HP Pavilion & Compaq Presario Notebook PC - Service Manual
Page 3
... Operation ...1-18 Turning the Notebook On and Off 1-18 Checking the Status of the Notebook 1-19 Using Fn Hot Keys ...1-20 Resetting the Notebook ...1-21 Specifications ...1-22 Internal Design ...1-27 Removal and Replacement 2-1 Disassembly Flowchart ...2-3 Removing the Battery (User-Replaceable 2-4 Removing a SDRAM Module (User-Replaceable 2-5 Removing the Wireless LAN Mini-PCI Card (User-Replaceable 2-6 Removing the Hard Disk Drive (User-Replaceable 2-7 Replacing Small Parts (User-Replaceable 2-9 Removing the Keyboard Cover (User-Replaceable 2-10 Removing the Speaker Assembly (User...
... Operation ...1-18 Turning the Notebook On and Off 1-18 Checking the Status of the Notebook 1-19 Using Fn Hot Keys ...1-20 Resetting the Notebook ...1-21 Specifications ...1-22 Internal Design ...1-27 Removal and Replacement 2-1 Disassembly Flowchart ...2-3 Removing the Battery (User-Replaceable 2-4 Removing a SDRAM Module (User-Replaceable 2-5 Removing the Wireless LAN Mini-PCI Card (User-Replaceable 2-6 Removing the Hard Disk Drive (User-Replaceable 2-7 Replacing Small Parts (User-Replaceable 2-9 Removing the Keyboard Cover (User-Replaceable 2-10 Removing the Speaker Assembly (User...
HP Pavilion & Compaq Presario Notebook PC - Service Manual
Page 6
...servicing the HP Pavilion ze5200, ze4200, and ze4100 Notebook PCs (technology code KE), Compaq Evo Notebook 1050v and 1010v Series (technology code KE), and Compaq Presario 2500, 2100, and 1100 Series Mobile PCs (technology code KE). Introduction This manual provides reference information for membership within the US. The following table lists other sources of information about Windows operating...524-3388 for Windows operating systems. vi Service Manual The manual is self-contained, so you to install, configure, and repair these products. Information and updates for membership ...
...servicing the HP Pavilion ze5200, ze4200, and ze4100 Notebook PCs (technology code KE), Compaq Evo Notebook 1050v and 1010v Series (technology code KE), and Compaq Presario 2500, 2100, and 1100 Series Mobile PCs (technology code KE). Introduction This manual provides reference information for membership within the US. The following table lists other sources of information about Windows operating...524-3388 for Windows operating systems. vi Service Manual The manual is self-contained, so you to install, configure, and repair these products. Information and updates for membership ...
HP Pavilion & Compaq Presario Notebook PC - Service Manual
Page 29
... 1.45-V core low-power processor with 16- or 32-MB DDR graphics memory, 4x AGP graphics capability. Suspend/resume capability. Supports wake-on operating system support). Low-battery warning. Embedded numeric keypad. 12 function (Fn) keys. 5 user-programmable One-Touch buttons. Dual display capability (depends on -LAN, fast IP, DMI, dRMON. Up to 512 MB SDRAM using 512 MB modules. ATI Mobility Radeon graphics accelerator with 133-MHz processor system bus. 14...
... 1.45-V core low-power processor with 16- or 32-MB DDR graphics memory, 4x AGP graphics capability. Suspend/resume capability. Supports wake-on operating system support). Low-battery warning. Embedded numeric keypad. 12 function (Fn) keys. 5 user-programmable One-Touch buttons. Dual display capability (depends on -LAN, fast IP, DMI, dRMON. Up to 512 MB SDRAM using 512 MB modules. ATI Mobility Radeon graphics accelerator with 133-MHz processor system bus. 14...
HP Pavilion & Compaq Presario Notebook PC - Service Manual
Page 34
Bootup Processor Memory Power Display Hard disk Floppy drive Keyboard PS/2 Touchpad Audio Status Serial Parallel Infrared PS/2 port USB S-Video Port Replicator PCMCIA Wireless LAN (certain models) LAN Modem Table 1-9. First source of disk-based startup code. Changeable SDRAM (2 slots), video RAM (XE4100). Power storage. Graphics controller, video RAM. Hard disk mechanism. Keyboard BIOS, keyboard controller. Keyboard circuitry, keyboard controller, keyboard BIOS. PS/2 connector, keyboard controller. On/off switch. Second source of disk-based startup code. Primary ...
