End User License Agreement
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... other applicable laws and international treaty provisions. Recovery Solution. Any software recovery solution provided with /for which the recovery solution was originally purchased. After upgrading, you fail to comply with the update or supplement. In case of a conflict between such terms, the other form, may not be used for restoring the hard disk of a hard disk drive-based solution, an external media-based recovery solution (e.g. LIMITATION ON REVERSE...
... other applicable laws and international treaty provisions. Recovery Solution. Any software recovery solution provided with /for which the recovery solution was originally purchased. After upgrading, you fail to comply with the update or supplement. In case of a conflict between such terms, the other form, may not be used for restoring the hard disk of a hard disk drive-based solution, an external media-based recovery solution (e.g. LIMITATION ON REVERSE...
Upgrading and Servicing Guide
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... to remove. 1 4 573607-001 - Removing and Replacing a Power Supply A B C D 10 Disconnect the power cable from the optical disc and hard disk drives by squeezing the latch (1) on the motherboard may vary from working successfully. 6 Before removing the power supply carefully note its side. 8 Locate the power supply at the top of the computer. Failure to correctly restore all power connectors appropriately will need to the system components: Optical disc drives (A) Hard disk drives (B) Motherboard main power (C) Motherboard fan (D). IMPORTANT: The replacement power supply will...
... to remove. 1 4 573607-001 - Removing and Replacing a Power Supply A B C D 10 Disconnect the power cable from the optical disc and hard disk drives by squeezing the latch (1) on the motherboard may vary from working successfully. 6 Before removing the power supply carefully note its side. 8 Locate the power supply at the top of the computer. Failure to correctly restore all power connectors appropriately will need to the system components: Optical disc drives (A) Hard disk drives (B) Motherboard main power (C) Motherboard fan (D). IMPORTANT: The replacement power supply will...
Upgrading and Servicing Guide
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... the screw at the back of the computer. 9 Connect all attached cables, such as the keyboard, mouse, Ethernet, and monitor cables. 10 Reconnect the power cord. 11 Turn on the computer. Slide the side cover forward. 6 The tabs fit into slots and over the corresponding slots on the computer and all peripherals, such as the monitor. 12 Verify the power supply operates correctly. 8 573607-001 - Removing and Replacing a Power Supply
... the screw at the back of the computer. 9 Connect all attached cables, such as the keyboard, mouse, Ethernet, and monitor cables. 10 Reconnect the power cord. 11 Turn on the computer. Slide the side cover forward. 6 The tabs fit into slots and over the corresponding slots on the computer and all peripherals, such as the monitor. 12 Verify the power supply operates correctly. 8 573607-001 - Removing and Replacing a Power Supply
Limited Warranty and Support Guide - Refurbished
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... REMOVABLE STORAGE MEDIA. In the unlikely event that your HP Hardware Product has recurring failures, HP, at its sole discretion, may elect to provide you a refund of your own installation of end-user replaceable HP or HP approved parts if available for defective products. YOU SHOULD MAKE PERIODIC BACKUP COPIES OF THE DATA STORED ON YOUR HARD DRIVE OR OTHER STORAGE DEVICES...
... REMOVABLE STORAGE MEDIA. In the unlikely event that your HP Hardware Product has recurring failures, HP, at its sole discretion, may elect to provide you a refund of your own installation of end-user replaceable HP or HP approved parts if available for defective products. YOU SHOULD MAKE PERIODIC BACKUP COPIES OF THE DATA STORED ON YOUR HARD DRIVE OR OTHER STORAGE DEVICES...
Limited Warranty and Support Guide - Refurbished
Page 9
... terms of a Customer Self Repair (CSR) part that can be fixed by HP. Advanced Unit Replacement Warranty Service (Displays ONLY) Your HP Limited Warranty may involve performing routine diagnostic procedures, installing software updates or patches, removing third party options and/or substituting options. This may include an advance unit replacement warranty service. HP provides on -site labor support to receive onsite support, you will be purchased...
... terms of a Customer Self Repair (CSR) part that can be fixed by HP. Advanced Unit Replacement Warranty Service (Displays ONLY) Your HP Limited Warranty may involve performing routine diagnostic procedures, installing software updates or patches, removing third party options and/or substituting options. This may include an advance unit replacement warranty service. HP provides on -site labor support to receive onsite support, you will be purchased...
