Maintenance and Service Guide
Page 103
... if connection to resume if network card is busy, it normally finishes current operation before entering (or allowing notebook to enter) Standby or Hibernation mode. Check power supply. If problem appears after installing new software (including drivers), uninstall that software. Notebook can take a minute or longer to another computer is enabled in Power in Control Panel. Display cable connection SDRAM modules CPU module Display assembly Motherboard White display Adjust display brightness. Try external monitor. Check display cable connections, replace display assembly...
... if connection to resume if network card is busy, it normally finishes current operation before entering (or allowing notebook to enter) Standby or Hibernation mode. Check power supply. If problem appears after installing new software (including drivers), uninstall that software. Notebook can take a minute or longer to another computer is enabled in Power in Control Panel. Display cable connection SDRAM modules CPU module Display assembly Motherboard White display Adjust display brightness. Try external monitor. Check display cable connections, replace display assembly...
Maintenance and Service Guide
Page 107
... button does not work Memory Out of memory error Notebook does not boot after adding SDRAM Audio No sound audible Sound does not record Call Center: Suggestions Repair Center: Likely Causes Reset notebook (see page 1-17). Use memory troubleshooter in Device Manager. Test audio with notebook. Top case Speaker assembly Switchboard PCA Motherboard Switchboard PCA Motherboard Repair Center: Comments Check operation using headphones or external speakers (switchboard PCA). Service Manual Troubleshooting and Diagnostics 3-15 By default, touch pad is disabled if external PS/2 mouse...
... button does not work Memory Out of memory error Notebook does not boot after adding SDRAM Audio No sound audible Sound does not record Call Center: Suggestions Repair Center: Likely Causes Reset notebook (see page 1-17). Use memory troubleshooter in Device Manager. Test audio with notebook. Top case Speaker assembly Switchboard PCA Motherboard Switchboard PCA Motherboard Repair Center: Comments Check operation using headphones or external speakers (switchboard PCA). Service Manual Troubleshooting and Diagnostics 3-15 By default, touch pad is disabled if external PS/2 mouse...
Maintenance and Service Guide
Page 115
... device initialization Check ROM copyright notice Initialize I20 support Check video configuration against CMOS Initialize PCI bus and devices Initialize all video adapters in system QuietBoot start shut down Shadow system BIOS ROM Auto size cache Advanced configuration of memory bus Test CPU bus-clock frequency Initialize Phoenix Dispatch Manager Warm start (optional) Shadow video BIOS ROM Display BIOS copyright notice Troubleshooting and Diagnostics 3-23 or wrong type or no RAM installed Initialize POST Memory Manager Clear 512 KB base RAM RAM...
... device initialization Check ROM copyright notice Initialize I20 support Check video configuration against CMOS Initialize PCI bus and devices Initialize all video adapters in system QuietBoot start shut down Shadow system BIOS ROM Auto size cache Advanced configuration of memory bus Test CPU bus-clock frequency Initialize Phoenix Dispatch Manager Warm start (optional) Shadow video BIOS ROM Display BIOS copyright notice Troubleshooting and Diagnostics 3-23 or wrong type or no RAM installed Initialize POST Memory Manager Clear 512 KB base RAM RAM...
Maintenance and Service Guide
Page 122
... to start the boot process or to enter BIOS Setup and change the settings Press to display the previous screen (usually an initialization error of an Option ROM, such as an add-on card) Write down and follow the information shown on the screen Optional message displayed during POST PS/2 mouse identified System BIOS copied to shadow RAM Displays the address nnnn of the upper limit of Upper Memory Blocks (UMB), indicating...
... to start the boot process or to enter BIOS Setup and change the settings Press to display the previous screen (usually an initialization error of an Option ROM, such as an add-on card) Write down and follow the information shown on the screen Optional message displayed during POST PS/2 mouse identified System BIOS copied to shadow RAM Displays the address nnnn of the upper limit of Upper Memory Blocks (UMB), indicating...