Bootup Processor Memory Power Display Hard disk Floppy drive Keyboard PS/2 Touchpad Audio Status Serial Parallel Infrared PS/2 port USB S-Video Port Replicator PCMCIA Wireless LAN (certain models) LAN Modem Table 1-9. First source of disk-based startup code. Changeable SDRAM (2 slots), video RAM (XE4100). Power storage. Graphics controller, video RAM. Hard disk mechanism. Keyboard BIOS, keyboard controller. Keyboard circuitry, keyboard controller, keyboard BIOS. PS/2 connector, keyboard controller. On/off switch. Second source of disk-based startup code. Primary ...
HP Pavilion & Compaq Presario Notebook PC - Service Manual
Page 70
... Change Settings in the BIOS Setup utility-except for BIOS passwords-so record these directions exactly or you must replace the motherboard. Click Update, select Download New and click OK. Installation utilities and instructions for creating a BIOS floppy disk are available from the HP Business Support Web site (www.hp.com/go/bizsupport). If it is defective, you might be replaced separately. In Windows, exit any cables or equipment needed to connect to...
... Change Settings in the BIOS Setup utility-except for BIOS passwords-so record these directions exactly or you must replace the motherboard. Click Update, select Download New and click OK. Installation utilities and instructions for creating a BIOS floppy disk are available from the HP Business Support Web site (www.hp.com/go/bizsupport). If it is defective, you might be replaced separately. In Windows, exit any cables or equipment needed to connect to...
HP Pavilion & Compaq Presario Notebook PC - Service Manual
Page 74
... models and standard special models do not include ASP support. However the ASP is a purchasable option. See the following table. Serial Number Label "NoASP" "ASP" Table 3-1. Parts and labor will be negotiated directly with ASP support using the specials process. Verifying the repair (page 3-4). ! Troubleshooting the problem (page 3-3). ! Suggestions for identifying faulty components: • ASP support information • Troubleshooting information ! Windows Management Instrumentation (page 3-26). ! Service Manual Troubleshooting and Diagnostics...
... models and standard special models do not include ASP support. However the ASP is a purchasable option. See the following table. Serial Number Label "NoASP" "ASP" Table 3-1. Parts and labor will be negotiated directly with ASP support using the specials process. Verifying the repair (page 3-4). ! Troubleshooting the problem (page 3-3). ! Suggestions for identifying faulty components: • ASP support information • Troubleshooting information ! Windows Management Instrumentation (page 3-26). ! Service Manual Troubleshooting and Diagnostics...
HP Pavilion & Compaq Presario Notebook PC - Service Manual
Page 75
Diagnostic tools. - Troubleshoot the problem using: - Figure 3-1. Try to duplicate the customer's problem. Troubleshooting suggestions. Verify the repair by testing the functionality of the problem and any supporting information. Check the customer's description of the complete unit. To ensure quality repair, follow the basic troubleshooting steps shown below. Check for customer abuse. Basic Troubleshooting Steps 3-2 Troubleshooting and Diagnostics Service Manual Troubleshooting The suggestions in this section can help isolate and repair the cause of a problem.
Diagnostic tools. - Troubleshoot the problem using: - Figure 3-1. Try to duplicate the customer's problem. Troubleshooting suggestions. Verify the repair by testing the functionality of the problem and any supporting information. Check the customer's description of the complete unit. To ensure quality repair, follow the basic troubleshooting steps shown below. Check for customer abuse. Basic Troubleshooting Steps 3-2 Troubleshooting and Diagnostics Service Manual Troubleshooting The suggestions in this section can help isolate and repair the cause of a problem.
HP Pavilion & Compaq Presario Notebook PC - Service Manual
Page 79
... installed and connected correctly. 3-6 Troubleshooting and Diagnostics Service Manual If available, try again. Make sure floppy disk is installed and connected correctly. Motherboard. If OS starts from floppy drive. Press and hold power button to turn notebook off, then press power button to turn notebook on page 1-28. Hard drive. Does not boot from hard disk or floppy drive, replace CPU module, replace motherboard. Remove all but one SDRAM module and try again. Table 3-3. Startup Does not boot on battery LEDs. Unplug AC adapter, remove the battery...
... installed and connected correctly. 3-6 Troubleshooting and Diagnostics Service Manual If available, try again. Make sure floppy disk is installed and connected correctly. Motherboard. If OS starts from floppy drive. Press and hold power button to turn notebook off, then press power button to turn notebook on page 1-28. Hard drive. Does not boot from hard disk or floppy drive, replace CPU module, replace motherboard. Remove all but one SDRAM module and try again. Table 3-3. Startup Does not boot on battery LEDs. Unplug AC adapter, remove the battery...
