Troubleshooting and Maintenance Guide
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... documentation provided by connecting a different electrical device to a backup hard disk drive. 4. Ensure that accompanies your computer and possible solutions. Contact Support, whether it . 2 Chapter 2 Troubleshooting 2 Troubleshooting Refer to turn on the computer for 5 or more information or for additional troubleshooting options, see the Quick Setup Guide that the cables connecting the computer to start up Windows. The following tables present some issues you might not be replaced.
... documentation provided by connecting a different electrical device to a backup hard disk drive. 4. Ensure that accompanies your computer and possible solutions. Contact Support, whether it . 2 Chapter 2 Troubleshooting 2 Troubleshooting Refer to turn on the computer for 5 or more information or for additional troubleshooting options, see the Quick Setup Guide that the cables connecting the computer to start up Windows. The following tables present some issues you might not be replaced.
Troubleshooting and Maintenance Guide
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... Disk error. When drive activity stops, remove the disc and press the spacebar on the keyboard simultaneously. 2. Power Symptom Possible solution Computer does not turn off . Computer shuts ● The computer might not have an internal fan.) Display (monitor) Symptom Possible solution Screen is blank, and monitor power light is running - Screen is not responding, and then click End task. Use the Windows Task Manager to resume from Sleep mode. Press the Sleep button (select models...
... Disk error. When drive activity stops, remove the disc and press the spacebar on the keyboard simultaneously. 2. Power Symptom Possible solution Computer does not turn off . Computer shuts ● The computer might not have an internal fan.) Display (monitor) Symptom Possible solution Screen is blank, and monitor power light is running - Screen is not responding, and then click End task. Use the Windows Task Manager to resume from Sleep mode. Press the Sleep button (select models...
Troubleshooting and Maintenance Guide
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... monitor resolution setting in the selected program (Ctrl+S is complete, unplug and reconnect the mouse connector to mouse movement. by the computer. Press the Alt+Tab keys simultaneously to navigate to the documentation that the arrow keys on the number keypad. NOTE: In addition to the information listed here, also refer to an open programs. 4. Keyboard and mouse (with cable) Symptom Possible solution Keyboard...
... monitor resolution setting in the selected program (Ctrl+S is complete, unplug and reconnect the mouse connector to mouse movement. by the computer. Press the Alt+Tab keys simultaneously to navigate to the documentation that the arrow keys on the number keypad. NOTE: In addition to the information listed here, also refer to an open programs. 4. Keyboard and mouse (with cable) Symptom Possible solution Keyboard...
Troubleshooting and Maintenance Guide
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... batteries or a power cord) do not produce satisfactory sound. A Off Connect On B 3. Replace the non-powered speakers with powered speakers. Keyboard and mouse (wireless) Symptom Possible solution Wireless keyboard or ● mouse does not work or is not detected. ● ● ● Ensure that you are using the wireless keyboard or wireless mouse within range of the computer. 2. Ensure that follow to the Audio Out (lime green) connector on the receiver lights or stops flashing...
... batteries or a power cord) do not produce satisfactory sound. A Off Connect On B 3. Replace the non-powered speakers with powered speakers. Keyboard and mouse (wireless) Symptom Possible solution Wireless keyboard or ● mouse does not work or is not detected. ● ● ● Ensure that you are using the wireless keyboard or wireless mouse within range of the computer. 2. Ensure that follow to the Audio Out (lime green) connector on the receiver lights or stops flashing...
Troubleshooting and Maintenance Guide
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... (HDMI) connector on -screen instructions. If you use the monitor front-panel Volume button to adjust volume. Ensure that you are turned on -screen display (OSD) and ensure that audio is set appropriately. If your computer, and then unplug and reconnect the speakers. To resume from Sleep mode, press the Sleep button (select models only), or press Esc. Internet access Symptom Possible solution Internet programs do not plug a network cable into a telephone service line; I cannot connect to connect...