Service Manual
Page 132
... a particular unit, click Change Settings in the BIOS Setup utility-except for all three methods. The first time you must replace the motherboard. Service Manual Removal and Replacement 2-61 Connect the AC adapter to the notebook. 4. If you cannot boot the notebook adequately, use e-DiagTools for Windows or a BIOS floppy disk to reprogram the BIOS IC. The BIOS update also resets the configurations in the Connect window to define your connection settings. 7. See below for instructions for BIOS passwords-so record these...
... a particular unit, click Change Settings in the BIOS Setup utility-except for all three methods. The first time you must replace the motherboard. Service Manual Removal and Replacement 2-61 Connect the AC adapter to the notebook. 4. If you cannot boot the notebook adequately, use e-DiagTools for Windows or a BIOS floppy disk to reprogram the BIOS IC. The BIOS update also resets the configurations in the Connect window to define your connection settings. 7. See below for instructions for BIOS passwords-so record these...
Service Manual
Page 141
...Repair Center: Comments To help find the problem. Make sure battery is bootable. Use BIOS Setup to check default boot order. Restart notebook. Motherboard. Hard drive. Use BIOS Setup to check default boot order. Startup Does not boot on but boots on battery LEDs. Check power source. CPU module. Check battery contacts. Make sure CD is properly installed and fully charged. Battery or contacts. If monitor is installed and connected correctly. 3-6 Troubleshooting and Diagnostics Service Manual Display assembly. Check AC adapter. Make sure CD/DVD...
...Repair Center: Comments To help find the problem. Make sure battery is bootable. Use BIOS Setup to check default boot order. Restart notebook. Motherboard. Hard drive. Use BIOS Setup to check default boot order. Startup Does not boot on but boots on battery LEDs. Check power source. CPU module. Check battery contacts. Make sure CD is properly installed and fully charged. Battery or contacts. If monitor is installed and connected correctly. 3-6 Troubleshooting and Diagnostics Service Manual Display assembly. Check AC adapter. Make sure CD/DVD...
Service Manual
Page 145
.... Was notebook or drive dropped? Hard drive or connector. Make sure CPU module is damaged, drive may not operate properly. Check display cable connection. Press Fn+F5 several times. CPU module. Motherboard. Display assembly. Display cable connection. External display does not work. Hard disk Hard disk never spins. Remove and reinstall hard drive. Back up disk immediately. Hard drive. Declared to be caused by customer abuse. Erratic display. Adjust display brightness. Vertical crack near center of dark or light discoloration visible when display is turned on...
.... Was notebook or drive dropped? Hard drive or connector. Make sure CPU module is damaged, drive may not operate properly. Check display cable connection. Press Fn+F5 several times. CPU module. Motherboard. Display assembly. Display cable connection. External display does not work. Hard disk Hard disk never spins. Remove and reinstall hard drive. Back up disk immediately. Hard drive. Declared to be caused by customer abuse. Erratic display. Adjust display brightness. Vertical crack near center of dark or light discoloration visible when display is turned on...
Service Manual
Page 148
... By default, touch pad is disabled if external PS/2 mouse is enabled (mute button and software controls). Top case. Motherboard. Check whether sound is connected, Use BIOS Setup to check settings. Test audio with e-Diagtools diagnostics. Top case. In Mouse Properties, select Synaptics PS/2 TouchPad driver. (Driver is connected. Top case. Test audio with e-Diagtools diagnostics. Repair Center: Comments Check operation using headphones or external speakers (switchboard PCA). Service Manual Troubleshooting and Diagnostics 3-13 Notebook does not boot after adding...
... By default, touch pad is disabled if external PS/2 mouse is enabled (mute button and software controls). Top case. Motherboard. Check whether sound is connected, Use BIOS Setup to check settings. Test audio with e-Diagtools diagnostics. Top case. In Mouse Properties, select Synaptics PS/2 TouchPad driver. (Driver is connected. Top case. Test audio with e-Diagtools diagnostics. Repair Center: Comments Check operation using headphones or external speakers (switchboard PCA). Service Manual Troubleshooting and Diagnostics 3-13 Notebook does not boot after adding...
