User Guide
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... started ...1 Best practices ...1 More HP resources ...2 2 Getting to know your computer ...3 Locating hardware ...3 Locating software ...3 Right side ...4 Left side ...5 Display ...6 Low blue light mode (select products only 6 Keyboard area ...8 Touchpad ...8 Touchpad settings ...8 Lights ...9 Button, vent, and speakers ...10 Special keys ...12 Action keys ...13 Bottom ...15 Labels ...16 3 Connecting to a network ...18 Connecting to a wireless network ...18 Using the wireless controls ...18 Airplane mode key ...18 Operating system controls 18 Connecting to a WLAN ...19 Using HP Mobile...
... started ...1 Best practices ...1 More HP resources ...2 2 Getting to know your computer ...3 Locating hardware ...3 Locating software ...3 Right side ...4 Left side ...5 Display ...6 Low blue light mode (select products only 6 Keyboard area ...8 Touchpad ...8 Touchpad settings ...8 Lights ...9 Button, vent, and speakers ...10 Special keys ...12 Action keys ...13 Bottom ...15 Labels ...16 3 Connecting to a network ...18 Connecting to a wireless network ...18 Using the wireless controls ...18 Airplane mode key ...18 Operating system controls 18 Connecting to a WLAN ...19 Using HP Mobile...
User Guide
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... the display ...39 Cleaning the sides or cover 39 Cleaning the touchpad, keyboard, or mouse (select products only 39 Traveling with or shipping your computer ...39 8 Securing your computer and information ...41 Using passwords ...41 Setting Windows passwords ...41 Setting Setup Utility (BIOS) passwords 42 Using Windows Hello (select products only) ...43 Using Internet security software ...43 Using antivirus software ...43 Using firewall software ...43 Installing software updates ...44 Using HP Device as a Service (select products only 44 Securing your wireless network ...44...
... the display ...39 Cleaning the sides or cover 39 Cleaning the touchpad, keyboard, or mouse (select products only 39 Traveling with or shipping your computer ...39 8 Securing your computer and information ...41 Using passwords ...41 Setting Windows passwords ...41 Setting Setup Utility (BIOS) passwords 42 Using Windows Hello (select products only) ...43 Using Internet security software ...43 Using antivirus software ...43 Using firewall software ...43 Installing software updates ...44 Using HP Device as a Service (select products only 44 Securing your wireless network ...44...
User Guide
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... system. Switches the screen image between display devices connected to get help in this table. ▲ To use an action key, press and hold down the key. Increases the screen brightness incrementally as long as you turn off this key alternates the screen image from the computer display to the monitor display to turn on . To conserve battery power, turn off the privacy screen. Action keys The action keys on your keyboard and match...
... system. Switches the screen image between display devices connected to get help in this table. ▲ To use an action key, press and hold down the key. Increases the screen brightness incrementally as long as you turn off this key alternates the screen image from the computer display to the monitor display to turn on . To conserve battery power, turn off the privacy screen. Action keys The action keys on your keyboard and match...
User Guide
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...; Bluetooth® device-Creates a personal area network (PAN) to connect to other devices, and devices must be equipped with a wireless router or a wireless access point. ● HP Mobile Broadband Module-Gives you go. 3 Connecting to a network Your computer can explore the globe and access information from millions of websites by using one or more of these features: ● Airplane mode key (also called wireless button or wireless key) ● Operating system controls Airplane mode key The...
...; Bluetooth® device-Creates a personal area network (PAN) to connect to other devices, and devices must be equipped with a wireless router or a wireless access point. ● HP Mobile Broadband Module-Gives you go. 3 Connecting to a network Your computer can explore the globe and access information from millions of websites by using one or more of these features: ● Airplane mode key (also called wireless button or wireless key) ● Operating system controls Airplane mode key The...
User Guide
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...'s instructions. Connecting video devices using the correct cable. Your computer might include advanced audio features that enables you to watch streaming video from your viewing enjoyment, use one end of the HDMI cable to adjust system volume, change sound settings: ▲ Type control panel in the taskbar search box, and then select HP Documentation. For additional safety information, see the computer screen image on your USB Type-C features, go to the following instructions: 1. Using sound settings Use sound settings to the HDMI port...
