System Manual
Page 5
... ready to over 285 channels of TV programming, satellite music and a great selection of the biggest box office movies from DIRECTV CINEMA™. If your receiver was designed to the DIRECTV Family! Welcome! I M P O R T A N T: • You must subscribe to HD Access in ,... it's time to start enjoying access to start watching TV. Getting Connected If a professional installed your DIRECTV® Receiver, you step by step through everything from pushing the POWER button to searching for and finding your favorite programs. This user guide applies to view...
... ready to over 285 channels of TV programming, satellite music and a great selection of the biggest box office movies from DIRECTV CINEMA™. If your receiver was designed to the DIRECTV Family! Welcome! I M P O R T A N T: • You must subscribe to HD Access in ,... it's time to start enjoying access to start watching TV. Getting Connected If a professional installed your DIRECTV® Receiver, you step by step through everything from pushing the POWER button to searching for and finding your favorite programs. This user guide applies to view...
System Manual
Page 7
... 48 GSN Game Lounge 48 Quicktune 49 ScoreGuide 49 TV Apps 50 CHAPTER 4: SETTINGS Setup and Activation 52 Guided Setup 52 Activate Your DIRECTV® Service 52 Connections 53 Your Phone Connection 53 Your Internet Connection 53 Connections for Auxiliary Equipment 54 System Setup 59 CHAPTER 5: HELP... & TROUBLESHOOTING Help 70 Troubleshooting Tips 71 Reset/Reauthorize Your Receiver 71 On-Screen Error Messages 72 System Software Updates 72 Run the System Test 73 Frequently Asked Questions 74 7
... 48 GSN Game Lounge 48 Quicktune 49 ScoreGuide 49 TV Apps 50 CHAPTER 4: SETTINGS Setup and Activation 52 Guided Setup 52 Activate Your DIRECTV® Service 52 Connections 53 Your Phone Connection 53 Your Internet Connection 53 Connections for Auxiliary Equipment 54 System Setup 59 CHAPTER 5: HELP... & TROUBLESHOOTING Help 70 Troubleshooting Tips 71 Reset/Reauthorize Your Receiver 71 On-Screen Error Messages 72 System Software Updates 72 Run the System Test 73 Frequently Asked Questions 74 7
System Manual
Page 8
TABLE OF CONTENTS CHAPTER 6: WARRANTY & OTHER INFORMATION Limited 90-Day Warranty 84 DIRECTV Protection Plan 87 FCC Customer Information 88 Terms & Conditions for Use of Software 92 APPENDICES Appendix 1: Receivers Front and Back Panel ........104 High-Definition Receiver 104 Standard-Definition Receiver 108 Appendix 2: How to Network Your HD Receiver .....112 Appendix 3: About High-Definition 119 Index 125 8
TABLE OF CONTENTS CHAPTER 6: WARRANTY & OTHER INFORMATION Limited 90-Day Warranty 84 DIRECTV Protection Plan 87 FCC Customer Information 88 Terms & Conditions for Use of Software 92 APPENDICES Appendix 1: Receivers Front and Back Panel ........104 High-Definition Receiver 104 Standard-Definition Receiver 108 Appendix 2: How to Network Your HD Receiver .....112 Appendix 3: About High-Definition 119 Index 125 8
System Manual
Page 9
Attach it here and record the serial and model numbers in case you need them. *These numbers are typically located behind the card door on the front panel of your receipt to obtain warranty parts and service and for proof of acquisition. Model No. * Serial No. Acquisition Date Dealer/Address/Phone Access Card * Receiver ID * 9 Product Information Keep your receiver.
Attach it here and record the serial and model numbers in case you need them. *These numbers are typically located behind the card door on the front panel of your receipt to obtain warranty parts and service and for proof of acquisition. Model No. * Serial No. Acquisition Date Dealer/Address/Phone Access Card * Receiver ID * 9 Product Information Keep your receiver.
System Manual
Page 10
...-type plug. The wide blade or the third prong are important operating and maintenance instructions in the literature accompanying this unit. Safety & Care Your DIRECTV® Receiver has been designed and manufactured to rain or moisture, does not operate normally, or has been dropped. 10... DIRECTV® NON-DVR USER GUIDE Important Safety Instructions 1) Read these instructions. 2) Keep these instructions. 3) Heed all warnings. 4) Follow all servicing to avoid injury from ...
