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... and TFTP Services Are Not Running 9-4 Creating a New Configuration File 9-5 Registering the Phone with Cisco Unified Communications Manager 9-5 Symptom: Cisco Unified IP Phone Unable to Obtain IP Address 9-6 Cisco Unified IP Phone Resets Unexpectedly 9-6 Verifying the Physical Connection 9-6 Identifying Intermittent Network Outages 9-6 Verifying DHCP Settings 9-7 Checking Static IP Address Settings 9-7 Verifying the Voice VLAN...
... and TFTP Services Are Not Running 9-4 Creating a New Configuration File 9-5 Registering the Phone with Cisco Unified Communications Manager 9-5 Symptom: Cisco Unified IP Phone Unable to Obtain IP Address 9-6 Cisco Unified IP Phone Resets Unexpectedly 9-6 Verifying the Physical Connection 9-6 Identifying Intermittent Network Outages 9-6 Verifying DHCP Settings 9-7 Checking Static IP Address Settings 9-7 Verifying the Voice VLAN...
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Contents General Troubleshooting Tips for the Cisco Unified IP Phone Expansion Module 9-12 Resetting or Restoring the Cisco Unified IP Phone 9-13 Performing a Basic Reset 9-13 Performing a Factory Reset 9-13 Using the Quality Report Tool 9-14 Monitoring the Voice...Users Access a Voice Messaging System A-3 How Users Configure Personal Directory Entries A-4 Installing and Configuring the Cisco Unified IP Phone Address Book Synchronizer A-4 B A P P E N D I X Feature Support by Protocol for Cisco Unified IP Phone 7962G and 7942G B-1 C A P P E N D I X Supporting International Users C-1 Adding ...
Contents General Troubleshooting Tips for the Cisco Unified IP Phone Expansion Module 9-12 Resetting or Restoring the Cisco Unified IP Phone 9-13 Performing a Basic Reset 9-13 Performing a Factory Reset 9-13 Using the Quality Report Tool 9-14 Monitoring the Voice...Users Access a Voice Messaging System A-3 How Users Configure Personal Directory Entries A-4 Installing and Configuring the Cisco Unified IP Phone Address Book Synchronizer A-4 B A P P E N D I X Feature Support by Protocol for Cisco Unified IP Phone 7962G and 7942G B-1 C A P P E N D I X Supporting International Users C-1 Adding ...
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..., page 8-3 Deleting the CTL file from the phone See Resetting or Restoring the Cisco Unified IP Phone, page 9-13 Resetting or restoring the phone See Resetting or Restoring the Cisco Unified IP Phone, page 9-13 Cisco Extension Mobility HTTPS support See What Networking Protocols are Used?, ...page 1-5 • See Adding Phones to the Cisco Unified Communications Manager Database, page ...
..., page 8-3 Deleting the CTL file from the phone See Resetting or Restoring the Cisco Unified IP Phone, page 9-13 Resetting or restoring the phone See Resetting or Restoring the Cisco Unified IP Phone, page 9-13 Cisco Extension Mobility HTTPS support See What Networking Protocols are Used?, ...page 1-5 • See Adding Phones to the Cisco Unified Communications Manager Database, page ...
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... the Cisco Unified IP Phone 7962G and 7942G support. For more information. Occurs between the phone and a Cisco Unified Communications Manager should occur; Each Cisco Unified IP Phone requires a unique certificate for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 1-13 Cisco Unified ... Configuration Menu, page 4-30. For information about current security settings on the Cisco Unified IP Phone, page 3-14 for security and then reset the dependent devices in Cisco Unified Communications Manager Security Guide. and, if necessary, creates a secure signaling path...
... the Cisco Unified IP Phone 7962G and 7942G support. For more information. Occurs between the phone and a Cisco Unified Communications Manager should occur; Each Cisco Unified IP Phone requires a unique certificate for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 1-13 Cisco Unified ... Configuration Menu, page 4-30. For information about current security settings on the Cisco Unified IP Phone, page 3-14 for security and then reset the dependent devices in Cisco Unified Communications Manager Security Guide. and, if necessary, creates a secure signaling path...
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... for more information. The authentication icon continues to barge is configured for IP telephony service. Overview of Configuring and Installing Cisco Unified IP Phones When deploying a new IP telephony system, system administrators and network administrators must complete several initial configuration tasks...indicates that is configured for more information. • Enter MD5 Shared Secret-If you disable 802.1X authentication or perform a factory reset on which the user initiated the barge. If the initiator phone is used to appear on the authenticated devices in this case,...
