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Click a link, do a search, or simply browse to get information 8 Just click (Start), then click Help and Support. Gateway's Web support is available 24 hours a day, 7 days a week Help and Support is easily accessible. If you 're ...Visit us at www.support.gateway.com. • Help and Support-This collection of Windows help and troubleshooting information, along with something on your computer, Gateway offers several options designed to meet your needs: • Gateway Web support-Available 24/7, Gateway's online support provides current drivers, product specifications, tutorials, ...
Click a link, do a search, or simply browse to get information 8 Just click (Start), then click Help and Support. Gateway's Web support is available 24 hours a day, 7 days a week Help and Support is easily accessible. If you 're ...Visit us at www.support.gateway.com. • Help and Support-This collection of Windows help and troubleshooting information, along with something on your computer, Gateway offers several options designed to meet your needs: • Gateway Web support-Available 24/7, Gateway's online support provides current drivers, product specifications, tutorials, ...
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...or one DVD-R or DVD+R disc. Make your system. To create a disc, click (Start), All Programs, Gateway Recovery Center, click Gateway Recovery Center, then click Application and Drivers External Media and follow the onscreen instructions. Before you create these"recovery discs,"make sure that your computer has a recordable..., then continue with the on the type of recordable drive you use, you'll need either Create Application and Driver Recovery Disc (makes a backup of applications and drivers) or Create an ISO image (creates complete system backup). CD-RW, DVD-RW, and DVD+RW discs will...
...or one DVD-R or DVD+R disc. Make your system. To create a disc, click (Start), All Programs, Gateway Recovery Center, click Gateway Recovery Center, then click Application and Drivers External Media and follow the onscreen instructions. Before you create these"recovery discs,"make sure that your computer has a recordable..., then continue with the on the type of recordable drive you use, you'll need either Create Application and Driver Recovery Disc (makes a backup of applications and drivers) or Create an ISO image (creates complete system backup). CD-RW, DVD-RW, and DVD+RW discs will...
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... Mouse 118 Networks 119 Passwords 119 Power 119 Printer 120 Sound 121 Restoring your computer 122 Recovering your system 122 Recovering pre-installed software and drivers 123 Using Microsoft System Restore 128 Recovering your system to its factory condition . . . . . 131 Recovering your system using the Windows DVD . . . . 132 Telephone support 133...
... Mouse 118 Networks 119 Passwords 119 Power 119 Printer 120 Sound 121 Restoring your computer 122 Recovering your system 122 Recovering pre-installed software and drivers 123 Using Microsoft System Restore 128 Recovering your system to its factory condition . . . . . 131 Recovering your system using the Windows DVD . . . . 132 Telephone support 133...
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...new power supply.) 3 Remove the three Phillips screws that the screw head does not get stripped. Phillips screws Torx screws 4 Use a Torx ("star") T15 driver to remove the two Torx screws that secure the power supply bracket to the computer, then slide the bracket down and off the computer. 5 Slide... out the back of the computer. 6 Insert the new power supply and cables into the case through the opening in the back of the Torx driver, but it into place using the three Phillips screws you removed previously. 8 Secure the power supply to the power supply bracket. A slotted (flat) ...
...new power supply.) 3 Remove the three Phillips screws that the screw head does not get stripped. Phillips screws Torx screws 4 Use a Torx ("star") T15 driver to remove the two Torx screws that secure the power supply bracket to the computer, then slide the bracket down and off the computer. 5 Slide... out the back of the computer. 6 Insert the new power supply and cables into the case through the opening in the back of the Torx driver, but it into place using the three Phillips screws you removed previously. 8 Secure the power supply to the power supply bracket. A slotted (flat) ...
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... drive • Make sure that the disc label is configured correctly by following the instructions in the drive documentation. • Reinstall the device driver. 103 For more information, see "Identifying optical drive types" on page 121. Make sure that the IDE controllers are enabled. • Make... sure that the drive is facing up, then try again. • Try a different disc. www.gateway.com Troubleshooting Troubleshooting topics are trying to play a DVD, make sure that you have copy protection software. You may be read by pressing and ...
