Administration Guide
Page 6
...5-26 Specifying Options that Appear on the User Options Web Pages 5-27 6 C H A P T E R Customizing the Cisco Unified IP Phone 6-1 Customizing and Modifying Configuration Files 6-1 Creating Custom Phone Rings 6-2 Ringlist.xml File Format Requirements 6-2 PCM File ...Images 6-4 Configuring a Custom Background Image 6-5 Configuring Wideband Codec 6-6 7 C H A P T E R Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone 7-1 Model Information Screen 7-2 Status Menu 7-2 Status Messages Screen 7-3 Network Statistics Screen 7-9 Firmware Versions Screen 7-11 Expansion Module ...
...5-26 Specifying Options that Appear on the User Options Web Pages 5-27 6 C H A P T E R Customizing the Cisco Unified IP Phone 6-1 Customizing and Modifying Configuration Files 6-1 Creating Custom Phone Rings 6-2 Ringlist.xml File Format Requirements 6-2 PCM File ...Images 6-4 Configuring a Custom Background Image 6-5 Configuring Wideband Codec 6-6 7 C H A P T E R Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone 7-1 Model Information Screen 7-2 Status Menu 7-2 Status Messages Screen 7-3 Network Statistics Screen 7-9 Firmware Versions Screen 7-11 Expansion Module ...
Administration Guide
Page 12
...Cisco Unified IP Phone 7962G and 7942G Provides information about Cisco Unified IP Phones or Cisco Unified Communications Manager, refer to the following URL: http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html • Cisco Unified IP Phone 7962G and 7942G Phone Guide • Cisco... the Cisco Unified IP Phone Remotely Describes the information that you can obtain from the Cisco Unified IP Phone. Chapter 7, Viewing Model Information, Status, and Explains how to view model information, status messages, network Statistics on the Cisco Unified ...
...Cisco Unified IP Phone 7962G and 7942G Provides information about Cisco Unified IP Phones or Cisco Unified Communications Manager, refer to the following URL: http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html • Cisco Unified IP Phone 7962G and 7942G Phone Guide • Cisco... the Cisco Unified IP Phone Remotely Describes the information that you can obtain from the Cisco Unified IP Phone. Chapter 7, Viewing Model Information, Status, and Explains how to view model information, status messages, network Statistics on the Cisco Unified ...
Administration Guide
Page 24
... can assist you can modify additional settings for the Cisco Unified IP Phone from their IP phones. See Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone 7962G and 7942G? You can access Cisco Unified Communications Manager documentation at this location: http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html...
... can assist you can modify additional settings for the Cisco Unified IP Phone from their IP phones. See Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone 7962G and 7942G? You can access Cisco Unified Communications Manager documentation at this location: http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html...
Administration Guide
Page 35
... as phone button templates or softkey templates. 2. OL-21011-01 Cisco Unified IP Phone Administration Guide for the Cisco Unified IP Phone 7962G and 7942G in the list. Gather the following information about the phone: Refer to Cisco Unified Communications Manager System • Phone Model Guide, Cisco Unified IP Phones. • MAC address See Telephony Features...
... as phone button templates or softkey templates. 2. OL-21011-01 Cisco Unified IP Phone Administration Guide for the Cisco Unified IP Phone 7962G and 7942G in the list. Gather the following information about the phone: Refer to Cisco Unified Communications Manager System • Phone Model Guide, Cisco Unified IP Phones. • MAC address See Telephony Features...
Administration Guide
Page 44
... traffic from the VLAN data traffic. Note If the Cisco Unified IP Phone model that a media session continues if signaling is lost between phones, integrating traditional PBX functionality with Cisco Unified Communications Manager Cisco Unified Communications Manager is connected to the access port, ...Type drop-down calls between the primary Communications Manager and a phone For information about configuring Cisco Unified Communications Manager to work with the VLAN The Cisco Unified IP Phone 7962G and 7942G have an internal Ethernet switch, enabling forwarding of Voice-over-IP traffic. ...
... traffic from the VLAN data traffic. Note If the Cisco Unified IP Phone model that a media session continues if signaling is lost between phones, integrating traditional PBX functionality with Cisco Unified Communications Manager Cisco Unified Communications Manager is connected to the access port, ...Type drop-down calls between the primary Communications Manager and a phone For information about configuring Cisco Unified Communications Manager to work with the VLAN The Cisco Unified IP Phone 7962G and 7942G have an internal Ethernet switch, enabling forwarding of Voice-over-IP traffic. ...
