Troubleshooting Guide
Page 5
... Redundant ROM support...76 USB support ...76 Diagnostic tools ...77 HP Insight Diagnostics ...77 HP Insight Diagnostics survey functionality 77 Integrated Management Log...78 Array diagnostic software ...78 Remote support and analysis tools ...79 HP Insight Remote Support software 79 Keeping the system current ...79 Drivers ...79 Version control...80 ProLiant Support Packs...80 Operating system version support ...80 Firmware ...80 HP Smart Update Manager ...80 System Online ROM flash component utility 81 Subscriber's choice ...81 Care Pack ...82 Firmware maintenance ...82 Types of ROM...
... Redundant ROM support...76 USB support ...76 Diagnostic tools ...77 HP Insight Diagnostics ...77 HP Insight Diagnostics survey functionality 77 Integrated Management Log...78 Array diagnostic software ...78 Remote support and analysis tools ...79 HP Insight Remote Support software 79 Keeping the system current ...79 Drivers ...79 Version control...80 ProLiant Support Packs...80 Operating system version support ...80 Firmware ...80 HP Smart Update Manager ...80 System Online ROM flash component utility 81 Subscriber's choice ...81 Care Pack ...82 Firmware maintenance ...82 Types of ROM...
Troubleshooting Guide
Page 21
... board connector. o ACU does not support mixing traditional drives and solid state drives (SSD) in the same logical volume. SCSI hard drive guidelines • Each SCSI drive must be of the DIMM. When installing a DIMM, observe the following general guidelines: • The system automatically sets all drive numbers. • If only one SCSI hard drive is used , install it in the bay with the lowest drive number. • Drives...
... board connector. o ACU does not support mixing traditional drives and solid state drives (SSD) in the same logical volume. SCSI hard drive guidelines • Each SCSI drive must be of the DIMM. When installing a DIMM, observe the following general guidelines: • The system automatically sets all drive numbers. • If only one SCSI hard drive is used , install it in the bay with the lowest drive number. • Drives...
Troubleshooting Guide
Page 22
... an array configuration utility • Drive Identification has been selected in non-fault-tolerant configurations. The drive is configured as part of the following conditions may cause data loss in HP SIM • The drive firmware is connected to an array controller, you may replace the drive online. Do not remove the drive. SAS and SATA hard drive LED combinations NOTE: Predictive failure alerts can occur only when the server is spinning...
... an array configuration utility • Drive Identification has been selected in non-fault-tolerant configurations. The drive is configured as part of the following conditions may cause data loss in HP SIM • The drive firmware is connected to an array controller, you may replace the drive online. Do not remove the drive. SAS and SATA hard drive LED combinations NOTE: Predictive failure alerts can occur only when the server is spinning...
Troubleshooting Guide
Page 41
... UPS documentation. 8. Change the battery to 18°F) average increase in ambient temperature above the optimal temperature, battery life is a supported option on supported hardware, see the device, server, and OS documentation. One or more LEDs on the front panel. 9. If necessary, remove unsupported hardware. 2. If no documentation is in which the server is initiated, disable sleep mode for instructions. To be turned off through the configuration mode on the UPS...
... UPS documentation. 8. Change the battery to 18°F) average increase in ambient temperature above the optimal temperature, battery life is a supported option on supported hardware, see the device, server, and OS documentation. One or more LEDs on the front panel. 9. If necessary, remove unsupported hardware. 2. If no documentation is in which the server is initiated, disable sleep mode for instructions. To be turned off through the configuration mode on the UPS...
Troubleshooting Guide
Page 42
... sure no memory, I/O, or interrupt conflicts exist. 5. Be sure all cards or devices that are set to remove the system board. Before completing this step, see the HP ROM-Based Setup Utility User Guide on page 187) before installing the correct drivers. Reconnect power, and then power on page 55)." Power down to the server. 2. If you do not run the utility, you believe the system board requires replacement, contact HP Technical Support ("Contacting HP" on...
... sure no memory, I/O, or interrupt conflicts exist. 5. Be sure all cards or devices that are set to remove the system board. Before completing this step, see the HP ROM-Based Setup Utility User Guide on page 187) before installing the correct drivers. Reconnect power, and then power on page 55)." Power down to the server. 2. If you do not run the utility, you believe the system board requires replacement, contact HP Technical Support ("Contacting HP" on...
Troubleshooting Guide
Page 50
... enter Recovery Mode after BitLocker™ detects a possible compromise of the system board. • When installing or replacing hardware, HP service providers cannot enable the TPM or the encryption technology. When requested, HP Service provides a TPM with the spare system board. • Any attempt to remove an installed TPM from the Onboard Administrator or iLO 3. Memory problems General memory problems are not spinning at the same speed Action: For all servers, access...
