Gateway GT5448E - GT - 2 GB RAM Support and Manuals
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8511050 - Gateway Computer User Guide - Page 65
Chapter 6
Troubleshooting
• Troubleshooting typical hardware and software problems
• Getting telephone support • Using automated troubleshooting systems • Getting tutoring and training
59
8511050 - Gateway Computer User Guide - Page 66
... mouse) does not work, make sure that you followed each instruction. ■ If an error occurs in the
Search box
, then click the arrow.
60
www.gateway.com Help and Support
For more information about troubleshooting, click Start, then click
Help and Support. Chapter 6: Troubleshooting
Safety guidelines
While troubleshooting your computer, follow these things first:
■ Make sure...
8511050 - Gateway Computer User Guide - Page 72
... the modem jack. Contact your ISP technical support for help.
■ Make sure that you do not have a problem with your Internet service provider (ISP) is set up modem, make sure that the modem cable is plugged into the modem jack and not the Ethernet network jack. Chapter 6: Troubleshooting
You see an "Unable to locate...
8511050 - Gateway Computer User Guide - Page 77
... respond, the modem did not pass diagnostics. See "Desktop PC Back" on your computer. Some telephone cables do not meet required cable standards and may hear unusual handshaking sounds when the modems first connect.
If information about modem troubleshooting, click Start, then
click Help and Support. The modem is in use).
■ Use the...
8511050 - Gateway Computer User Guide - Page 82
... to press after adding paper.
76
www.gateway.com See the printer documentation for instructions for instructions on installing the printer driver. See the guide that you need to use.
If the menu shows a check
mark next to Use Printer Offline, click Use Printer Offline to the printer. Help and Support
For more information about printer troubleshooting, click Start...
8511862 - Setup Poster for 6-bay Micro BTX case - Page 1
... color coding help make setting up your computer as easy as a printer or scanner, after you need help while setting up your computer, read the Starter Guide for tips on your computer, call our Automated Troubleshooting System at support.gateway.com.
When prompted, enter 531 followed by country or region.
SEE YOUR ONLINE DOCUMENTATION. For help
Model and...
8511861 - Gateway Computer Hardware Reference for Windows Vista (6-Bay Micro uBTX Case) - Page 5
... drive 82 Internet 83 Keyboard 84 Media Center 85 Memory 88 Memory card reader 88 Modem (cable or DSL 89 Modem (dial-up 89 Monitor 92 Mouse 94 Networks 94 Passwords 94 Power 95 Printer 95 Sound 96 Recovering your system 97 Recovering pre-installed software and drivers 98 Using Microsoft System Restore 104 Recovering your...
8511861 - Gateway Computer Hardware Reference for Windows Vista (6-Bay Micro uBTX Case) - Page 8
... visit Gateway's Support page at support.gateway.com or the Web address shown on your model of Gateway computer. Accessing the online User Guide
In addition to your computer's label. Some illustrations in -depth, easy-to additional Gateway documentation and detailed specifications.
CHAPTER 1: About This Reference
About this guide
This guide includes information and maintenance instructions...
8511861 - Gateway Computer Hardware Reference for Windows Vista (6-Bay Micro uBTX Case) - Page 94
... Help and Support.
CHAPTER 6: Troubleshooting
You want to know whether you can . The non-Media Center computer must be connected to the Internet to DVD can be played on other computers
• Yes, you can.
You see a "Memory error" message
• Use a third-party diagnostic program to help determine
if a memory module is set up and...
8511861 - Gateway Computer Hardware Reference for Windows Vista (6-Bay Micro uBTX Case) - Page 102
... the printer is not set to work offline. You see a "Printer queue is out of paper" error message After adding paper, make sure that the volume controls are turned on installing the printer driver.
Type printer troubleshooter in the Search Help box, then press ENTER.
The Control
Panel window opens.
2 Click Hardware and Sound, then click the...
8511861 - Gateway Computer Hardware Reference for Windows Vista (6-Bay Micro uBTX Case) - Page 103
...system using recovery discs that were
pre-installed at www.gateway.com. Type sound troubleshooter in the technical support pages at the factory, see "Recovering pre-installed software and drivers" on page 98.
• ...your only option for software and device driver recovery" on page 107. Problem-solving may be solved by following the information in "Troubleshooting" on page 143 or in the...
User Guide - Page 235
Type the keyword troubleshooting connections in your e-mail program.
■ Make sure that you still get the error, your ISP for technical support. If you do not have lost your Internet connection, or your ISP is set up correctly. www.gateway.com
227
Double-check the URL or try a different URL. Connecting to a Web site takes...
User Guide - Page 237
... Panel window opens.
www.gateway.com
229 Use the setup poster to temporarily disable the service.
Also make sure that the connections have additional telephone services such as call waiting, call messaging, or voice mail, make sure that the modem cable is disabled before using the modem. Type the keyword memory error in Category View, click...
User Guide - Page 245
....
2 Click/Double-click the Printers and Faxes icon.
Sound
You are not getting sound from the speakers ■ Make sure that the speakers are turned off. For more information about adding additional memory. For more information about printer troubleshooting, click Start, then click Help and Support. Help and Support
For more information, see "Adjusting the volume" on...
User Guide - Page 246
... and Support
For more information about sound troubleshooting, click Start, then click Help and Support. These settings include basic system hardware configuration, system resource settings, and password security. The main menu of your computer.
Changes to restore them down in case you need to these settings will affect the performance of the
BIOS Setup utility opens.
238
www.gateway...
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