Compaq StorageWorks Fibre Channel Troubleshooting Guide
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... Notes vi Where to Go for Additional Help vii Telephone Numbers viii Chapter 1 Introduction Fibre Channel Arbitrated Loop Components in a Primary Storage System 1-2 Compaq StorageWorks RAID Array 4000 System with Redundant Components...1-3 Fibre Channel Host Bus Adapter/P 1-4 Fibre Channel Host Bus Adapter/E 1-5 64-Bit/66-MHz Fibre Channel Host Adapter 1-6 RA4000 Controller 1-7 ...
... Notes vi Where to Go for Additional Help vii Telephone Numbers viii Chapter 1 Introduction Fibre Channel Arbitrated Loop Components in a Primary Storage System 1-2 Compaq StorageWorks RAID Array 4000 System with Redundant Components...1-3 Fibre Channel Host Bus Adapter/P 1-4 Fibre Channel Host Bus Adapter/E 1-5 64-Bit/66-MHz Fibre Channel Host Adapter 1-6 RA4000 Controller 1-7 ...
Compaq StorageWorks Fibre Channel Troubleshooting Guide
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... Diagnostics for Windows CE 3-1 Compaq Fibre Channel Diagnostics for Windows 95/98 3-1 Compaq Fibre Channel Backup Diagnostics for Windows NT 3-2 Installing Compaq Fibre Channel Diagnostics for Windows CE 3-3 Installing Compaq Fibre Channel Diagnostics for Windows 95 or 98 3-4 Installing Compaq Fibre Channel Backup Diagnostics for Windows NT 3-4 Chapter 4 StorageWorks RAID Array 4000 and 4100 Troubleshooting Flow Charts Overview of...
... Diagnostics for Windows CE 3-1 Compaq Fibre Channel Diagnostics for Windows 95/98 3-1 Compaq Fibre Channel Backup Diagnostics for Windows NT 3-2 Installing Compaq Fibre Channel Diagnostics for Windows CE 3-3 Installing Compaq Fibre Channel Diagnostics for Windows 95 or 98 3-4 Installing Compaq Fibre Channel Backup Diagnostics for Windows NT 3-4 Chapter 4 StorageWorks RAID Array 4000 and 4100 Troubleshooting Flow Charts Overview of...
Compaq StorageWorks Fibre Channel Troubleshooting Guide
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The Fibre Channel Fault Isolation Utility displays all devices that component's installation or user guide. 1 Chapter Introduction The Compaq StorageWorks Fibre Channel Troubleshooting Guide provides a description of Compaq StorageWorks RAID Array 4000 and 4100 components for primary and Enterprise Backup Solution components for link errors within the FC-AL. After determining a suspected faulty component, additional troubleshooting details are...
The Fibre Channel Fault Isolation Utility displays all devices that component's installation or user guide. 1 Chapter Introduction The Compaq StorageWorks Fibre Channel Troubleshooting Guide provides a description of Compaq StorageWorks RAID Array 4000 and 4100 components for primary and Enterprise Backup Solution components for link errors within the FC-AL. After determining a suspected faulty component, additional troubleshooting details are...
Compaq StorageWorks Fibre Channel Troubleshooting Guide
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...: I Two Fibre Channel Host Bus Adapters (PCI only) I Two storage hubs (7 or 12) I At least one Compaq RA4000 consisting of two RA4000 Controllers and several hotpluggable SCSI hard drives I Two longwave or shortwave GigaBit Interface Converter (GBIC) ... Introduction 1-3 Table 1-1 FC-AL Components in a Primary Storage System Reference Component Server RA4000 Rack-Mountable RA4000 (Tower) Fibre Channel Storage Hub 7 GigaBit Interface Converter Compaq StorageWorks RAID Array 4000 System with Redundant Components A Compaq StorageWorks RAID Array 4000 system with two RA4000(s)
...: I Two Fibre Channel Host Bus Adapters (PCI only) I Two storage hubs (7 or 12) I At least one Compaq RA4000 consisting of two RA4000 Controllers and several hotpluggable SCSI hard drives I Two longwave or shortwave GigaBit Interface Converter (GBIC) ... Introduction 1-3 Table 1-1 FC-AL Components in a Primary Storage System Reference Component Server RA4000 Rack-Mountable RA4000 (Tower) Fibre Channel Storage Hub 7 GigaBit Interface Converter Compaq StorageWorks RAID Array 4000 System with Redundant Components A Compaq StorageWorks RAID Array 4000 system with two RA4000(s)
Compaq StorageWorks Fibre Channel Troubleshooting Guide
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...Ultra SCSI-3 hot-pluggable hard drives. Refer to the Compaq StorageWorks RAID 4000 User Guide (P/N 340428-001) or Compaq StorageWorks RAID 4100 User Guide (P/N146297-001) for a redundant configuration. ...The RA4000 comes equipped with a 16-MB Read Cache on the controller board I Performance monitoring through Compaq Insight Manager I Automatic performance tuning I Pre-failure notification on hard drives I Array Configuration Utility I Read-ahead caching I Tagged command queuing I Removable Array...