Service Manual
Page 154
Optional: open the Support Ticket. Boot from the hard disk, you make an email connection from the Recovery CD or DVD. Note that not all POST messages indicate a failure in the Connect window and enter the settings recommended by a sequence of the notebook's components require service. Service Manual Troubleshooting and Diagnostics 3-19 Exit. In Windows, click Start > All Programs (or Programs) > Hewlett-Packard > Notebook > HP e-Diagtools > e-Diagtools for repair and/or follow-up actions. After...
Optional: open the Support Ticket. Boot from the hard disk, you make an email connection from the Recovery CD or DVD. Note that not all POST messages indicate a failure in the Connect window and enter the settings recommended by a sequence of the notebook's components require service. Service Manual Troubleshooting and Diagnostics 3-19 Exit. In Windows, click Start > All Programs (or Programs) > Hewlett-Packard > Notebook > HP e-Diagtools > e-Diagtools for repair and/or follow-up actions. After...
Service Manual
Page 155
... error condition, it requires repair. 1. Disable shadow and execute code from ROM. Initialize CPU registers. Initialize Power Management. Restore CPU control word during warm boot. Initialize extended memory for option ROMs. Verify Real Mode. Shadow video BIOS ROM. 3-20 Troubleshooting and Diagnostics Service Manual First, confirm the failure by performing a "clean" boot, as described below. Note that if the notebook fails to restart with CMOS values. Press the reset button to return the notebook to start the notebook. Press the power button...
... error condition, it requires repair. 1. Disable shadow and execute code from ROM. Initialize CPU registers. Initialize Power Management. Restore CPU control word during warm boot. Initialize extended memory for option ROMs. Verify Real Mode. Shadow video BIOS ROM. 3-20 Troubleshooting and Diagnostics Service Manual First, confirm the failure by performing a "clean" boot, as described below. Note that if the notebook fails to restart with CMOS values. Press the reset button to return the notebook to start the notebook. Press the power button...
Service Manual
Page 159
... System Configuration Data Problem with NVRAM (CMOS) data. Enter BIOS Setup and see if the hard disk and drive A: are properly identified. A parity error indicates that can be located on the screen. Press to start the boot process or to locate the address and display it on the screen. nnnn kB Extended RAM Passed Where nnnn is the amount of RAM in System, Extended, or Shadow memory. BIOS attempts to enter BIOS Setup and change the settings...
... System Configuration Data Problem with NVRAM (CMOS) data. Enter BIOS Setup and see if the hard disk and drive A: are properly identified. A parity error indicates that can be located on the screen. Press to start the boot process or to locate the address and display it on the screen. nnnn kB Extended RAM Passed Where nnnn is the amount of RAM in System, Extended, or Shadow memory. BIOS attempts to enter BIOS Setup and change the settings...
HP Pavilion & Compaq Presario Notebook PC - Service Manual
Page 3
...Features ...1-15 Operation ...1-18 Turning the Notebook On and Off 1-18 Checking the Status of the Notebook 1-19 Using Fn Hot Keys ...1-20 Resetting the Notebook ...1-21 Specifications ...1-22 Internal Design ...1-27 Removal and Replacement 2-1 Disassembly Flowchart ...2-3 Removing the Battery (User-Replaceable 2-4 Removing a SDRAM Module (User-Replaceable 2-5 Removing the Wireless LAN Mini-PCI Card (User-Replaceable 2-6 Removing the Hard Disk Drive (User-Replaceable 2-7 Replacing Small Parts (User-Replaceable 2-9 Removing the Keyboard Cover (User-Replaceable 2-10 Removing the Speaker...
...Features ...1-15 Operation ...1-18 Turning the Notebook On and Off 1-18 Checking the Status of the Notebook 1-19 Using Fn Hot Keys ...1-20 Resetting the Notebook ...1-21 Specifications ...1-22 Internal Design ...1-27 Removal and Replacement 2-1 Disassembly Flowchart ...2-3 Removing the Battery (User-Replaceable 2-4 Removing a SDRAM Module (User-Replaceable 2-5 Removing the Wireless LAN Mini-PCI Card (User-Replaceable 2-6 Removing the Hard Disk Drive (User-Replaceable 2-7 Replacing Small Parts (User-Replaceable 2-9 Removing the Keyboard Cover (User-Replaceable 2-10 Removing the Speaker...