Administration Guide
Page 54
...Phone in your network, configure the network parameters for SCCP by using the Bulk Administration Tool (BAT), choose the appropriate phone model and choose SIP from SCCP to SIP A new, unused phone is using one protocol for detailed information about using BAT. Refer to...Environment, page 2-13 Converting a New Phone from BAT. • To provision the phone manually, make the appropriate changes for detailed information about Cisco Unified Communications Manager configuration. To convert this phone to SIP, perform these topics: • Converting a New Phone from SCCP to SIP, page ...
...Phone in your network, configure the network parameters for SCCP by using the Bulk Administration Tool (BAT), choose the appropriate phone model and choose SIP from SCCP to SIP A new, unused phone is using one protocol for detailed information about using BAT. Refer to...Environment, page 2-13 Converting a New Phone from BAT. • To provision the phone manually, make the appropriate changes for detailed information about Cisco Unified Communications Manager configuration. To convert this phone to SIP, perform these topics: • Converting a New Phone from SCCP to SIP, page ...
Administration Guide
Page 55
... and click the Device Information hyperlink. You can determine a phone's MAC address in these ways: • From the phone, press the Settings button and select Model Information and look at the MAC Address field. • Look at the MAC label on Your Network Determining the MAC Address for... a Cisco Unified IP Phone Deploying a Phone in an SCCP and SIP Environment To deploy Cisco Unified IP Phones in an environment that includes SCCP and SIP and in this manual require you to SIP...
... and click the Device Information hyperlink. You can determine a phone's MAC address in these ways: • From the phone, press the Settings button and select Model Information and look at the MAC Address field. • Look at the MAC label on Your Network Determining the MAC Address for... a Cisco Unified IP Phone Deploying a Phone in an SCCP and SIP Environment To deploy Cisco Unified IP Phones in an environment that includes SCCP and SIP and in this manual require you to SIP...
Administration Guide
Page 71
... process at any time by choosing Settings > Model Information and ensuring that an LSC is installed on how the CAPF was configured. Refer to error messages generated on the CAPF server and take a long time to complete. Related Topic • Understanding Security Features for Cisco Unified IP Phones, page 1-11 OL-21011...
... process at any time by choosing Settings > Model Information and ensuring that an LSC is installed on how the CAPF was configured. Refer to error messages generated on the CAPF server and take a long time to complete. Related Topic • Understanding Security Features for Cisco Unified IP Phones, page 1-11 OL-21011...
Administration Guide
Page 115
... the user network domain, Display only-Cannot configure. Press the Save softkey. OL-21011-01 Cisco Unified IP Phone Administration Guide for assistance in this format: CP--SEP- You can access the 802.1X Authentication settings by pressing the Settings button and choosing ...> 802.1X Authentication > Device Authentication. 2. The password must be between 6 and 32 characters, consisting of any combination of the phone's model number and unique MAC address displayed in recovering from a deleted shared secret. Enter the shared secret. 3. always set as Network. Note If ...
... the user network domain, Display only-Cannot configure. Press the Save softkey. OL-21011-01 Cisco Unified IP Phone Administration Guide for assistance in this format: CP--SEP- You can access the 802.1X Authentication settings by pressing the Settings button and choosing ...> 802.1X Authentication > Device Authentication. 2. The password must be between 6 and 32 characters, consisting of any combination of the phone's model number and unique MAC address displayed in recovering from a deleted shared secret. Enter the shared secret. 3. always set as Network. Note If ...
Administration Guide
Page 142
... Configuring Speed-Dial Buttons section. You can have one or more information. Note The Cisco Unified IP Phone 7962G and 7942G support all the softkeys that are configurable in the Cisco Unified Communications Manager Administration Phone Configuration page. Click Save to implement the change. Standard ...softkey templates: standard and nonstandard. Refer to assign, and select Service URL from the Features drop-down list box. Select the phone model. Click Save to store the change and then click Apply Config to create a new phone button template using the service URL. ...
... Configuring Speed-Dial Buttons section. You can have one or more information. Note The Cisco Unified IP Phone 7962G and 7942G support all the softkeys that are configurable in the Cisco Unified Communications Manager Administration Phone Configuration page. Click Save to implement the change. Standard ...softkey templates: standard and nonstandard. Refer to assign, and select Service URL from the Features drop-down list box. Select the phone model. Click Save to store the change and then click Apply Config to create a new phone button template using the service URL. ...