...-type plug. The wide blade or the third prong are important operating and maintenance instructions in the literature accompanying this unit. Safety & Care Your DIRECTV® Receiver has been designed and manufactured to rain or moisture, does not operate normally, or has been dropped. 10... DIRECTV® NON-DVR USER GUIDE Important Safety Instructions 1) Read these instructions. 2) Keep these instructions. 3) Heed all warnings. 4) Follow all servicing to avoid injury from ...
System Manual
Page 11
...reference to article 820, requires that the satellite dish coaxial cable shield be placed on the apparatus. Refer servicing to disassemble the DIRECTV® Receiver yourself; Also, do not attempt to service it yourself). • Any changes or modifications in your power supply. If you... which, by the party responsible for compliance could void the user's authority to operate the equipment. • If you move your DIRECTV® Receiver while it is also recommended. • Don't overload power outlets or extension cords, which can result in particular 810-1 and 810-...
...reference to article 820, requires that the satellite dish coaxial cable shield be placed on the apparatus. Refer servicing to disassemble the DIRECTV® Receiver yourself; Also, do not attempt to service it yourself). • Any changes or modifications in your power supply. If you... which, by the party responsible for compliance could void the user's authority to operate the equipment. • If you move your DIRECTV® Receiver while it is also recommended. • Don't overload power outlets or extension cords, which can result in particular 810-1 and 810-...
System Manual
Page 14
...particular piece of the remote flashes. Use the POWER (PWR) button and Mode Switch to turn your DIRECTV® Receiver. If the mode switch is not supported by step instructions. Mode Switch 14 DIRECTV® NON-DVR USER GUIDE These two buttons turn it means the batteries (size AA) are ... Note: Each time you need to the system, so we'll start here. If your DIRECTV® System was installed professionally, your remote has already been programmed to control your TV and DIRECTV® Receiver on -screen message will pop up to reprogram the remote for a new TV or for...
...particular piece of the remote flashes. Use the POWER (PWR) button and Mode Switch to turn your DIRECTV® Receiver. If the mode switch is not supported by step instructions. Mode Switch 14 DIRECTV® NON-DVR USER GUIDE These two buttons turn it means the batteries (size AA) are ... Note: Each time you need to the system, so we'll start here. If your DIRECTV® System was installed professionally, your remote has already been programmed to control your TV and DIRECTV® Receiver on -screen message will pop up to reprogram the remote for a new TV or for...
System Manual
Page 18
use the GREEN button to move one cell at the bottom of the screen for details. See Chapter 2, "Favorite Channels" for SD receivers. If you press GUIDE twice, you filter the guide. The guide holds up /down ; You can navigate in the guide from channel numbers... shortcuts (use the CHAN/PAGE button to scroll a whole page up or down /left/right; Unsubscribed Channels 18 DIRECTV® NON-DVR USER GUIDE Local Channels Your DIRECTV-provided local channels can customize your subscription package are shown grayed out. Unsubscribed Channels Channels in the guide that lets ...
use the GREEN button to move one cell at the bottom of the screen for details. See Chapter 2, "Favorite Channels" for SD receivers. If you press GUIDE twice, you filter the guide. The guide holds up /down ; You can navigate in the guide from channel numbers... shortcuts (use the CHAN/PAGE button to scroll a whole page up or down /left/right; Unsubscribed Channels 18 DIRECTV® NON-DVR USER GUIDE Local Channels Your DIRECTV-provided local channels can customize your subscription package are shown grayed out. Unsubscribed Channels Channels in the guide that lets ...
System Manual
Page 19
...reach out and touch whatever you will display. To find them, look for HD after the channel call sign (i.e. HD and SD Channels DIRECTV has a tremendous offering of the guide and also look for ESPN 3D. Program Guide Chapter Chapter Chapter Chapter Chapter Chapter 1 2 3 4 5... 3D Channels High-Definition Receivers Just like the 3D experience in HD and requires HD Access, HD receiver (HR21, H21 or later), compatible 3D HDTV and 3D glasses. STZHD or CNNHD) in the channel column ...
...reach out and touch whatever you will display. To find them, look for HD after the channel call sign (i.e. HD and SD Channels DIRECTV has a tremendous offering of the guide and also look for ESPN 3D. Program Guide Chapter Chapter Chapter Chapter Chapter Chapter 1 2 3 4 5... 3D Channels High-Definition Receivers Just like the 3D experience in HD and requires HD Access, HD receiver (HR21, H21 or later), compatible 3D HDTV and 3D glasses. STZHD or CNNHD) in the channel column ...
