls log. 14 Keypad 15 Softkey buttons Allows you to adjust the angle of the Cisco Unified IP Phone Table 1-1 Features on the Cisco Unified IP Phone 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941 G-GE 1 Programmable buttons Depending on configuration, ...
...Personal Address Book (PAB) button) • Phone features (for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 1-4 OL-21011-01 Understanding the Cisco Unified IP Phone 7962G and 7942G Chapter 1 An Overview of the phone base. 4 Messages button Auto-dials your phone screen). When Mute is on, the button ...from your Placed Calls log. 14 Keypad 15 Softkey buttons Allows you to adjust the angle of the Cisco Unified IP Phone Table 1-1 Features on the Cisco Unified IP Phone 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941 G-GE 1 Programmable buttons Depending on configuration, ...
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... existence to -peer hierarchy of devices. CPPDP is a device-discovery protocol that the Cisco Unified IP Phone 7962G and 7942G support. Cisco recommends that maps to Dynamic Host Configuration Protocol and Cisco TFTP in the Cisco Unified Communications Manager System Guide. Cisco Unified IP Phones use of IPv6 addresses in the URL or a hostname that you must manually...
... existence to -peer hierarchy of devices. CPPDP is a device-discovery protocol that the Cisco Unified IP Phone 7962G and 7942G support. Cisco recommends that maps to Dynamic Host Configuration Protocol and Cisco TFTP in the Cisco Unified Communications Manager System Guide. Cisco Unified IP Phones use of IPv6 addresses in the URL or a hostname that you must manually...
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..., subnets, and gateways identifications are automatically assigned if you should disable the PC port and voice VLAN. Cisco Unified IP Phone Administration Guide for the following authentication methods: EAP-FAST, EAP-TLS, and EAP-MD5. Internet Protocol (IP... Transfer Protocol with Dynamic Host Configuration Protocol (DHCP). Chapter 1 An Overview of the Cisco Unified IP Phone Table 1-2 Supported Networking Protocols on the Cisco Unified IP Phone (continued) Networking Protocol Purpose Usage Notes Hypertext Transfer Protocol Secure (HTTPS) Hypertext Transfer Protocol...
..., subnets, and gateways identifications are automatically assigned if you should disable the PC port and voice VLAN. Cisco Unified IP Phone Administration Guide for the following authentication methods: EAP-FAST, EAP-TLS, and EAP-MD5. Internet Protocol (IP... Transfer Protocol with Dynamic Host Configuration Protocol (DHCP). Chapter 1 An Overview of the Cisco Unified IP Phone Table 1-2 Supported Networking Protocols on the Cisco Unified IP Phone (continued) Networking Protocol Purpose Usage Notes Hypertext Transfer Protocol Secure (HTTPS) Hypertext Transfer Protocol...
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...determines which parameters are established by all endpoints in IPv6 address mode. Signaling allows call control. You can configure the Cisco Unified IP Phone to address the functions of signaling and session management within a packet telephony network. Some SIP endpoints may allow these parameters...used to be configured on the SW port to communicate information such as jitter, latency, and round trip delay) on the Cisco Unified IP Phone (continued) Networking Protocol Link Layer Discovery Protocol-Media Endpoint Devices (LLDP-MED) Real-Time Transport Protocol (RTP) Real-Time ...
...determines which parameters are established by all endpoints in IPv6 address mode. Signaling allows call control. You can configure the Cisco Unified IP Phone to address the functions of signaling and session management within a packet telephony network. Some SIP endpoints may allow these parameters...used to be configured on the SW port to communicate information such as jitter, latency, and round trip delay) on the Cisco Unified IP Phone (continued) Networking Protocol Link Layer Discovery Protocol-Media Endpoint Devices (LLDP-MED) Real-Time Transport Protocol (RTP) Real-Time ...