Administration Guide
Page 152
... or handset is True, which means that all Cisco Unified IP Phone models that more information, see the Cisco Unified Communications Manager System Guide, Cisco Unified IP Phones chapter, Codec Usage section. • Advertise G.722 Codec-From Cisco Unified Communications Manager Administration, choose Device > Phone.... of Constant and Bin Files at Startup TFTP service parameter (located in this product-specific parameter is supported for the Cisco Unified IP Phone 7962G and 7942G) and if the far endpoint supports G.722, the call . Other users may prefer the additional sensitivity...
... or handset is True, which means that all Cisco Unified IP Phone models that more information, see the Cisco Unified Communications Manager System Guide, Cisco Unified IP Phones chapter, Codec Usage section. • Advertise G.722 Codec-From Cisco Unified Communications Manager Administration, choose Device > Phone.... of Constant and Bin Files at Startup TFTP service parameter (located in this product-specific parameter is supported for the Cisco Unified IP Phone 7962G and 7942G) and if the far endpoint supports G.722, the call . Other users may prefer the additional sensitivity...
Administration Guide
Page 153
...the current call. 7 C H A P T E R Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone This chapter describes how to use the information on the Cisco Unified IP Phone 7962G and 7942G to assist with troubleshooting. For more information about the phone...8226; Call Statistics screen-Displays counters and statistics for the phone: • Model Information screen-Displays hardware and software information about troubleshooting the Cisco Unified IP Phone 7962G and 7942G, see Model Information Screen, page 7-2. • Status menu-Provides access to screens that ...
...the current call. 7 C H A P T E R Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone This chapter describes how to use the information on the Cisco Unified IP Phone 7962G and 7942G to assist with troubleshooting. For more information about the phone...8226; Call Statistics screen-Displays counters and statistics for the phone: • Model Information screen-Displays hardware and software information about troubleshooting the Cisco Unified IP Phone 7962G and 7942G, see Model Information Screen, page 7-2. • Status menu-Provides access to screens that ...
Administration Guide
Page 154
... for the security features) is installed on the phone or is not installed on the Cisco Unified IP Phone Model Information Screen The Model Information screen includes the options described in Cisco Unified Communications Manager Security Guide. For more information about the Cisco Unified IP Phone Expansion Module, if connected to manage the MIC for...
... for the security features) is installed on the phone or is not installed on the Cisco Unified IP Phone Model Information Screen The Model Information screen includes the options described in Cisco Unified Communications Manager Security Guide. For more information about the Cisco Unified IP Phone Expansion Module, if connected to manage the MIC for...
Administration Guide
Page 155
... Cisco Unified... Adding Phones with Cisco Unified Communications Manager.... to the Cisco Unified Communications Manager...Cisco Unified Communications Manager database. Table 7-2 Status Messages on the Cisco... Unified IP Phone Message BootP server used CFG file not found on assigning a TFTP server. To exit the Status Messages screen, press the Exit softkey. You must manually add the phone to address errors. This message is not registered with Cisco... Unified Communications Manager Administration, page 2-11 for Cisco...Cisco Unified Communications Manager if you can access...
... Cisco Unified... Adding Phones with Cisco Unified Communications Manager.... to the Cisco Unified Communications Manager...Cisco Unified Communications Manager database. Table 7-2 Status Messages on the Cisco... Unified IP Phone Message BootP server used CFG file not found on assigning a TFTP server. To exit the Status Messages screen, press the Exit softkey. You must manually add the phone to address errors. This message is not registered with Cisco... Unified Communications Manager Administration, page 2-11 for Cisco...Cisco Unified Communications Manager if you can access...
Administration Guide
Page 156
...information, see 802.1X Authentication and Status, page 4-43. Status Menu Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Table 7-2 Status Messages on the Cisco Unified IP Phone (continued) Message CTL and ITL installed CTL installed DHCP timeout Dialplan Parsing...connections. • DHCP server is disabled on assigning a static IP address. For more information about the CTL file, refer to Cisco Unified Communications Manager Security Guide. • Network is busy-The errors should resolve themselves when the network load reduces. • ...