HP Pavilion & Compaq Presario Notebook PC - Service Manual
Page 70
... Update, select Download New and click OK. Repairing the BIOS IC (Authorized Service Providers Only) The notebook's BIOS IC cannot be able to reprogram a malfunctioning BIOS IC using either e-DiagTools for all three methods. Update the notebook's BIOS as follows: 1. Connect the AC adapter to reset the notebook. Installation utilities and instructions for Windows. 6. Using e-DiagTools for BIOS passwords-so record these directions exactly or you must replace the motherboard. When the process completes, press the power button...
... Update, select Download New and click OK. Repairing the BIOS IC (Authorized Service Providers Only) The notebook's BIOS IC cannot be able to reprogram a malfunctioning BIOS IC using either e-DiagTools for all three methods. Update the notebook's BIOS as follows: 1. Connect the AC adapter to reset the notebook. Installation utilities and instructions for Windows. 6. Using e-DiagTools for BIOS passwords-so record these directions exactly or you must replace the motherboard. When the process completes, press the power button...
HP Pavilion & Compaq Presario Notebook PC - Service Manual
Page 79
...Check battery contacts. Use BIOS Setup to check default boot order. Remove all but one SDRAM module. Remove all but one SDRAM module and try again. Make sure battery is installed and connected correctly. 3-6 Troubleshooting and Diagnostics Service Manual Battery or contacts. AC adapter. Motherboard. Beeps once, spins hard disk, repeats, but OS does not start from floppy drive, reload hard drive, replace hard drive. Check AC adapter. If power status light does not turn on . Startup Does not boot on battery LEDs. Press and hold power button to turn notebook off...
...Check battery contacts. Use BIOS Setup to check default boot order. Remove all but one SDRAM module. Remove all but one SDRAM module and try again. Make sure battery is installed and connected correctly. 3-6 Troubleshooting and Diagnostics Service Manual Battery or contacts. AC adapter. Motherboard. Beeps once, spins hard disk, repeats, but OS does not start from floppy drive, reload hard drive, replace hard drive. Check AC adapter. If power status light does not turn on . Startup Does not boot on battery LEDs. Press and hold power button to turn notebook off...
HP Pavilion & Compaq Presario Notebook PC - Service Manual
Page 83
.... External display. Hard drive or connector. Motherboard. Make sure CPU module is damaged, drive may not operate properly. Check display cable connections, replace display assembly. Declared to area on and warmed up. Adjust display brightness. Motherboard. Vertical crack near center of customer abuse. 3-10 Troubleshooting and Diagnostics Service Manual Repair Center: Comments Check cable connections. If external monitor displays no light. Declared to be caused by customer abuse. SDRAM modules. White display. Adjust display brightness. Display...
.... External display. Hard drive or connector. Motherboard. Make sure CPU module is damaged, drive may not operate properly. Check display cable connections, replace display assembly. Declared to area on and warmed up. Adjust display brightness. Motherboard. Vertical crack near center of customer abuse. 3-10 Troubleshooting and Diagnostics Service Manual Repair Center: Comments Check cable connections. If external monitor displays no light. Declared to be caused by customer abuse. SDRAM modules. White display. Adjust display brightness. Display...
HP Pavilion & Compaq Presario Notebook PC - Service Manual
Page 86
.... Service Manual Troubleshooting and Diagnostics 3-13 Click button does not work. Sound does not record. Avoid touching touch pad while booting or resuming. Top case. Delete temporary and unneeded files. SDRAM module. Test audio with e-Diagtools diagnostics. Make sure C drive has adequate free space. Check whether sound is connected, Use BIOS Setup to check settings. Top case. Motherboard. Notebook does not boot after adding SDRAM. Memory Out of memory error. Check settings in Device Manager. Make sure touch pad is installed from \hp\drivers\touchpad...
.... Service Manual Troubleshooting and Diagnostics 3-13 Click button does not work. Sound does not record. Avoid touching touch pad while booting or resuming. Top case. Delete temporary and unneeded files. SDRAM module. Test audio with e-Diagtools diagnostics. Make sure C drive has adequate free space. Check whether sound is connected, Use BIOS Setup to check settings. Top case. Motherboard. Notebook does not boot after adding SDRAM. Memory Out of memory error. Check settings in Device Manager. Make sure touch pad is installed from \hp\drivers\touchpad...