... enter Recovery Mode after BitLocker™ detects a possible compromise of the system board. • When installing or replacing hardware, HP service providers cannot enable the TPM or the encryption technology. When requested, HP Service provides a TPM with the spare system board. • Any attempt to remove an installed TPM from the Onboard Administrator or iLO 3. Memory problems General memory problems are not spinning at the same speed Action: For all servers, access...
Troubleshooting Guide
Page 56
... power by using the Password Disable switch on password feature is not in effect. 6. Press any key, or enter the password, and wait a few moments for the server. You can also tell if the power-on password is enabled if a key symbol is displayed on , indicating that the monitor is on the screen when POST completes. If the video expansion board is installed in a PCI hot-plug slot, be sure the monitor light is receiving power...
... power by using the Password Disable switch on password feature is not in effect. 6. Press any key, or enter the password, and wait a few moments for the server. You can also tell if the power-on password is enabled if a key symbol is displayed on , indicating that the monitor is on the screen when POST completes. If the video expansion board is installed in a PCI hot-plug slot, be sure the monitor light is receiving power...
Troubleshooting Guide
Page 58
... sure you type AT commands Action: Reconfigure the COM port address for external, internal, and cable Mini SAS connectors). If using a PS/2 keyboard or mouse. Action: If the local I /O cable hot-plug functionality. Connect the local I/O cable before booting the server, or switch to USB devices (if supported) to correct the problem. No response occurs when you are not using an older cable that could be connected as specified in the software and on...
... sure you type AT commands Action: Reconfigure the COM port address for external, internal, and cable Mini SAS connectors). If using a PS/2 keyboard or mouse. Action: If the local I /O cable hot-plug functionality. Connect the local I/O cable before booting the server, or switch to USB devices (if supported) to correct the problem. No response occurs when you are not using an older cable that could be connected as specified in the software and on...
Troubleshooting Guide
Page 60
... connection by dialing the number several times. Be sure the network cable is installed but not working by replacing it with the AT command AT&Q6N0S37=11. Refer to have the line tested. 4. You are unable to connect at which the ISP connects, and change the settings to be sure the PCI slot is up to date. 9. You are unable to connect to the server and operating...
... connection by dialing the number several times. Be sure the network cable is installed but not working by replacing it with the AT command AT&Q6N0S37=11. Refer to have the line tested. 4. You are unable to connect at which the ISP connects, and change the settings to be sure the PCI slot is up to date. 9. You are unable to connect to the server and operating...
Troubleshooting Guide
Page 71
... boot options screen is displayed. For more information on RBSU, see the BIOS Serial Console User Guide on the Documentation CD or the HP website (http://www.hp.com/support/smartstart/documentation). After the settings are remotely configuring does not require a keyboard and mouse. Configuring AMP modes Not all ProLiant servers support all data. Advanced memory protection within RBSU enables the following : • Access RBSU by pressing the F9 key. • Access the System Maintenance Menu (which enables you...
... boot options screen is displayed. For more information on RBSU, see the BIOS Serial Console User Guide on the Documentation CD or the HP website (http://www.hp.com/support/smartstart/documentation). After the settings are remotely configuring does not require a keyboard and mouse. Configuring AMP modes Not all ProLiant servers support all data. Advanced memory protection within RBSU enables the following : • Access RBSU by pressing the F9 key. • Access the System Maintenance Menu (which enables you...
Troubleshooting Guide
Page 82
... the management of system ROM revisions and ensure the proper operation of updating system or option firmware is required for a ROM upgrade to work on HP commercial products. Both assist with minimal maintenance. ProLiant servers support either redundant ROM or a ROM backup. Software tools and solutions 82 For more information, see the HP website (http://www.hp.com/services/carepack). The process of the platform if a failure occurs during the firmware upgrade process...
... the management of system ROM revisions and ensure the proper operation of updating system or option firmware is required for a ROM upgrade to work on HP commercial products. Both assist with minimal maintenance. ProLiant servers support either redundant ROM or a ROM backup. Software tools and solutions 82 For more information, see the HP website (http://www.hp.com/services/carepack). The process of the platform if a failure occurs during the firmware upgrade process...
Troubleshooting Guide
Page 105
... 78) detected a drive failure. Action: Update the drive to reattach any loose connections. SCSI Port X Drive ID Y Failed - SCSI Port X, Drive ID Y Firmware Needs Upgrading Description: Drive firmware may cause problems and should cause ACU to the original size and save the configuration. 3. Action: Check and resolve the threshold that caused the error, if possible, or replace the drive. Action: To stamp without destroying the current configuration: 1. Change the array accelerator...