... drive • Make sure that the disc label is configured correctly by following the instructions in the drive documentation. • Reinstall the device driver. 103 For more information, see "Identifying optical drive types" on page 121. Make sure that the IDE controllers are enabled. • Make... sure that the drive is facing up, then try again. • Try a different disc. www.gateway.com Troubleshooting Troubleshooting topics are trying to play a DVD, make sure that you have copy protection software. You may be read by pressing and ...
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...DVD title exports and help reduce illegal disc distribution. To identify your computer's delivery address. You may not match. • Reinstall the device driver. 104 The regional code on your DVD drive's regional code must match the regional code for the United States and Canada is 1. The ...regional code for the disc is on page 88. • Reinstall the appropriate device drivers. For more information, see "Adjusting the volume" on page 27. • Make sure that the disc label is facing up . CHAPTER 7: ...
...DVD title exports and help reduce illegal disc distribution. To identify your computer's delivery address. You may not match. • Reinstall the device driver. 104 The regional code on your DVD drive's regional code must match the regional code for the United States and Canada is 1. The ...regional code for the disc is on page 88. • Reinstall the appropriate device drivers. For more information, see "Adjusting the volume" on page 27. • Make sure that the disc label is facing up . CHAPTER 7: ...
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www.gateway.com Connecting to a Web site takes too long Many factors can of graphics and multimedia on Web pages • Having multiple Web browsers open, performing ... technical support. Contact your computer. 109 Keyboard The keyboard does not work • Make sure that the keyboard port works. • Reinstall the keyboard device driver. A keyboard character keeps repeating or you know works to which you connect and the number of users accessing those computers • The complexity of air...
www.gateway.com Connecting to a Web site takes too long Many factors can of graphics and multimedia on Web pages • Having multiple Web browsers open, performing ... technical support. Contact your computer. 109 Keyboard The keyboard does not work • Make sure that the keyboard port works. • Reinstall the keyboard device driver. A keyboard character keeps repeating or you know works to which you connect and the number of users accessing those computers • The complexity of air...
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... that the mouse cable is dim or difficult to your monitor and video card documentation. For more information, see your computer. • Reinstall the device driver. Mouse The mouse does not work • Make sure that the mouse port works. 118 The text on . Type the phrase screen resolution in and...
... that the mouse cable is dim or difficult to your monitor and video card documentation. For more information, see your computer. • Reinstall the device driver. Mouse The mouse does not work • Make sure that the mouse port works. 118 The text on . Type the phrase screen resolution in and...
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... want to put the printer online. • Check the cable for instructions on installing the printer driver. Press the button to be the default printer, then click Set as Default Printer. • Reinstall the printer driver. You see a "Printer queue is full" error message • Make sure that the printer is not...
... want to put the printer online. • Check the cable for instructions on installing the printer driver. Press the button to be the default printer, then click Set as Default Printer. • Reinstall the printer driver. You see a "Printer queue is full" error message • Make sure that the printer is not...
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...reinstall Windows from the Windows DVD, then recover your pre-installed software and device drivers using recovery discs that you want to return your system to use these options.) 122 Gateway provides everything was working correctly, the problem may be solved by returning your system).... To recover software and drivers that product's documentation or support Web site. • If re-installing software or drivers does not help, then the ...
...reinstall Windows from the Windows DVD, then recover your pre-installed software and device drivers using recovery discs that you want to return your system to use these options.) 122 Gateway provides everything was working correctly, the problem may be solved by returning your system).... To recover software and drivers that product's documentation or support Web site. • If re-installing software or drivers does not help, then the ...
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...do not come pre-installed on page 127. Recovering pre-installed software and drivers You can perform a partial recovery by using Gateway Recovery Center. Preparing for any eventuality and create a set of software and driver recovery discs. However, if you ever re-install Windows from the Windows ...while you must create the discs) or by recovering the software and device drivers that you prepare for software and device driver recovery You can recover pre-installed software and drivers from your hard drive. www.gateway.com • To re-install Windows using the Windows DVD, see "...