... for more information. The authentication icon continues to barge is configured for IP telephony service. Overview of Configuring and Installing Cisco Unified IP Phones When deploying a new IP telephony system, system administrators and network administrators must complete several initial configuration tasks...indicates that is configured for more information. • Enter MD5 Shared Secret-If you disable 802.1X authentication or perform a factory reset on which the user initiated the barge. If the initiator phone is used to appear on the authenticated devices in this case,...
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...power patch panel WS-PWR-PANEL Guidelines • The Cisco Unified IP Phones 7962G, 7942G, 7961G, and 7941G use the CP-PWR-CUBE-3 power supply. • The Cisco Unified IP Phone 7961G-GE and 7941G-GE use the CP-PWR-CUBE-3 external power supply only. Refer to ...Power Outage Your accessibility to reset or reconfigure equipment before using the Service or Emergency Calling Service dialing. External power-Provided through the Cisco Unified IP Phone Power Injector. Cisco Unified IP Phone Administration Guide for Powering the Cisco Unified IP Phone 7962G and 7942G Power Type External...
...power patch panel WS-PWR-PANEL Guidelines • The Cisco Unified IP Phones 7962G, 7942G, 7961G, and 7941G use the CP-PWR-CUBE-3 power supply. • The Cisco Unified IP Phone 7961G-GE and 7941G-GE use the CP-PWR-CUBE-3 external power supply only. Refer to ...Power Outage Your accessibility to reset or reconfigure equipment before using the Service or Emergency Calling Service dialing. External power-Provided through the Cisco Unified IP Phone Power Injector. Cisco Unified IP Phone Administration Guide for Powering the Cisco Unified IP Phone 7962G and 7942G Power Type External...
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...the transport protocol in the phone configuration file be set to TLS, which image load the phone should be reset, a change in Cisco Unified Communications Manager that support bidirectional power negotiation • Other requirements and restrictions regarding power Table 2-2 Related Documentation ... Files Obtaining Additional Information about Power For related information about the following topics: • Cisco switches that work with the Cisco Unified IP Phone 7962G and 7942G • The Cisco IOS releases that requires the phone to be running. Note If the device security mode...
...the transport protocol in the phone configuration file be set to TLS, which image load the phone should be reset, a change in Cisco Unified Communications Manager that support bidirectional power negotiation • Other requirements and restrictions regarding power Table 2-2 Related Documentation ... Files Obtaining Additional Information about Power For related information about the following topics: • Cisco switches that work with the Cisco Unified IP Phone 7962G and 7942G • The Cisco IOS releases that requires the phone to be running. Note If the device security mode...
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... from the MAC Address and Description fields in the Phone Configuration window of a configuration file, you must configure it resets and registers with Cisco Unified Communications Manager. A phone requests a configuration file whenever it for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 2-6 OL-21011-01 If the phone has registered before, the phone will...
... from the MAC Address and Description fields in the Phone Configuration window of a configuration file, you must configure it resets and registers with Cisco Unified Communications Manager. A phone requests a configuration file whenever it for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 2-6 OL-21011-01 If the phone has registered before, the phone will...
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... To enter a colon (for modification, a locked padlock icon appears on the configuration menus. The phone will interpret this sequence as **#**, which will reset the phone. Note If a Settings Menu password has been provisioned, SIP phones present an "Enter password" prompt after you press **# again. For... these menus. Press the key one or more times to lock options. Chapter 4 Configuring Settings on the Cisco Unified IP Phone Configuration Menus on the Cisco Unified IP Phone When options are unlocked and accessible for "c." After you pause, the cursor automatically advances to...
... To enter a colon (for modification, a locked padlock icon appears on the configuration menus. The phone will interpret this sequence as **#**, which will reset the phone. Note If a Settings Menu password has been provisioned, SIP phones present an "Enter password" prompt after you press **# again. For... these menus. Press the key one or more times to lock options. Chapter 4 Configuring Settings on the Cisco Unified IP Phone Configuration Menus on the Cisco Unified IP Phone When options are unlocked and accessible for "c." After you pause, the cursor automatically advances to...
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... • Disabled-default Log Server Indicates the IP address and port of devices are requesting the files that are reset simultaneously Peer Firmware Sharing may also aid in firmware upgrades in branch/remote office deployment scenarios over bandwidth-limited WAN links... Phone Configuration. LLDP: PC Port Enables and disables Link Layer Discovery Protocol (LLDP) on TFTP transfers to centralized TFTP servers From Cisco Unified Communications Manager Administration, choose Device > Phone > Phone Configuration. • Eliminates the need to manually control firmware upgrades •...
... • Disabled-default Log Server Indicates the IP address and port of devices are requesting the files that are reset simultaneously Peer Firmware Sharing may also aid in firmware upgrades in branch/remote office deployment scenarios over bandwidth-limited WAN links... Phone Configuration. LLDP: PC Port Enables and disables Link Layer Discovery Protocol (LLDP) on TFTP transfers to centralized TFTP servers From Cisco Unified Communications Manager Administration, choose Device > Phone > Phone Configuration. • Eliminates the need to manually control firmware upgrades •...