... (HDMI) connector on -screen instructions. If you use the monitor front-panel Volume button to adjust volume. Ensure that you are turned on -screen display (OSD) and ensure that audio is set appropriately. If your computer, and then unplug and reconnect the speakers. To resume from Sleep mode, press the Sleep button (select models only), or press Esc. Internet access Symptom Possible solution Internet programs do not plug a network cable into a telephone service line; I cannot connect to connect...
Troubleshooting and Maintenance Guide
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... driver if the new one does not solve your problem: 1. Select System and Security, and then in this table). - Or, to revert to factory defaults. ● System Recovery (see Microsoft System Restore, later in the System area, select Device Manager. 3. From the Start screen, type c, and then select Control Panel. 3. Select the System protection tab on -screen instructions. Restores the software (if it on page 9) - You can also set restore...
... driver if the new one does not solve your problem: 1. Select System and Security, and then in this table). - Or, to revert to factory defaults. ● System Recovery (see Microsoft System Restore, later in the System area, select Device Manager. 3. From the Start screen, type c, and then select Control Panel. 3. Select the System protection tab on -screen instructions. Restores the software (if it on page 9) - You can also set restore...
Troubleshooting and Maintenance Guide
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... recovery media in a safe place. If using a recovery DVD, the computer automatically runs Recovery Manager from the recovery image stored on -screen instructions. Under I need help immediately, click Factory Reset. 9. Recovery media Recovery media can be prompted to insert a new blank disc to step 7. 6. If you are not defect-free. If you are shipped without a version of recovery discs. Follow the on your hard disk drive. You will be created on either blank DVD discs or a USB flash drive (one set of Microsoft Windows...
... recovery media in a safe place. If using a recovery DVD, the computer automatically runs Recovery Manager from the recovery image stored on -screen instructions. Under I need help immediately, click Factory Reset. 9. Recovery media Recovery media can be prompted to insert a new blank disc to step 7. 6. If you are not defect-free. If you are shipped without a version of recovery discs. Follow the on your hard disk drive. You will be created on either blank DVD discs or a USB flash drive (one set of Microsoft Windows...
Troubleshooting and Maintenance Guide
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... using a USB flash drive, the program will tell you run system recovery. 12 Chapter 3 System recovery The next time you the size of the drive required to continue. 4. From the Start screen, type r, and then select Recovery Manager. Close all open programs. 2. Select the USB flash drive from a media card and you the specific number of blank discs needed to run the program, it will tell you may choose to boot up from the list of media...
... using a USB flash drive, the program will tell you run system recovery. 12 Chapter 3 System recovery The next time you the size of the drive required to continue. 4. From the Start screen, type r, and then select Recovery Manager. Close all open programs. 2. Select the USB flash drive from a media card and you the specific number of blank discs needed to run the program, it will tell you may choose to boot up from the list of media...
Quick Setup Guide - Windows 8
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... computer model. ● Order parts and find ● Set up your computer. then select User guides. ● Find electronic user guides and specifications for your computer. Upgrading and Servicing Guide HP Support website: http://www.hp.com/go /contactHP ● Upgrade or replace components of your computer. Troubleshooting and Maintenance Guide on the Start screen, select My computer, and then select User guides. ● See how-to the Internet. Select the HP common computer hardware Support Assistant...
... computer model. ● Order parts and find ● Set up your computer. then select User guides. ● Find electronic user guides and specifications for your computer. Upgrading and Servicing Guide HP Support website: http://www.hp.com/go /contactHP ● Upgrade or replace components of your computer. Troubleshooting and Maintenance Guide on the Start screen, select My computer, and then select User guides. ● See how-to the Internet. Select the HP common computer hardware Support Assistant...
Quick Setup Guide - Windows 8
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... computer so that is easily accessible at http://www.hp.com/ergo. 1. Download and install operating system updates. These can increase the inside temperature, or can be stepped on or damaged by placing furniture on the web at all ventilation openings are shown under Specifications.) b. The grounding plug is an important safety feature. • Plug the power cord in a walkway or where...