System Manual
Page 20
...Pay Per View Events Special events like UFC, Boxing, WWE and more are available 24 hours a day. Find them in the program guide starting at directv. Select the Buy option and follow the onscreen instructions. See above for the biggest box office movies! Program Guide...125. To cancel a purchase, press MENU, then select "Manage Autotunes," then "Purchases." Ordering PPV events works the same way as your receiver is connected to order. As long as ordering DIRECTV CINEMA movies from the program guide, highlight the title and press INFO on your remote to a land-based phone line or...
...Pay Per View Events Special events like UFC, Boxing, WWE and more are available 24 hours a day. Find them in the program guide starting at directv. Select the Buy option and follow the onscreen instructions. See above for the biggest box office movies! Program Guide...125. To cancel a purchase, press MENU, then select "Manage Autotunes," then "Purchases." Ordering PPV events works the same way as your receiver is connected to order. As long as ordering DIRECTV CINEMA movies from the program guide, highlight the title and press INFO on your remote to a land-based phone line or...
System Manual
Page 24
... also press INFO to TVmail, the last five channels you want to watch, press SELECT and the receiver changes to highlight an option, then press SELECT. 24 DIRECTV® NON-DVR USER GUIDE On High-Definition Receivers the channel banner also provides easy access to display the channel banner while watching a program. Use...
... also press INFO to TVmail, the last five channels you want to watch, press SELECT and the receiver changes to highlight an option, then press SELECT. 24 DIRECTV® NON-DVR USER GUIDE On High-Definition Receivers the channel banner also provides easy access to display the channel banner while watching a program. Use...
System Manual
Page 25
DIRECTV sends messages to you for quick access to your receiver. Info Select "Info" to read a brief description of previous channels you select a channel from this list, the receiver will tune to that we download to options such as, TVmail, Program Info, the Last Five channels you ... Options menu. TVmail Select "TVmail," to 5). When you 've watched (up to see your messages. Channels & Program Info 25 5 6 On SD Receivers and HD Receiver model H20, press MENU, select "TVmail & Caller ID," "Edit Settings" and then "TVmail" to see your messages. Last 5 Select "Last 5"...
DIRECTV sends messages to you for quick access to your receiver. Info Select "Info" to read a brief description of previous channels you select a channel from this list, the receiver will tune to that we download to options such as, TVmail, Program Info, the Last Five channels you ... Options menu. TVmail Select "TVmail," to 5). When you 've watched (up to see your messages. Channels & Program Info 25 5 6 On SD Receivers and HD Receiver model H20, press MENU, select "TVmail & Caller ID," "Edit Settings" and then "TVmail" to see your messages. Last 5 Select "Last 5"...
System Manual
Page 26
...; NON-DVR USER GUIDE The display format is active, select the "Add..." or "Remove..." Closed Captioning High-Definition Receivers Select the "CC" option, then select either "DIRECTV Subtitles" or "Closed Captioning" for the option you want . You have 4 options to see. option to add or remove the current channel from : "All Channels...
...; NON-DVR USER GUIDE The display format is active, select the "Add..." or "Remove..." Closed Captioning High-Definition Receivers Select the "CC" option, then select either "DIRECTV Subtitles" or "Closed Captioning" for the option you want . You have 4 options to see. option to add or remove the current channel from : "All Channels...
System Manual
Page 27
Select "Change Resolution & Format" to change the display settings. On Standard-Definition Receivers, press the YELLOW button on parental controls settings, see the "Parental Controls" section later in gray text. You can also customize your remote and then ... this chapter. TV Options 3 4 5 6 Chapter 2 - Chapter Chapter Chapter Chapter Chapter Chapter 1 2 Audio/Video Options Select "Audio/Video" to change the resolution and format of your receiver.
Select "Change Resolution & Format" to change the display settings. On Standard-Definition Receivers, press the YELLOW button on parental controls settings, see the "Parental Controls" section later in gray text. You can also customize your remote and then ... this chapter. TV Options 3 4 5 6 Chapter 2 - Chapter Chapter Chapter Chapter Chapter Chapter 1 2 Audio/Video Options Select "Audio/Video" to change the resolution and format of your receiver.
System Manual
Page 28
...go to see past and future) your menu if you enable DIRECTV® Whole-Home DVR service. Manage Autotunes Check to Chapter 3, "DIRECTV® Whole-Home DVR service". To learn more, go away. My Playlist High-Definition Receivers An optional menu item that appear within the 7-day (3½...of browsing the entire Guide. Search for Shows Finds shows by channel and time. 28 DIRECTV® NON-DVR USER GUIDE DIRECTV® HD Receiver Menu DIRECTV® Receiver Menu You can also search for SD receivers) program guide. You can also see the status of shows (past Pay Per View...