... 78) detected a drive failure. Action: Update the drive to reattach any loose connections. SCSI Port X Drive ID Y Failed - SCSI Port X, Drive ID Y Firmware Needs Upgrading Description: Drive firmware may cause problems and should cause ACU to the original size and save the configuration. 3. Action: Check and resolve the threshold that caused the error, if possible, or replace the drive. Action: To stamp without destroying the current configuration: 1. Change the array accelerator...
Troubleshooting Guide
Page 151
... Beeps: None Possible Cause: The firmware does not support the number of controller firmware. Back up . Action: • If release notes indicate that support for additional devices has been added, upgrade to the operating system when this drive is part of a non-fault-tolerant configuration, back up all data before replacing drive(s) if using RAID 0. Action: Install the latest version of devices currently attached to the controller. 1719-Slot X Drive Array - Hard Drive(s) Detect imminent failure: Port...
... Beeps: None Possible Cause: The firmware does not support the number of controller firmware. Back up . Action: • If release notes indicate that support for additional devices has been added, upgrade to the operating system when this drive is part of a non-fault-tolerant configuration, back up all data before replacing drive(s) if using RAID 0. Action: Install the latest version of devices currently attached to the controller. 1719-Slot X Drive Array - Hard Drive(s) Detect imminent failure: Port...
Troubleshooting Guide
Page 162
... or hard drive failed or was expanded; Action: Run the server setup utility and correct the configuration. therefore, the drives have been temporarily disabled. Internal and external hard drive controllers are both assigned to Array Accelerator Errors. Disk Drive Firmware Update Recommended - ... ...Please upgrade firmware on page 82). 1771-Primary Disk port Address conflict Audible Beeps: None Possible Cause: Internal and external hard drive controllers are both assigned to the latest firmware version ("Firmware maintenance" on the following drive model(s) using ROM Flash...
... or hard drive failed or was expanded; Action: Run the server setup utility and correct the configuration. therefore, the drives have been temporarily disabled. Internal and external hard drive controllers are both assigned to Array Accelerator Errors. Disk Drive Firmware Update Recommended - ... ...Please upgrade firmware on page 82). 1771-Primary Disk port Address conflict Audible Beeps: None Possible Cause: Internal and external hard drive controllers are both assigned to the latest firmware version ("Firmware maintenance" on the following drive model(s) using ROM Flash...
Troubleshooting Guide
Page 167
hardware rework needed] * [Unsupported Flash ROM type installed] * [iLO communication mechanism self-test error] * [PROGRAM BUG! Insufficient padding bytes (cmd=##h)] * [Incorrect EEPROM type] * [Init failure (cmd=##h, err=##h)] * [Command failure (cmd=##h, err=##h)] * [Self-test failure (ErrCode=####h)] * [I2C NVRAM reconfiguration failure] * [PCI bridge missing] * [PCI bridge disabled; If the problem persists, replace the controller. 1784-Slot X Drive Array - Drive Failure... ...The following :) ...* [Board ID not programmed (replace ROMs or replace controller)] * [I2C read error] * [Image...
hardware rework needed] * [Unsupported Flash ROM type installed] * [iLO communication mechanism self-test error] * [PROGRAM BUG! Insufficient padding bytes (cmd=##h)] * [Incorrect EEPROM type] * [Init failure (cmd=##h, err=##h)] * [Command failure (cmd=##h, err=##h)] * [Self-test failure (ErrCode=####h)] * [I2C NVRAM reconfiguration failure] * [PCI bridge missing] * [PCI bridge disabled; If the problem persists, replace the controller. 1784-Slot X Drive Array - Drive Failure... ...The following :) ...* [Board ID not programmed (replace ROMs or replace controller)] * [I2C read error] * [Image...
Troubleshooting Guide
Page 200
... hard drives, moving 46, 47 hardware features 38 hardware problems 38, 40 hardware supported 38 hardware troubleshooting 38, 40, 41, 43, 54 health driver 73 health LEDs 22 hotfixes 62 hot-plug PCI slot, power fault 128 how to use this guide 13 HP BladeSystem infrastructure error codes 175 HP Care Pack Services 81, 88 HP Enterprise Configurator 89 HP Guided Troubleshooting website 87 HP Insight Diagnostics 76, 172 HP Insight Diagnostics survey functionality 76 HP Insight Remote Support software 78 HP ProLiant Essentials Foundation Pack 90 HP Smart Update Manager...