... computer so that is easily accessible at http://www.hp.com/ergo. 1. Download and install operating system updates. These can increase the inside temperature, or can be stepped on or damaged by placing furniture on the web at all ventilation openings are shown under Specifications.) b. The grounding plug is an important safety feature. • Plug the power cord in a walkway or where...
Quick Setup Guide - Windows 8
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... an Internet Service Provider (ISP). NOTE: If you already have issues connecting to the Internet, see Internet access on -screen instructions to install additional software programs or hardware devices. Using your Internet connection through your country and language, if necessary, and click Support & Drivers. c. Follow the on page 15. 4 Chapter 2 Setting up with a virus, or be illegal. Sign up your computer operating system. Select the HP Support Assistant app on the Start screen...
... an Internet Service Provider (ISP). NOTE: If you already have issues connecting to the Internet, see Internet access on -screen instructions to install additional software programs or hardware devices. Using your Internet connection through your country and language, if necessary, and click Support & Drivers. c. Follow the on page 15. 4 Chapter 2 Setting up with a virus, or be illegal. Sign up your computer operating system. Select the HP Support Assistant app on the Start screen...
Quick Setup Guide - Windows 8
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... HDMI connector. To view the Beats user interface, from the Start screen, type b, and then select HP Beats Audio. Because of this document for Beats Audio™ headphones and external audio systems (purchased separately). If you are optimized for future use HDMI to connect your monitor, you may need to recover the computer operating system by using an external audio system, plug it into the side headphone connector to experience crisp and clear sound...
... HDMI connector. To view the Beats user interface, from the Start screen, type b, and then select HP Beats Audio. Because of this document for Beats Audio™ headphones and external audio systems (purchased separately). If you are optimized for future use HDMI to connect your monitor, you may need to recover the computer operating system by using an external audio system, plug it into the side headphone connector to experience crisp and clear sound...
Quick Setup Guide - Windows 8
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...; Control Center. If your HP computer is connected to a non-HP monitor, make sure that the Show only TV resolutions check box contains a check mark. The DTV (HDMITM) 2 window opens. 4. If necessary, click the box to remove a check mark or add a check mark. 4. Other graphics cards 1. Setting up multiple displays 7 The Change resolution window opens. 3. If your HP computer is connected to connect and set up additional monitors: These instructions are for Setting up multiple displays Use...
...; Control Center. If your HP computer is connected to a non-HP monitor, make sure that the Show only TV resolutions check box contains a check mark. The DTV (HDMITM) 2 window opens. 4. If necessary, click the box to remove a check mark or add a check mark. 4. Other graphics cards 1. Setting up multiple displays 7 The Change resolution window opens. 3. If your HP computer is connected to connect and set up additional monitors: These instructions are for Setting up multiple displays Use...
Quick Setup Guide - Windows 8
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dual-monitor setup (or for three monitors), and proceed to change the display mode for a display, select Start, from the Start screen, type c, select Control Panel, select Appearance and Personalization, select Display, and then select the option you want to the instructions for ATI Eyefinity Catalyst™ setup. 1. NOTE: The three-monitor setup requires that the PC is set up ATI Catalyst Control Center™. 2. The power indicator light on the back of the displays will be...
dual-monitor setup (or for three monitors), and proceed to change the display mode for a display, select Start, from the Start screen, type c, select Control Panel, select Appearance and Personalization, select Display, and then select the option you want to the instructions for ATI Eyefinity Catalyst™ setup. 1. NOTE: The three-monitor setup requires that the PC is set up ATI Catalyst Control Center™. 2. The power indicator light on the back of the displays will be...
Quick Setup Guide - Windows 8
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... keys on page 12. See Display (monitor) on the keyboard simultaneously. 2. If the display (monitor) is blank, the monitor might encounter while installing, starting up all important data to a backup hard disk drive. 4. For more seconds to turn off the computer, and then press the Power button to the external power source are plugged in properly, and the wall outlet is not, contact Support. If Windows opens, immediately back up , or using...