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... or For more information, see Disabling and Enabling disabled (No) for the phone, the CTL file installs automatically when the phone reboots or resets.) For more information, see Security Configuration Menu, page 4-30. The Trust List menu indicates if the CTL file or the ITL file is...installed on the phone (Yes) or is not installed on the phone, this field displays No. (If security is installed on the Cisco Unified IP Phone Security Configuration Menu The Security Configuration that you access from the Settings menu provides information about this menu. Security Configuration Menu...
... or For more information, see Disabling and Enabling disabled (No) for the phone, the CTL file installs automatically when the phone reboots or resets.) For more information, see Security Configuration Menu, page 4-30. The Trust List menu indicates if the CTL file or the ITL file is...installed on the phone (Yes) or is not installed on the phone, this field displays No. (If security is installed on the Cisco Unified IP Phone Security Configuration Menu The Security Configuration that you access from the Settings menu provides information about this menu. Security Configuration Menu...
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...in your phone). If an ITL file is installed in Cisco Unified Communications Manager Security Guide. 4-40 Cisco Unified IP Phone Administration Guide for the phone, the ITL file installs automatically when the phone reboots or resets. If you press the Unlock softkey, it changes to... Using the Certificate Authority Proxy Function in the phone. Security Configuration Menu Chapter 4 Configuring Settings on the Cisco Unified IP Phone Unlocking the CTL and ITL ...
...in your phone). If an ITL file is installed in Cisco Unified Communications Manager Security Guide. 4-40 Cisco Unified IP Phone Administration Guide for the phone, the ITL file installs automatically when the phone reboots or resets. If you press the Unlock softkey, it changes to... Using the Certificate Authority Proxy Function in the phone. Security Configuration Menu Chapter 4 Configuring Settings on the Cisco Unified IP Phone Unlocking the CTL and ITL ...
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...phone and on the Cisco Unified IP Phone Security Configuration Menu 802.1X Authentication and Status The 802.1X Authentication and 802.1X Authentication Status menus allow you disable 802.1X authentication or perform a factory reset of numbers or letters....MD5 > Shared Secret. 2. See Troubleshooting Cisco Unified IP Phone Security, page 9-8 for assistance in which the 3. Choose Settings > Security Configuration > 802.1X Authentication > Device Authentication. 2. Chapter 4 Configuring Settings on the authentication server. These options are described in this format: CP--SEP-
...phone and on the Cisco Unified IP Phone Security Configuration Menu 802.1X Authentication and Status The 802.1X Authentication and 802.1X Authentication Status menus allow you disable 802.1X authentication or perform a factory reset of numbers or letters....MD5 > Shared Secret. 2. See Troubleshooting Cisco Unified IP Phone Security, page 9-8 for assistance in which the 3. Choose Settings > Security Configuration > 802.1X Authentication > Device Authentication. 2. Chapter 4 Configuring Settings on the authentication server. These options are described in this format: CP--SEP-
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... is derived from the certificate. • Certificate-If the phone uses only a certificate for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 4-45 If the feature is disabled on the Cisco Unified Communications Manager, this menu, press the Exit softkey. After the phone starts up and ...the VPN Login screen appears, enter your credentials based on the Cisco Unified Communications Manager. Set the VPN option to Enabled or Disabled. Display only-Configured on the Cisco Unified IP Phone Security Configuration Menu You can access the VPN Configuration settings by...
... is derived from the certificate. • Certificate-If the phone uses only a certificate for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 4-45 If the feature is disabled on the Cisco Unified Communications Manager, this menu, press the Exit softkey. After the phone starts up and ...the VPN Login screen appears, enter your credentials based on the Cisco Unified Communications Manager. Set the VPN option to Enabled or Disabled. Display only-Configured on the Cisco Unified IP Phone Security Configuration Menu You can access the VPN Configuration settings by...
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...not apply to the Cisco Unified CM Administration application...reduce the ringer volume in the Cisco Unified CM Administration application, choose ... Cisco Unified Communications Manager System Guide, Conference Bridges. • Cisco Unified...Cisco Unified IP Phone Chapter 5 Configuring Features, Templates, Services, and Users Table 5-1 Telephony Features for the Cisco...the minimum volume level for Cisco Unified Communications Manager 8.0 (SCCP... can add or • Cisco Unified Communications Manager remove conference ...Cisco Unified IP Phone Administration Guide for the ringer. After a system...