...go to see past and future) your menu if you enable DIRECTV® Whole-Home DVR service. Manage Autotunes Check to Chapter 3, "DIRECTV® Whole-Home DVR service". To learn more, go away. My Playlist High-Definition Receivers An optional menu item that appear within the 7-day (3½...of browsing the entire Guide. Search for Shows Finds shows by channel and time. 28 DIRECTV® NON-DVR USER GUIDE DIRECTV® HD Receiver Menu DIRECTV® Receiver Menu You can also search for SD receivers) program guide. You can also see the status of shows (past Pay Per View...
System Manual
Page 29
... of phone calls into your home (assuming you have connected a land line and subscribe to use your telephone provider). Menu DIRECTV® HD Receiver Menu DIRECTV® Receiver Menu 4 5 6 Chapter 2 - For model H20, select "Customer Care & Help" and then select "Help". Channels & Program ...Info 29 Chapter Chapter Chapter Chapter Chapter Chapter 1 2 3 TVmail Messages from your DIRECTV Receiver. On HD Receivers (except model H20) "Help" can be found under "Parental, Fav's & Setup." Caller ID Contains a log of help topics and...
... of phone calls into your home (assuming you have connected a land line and subscribe to use your telephone provider). Menu DIRECTV® HD Receiver Menu DIRECTV® Receiver Menu 4 5 6 Chapter 2 - For model H20, select "Customer Care & Help" and then select "Help". Channels & Program ...Info 29 Chapter Chapter Chapter Chapter Chapter Chapter 1 2 3 TVmail Messages from your DIRECTV Receiver. On HD Receivers (except model H20) "Help" can be found under "Parental, Fav's & Setup." Caller ID Contains a log of help topics and...
System Manual
Page 30
... the first few letters will usually get rid of the following categories: Search by Title When you know the title you are searching for SD receivers) program guide. Press MENU on the remote, select "Search for Shows" and then select one letter at a time in the on-screen keypad by.... This powerful tool finds all programs that match your title. You do not have to the list on the keypad. 30 DIRECTV® NON-DVR USER GUIDE Standard-Definition Receivers SD receivers do not have a "Recent Searches" button on the right and scroll or page down until you want and pressing SELECT....
... the first few letters will usually get rid of the following categories: Search by Title When you know the title you are searching for SD receivers) program guide. Press MENU on the remote, select "Search for Shows" and then select one letter at a time in the on-screen keypad by.... This powerful tool finds all programs that match your title. You do not have to the list on the keypad. 30 DIRECTV® NON-DVR USER GUIDE Standard-Definition Receivers SD receivers do not have a "Recent Searches" button on the right and scroll or page down until you want and pressing SELECT....
System Manual
Page 33
Note: If you have Parental Controls set . On High-Definition Receivers you can also access Parental Controls by pressing INFO, then selecting "Parental", then "Parental Controls". Channels & Program Info 33 The system default is "unlocked" for ... tries to tune to a channel or program that has been restricted, or attempts to spend or watch beyond limitations set and temporarily unlocked, turning the receiver off will turn parental controls back on just who's watching what, and requires a passcode to view restricted programming. Whether it's for mature content, spending amounts...
Note: If you have Parental Controls set . On High-Definition Receivers you can also access Parental Controls by pressing INFO, then selecting "Parental", then "Parental Controls". Channels & Program Info 33 The system default is "unlocked" for ... tries to tune to a channel or program that has been restricted, or attempts to spend or watch beyond limitations set and temporarily unlocked, turning the receiver off will turn parental controls back on just who's watching what, and requires a passcode to view restricted programming. Whether it's for mature content, spending amounts...
System Manual
Page 34
... you set ratings limits for removing restrictions temporarily or permanently will appear. Select "Parental" then "Unlock All" and enter your account number. On SD Receivers, select "Ratings." Select one second. Ratings Limits The Ratings feature lets you forget your passcode. To temporarily unlock a particular program select "Unlock Now"... and enter your passcode, call 1-800-531-5000 to select the desired tab. 34 DIRECTV® NON-DVR USER GUIDE Parental Controls Unlock Now When parental controls are displayed as tabs.
... you set ratings limits for removing restrictions temporarily or permanently will appear. Select "Parental" then "Unlock All" and enter your account number. On SD Receivers, select "Ratings." Select one second. Ratings Limits The Ratings feature lets you forget your passcode. To temporarily unlock a particular program select "Unlock Now"... and enter your passcode, call 1-800-531-5000 to select the desired tab. 34 DIRECTV® NON-DVR USER GUIDE Parental Controls Unlock Now When parental controls are displayed as tabs.