HP Pavilion & Compaq Presario Notebook PC - Service Manual
Page 81
....com and monitor CPU load.) When playing DVD movies on battery; Heavy modem use Power Options in Control Panel to select Portable/Laptop power scheme. Battery may be extremely low. Connect AC adapter or replace battery. Make sure AC adapter has correct power rating. Check for blocked air vents. Motherboard. Motherboard. Repair Center: Comments Battery capacity often decreases after turning on battery. Turns off immediately after a year or more. Call Center: Suggestions Turn down display brightness. Try default settings. When using applications...
....com and monitor CPU load.) When playing DVD movies on battery; Heavy modem use Power Options in Control Panel to select Portable/Laptop power scheme. Battery may be extremely low. Connect AC adapter or replace battery. Make sure AC adapter has correct power rating. Check for blocked air vents. Motherboard. Motherboard. Repair Center: Comments Battery capacity often decreases after turning on battery. Turns off immediately after a year or more. Call Center: Suggestions Turn down display brightness. Try default settings. When using applications...
HP Pavilion & Compaq Presario Notebook PC - Service Manual
Page 86
... controls). Check software controls. Motherboard. Repair Center: Comments Check operation using headphones or external speakers (switchboard PCA). Click button does not work. Memory Out of memory error. In Mouse Properties, select Synaptics PS/2 TouchPad driver. (Driver is connected, Use BIOS Setup to check settings. Motherboard. Top case. SDRAM module. By default, touch pad is disabled if external PS/2 mouse is installed from \hp\drivers\touchpad.) Top case. Top case. Make sure touch pad is enabled in Device Manager. Service Manual Troubleshooting and Diagnostics...
... controls). Check software controls. Motherboard. Repair Center: Comments Check operation using headphones or external speakers (switchboard PCA). Click button does not work. Memory Out of memory error. In Mouse Properties, select Synaptics PS/2 TouchPad driver. (Driver is connected, Use BIOS Setup to check settings. Motherboard. Top case. SDRAM module. By default, touch pad is disabled if external PS/2 mouse is installed from \hp\drivers\touchpad.) Top case. Top case. Make sure touch pad is enabled in Device Manager. Service Manual Troubleshooting and Diagnostics...
HP Pavilion & Compaq Presario Notebook PC - Service Manual
Page 88
... (if applicable). Use networking troubleshooter in Control Panel. Maximum cable length is Category 3, 4, or 5 for 10Base-T operation, or Category 5 for DMA conflict with e-Diagtools diagnostics. Motherboard. Try connecting notebook to network or network may not be down. Test LAN with ECP parallel port. Try to enable the infrared port. Motherboard. Open Hardware Device Manager. Symptom LAN/network General problems. Infrared General problems. Call Center: Suggestions Repair Center: Likely Causes Check cables and connections. Check settings in Windows Help...
... (if applicable). Use networking troubleshooter in Control Panel. Maximum cable length is Category 3, 4, or 5 for 10Base-T operation, or Category 5 for DMA conflict with e-Diagtools diagnostics. Motherboard. Try connecting notebook to network or network may not be down. Test LAN with ECP parallel port. Try to enable the infrared port. Motherboard. Open Hardware Device Manager. Symptom LAN/network General problems. Infrared General problems. Call Center: Suggestions Repair Center: Likely Causes Check cables and connections. Check settings in Windows Help...
HP Pavilion & Compaq Presario Notebook PC - Service Manual
Page 89
... proper fan operation. If both slots are properly connected to be caused by customer abuse. Replace thermal pad if needed. 3-16 Troubleshooting and Diagnostics Service Manual Antenna PCAs. Bent or broken connectors, or burnt component. Restart notebook. If card requires an IRQ, make sure one slot is available. Download current drivers from card manufacturer's Web site. Heatsink. Symptom Wireless General problems. Call Center: Suggestions Check TCP/IP setup in AC adapter for...
... proper fan operation. If both slots are properly connected to be caused by customer abuse. Replace thermal pad if needed. 3-16 Troubleshooting and Diagnostics Service Manual Antenna PCAs. Bent or broken connectors, or burnt component. Restart notebook. If card requires an IRQ, make sure one slot is available. Download current drivers from card manufacturer's Web site. Heatsink. Symptom Wireless General problems. Call Center: Suggestions Check TCP/IP setup in AC adapter for...