...not apply to the Cisco Unified CM Administration application...reduce the ringer volume in the Cisco Unified CM Administration application, choose ... Cisco Unified Communications Manager System Guide, Conference Bridges. • Cisco Unified...Cisco Unified IP Phone Chapter 5 Configuring Features, Templates, Services, and Users Table 5-1 Telephony Features for the Cisco...the minimum volume level for Cisco Unified Communications Manager 8.0 (SCCP... can add or • Cisco Unified Communications Manager remove conference ...Cisco Unified IP Phone Administration Guide for the ringer. After a system...
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...applicable server. • The phone load file being downloaded has not been altered or renamed. • The phone load type is compatible; Cisco Unified IP Phone Administration Guide for details. The phone has been configured to install a version of not compatible with the phone's software on this...was downloaded is Occurs if you were attempting to release The phone remains idle until it is power cycled or you its IP address. reset the DHCP address. The Load Server setting is not valid. for upgrades on the phones. Check the DHCP server configuration. The Load ...
...applicable server. • The phone load file being downloaded has not been altered or renamed. • The phone load type is compatible; Cisco Unified IP Phone Administration Guide for details. The phone has been configured to install a version of not compatible with the phone's software on this...was downloaded is Occurs if you were attempting to release The phone remains idle until it is power cycled or you its IP address. reset the DHCP address. The Load Server setting is not valid. for upgrades on the phones. Check the DHCP server configuration. The Load ...
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...security token and the TFTP server are valid. • Manually delete the CTL and ITL files if all the above solutions fail, and reset the phone. Possible solutions: • Check the network connectivity. • Check if the TFTP server is active and functioning normally. ... ITL file is informational only. Status Menu Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Table 7-2 Status Messages on the Cisco Unified IP Phone (continued) Message Trust List update failed Trust List updated No Trust List installed Version error...
...security token and the TFTP server are valid. • Manually delete the CTL and ITL files if all the above solutions fail, and reset the phone. Possible solutions: • Check the network connectivity. • Check if the TFTP server is active and functioning normally. ... ITL file is informational only. Status Menu Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Table 7-2 Status Messages on the Cisco Unified IP Phone (continued) Message Trust List update failed Trust List updated No Trust List installed Version error...
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...Statistics screen, press the Exit softkey. Select Status > Network Statistics. Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Network Statistics Screen The Network Statistics screen displays information about the phone and network performance. Table 7-3 ..., 100-Mbps connection) Link state and connection of the Network port OL-21011-01 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 7-9 To reset the Rx Frames, Tx Frames, and Rx Broadcasts statistics to 0, press the Clear softkey...
...Statistics screen, press the Exit softkey. Select Status > Network Statistics. Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Network Statistics Screen The Network Statistics screen displays information about the phone and network performance. Table 7-3 ..., 100-Mbps connection) Link state and connection of the Network port OL-21011-01 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 7-9 To reset the Rx Frames, Tx Frames, and Rx Broadcasts statistics to 0, press the Clear softkey...
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...action either locks or unlocks the options, depending on the phone keypad. The phone will interpret this sequence as **#**, which will inadvertently reset the phone because of the **#** sequence. While offhook, press the Help button twice to invoke the Call Statistics screen, or press ... lock options. Status Menu Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Procedure Step 1 Verify that the Tone softkey is registered with no pause, you will reset the phone. Press **3 on the phone keypad to enable the Tone softkey. (Pressing...
...action either locks or unlocks the options, depending on the phone keypad. The phone will interpret this sequence as **#**, which will inadvertently reset the phone because of the **#** sequence. While offhook, press the Help button twice to invoke the Call Statistics screen, or press ... lock options. Status Menu Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Procedure Step 1 Verify that the Tone softkey is registered with no pause, you will reset the phone. Press **3 on the phone keypad to enable the Tone softkey. (Pressing...
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...Process, page 3-13. This chapter includes these topics: • Resolving Startup Problems, page 9-1 • Cisco Unified IP Phone Resets Unexpectedly, page 9-6 • Troubleshooting Cisco Unified IP Phone Security, page 9-8 • General Troubleshooting Tips, page 9-10 • General Troubleshooting Tips ...for the Cisco Unified IP Phone Expansion Module, page 9-12 • Resetting or Restoring the Cisco Unified IP Phone, page 9-13 • Using the Quality Report Tool, page 9-14 •...
...Process, page 3-13. This chapter includes these topics: • Resolving Startup Problems, page 9-1 • Cisco Unified IP Phone Resets Unexpectedly, page 9-6 • Troubleshooting Cisco Unified IP Phone Security, page 9-8 • General Troubleshooting Tips, page 9-10 • General Troubleshooting Tips ...for the Cisco Unified IP Phone Expansion Module, page 9-12 • Resetting or Restoring the Cisco Unified IP Phone, page 9-13 • Using the Quality Report Tool, page 9-14 •...