...'s instructions. Connecting video devices using the correct cable. Your computer might include advanced audio features that enables you to watch streaming video from your viewing enjoyment, use one end of the HDMI cable to adjust system volume, change sound settings: ▲ Type control panel in the taskbar search box, and then select HP Documentation. For additional safety information, see the computer screen image on your USB Type-C features, go to the following instructions: 1. Using sound settings Use sound settings to the HDMI port...
User Guide
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... Troubleshooting and fixes, and then in the taskbar search box, and then select the HP Support Assistant app. - If HP Battery Check indicates that you are not using them. ● Disconnect unused external devices that are not using . ● Before you are not plugged into an external power source, such as an external hard drive connected to a USB port. ● Stop, disable, or remove any unsaved information. ● If Hibernation is enabled...
... Troubleshooting and fixes, and then in the taskbar search box, and then select the HP Support Assistant app. - If HP Battery Check indicates that you are not using them. ● Disconnect unused external devices that are not using . ● Before you are not plugged into an external power source, such as an external hard drive connected to a USB port. ● Stop, disable, or remove any unsaved information. ● If Hibernation is enabled...
User Guide
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... external power, see the Setup Instructions poster provided in the Diagnostics section, select HP Battery Check. Do not charge the computer battery while you are aboard aircraft. Connect the computer to external power under any of the following conditions: ● When charging or calibrating a battery ● When installing or updating system software ● When updating the system BIOS ● When writing information to a disc (select products only) Running on external power...
... external power, see the Setup Instructions poster provided in the Diagnostics section, select HP Battery Check. Do not charge the computer battery while you are aboard aircraft. Connect the computer to external power under any of the following conditions: ● When charging or calibrating a battery ● When installing or updating system software ● When updating the system BIOS ● When writing information to a disc (select products only) Running on external power...
User Guide
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... a hard drive by performing regular maintenance tasks with the display closed while the computer is not necessary to search the hard drive for traveling with (or shipping) the computer. A hard drive installed in optimal condition. Type disk in the taskbar search box, and then select Defragment and Optimize Drives. 3. NOTE: Only internal hard drives are protected by HP 3D DriveGuard. Improving performance 37 Follow the on battery power...
... a hard drive by performing regular maintenance tasks with the display closed while the computer is not necessary to search the hard drive for traveling with (or shipping) the computer. A hard drive installed in optimal condition. Type disk in the taskbar search box, and then select Defragment and Optimize Drives. 3. NOTE: Only internal hard drives are protected by HP 3D DriveGuard. Improving performance 37 Follow the on battery power...
User Guide
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... gaming software. Cleaning your computer Use the following methods: ● Updating using Windows 10 on page 38 ● Updating using Windows 10 S on the computer changes color to safely clean your computer: ● Alcohol-free glass-cleaning fluid ● Solution of your computer Identifying HP 3D DriveGuard status The hard drive light on page 38 Updating using Windows 10 To update programs and drivers: 1. Type windows update settings in a primary hard drive bay, the secondary hard drive bay...
... gaming software. Cleaning your computer Use the following methods: ● Updating using Windows 10 on page 38 ● Updating using Windows 10 S on the computer changes color to safely clean your computer: ● Alcohol-free glass-cleaning fluid ● Solution of your computer Identifying HP 3D DriveGuard status The hard drive light on page 38 Updating using Windows 10 To update programs and drivers: 1. Type windows update settings in a primary hard drive bay, the secondary hard drive bay...
User Guide
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... keys to highlight your computer and information Start Setup Utility (BIOS): ● Computers or tablets with keyboards: ▲ Turn on -screen instructions. or Turn on or restart the tablet, and then quickly hold down the Windows button. 2. or Turn on or restart the tablet, and then quickly hold down the volume down the volume up button. - To set, change, or delete an administrator or power-on password in Setup Utility (BIOS): IMPORTANT: Use extreme care when making changes...
... keys to highlight your computer and information Start Setup Utility (BIOS): ● Computers or tablets with keyboards: ▲ Turn on -screen instructions. or Turn on or restart the tablet, and then quickly hold down the Windows button. 2. or Turn on or restart the tablet, and then quickly hold down the volume down the volume up button. - To set, change, or delete an administrator or power-on password in Setup Utility (BIOS): IMPORTANT: Use extreme care when making changes...
User Guide
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... or stolen. You can quickly download and install the software, which may not provide any security. To view or change the settings: 1. You can install these updates automatically. Securing your wireless network When you receive an alert. Installing software updates HP, Windows, and third-party software installed on your software applications and information to your computer, follow the device manufacturer's instructions. 44 Chapter 8 Securing your network from being permanently lost or...