HP Pavilion & Compaq Presario Notebook PC - Service Manual
Page 92
... exit and reboot. 12. After each run it from the CD or DVD and select the diagnostics option. Interpreting the Results The e-Diagtools diagnostic program returns test groups, error codes, and suggestions for Windows, use the e-Diagtools menu. Service Manual Troubleshooting and Diagnostics 3-19 Exit. In Windows, click Start > All Programs (or Programs) > Hewlett-Packard > Notebook > HP e-Diagtools > e-Diagtools for Windows. 13. Power-On Self-Test Note If Quiet Boot is enabled in...
... exit and reboot. 12. After each run it from the CD or DVD and select the diagnostics option. Interpreting the Results The e-Diagtools diagnostic program returns test groups, error codes, and suggestions for Windows, use the e-Diagtools menu. Service Manual Troubleshooting and Diagnostics 3-19 Exit. In Windows, click Start > All Programs (or Programs) > Hewlett-Packard > Notebook > HP e-Diagtools > e-Diagtools for Windows. 13. Power-On Self-Test Note If Quiet Boot is enabled in...
HP Pavilion & Compaq Presario Notebook PC - Service Manual
Page 93
... CPU type. Initialize CPU registers. Initialize caches to start the notebook. BIOS ROM checksum. Test DRAM refresh. Test 8742 Keyboard Controller (on address line xxxx. Shadow system BIOS ROM. Initialize extended memory for option ROMs. Verify Real Mode. Check ROM copyright notice. Initialize all accessories, including SDRAM modules, port replicator, PC cards, printer, external monitor, pointing device, and keyboard. 2. Press the power button to initial POST values. POST Terminal-Error Beep Codes POST Description One short beep before memory Auto...
... CPU type. Initialize CPU registers. Initialize caches to start the notebook. BIOS ROM checksum. Test DRAM refresh. Test 8742 Keyboard Controller (on address line xxxx. Shadow system BIOS ROM. Initialize extended memory for option ROMs. Verify Real Mode. Check ROM copyright notice. Initialize all accessories, including SDRAM modules, port replicator, PC cards, printer, external monitor, pointing device, and keyboard. 2. Press the power button to initial POST values. POST Terminal-Error Beep Codes POST Description One short beep before memory Auto...
HP Pavilion & Compaq Presario Notebook PC - Service Manual
Page 94
... Processor APIC. Enable external and CPU caches. Set up Power Management. Check for boot. Disable onboard Super I /O ports. Re-initialize onboard I /O ports and IRQs. Initialize Extended BIOS Data Area. Initialize local-bus hard-disk controllers. Install CD-ROM for configuration errors. Check key lock. Terminate QuietBoot (optional). Check password (optional). Prepare Boot. Initialize EISA board. Test for UMB recovery. Jump to enter SETUP". Set up Multi Processor table. Configure Motherboard Configurable Devices (optional). Test and initialize PS/2 mouse...
... Processor APIC. Enable external and CPU caches. Set up Power Management. Check for boot. Disable onboard Super I /O ports. Re-initialize onboard I /O ports and IRQs. Initialize Extended BIOS Data Area. Initialize local-bus hard-disk controllers. Install CD-ROM for configuration errors. Check key lock. Terminate QuietBoot (optional). Check password (optional). Prepare Boot. Initialize EISA board. Test for UMB recovery. Jump to enter SETUP". Set up Multi Processor table. Configure Motherboard Configurable Devices (optional). Test and initialize PS/2 mouse...
HP Pavilion & Compaq Presario Notebook PC - Service Manual
Page 95
... Memory Technologies Devices such as ROM, RAM, PCMCIA, and serial disk. Set Huge Segment. Initialize Multi Processor. Initialize note dock (optional). Initialize note dock late. Redirect Int 10h to Mini DOS. Initialize the bridge. Initialize system timer. Initialize System Management Manager. Boot to enable remote serial video. Clear screen (optional). Initialize error display function. Initialize system error handler. Initialize Run Time Clock. Try to boot with INT 19. Extended checksum (optional). Initialize the CPU. Output one beep. Beep Codes...
... Memory Technologies Devices such as ROM, RAM, PCMCIA, and serial disk. Set Huge Segment. Initialize Multi Processor. Initialize note dock (optional). Initialize note dock late. Redirect Int 10h to Mini DOS. Initialize the bridge. Initialize system timer. Initialize System Management Manager. Boot to enable remote serial video. Clear screen (optional). Initialize error display function. Initialize system error handler. Initialize Run Time Clock. Try to boot with INT 19. Extended checksum (optional). Initialize the CPU. Output one beep. Beep Codes...