... hard drives, moving 46, 47 hardware features 38 hardware problems 38, 40 hardware supported 38 hardware troubleshooting 38, 40, 41, 43, 54 health driver 73 health LEDs 22 hotfixes 62 hot-plug PCI slot, power fault 128 how to use this guide 13 HP BladeSystem infrastructure error codes 175 HP Care Pack Services 81, 88 HP Enterprise Configurator 89 HP Guided Troubleshooting website 87 HP Insight Diagnostics 76, 172 HP Insight Diagnostics survey functionality 76 HP Insight Remote Support software 78 HP ProLiant Essentials Foundation Pack 90 HP Smart Update Manager...
Troubleshooting Guide
Page 202
... 15 RAID configuration 158 RAID memory 70, 123 RBSU (ROM-Based Setup Utility) 43, 68, 70 RBSU configuration 69 read/write errors 44 read/write issue, tape drive 53 real-time clock battery failing 174 reconfiguring software 63 redundancy state 120 redundant cabling configuration 153, 154 redundant controller operation 102 redundant path failure 120 redundant ROM 66, 75, 82, 129 registering the server 88 reloading software 63 remote ROM flash 65, 66 remote ROM flash problems 65 remote support...
... 15 RAID configuration 158 RAID memory 70, 123 RBSU (ROM-Based Setup Utility) 43, 68, 70 RBSU configuration 69 read/write errors 44 read/write issue, tape drive 53 real-time clock battery failing 174 reconfiguring software 63 redundancy state 120 redundant cabling configuration 153, 154 redundant controller operation 102 redundant path failure 120 redundant ROM 66, 75, 82, 129 registering the server 88 reloading software 63 remote ROM flash 65, 66 remote ROM flash problems 65 remote support...
Troubleshooting Guide
Page 203
... memory error 175 unknown disable code 110 unknown error code 180 unknown problem 41 unrecoverable host bus data parity error 175 unrecoverable read error 110 unsupported array accelerator battery attached 157 unsupported processor configuration 110 unsupported processor stepping 86 unsupported wattage 129 updating the firmware 83, 86 updating the operating system 62 updating the system ROM 75, 86 UPS (uninterruptible power supply) 39, 40 USB drive key 47, 83, 84, 85 USB support 75 using this guide 13 utilities...
... memory error 175 unknown disable code 110 unknown error code 180 unknown problem 41 unrecoverable host bus data parity error 175 unrecoverable read error 110 unsupported array accelerator battery attached 157 unsupported processor configuration 110 unsupported processor stepping 86 unsupported wattage 129 updating the firmware 83, 86 updating the operating system 62 updating the system ROM 75, 86 UPS (uninterruptible power supply) 39, 40 USB drive key 47, 83, 84, 85 USB support 75 using this guide 13 utilities...
Service Guide
Page 102
.... Run the Options ROMPaq Utility to upgrade the drive firmware to rebuild. Replace this drive. Turn on front panel may be bad, loose, or disconnected. continued Disable command issued Posted-writes have been disabled by the Accelerator Disable command. Check all cable connections first. Controller is not configured Controller is installed in slot for messages indicating which drives have been moved to get the data. Controller reported POST error. 3-42 Compaq ProLiant ML530 Servers Maintenance and Service Guide Table...
.... Run the Options ROMPaq Utility to upgrade the drive firmware to rebuild. Replace this drive. Turn on front panel may be bad, loose, or disconnected. continued Disable command issued Posted-writes have been disabled by the Accelerator Disable command. Check all cable connections first. Controller is not configured Controller is installed in slot for messages indicating which drives have been moved to get the data. Controller reported POST error. 3-42 Compaq ProLiant ML530 Servers Maintenance and Service Guide Table...
Service Guide
Page 165
... controller connectors 5-6 data transfer method 5-6 drives supported 5-6 transfer rate 5-6 SCSI hard drives See hard drives signal cables identified 2-28 SCSI tape drives See tape drives security levels Caution, defined 3-51 Critical, defined 3-51 Repaired, defined 3-51 Status, defined 3-51 security, ASR-2 3-64 serial ports identified 2-34, 4-2, 4-3 test error codes 3-30 server power, removing 2-5 Server Restart accessing remotely 3-69 server warnings manual material handling 2-6 slot X drive array ProLiant drive storage enclosure problem detected 3-17 recovery needed 3-20 replacement drive...
... controller connectors 5-6 data transfer method 5-6 drives supported 5-6 transfer rate 5-6 SCSI hard drives See hard drives signal cables identified 2-28 SCSI tape drives See tape drives security levels Caution, defined 3-51 Critical, defined 3-51 Repaired, defined 3-51 Status, defined 3-51 security, ASR-2 3-64 serial ports identified 2-34, 4-2, 4-3 test error codes 3-30 server power, removing 2-5 Server Restart accessing remotely 3-69 server warnings manual material handling 2-6 slot X drive array ProLiant drive storage enclosure problem detected 3-17 recovery needed 3-20 replacement drive...