...do not come pre-installed on page 127. Recovering pre-installed software and drivers You can perform a partial recovery by using Gateway Recovery Center. Preparing for any eventuality and create a set of software and driver recovery discs. However, if you ever re-install Windows from the Windows ...while you must create the discs) or by recovering the software and device drivers that you prepare for software and device driver recovery You can recover pre-installed software and drivers from your hard drive. www.gateway.com • To re-install Windows using the Windows DVD, see "...
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... (Your computer must have a recordable disc drive to perform this procedure.) To create discs for recovering your pre-installed software and device drivers, in the upper-right corner to create a full set of recovery discs. 124 If an AutoPlay dialog box opens, click the x... to close it. CHAPTER 7: Troubleshooting You should create a set of discs for recovering pre-installed software and drivers: 1 Click (Start), All Programs, Gateway Recovery Center, then click Gateway Recovery Center. The Gateway Recovery Center opens. 2 Click Applications and drivers external media, then click Next.
... (Your computer must have a recordable disc drive to perform this procedure.) To create discs for recovering your pre-installed software and device drivers, in the upper-right corner to create a full set of recovery discs. 124 If an AutoPlay dialog box opens, click the x... to close it. CHAPTER 7: Troubleshooting You should create a set of discs for recovering pre-installed software and drivers: 1 Click (Start), All Programs, Gateway Recovery Center, then click Gateway Recovery Center. The Gateway Recovery Center opens. 2 Click Applications and drivers external media, then click Next.
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... enough discs, choose a different disc type, or click Cancel. www.gateway.com 5 If you have created. The Gateway Recovery Center opens. For instructions, see "Recovering pre-installed software and drivers using recovery discs" on . If you are completed. Tip After ...Finish. 9 Remove your software and drivers using Gateway Recovery Center To recover specific drivers and software: 1 Click (Start), All Programs, Gateway Recovery Center, then click Gateway Recovery Center. Recovering pre-installed software and drivers using software and driver recovery discs you have enough blank discs...
... enough discs, choose a different disc type, or click Cancel. www.gateway.com 5 If you have created. The Gateway Recovery Center opens. For instructions, see "Recovering pre-installed software and drivers using recovery discs" on . If you are completed. Tip After ...Finish. 9 Remove your software and drivers using Gateway Recovery Center To recover specific drivers and software: 1 Click (Start), All Programs, Gateway Recovery Center, then click Gateway Recovery Center. Recovering pre-installed software and drivers using software and driver recovery discs you have enough blank discs...
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OR To recover device drivers that was pre-installed, click Programs, then click Application recovery. - CHAPTER 7: Troubleshooting 2 To recover software that were pre-installed, click Hardware, then click Device driver recovery. 3 Click the software or driver you want to recover, then click Next. 126
OR To recover device drivers that was pre-installed, click Programs, then click Application recovery. - CHAPTER 7: Troubleshooting 2 To recover software that were pre-installed, click Hardware, then click Device driver recovery. 3 Click the software or driver you want to recover, then click Next. 126
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... click Run Grc_Vista.exe. OR - 127 www.gateway.com Recovering pre-installed software and drivers using recovery discs: 1 Insert a software and driver recovery disc into a CD or DVD drive. If an AutoPlay dialog box does not appear and Gateway Recovery Center does not start, open Computer and run... the file Grc_Vista.exe on the disc. To recover software and drivers using recovery discs If you need to recover. - The Gateway Recovery Center starts. 2 To recover pre-installed software, click Application recovery, then click the software you want...
... click Run Grc_Vista.exe. OR - 127 www.gateway.com Recovering pre-installed software and drivers using recovery discs: 1 Insert a software and driver recovery disc into a CD or DVD drive. If an AutoPlay dialog box does not appear and Gateway Recovery Center does not start, open Computer and run... the file Grc_Vista.exe on the disc. To recover software and drivers using recovery discs If you need to recover. - The Gateway Recovery Center starts. 2 To recover pre-installed software, click Application recovery, then click the software you want...