HP Pavilion & Compaq Presario Notebook PC - Service Manual
Page 96
... failed the BIOS test. Table 3-5. Default configuration used Previous POST did not complete successfully. In response, the BIOS has installed the default Setup values. Replace and run SETUP Type of the 64k block at which the error was detected. 0231 System RAM Failed at offset: nnnn System RAM failed at least 24 hours, then run BIOS Setup. You might require replacing the motherboard (contains the keyboard controller). 0213 Keyboard locked - Service Manual Troubleshooting and Diagnostics 3-23 Update to be...
... failed the BIOS test. Table 3-5. Default configuration used Previous POST did not complete successfully. In response, the BIOS has installed the default Setup values. Replace and run SETUP Type of the 64k block at which the error was detected. 0231 System RAM Failed at offset: nnnn System RAM failed at least 24 hours, then run BIOS Setup. You might require replacing the motherboard (contains the keyboard controller). 0213 Keyboard locked - Service Manual Troubleshooting and Diagnostics 3-23 Update to be...
HP Pavilion & Compaq Presario Notebook PC - Service Manual
Page 97
... on card). PS/2 Mouse Boot Summary Screen: PS/2 mouse installed. nnnn kB System RAM Passed Where nnnn is a method for checking errors in kB successfully tested. BIOS attempts to enter Setup Optional message displayed during POST. PS/2 Mouse: PS/2 mouse identified. 3-24 Troubleshooting and Diagnostics Service Manual I/O device IRQ conflict I /O bus. Enter BIOS Setup and see if the hard disk and drive A: are properly identified. Press to locate the address and display it on drive A: or drive C:. Message Description 02F4: EISA CMOS...
... on card). PS/2 Mouse Boot Summary Screen: PS/2 mouse installed. nnnn kB System RAM Passed Where nnnn is a method for checking errors in kB successfully tested. BIOS attempts to enter Setup Optional message displayed during POST. PS/2 Mouse: PS/2 mouse identified. 3-24 Troubleshooting and Diagnostics Service Manual I/O device IRQ conflict I /O bus. Enter BIOS Setup and see if the hard disk and drive A: are properly identified. Press to locate the address and display it on drive A: or drive C:. Message Description 02F4: EISA CMOS...
HP Pavilion & Compaq Presario Notebook PC - Service Manual
Page 100
BIOS Setup Menus and Parameters All notebook models: Introduced with a serial number, makes the serial number available to change a setting. 4. Internal Hard Disk Sets the hard disk drive type and various parameters. Extended Memory Shows the extended memory size. Displays the serial number as 32 hex characters. Detected automatically. Disabled. After you select the options you want, press F10 or use the keyboard to navigate: • Press the LEFT and RIGHT arrow keys to move among menus. • Press...
BIOS Setup Menus and Parameters All notebook models: Introduced with a serial number, makes the serial number available to change a setting. 4. Internal Hard Disk Sets the hard disk drive type and various parameters. Extended Memory Shows the extended memory size. Displays the serial number as 32 hex characters. Detected automatically. Disabled. After you select the options you want, press F10 or use the keyboard to navigate: • Press the LEFT and RIGHT arrow keys to move among menus. • Press...
HP Pavilion & Compaq Presario Notebook PC - Service Manual
Page 101
... for USB mouse, keyboard, and floppy drive during startup. Does not affect password, date, or time changes. Enter Enter Disabled Default 1. CD/DVD 4. Description Shows if a user password is required when the computer boots. Move the entries to download and install these BIOS updates as needed (page 2-36). 3-28 Troubleshooting and Diagnostics Service Manual Discards any Setup changes made since last save, and then exits and reboots. Removable Device 3. Description Saves Setup changes, and then exits and reboots. Hard Disk 2. Sets whether a user password is set . Restores...
... for USB mouse, keyboard, and floppy drive during startup. Does not affect password, date, or time changes. Enter Enter Disabled Default 1. CD/DVD 4. Description Shows if a user password is required when the computer boots. Move the entries to download and install these BIOS updates as needed (page 2-36). 3-28 Troubleshooting and Diagnostics Service Manual Discards any Setup changes made since last save, and then exits and reboots. Removable Device 3. Description Saves Setup changes, and then exits and reboots. Hard Disk 2. Sets whether a user password is set . Restores...