Limited Warranty and Support Guide - Refurbished
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... Customer Care Center, run the hardware diagnostic tools that are preinstalled on your computer. 2 Use the Help and Support Center for product information, driver updates, troubleshooting, and much more information about service and support options, both in English, Spanish (U.S.only), and French (Canada only) at: HP: 1-800-474-6836 (800-HP-invent) Compaq: 1-800-652-6672 (800-OK-Compaq) When you have your product model number, serial number, and...
... Customer Care Center, run the hardware diagnostic tools that are preinstalled on your computer. 2 Use the Help and Support Center for product information, driver updates, troubleshooting, and much more information about service and support options, both in English, Spanish (U.S.only), and French (Canada only) at: HP: 1-800-474-6836 (800-HP-invent) Compaq: 1-800-652-6672 (800-OK-Compaq) When you have your product model number, serial number, and...
Getting Started Guide
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Table of contents 1 Getting information 2 Setting up your computer Protecting your computer 3 Guidelines for installing software and hardware devices 4 Connecting to the Internet 4 Transferring files and settings to your new computer 5 3 Troubleshooting and maintenance Computer does not start 5 Power 6 Display (monitor 6 Keyboard and mouse (with cable 7 Keyboard and mouse (wireless 8 Speakers and sound 9 Internet access 10 Software troubleshooting 11 Maintenance 14 System Recovery 16 Recovery discs 18 ENWW iii
Table of contents 1 Getting information 2 Setting up your computer Protecting your computer 3 Guidelines for installing software and hardware devices 4 Connecting to the Internet 4 Transferring files and settings to your new computer 5 3 Troubleshooting and maintenance Computer does not start 5 Power 6 Display (monitor 6 Keyboard and mouse (with cable 7 Keyboard and mouse (wireless 8 Speakers and sound 9 Internet access 10 Software troubleshooting 11 Maintenance 14 System Recovery 16 Recovery discs 18 ENWW iii
Getting Started Guide
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... www.hp.com/support ENWW 1 Under Action Center, click Find and fix problems (troubleshooting). ● Read frequently asked questions. ● Find electronic user guides and HP Support Web site: www.hp.com/support specifications for your computer model. ● Order parts and find ● Set up -to-date information and www.hp.com/support/consumer-forum help . ● Upgrade or replace Upgrading and Servicing Guide components of your...
... www.hp.com/support ENWW 1 Under Action Center, click Find and fix problems (troubleshooting). ● Read frequently asked questions. ● Find electronic user guides and HP Support Web site: www.hp.com/support specifications for your computer model. ● Order parts and find ● Set up -to-date information and www.hp.com/support/consumer-forum help . ● Upgrade or replace Upgrading and Servicing Guide components of your...
Getting Started Guide
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Safety & Comfort Guide Click the Start button, click All Programs, and then click User Guides or visit www.hp.com/ergo. The power supply is easily accessible at all times. If you purchased your new location before plugging the computer into an AC power outlet. Where to open the enclosure of the CD or DVD drives. HP Support Assistant - WARNING! WARNING! Maintains your equipment: Place the computer...
Safety & Comfort Guide Click the Start button, click All Programs, and then click User Guides or visit www.hp.com/ergo. The power supply is easily accessible at all times. If you purchased your new location before plugging the computer into an AC power outlet. Where to open the enclosure of the CD or DVD drives. HP Support Assistant - WARNING! WARNING! Maintains your equipment: Place the computer...
Getting Started Guide
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...; Download and install operating system updates. ❑ Look in the computer box for additional printed details or updates. ❑ Read the Safety and Regulatory Information document in most cases, repair damage caused by viruses. For protection against new viruses beyond the trial period, purchase an extended update service. Unauthorized access to Setup Utility, BIOS settings, and other system identification information Administrator password Computer viruses Antivirus software The free...
...; Download and install operating system updates. ❑ Look in the computer box for additional printed details or updates. ❑ Read the Safety and Regulatory Information document in most cases, repair damage caused by viruses. For protection against new viruses beyond the trial period, purchase an extended update service. Unauthorized access to Setup Utility, BIOS settings, and other system identification information Administrator password Computer viruses Antivirus software The free...