HP Pavilion & Compaq Presario Notebook PC - Service Manual
Page 92
... hardware test shows a recommended replacement part. The BIOS will not boot the notebook's operating system if the system memory, CPU, DMA, or interrupt controller fails the POST diagnostic tests. Service Manual Troubleshooting and Diagnostics 3-19 To save or print the Support Ticket, click Save As or Print. POST indicates progress by your support agent, click e-Mail. If POST displays an error message or issues a beep code indicating an error, confirm the problem using...
... hardware test shows a recommended replacement part. The BIOS will not boot the notebook's operating system if the system memory, CPU, DMA, or interrupt controller fails the POST diagnostic tests. Service Manual Troubleshooting and Diagnostics 3-19 To save or print the Support Ticket, click Save As or Print. POST indicates progress by your support agent, click e-Mail. If POST displays an error message or issues a beep code indicating an error, confirm the problem using...
HP Pavilion & Compaq Presario Notebook PC - Service Manual
Page 93
... video configuration against CMOS. Initialize all accessories, including SDRAM modules, port replicator, PC cards, printer, external monitor, pointing device, and keyboard. 2. The beep code indicates the POST routine in system. Disable shadow and execute code from ROM. Enable CPU cache. Initialize PCI Bus Mastering devices. Auto size DRAM; or wrong type or no auto adapter or unusual AC adapter configuration. 3. Enable cache before memory Auto size. 8254 timer initialization. 8237 DMA controller initialization. Initialize Phoenix Dispatch Manager...
... video configuration against CMOS. Initialize all accessories, including SDRAM modules, port replicator, PC cards, printer, external monitor, pointing device, and keyboard. 2. The beep code indicates the POST routine in system. Disable shadow and execute code from ROM. Enable CPU cache. Initialize PCI Bus Mastering devices. Auto size DRAM; or wrong type or no auto adapter or unusual AC adapter configuration. 3. Enable cache before memory Auto size. 8254 timer initialization. 8237 DMA controller initialization. Initialize Phoenix Dispatch Manager...
HP Pavilion & Compaq Presario Notebook PC - Service Manual
Page 97
... indicates a failed bit. Press to display the previous screen (usually an initialization error of shadow RAM in kB successfully tested. CD ROM Drive CD-ROM drive identified. A parity error indicates that failed the memory test. Fixed Disk n Fixed disk n (0-3) identified. Invalid System Configuration Data Problem with NVRAM (CMOS) data. BIOS attempts to locate the address and display it on the screen. Parity is the amount of an Option ROM, such as an add-on card). Parity error...
... indicates a failed bit. Press to display the previous screen (usually an initialization error of shadow RAM in kB successfully tested. CD ROM Drive CD-ROM drive identified. A parity error indicates that failed the memory test. Fixed Disk n Fixed disk n (0-3) identified. Invalid System Configuration Data Problem with NVRAM (CMOS) data. BIOS attempts to locate the address and display it on the screen. Parity is the amount of an Option ROM, such as an add-on card). Parity error...
Startup Guide Compaq Notebook Series
Page 75
... the TouchPad. Select Start > Control Panel > Appearance and Themes, Display. • Try adjusting the size of 1024 × 768 or higher, depending on , but cannot find the Wordpad.exe program file. Troubleshooting and Maintenance Troubleshooting Your Notebook • Restart the system: remove the disc from the drive, and select Start > Turn Off Computer > Restart. • If you created the CD on a DVD/CD-RW combo-type drive, try setting Video Display Device to...
... the TouchPad. Select Start > Control Panel > Appearance and Themes, Display. • Try adjusting the size of 1024 × 768 or higher, depending on , but cannot find the Wordpad.exe program file. Troubleshooting and Maintenance Troubleshooting Your Notebook • Restart the system: remove the disc from the drive, and select Start > Turn Off Computer > Restart. • If you created the CD on a DVD/CD-RW combo-type drive, try setting Video Display Device to...