...information, see 802.1X Authentication and Status, page 4-43. Status Menu Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Table 7-2 Status Messages on the Cisco Unified IP Phone (continued) Message CTL and ITL installed CTL installed DHCP timeout Dialplan Parsing...connections. • DHCP server is disabled on assigning a static IP address. For more information about the CTL file, refer to Cisco Unified Communications Manager Security Guide. • Network is busy-The errors should resolve themselves when the network load reduces. • ...
Administration Guide
Page 157
...the TFTPPath directory or were not valid. Error update locale One or more information about the CTL or ITL files, refer to Cisco Unified Communications Manager Security Guide. This message includes the name of a signed file. None. This message is informational only. ...address. Erasing CTL and ITL files Erasing CTL or ITL files. Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Table 7-2 Status Messages on the Cisco Unified IP Phone (continued) Message Description Possible Explanation and Action Duplicate IP Another ...
...the TFTPPath directory or were not valid. Error update locale One or more information about the CTL or ITL files, refer to Cisco Unified Communications Manager Security Guide. This message includes the name of a signed file. None. This message is informational only. ...address. Erasing CTL and ITL files Erasing CTL or ITL files. Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Table 7-2 Status Messages on the Cisco Unified IP Phone (continued) Message Description Possible Explanation and Action Duplicate IP Another ...
Administration Guide
Page 158
...the phone has a static IP address, verify that the default router has been configured. See Firmware Versions Screen, page 7-11 to Cisco Unified Communications Manager Security Guide. This message is entered correctly. The ITL file was downloaded is Occurs if you are using DHCP,.... DHCP or static configuration did not support hardware hardware. Status Menu Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Table 7-2 Status Messages on the Cisco Unified IP Phone (continued) Message File not found IP address released ITL installed Load Auth...
...the phone has a static IP address, verify that the default router has been configured. See Firmware Versions Screen, page 7-11 to Cisco Unified Communications Manager Security Guide. This message is entered correctly. The ITL file was downloaded is Occurs if you are using DHCP,.... DHCP or static configuration did not support hardware hardware. Status Menu Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Table 7-2 Status Messages on the Cisco Unified IP Phone (continued) Message File not found IP address released ITL installed Load Auth...
Administration Guide
Page 159
... Communications Manager 8.0 (SCCP and SIP) 7-7 See Network Configuration Menu, page 4-5 for additional assistance. Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Table 7-2 Status Messages on the Cisco Unified IP Phone (continued) Message No DNS server IP No Trust List installed Programming Error Successful-MD5 TFTP access...
... Communications Manager 8.0 (SCCP and SIP) 7-7 See Network Configuration Menu, page 4-5 for additional assistance. Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Table 7-2 Status Messages on the Cisco Unified IP Phone (continued) Message No DNS server IP No Trust List installed Programming Error Successful-MD5 TFTP access...
Administration Guide
Page 160
..., refer to the phone device name Description Possible Explanation and Action Updating CTL and ITL files failed. Name of the configuration file for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 7-8 OL-21011-01 Make sure that the phone load file has the correct name. This...List, refer to update the new CTL and ITL files. None. Status Menu Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Table 7-2 Status Messages on Cisco Unified Communications Manager, check if the TVS server is informational only. Phone has CTL and ITL ...
..., refer to the phone device name Description Possible Explanation and Action Updating CTL and ITL files failed. Name of the configuration file for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 7-8 OL-21011-01 Make sure that the phone load file has the correct name. This...List, refer to update the new CTL and ITL files. None. Status Menu Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Table 7-2 Status Messages on Cisco Unified Communications Manager, check if the TVS server is informational only. Phone has CTL and ITL ...
Administration Guide
Page 161
... state and has auto-negotiated a full-duplex, 100-Mbps connection) Link state and connection of the Network port OL-21011-01 Cisco Unified IP Phone Administration Guide for example, Auto 100 Mb Full-Duplex means that has elapsed since the phone last rebooted Link state... to 0, press the Clear softkey. To exit the Network Statistics screen, press the Exit softkey. Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Network Statistics Screen The Network Statistics screen displays information about the phone and network performance. ...
... state and has auto-negotiated a full-duplex, 100-Mbps connection) Link state and connection of the Network port OL-21011-01 Cisco Unified IP Phone Administration Guide for example, Auto 100 Mb Full-Duplex means that has elapsed since the phone last rebooted Link state... to 0, press the Clear softkey. To exit the Network Statistics screen, press the Exit softkey. Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Network Statistics Screen The Network Statistics screen displays information about the phone and network performance. ...