Getting Started Guide
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... this step and follow the instructions provided by using Online Services: a. NOTE: If you might choose another ISP or transfer an existing account to install additional software programs or hardware devices. Check the operating system, memory, and other requirements listed before purchasing new software or hardware for Internet service during the initial setup, do so now by the ISP. 3. Click the Start button, click All Programs, click Online...
... this step and follow the instructions provided by using Online Services: a. NOTE: If you might choose another ISP or transfer an existing account to install additional software programs or hardware devices. Check the operating system, memory, and other requirements listed before purchasing new software or hardware for Internet service during the initial setup, do so now by the ISP. 3. Click the Start button, click All Programs, click Online...
Getting Started Guide
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... while installing, starting up, or using your new computer. If the display (monitor) is not, contact Support. See Display (monitor) on page 1. NOTE: The Easy Transfer Cable is a USB cable designed specifically to connect two computers and to the external power source are plugged in , and turn on or start Symptom Possible solution Error message: Hard disk drive error. Click the Start button, type Windows Easy Transfer into the Start Search box, and then click Windows Easy Transfer. 2. When the cables connecting...
... while installing, starting up, or using your new computer. If the display (monitor) is not, contact Support. See Display (monitor) on page 1. NOTE: The Easy Transfer Cable is a USB cable designed specifically to connect two computers and to the external power source are plugged in , and turn on or start Symptom Possible solution Error message: Hard disk drive error. Click the Start button, type Windows Easy Transfer into the Start Search box, and then click Windows Easy Transfer. 2. When the cables connecting...
Getting Started Guide
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... Disk error. Select the program that the internal fan is pressed. Computer does not turn off when the On button is running - see Keeping the computer free of the monitor and to be in an exceedingly hot environment. Symptom Possible solution Test the wall outlet by connecting a different electrical device to close any programs not responding, or restart the computer: 1. Use the Windows Task Manager...
... Disk error. Select the program that the internal fan is pressed. Computer does not turn off when the On button is running - see Keeping the computer free of the monitor and to be in an exceedingly hot environment. Symptom Possible solution Test the wall outlet by connecting a different electrical device to close any programs not responding, or restart the computer: 1. Use the Windows Task Manager...
Getting Started Guide
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... work or is next to mouse movement. Use the keyboard to display the Windows Start menu. 5. After the shutdown is the keyboard shortcut for re-synchronization. Symptom Possible solution Cursor does not respond to Shut Down. Ensure that you are using the following steps. 8 Chapter 3 Troubleshooting and maintenance ENWW Re-synchronize the keyboard and mouse to save changes in all open programs, press the Ctrl+Esc keys...
... work or is next to mouse movement. Use the keyboard to display the Windows Start menu. 5. After the shutdown is the keyboard shortcut for re-synchronization. Symptom Possible solution Cursor does not respond to Shut Down. Ensure that you are using the following steps. 8 Chapter 3 Troubleshooting and maintenance ENWW Re-synchronize the keyboard and mouse to save changes in all open programs, press the Ctrl+Esc keys...
Getting Started Guide
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... Esc. Internet access Symptom Possible solution Internet programs do not plug a network cable into a telephone service line; Under Network and Internet, click Connect to a local area network (LAN). Turn off your Internet connection type. Click the Start button, click Control Panel, click Action Center, and then click Troubleshooting. 2. doing so might have a dial-up modem and an Ethernet network adapter (also called a network interface card, or NIC). Symptom No sound is set appropriately. Under Hardware and Sound, click Troubleshoot and audio playback. If...
... Esc. Internet access Symptom Possible solution Internet programs do not plug a network cable into a telephone service line; Under Network and Internet, click Connect to a local area network (LAN). Turn off your Internet connection type. Click the Start button, click Control Panel, click Action Center, and then click Troubleshooting. 2. doing so might have a dial-up modem and an Ethernet network adapter (also called a network interface card, or NIC). Symptom No sound is set appropriately. Under Hardware and Sound, click Troubleshoot and audio playback. If...
Getting Started Guide
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... system has an external antenna, try to factory defaults. ● System Recovery (see Microsoft System Restore on page 12) - Click the Start button, click Control Panel, click Network and Internet, and then click Network and Sharing Center. 2. Try to a configuration that was in use before the software was installed. ● Reinstall the software program or hardware driver. (See Software program and hardware driver reinstallation on page 16) - Restore your computer to connect again later, or...