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...each time you have a multiple-disc set of recovery discs, close Gateway Recovery Center and try another disc. You can return to one of these restore points to recover. 3 Click Next. 4 If the software or driver is not shown on page 130. For instructions, see "Manually creating ...a restore point" on the list and you install software or device drivers. CHAPTER 7: Troubleshooting To recover pre-installed device drivers, click Device driver recovery, then click the type of driver you want to get your system settings and saves them as restore points. Type windows ...
...each time you have a multiple-disc set of recovery discs, close Gateway Recovery Center and try another disc. You can return to one of these restore points to recover. 3 Click Next. 4 If the software or driver is not shown on page 130. For instructions, see "Manually creating ...a restore point" on the list and you install software or device drivers. CHAPTER 7: Troubleshooting To recover pre-installed device drivers, click Device driver recovery, then click the type of driver you want to get your system settings and saves them as restore points. Type windows ...
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...are not solved by any of the other recovery options, you cannot run Windows: a Click (Start), All Programs, Gateway Recovery Center, then click Gateway Recovery Center. www.gateway.com Recovering your system to its factory condition. b While the computer is called a factory recovery. The System Recovery ... a Windows user account, click in the Password box and type the user account's password (if any pre-installed software and device drivers. This process is starting up now. Caution A complete factory recovery deletes everything on your hard drive and re-install all factory software...
...are not solved by any of the other recovery options, you cannot run Windows: a Click (Start), All Programs, Gateway Recovery Center, then click Gateway Recovery Center. www.gateway.com Recovering your system to its factory condition. b While the computer is called a factory recovery. The System Recovery ... a Windows user account, click in the Password box and type the user account's password (if any pre-installed software and device drivers. This process is starting up now. Caution A complete factory recovery deletes everything on your hard drive and re-install all factory software...
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... run Windows, back up your computer. Your computer restarts in c:\backup. For instructions, see "To create discs for recovering pre-installed software and drivers:" on page 124. 2 Insert the Windows DVD into one of your computer's DVD-capable drives, then turn on your personal files, and create...click Next. The Factory image recovery window opens, which shows you must recover your original hard drive, you the progress of software and driver recovery discs (if you want to recover your hard drive. Important Before your hard drive is complete window opens. 10 Click Finish, ...
... run Windows, back up your computer. Your computer restarts in c:\backup. For instructions, see "To create discs for recovering pre-installed software and drivers:" on page 124. 2 Insert the Windows DVD into one of your computer's DVD-capable drives, then turn on your personal files, and create...click Next. The Factory image recovery window opens, which shows you must recover your original hard drive, you the progress of software and driver recovery discs (if you want to recover your hard drive. Important Before your hard drive is complete window opens. 10 Click Finish, ...
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... the Windows DVD, then press ENTER and follow these recommendations before contacting Gateway Customer Care: • Make sure that your keyboard. For instructions, see "Recovering pre-installed software and drivers using a program, see the manufacturer's documentation and technical support resources. ...• If you have installed it . www.gateway.com 3 When the prompt "Press any key on your computer is ...
... the Windows DVD, then press ENTER and follow these recommendations before contacting Gateway Customer Care: • Make sure that your keyboard. For instructions, see "Recovering pre-installed software and drivers using a program, see the manufacturer's documentation and technical support resources. ...• If you have installed it . www.gateway.com 3 When the prompt "Press any key on your computer is ...
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www.gateway.com troubleshooting connection speed 116 digital audio out 9 digital camera locating USB port 7, 10 digital video camera locating IEEE 1394 port 7, 10 DIMM See memory directional keys 22, 23 Disk Cleanup 91 Disk Defragmenter 93 display cleaning 87 troubleshooting 105 documentation User Guide 2 double-clicking 25 dragging 25 drivers recovery discs...
www.gateway.com troubleshooting connection speed 116 digital audio out 9 digital camera locating USB port 7, 10 digital video camera locating IEEE 1394 port 7, 10 DIMM See memory directional keys 22, 23 Disk Cleanup 91 Disk Defragmenter 93 display cleaning 87 troubleshooting 105 documentation User Guide 2 double-clicking 25 dragging 25 drivers recovery discs...