...Ultra SCSI-3 hot-pluggable hard drives. Refer to the Compaq StorageWorks RAID 4000 User Guide (P/N 340428-001) or Compaq StorageWorks RAID 4100 User Guide (P/N146297-001) for a redundant configuration. ...The RA4000 comes equipped with a 16-MB Read Cache on the controller board I Performance monitoring through Compaq Insight Manager I Automatic performance tuning I Pre-failure notification on hard drives I Array Configuration Utility I Read-ahead caching I Tagged command queuing I Removable Array...
Compaq StorageWorks Fibre Channel Troubleshooting Guide
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... 8. Perform a normal system shutdown of the server. 2. Apply power to the Compaq StorageWorks Fibre Channel Host Bus Adapter Installation Guide and Compaq StorageWorks RAID 4000 User Guide or Compaq StorageWorks RAID 4100 User Guide for details. Carefully remove the GBIC module from the failed Fibre Channel...a non PCI Hot-Plug slot: 1. Apply power to replace FC-AL components in a StorageWorks RAID Array 4000 or 4100 storage system. 1-12 Compaq StorageWorks Fibre Channel Troubleshooting Guide Replacing Components in a Primary Storage System This section describes the steps required ...
... 8. Perform a normal system shutdown of the server. 2. Apply power to the Compaq StorageWorks Fibre Channel Host Bus Adapter Installation Guide and Compaq StorageWorks RAID 4000 User Guide or Compaq StorageWorks RAID 4100 User Guide for details. Carefully remove the GBIC module from the failed Fibre Channel...a non PCI Hot-Plug slot: 1. Apply power to replace FC-AL components in a StorageWorks RAID Array 4000 or 4100 storage system. 1-12 Compaq StorageWorks Fibre Channel Troubleshooting Guide Replacing Components in a Primary Storage System This section describes the steps required ...
Compaq StorageWorks Fibre Channel Troubleshooting Guide
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4 Chapter StorageWorks RAID Array 4000 and 4100 Troubleshooting Flow Charts This chapter contains troubleshooting flow charts that will help diagnose problems on a FC-AL in an RA4000 and RA4100 Storage System. The ... are listed by problem symptoms or troubleshooting procedures, as follows: I Overview of the Troubleshooting Flow Charts (page 4-2) I Verify System Operation (4-4) I Determine a Bad Link (4-6) I Some Fibre Array Controllers are Detected (page 4-7) I Visual and Physical Inspection of the FC-AL (page 4-10) I Checking the Link between the Storage Hub and the Fibre Channel...
4 Chapter StorageWorks RAID Array 4000 and 4100 Troubleshooting Flow Charts This chapter contains troubleshooting flow charts that will help diagnose problems on a FC-AL in an RA4000 and RA4100 Storage System. The ... are listed by problem symptoms or troubleshooting procedures, as follows: I Overview of the Troubleshooting Flow Charts (page 4-2) I Verify System Operation (4-4) I Determine a Bad Link (4-6) I Some Fibre Array Controllers are Detected (page 4-7) I Visual and Physical Inspection of the FC-AL (page 4-10) I Checking the Link between the Storage Hub and the Fibre Channel...