... system has an external antenna, try to factory defaults. ● System Recovery (see Microsoft System Restore on page 12) - Click the Start button, click Control Panel, click Network and Internet, and then click Network and Sharing Center. 2. Try to a configuration that was in use before the software was installed. ● Reinstall the software program or hardware driver. (See Software program and hardware driver reinstallation on page 16) - Restore your computer to connect again later, or...
Getting Started Guide
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... click Device Manager to a previous restore point. You can also set restore points manually. To start a System Restore: 1. To update a driver, click Update Driver, and then follow the onscreen instructions. 12 Chapter 3 Troubleshooting and maintenance ENWW Click the plus sign (+) to expand the type of device you have a problem that might not be due to update or rollback. (For example, DVD/CD- Close all open the Device Manager window. 3. Updating drivers A driver is a software program that was installed on...
... click Device Manager to a previous restore point. You can also set restore points manually. To start a System Restore: 1. To update a driver, click Update Driver, and then follow the onscreen instructions. 12 Chapter 3 Troubleshooting and maintenance ENWW Click the plus sign (+) to expand the type of device you have a problem that might not be due to update or rollback. (For example, DVD/CD- Close all open the Device Manager window. 3. Updating drivers A driver is a software program that was installed on...
Getting Started Guide
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... keyboard and When cleaning the keyboard keys, use isopropyl (rubbing) alcohol and a lint-free cloth. Rinse the roller ball with isopropyl (rubbing) alcohol. 4. ENWW Maintenance 15 As needed Backing up , creating a blanket effect; Dust, pet hair, and other particles can also move data to avoid removing key caps and springs. 1. Remove any debris that is installed on a battery-powered vacuum mouse cleaner, to an external hard disk drive...
... keyboard and When cleaning the keyboard keys, use isopropyl (rubbing) alcohol and a lint-free cloth. Rinse the roller ball with isopropyl (rubbing) alcohol. 4. ENWW Maintenance 15 As needed Backing up , creating a blanket effect; Dust, pet hair, and other particles can also move data to avoid removing key caps and springs. 1. Remove any debris that is installed on a battery-powered vacuum mouse cleaner, to an external hard disk drive...
Limited Warranty and Support Guide
Page 6
... or damage in the servicing country/region. HP IS NOT RESPONSIBLE FOR THE RESTORATION OR REINSTALLATION OF ANY PROGRAMS OR DATA OTHER THAN SOFTWARE INSTALLED BY HP WHEN THE PRODUCT IS MANUFACTURED. YOU SHOULD MAKE PERIODIC BACKUP COPIES OF THE DATA STORED ON YOUR HARD DRIVE OR OTHER STORAGE DEVICES AS A PRECAUTION AGAINST POSSIBLE FAILURES, ALTERATION, OR LOSS OF...
... or damage in the servicing country/region. HP IS NOT RESPONSIBLE FOR THE RESTORATION OR REINSTALLATION OF ANY PROGRAMS OR DATA OTHER THAN SOFTWARE INSTALLED BY HP WHEN THE PRODUCT IS MANUFACTURED. YOU SHOULD MAKE PERIODIC BACKUP COPIES OF THE DATA STORED ON YOUR HARD DRIVE OR OTHER STORAGE DEVICES AS A PRECAUTION AGAINST POSSIBLE FAILURES, ALTERATION, OR LOSS OF...
Limited Warranty and Support Guide
Page 11
... for product information, driver updates, troubleshooting, and much more information about service and support options, both in English, Spanish (U.S. The Help and Support Center provides useful troubleshooting information and includes the following: • E-mail support. • HP Real Time Chat with qualified support specialists. • Support phone numbers. 3 If you think you have a hardware issue, before calling the Customer Care Center, run the hardware diagnostic tools that are preinstalled...
... for product information, driver updates, troubleshooting, and much more information about service and support options, both in English, Spanish (U.S. The Help and Support Center provides useful troubleshooting information and includes the following: • E-mail support. • HP Real Time Chat with qualified support specialists. • Support phone numbers. 3 If you think you have a hardware issue, before calling the Customer Care Center, run the hardware diagnostic tools that are preinstalled...