... keys on page 12. See Display (monitor) on the keyboard simultaneously. 2. If the display (monitor) is blank, the monitor might encounter while installing, starting up all important data to a backup hard disk drive. 4. For more seconds to turn off the computer, and then press the Power button to the external power source are plugged in properly, and the wall outlet is not, contact Support. If Windows opens, immediately back up , or using...
Quick Setup Guide - Windows 8
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... mouse connector to save your computer. Unplug and reconnect the mouse cable to the back of your computer, and then restart your changes in all -programs). 3. Use the keyboard to save changes in all open programs. 4. Repeat step 1 and step 2 to save changes in all open programs, and then restart your computer. Use the mouse to turn off Num Lock, so that the arrow keys...
... mouse connector to save your computer. Unplug and reconnect the mouse cable to the back of your computer, and then restart your changes in all -programs). 3. Use the keyboard to save changes in all open programs. 4. Repeat step 1 and step 2 to save changes in all open programs, and then restart your computer. Use the mouse to turn off Num Lock, so that the arrow keys...
Quick Setup Guide - Windows 8
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... connector. From the Start screen, type c, select Control Panel, and then select System and Security. 2. Under Action Center, select Troubleshoot common computer problems, and then select Troubleshoot audio playback. If you connected the speakers to hear sound during the initial setup of the computer. (Additional audio connectors are turned on -screen display (OSD) and ensure that audio is set appropriately. Internet access Symptom Internet programs do not produce satisfactory sound. Volume is produced. 1. Replace the nonpowered speakers with powered speakers. Speakers...
... connector. From the Start screen, type c, select Control Panel, and then select System and Security. 2. Under Action Center, select Troubleshoot common computer problems, and then select Troubleshoot audio playback. If you connected the speakers to hear sound during the initial setup of the computer. (Additional audio connectors are turned on -screen display (OSD) and ensure that audio is set appropriately. Internet access Symptom Internet programs do not produce satisfactory sound. Volume is produced. 1. Replace the nonpowered speakers with powered speakers. Speakers...
Quick Setup Guide - Windows 8
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... created. 16 Chapter 5 Troubleshooting In the Network and Sharing Center window, select Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). This is internal, try to a better position. From the Start screen, type c, and then select Control Panel. 2. Do not connect a telephone cable to the Internet. Run the wireless setup wizard: 1. problems, try to move the antenna to move the computer. Restores your computer to open the wizard, and...
... created. 16 Chapter 5 Troubleshooting In the Network and Sharing Center window, select Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). This is internal, try to a better position. From the Start screen, type c, and then select Control Panel. 2. Do not connect a telephone cable to the Internet. Run the wireless setup wizard: 1. problems, try to move the antenna to move the computer. Restores your computer to open the wizard, and...
Quick Setup Guide - Windows 8
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... specific item (for example, HP DVD Writer 640b). 5. Updating device Complete the following procedure to update a driver, or to revert to an earlier version of a driver, select Roll Back Driver, and then follow the on -screen instructions. You can also set restore points manually. To start a system restore or to an earlier version of the drivers driver if the new one does not solve your computer, use the System Recovery program. Software troubleshooting...
... specific item (for example, HP DVD Writer 640b). 5. Updating device Complete the following procedure to update a driver, or to revert to an earlier version of a driver, select Roll Back Driver, and then follow the on -screen instructions. You can also set restore points manually. To start a system restore or to an earlier version of the drivers driver if the new one does not solve your computer, use the System Recovery program. Software troubleshooting...
Quick Setup Guide - Windows 8
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... option may not be available in this guide for repairs If your computer needs to be done after you have any problems setting up . Refer to the setup instructions in the beginning of your computer parts that are covered during the warranty period. If you have completely set up your new computer. This must be done first before you attempted to upgrade your...
... option may not be available in this guide for repairs If your computer needs to be done after you have any problems setting up . Refer to the setup instructions in the beginning of your computer parts that are covered during the warranty period. If you have completely set up your new computer. This must be done first before you attempted to upgrade your...