Compaq StorageWorks Fibre Channel Troubleshooting Guide
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... Are Detected flow chart No When using the Fibre Channel Fault Isolation Utility, were all Fibre Channel Array Controllers missing? StorageWorks RAID Array 4000 and 4100 Troubleshooting Flow Charts 4-3 A Use the Determining A Bad Link flow chart When using the Fibre Channel Fault Isolation Utility, were errors on the FC-AL indicated? ...
... Are Detected flow chart No When using the Fibre Channel Fault Isolation Utility, were all Fibre Channel Array Controllers missing? StorageWorks RAID Array 4000 and 4100 Troubleshooting Flow Charts 4-3 A Use the Determining A Bad Link flow chart When using the Fibre Channel Fault Isolation Utility, were errors on the FC-AL indicated? ...
Compaq StorageWorks Fibre Channel Troubleshooting Guide
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Any errors in the Fault Isolation Utility Note: Loop errors may occur briefly as a result of starting the Fault Isolation Utility or adding or removing Fibre Channel Array Controllers. No Done Yes Go to Determining Bad Link flow chart This is normal. StorageWorks RAID Array 4000 and 4100 Troubleshooting Flow Charts 4-5 B Highlight a server in Error Histogram?
Any errors in the Fault Isolation Utility Note: Loop errors may occur briefly as a result of starting the Fault Isolation Utility or adding or removing Fibre Channel Array Controllers. No Done Yes Go to Determining Bad Link flow chart This is normal. StorageWorks RAID Array 4000 and 4100 Troubleshooting Flow Charts 4-5 B Highlight a server in Error Histogram?
Compaq StorageWorks Fibre Channel Troubleshooting Guide
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Determine which ALPAs are not shown by the utility. Yes C Check seating of the LED. Is the Active LED blinking on the Fibre Channel Array Controller not returning an ALPA? Check to make sure the power supply is secure and the power source is active. StorageWorks RAID Array 4000 and 4100 Troubleshooting Flow Charts 4-7 Some Fibre Channel Array Controllers Are Detected Begin Run the Fault Isolation utility. No See Appendix A for the location of the Fibre Channel Array Controller.
Determine which ALPAs are not shown by the utility. Yes C Check seating of the LED. Is the Active LED blinking on the Fibre Channel Array Controller not returning an ALPA? Check to make sure the power supply is secure and the power source is active. StorageWorks RAID Array 4000 and 4100 Troubleshooting Flow Charts 4-7 Some Fibre Channel Array Controllers Are Detected Begin Run the Fault Isolation utility. No See Appendix A for the location of the Fibre Channel Array Controller.
Compaq StorageWorks Fibre Channel Troubleshooting Guide
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...Bus Adapter in another Fibre Channel Array Controller and run the utility program again. Yes Reset the Fibre Channel Array Controller and run the utility program again. Yes Verify that have GBICs and cables installed? StorageWorks RAID Array 4000 and 4100 Troubleshooting Flow Charts 4-9 C1 Are ...the active LEDs lit on the loop. Return Yes Replace the GBIC. Check seating of the Fibre Channel Array Controller. See Appendix A. Reset the GBIC. If...
...Bus Adapter in another Fibre Channel Array Controller and run the utility program again. Yes Reset the Fibre Channel Array Controller and run the utility program again. Yes Verify that have GBICs and cables installed? StorageWorks RAID Array 4000 and 4100 Troubleshooting Flow Charts 4-9 C1 Are ...the active LEDs lit on the loop. Return Yes Replace the GBIC. Check seating of the Fibre Channel Array Controller. See Appendix A. Reset the GBIC. If...
Compaq StorageWorks Fibre Channel Troubleshooting Guide
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No Return Yes Done The cable connector ferrules must be inserted fully into GBIC correctly. Was the problem corrected? StorageWorks RAID Array 4000 and 4100 Troubleshooting Flow Charts 4-11 D Check that cable connector is inserted into the connector and not recessed. Check with the Fault Isolation Utility to see if the problem was corrected.
No Return Yes Done The cable connector ferrules must be inserted fully into GBIC correctly. Was the problem corrected? StorageWorks RAID Array 4000 and 4100 Troubleshooting Flow Charts 4-11 D Check that cable connector is inserted into the connector and not recessed. Check with the Fault Isolation Utility to see if the problem was corrected.
Compaq StorageWorks Fibre Channel Troubleshooting Guide
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... and the power source is active No Insert cable into the GBIC on this GBIC. Possible Fibre Channel Array failure. StorageWorks RAID Array 4000 and 4100 Troubleshooting Flow Charts 4-13 E Run the loopback test on the Fibre Array Controller. Did the loopback test fail with an external error message? Yes Check to the Fibre Channel Loopback...
... and the power source is active No Insert cable into the GBIC on this GBIC. Possible Fibre Channel Array failure. StorageWorks RAID Array 4000 and 4100 Troubleshooting Flow Charts 4-13 E Run the loopback test on the Fibre Array Controller. Did the loopback test fail with an external error message? Yes Check to the Fibre Channel Loopback...
Compaq StorageWorks Fibre Channel Troubleshooting Guide
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Test these components at the Fibre Channel Array Controller using the loopback diagnostic and the flow chart procedure - Use the flow chart on page 4-10 To test the GBICs and the Fibre Channel ... performance with new components. Use the Flow Chart on page 4-12 Another method to the Fibre Channel Array Controller. F No Connect a GBIC and cable to replace them with the Fault Isolation Utility. StorageWorks RAID Array 4000 and 4100 Troubleshooting Flow Charts 4-15 Checking the Link Between the Storage Hub and the Fibre Channel Host Bus...
Test these components at the Fibre Channel Array Controller using the loopback diagnostic and the flow chart procedure - Use the flow chart on page 4-10 To test the GBICs and the Fibre Channel ... performance with new components. Use the Flow Chart on page 4-12 Another method to the Fibre Channel Array Controller. F No Connect a GBIC and cable to replace them with the Fault Isolation Utility. StorageWorks RAID Array 4000 and 4100 Troubleshooting Flow Charts 4-15 Checking the Link Between the Storage Hub and the Fibre Channel Host Bus...
Compaq StorageWorks Fibre Channel Troubleshooting Guide
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... GBICs and nodes of running a diagnostic utility remotely through a serial port connection between the Fibre Array and a PC such as a laptop. Remove the GBIC from the Fibre Hub 7 into the Fibre Array. Run the diagnostics utility on the remote computer. Load the utility on the laptop or other computer... Did the test pass? This plug is used to close the circuit. Remove the Fibre Channel cable from the GBIC at the Fibre Array. StorageWorks RAID Array 4000 and 4100 Troubleshooting Flow Charts 4-17 Fibre Channel Loopback Test Begin The Fibre Channel Loopback test is a method to the Fibre...
... GBICs and nodes of running a diagnostic utility remotely through a serial port connection between the Fibre Array and a PC such as a laptop. Remove the GBIC from the Fibre Hub 7 into the Fibre Array. Run the diagnostics utility on the remote computer. Load the utility on the laptop or other computer... Did the test pass? This plug is used to close the circuit. Remove the Fibre Channel cable from the GBIC at the Fibre Array. StorageWorks RAID Array 4000 and 4100 Troubleshooting Flow Charts 4-17 Fibre Channel Loopback Test Begin The Fibre Channel Loopback test is a method to the Fibre...
Compaq StorageWorks Fibre Channel Troubleshooting Guide
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No Yes Reseat the GBIC. Yes Replace the Fibre Channel Array Controller. Done Internal failure indicated? No External failure indicated? StorageWorks RAID Array 4000 and 4100 Troubleshooting Flow Charts 4-19 G1 GBIC not plugged-in error? Return to page 4-17 to begin the Fibre Channel Loopback Test flowchart again. Done Yes No Return Replace the GBIC or Fibre Channel Cable, depending on which was being tested.
No Yes Reseat the GBIC. Yes Replace the Fibre Channel Array Controller. Done Internal failure indicated? No External failure indicated? StorageWorks RAID Array 4000 and 4100 Troubleshooting Flow Charts 4-19 G1 GBIC not plugged-in error? Return to page 4-17 to begin the Fibre Channel Loopback Test flowchart again. Done Yes No Return Replace the GBIC or Fibre Channel Cable, depending on which was being tested.