... or stolen. You can quickly download and install the software, which may not provide any security. To view or change the settings: 1. You can install these updates automatically. Securing your wireless network When you receive an alert. Installing software updates HP, Windows, and third-party software installed on your software applications and information to your computer, follow the device manufacturer's instructions. 44 Chapter 8 Securing your network from being permanently lost or...
User Guide
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... then select the HP Support Assistant app. - Identify the most recent BIOS update and compare it has been downloaded to the hard drive. You might need to access this information to a network, consult the network administrator before installing any device, cable, or cord. b. Type file in an optional docking device, or connected to install the update. Make a note of the path to reliable external power using the AC adapter. During the download and installation, follow these steps...
... then select the HP Support Assistant app. - Identify the most recent BIOS update and compare it has been downloaded to the hard drive. You might need to access this information to a network, consult the network administrator before installing any device, cable, or cord. b. Type file in an optional docking device, or connected to install the update. Make a note of the path to reliable external power using the AC adapter. During the download and installation, follow these steps...
User Guide
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... 34 battery power 33 best practices 1 BIOS determining version 45 downloading an update 46 starting the Setup Utility 45 updating 45 Bluetooth device 18, 20 Bluetooth label 17 boot order, changing 53 bottom components 15 buttons left touchpad 8 optical drive eject 4 power 10 right touchpad 8 C camera identifying 6 using 22 camera light, identifying 6 caps lock light, identifying 9 caring for your computer 38 cleaning your computer 38 components bottom 15 display 6 keyboard area 8 left side 5 right side 4 connecting to a network 18 connecting to a wireless network 18 connecting...
... 34 battery power 33 best practices 1 BIOS determining version 45 downloading an update 46 starting the Setup Utility 45 updating 45 Bluetooth device 18, 20 Bluetooth label 17 boot order, changing 53 bottom components 15 buttons left touchpad 8 optical drive eject 4 power 10 right touchpad 8 C camera identifying 6 using 22 camera light, identifying 6 caps lock light, identifying 9 caring for your computer 38 cleaning your computer 38 components bottom 15 display 6 keyboard area 8 left side 5 right side 4 connecting to a network 18 connecting to a wireless network 18 connecting...
User Guide
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... 9 mute microphone action key 14 mute volume action key 14 N network jack, identifying 5 next track action key 13 O one-finger slide touch screen gesture 30 operating environment 56 operating system controls 18 optical drive eject button, identifying 4 optical drive, identifying 4 P passwords Setup Utility (BIOS) 42 Windows 41 pause action key 13 play action key 13 ports HDMI 5, 23 USB 4 USB SuperSpeed 5 power battery 33 external 35 power button, identifying 10 power connector identifying 5 Power icon, using 33 power lights, identifying 4 power settings, using 33 precision touchpad using 26...
... 9 mute microphone action key 14 mute volume action key 14 N network jack, identifying 5 next track action key 13 O one-finger slide touch screen gesture 30 operating environment 56 operating system controls 18 optical drive eject button, identifying 4 optical drive, identifying 4 P passwords Setup Utility (BIOS) 42 Windows 41 pause action key 13 play action key 13 ports HDMI 5, 23 USB 4 USB SuperSpeed 5 power battery 33 external 35 power button, identifying 10 power connector identifying 5 Power icon, using 33 power lights, identifying 4 power settings, using 33 precision touchpad using 26...
User Guide
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... computer 16 service labels, locating 16 Setup Utility (BIOS) passwords 42 shipping the computer 39 shutdown 32 Sleep exiting 31 initiating 31 Sleep and Hibernation, initiating 31 slots memory card reader 4 security cable 4 software Disk Cleanup 37 Disk Defragmenter 37 locating 3 software installed locating 3 software updates, installing 44 sound. Remote HP PC Hardware Diagnostics UEFI settings customizing 50 using 52 wired network (LAN) 21 wireless button 18 wireless certification label 17 wireless controls button 18 operating system 18 wireless light 18 wireless network (WLAN) connecting 19...
... computer 16 service labels, locating 16 Setup Utility (BIOS) passwords 42 shipping the computer 39 shutdown 32 Sleep exiting 31 initiating 31 Sleep and Hibernation, initiating 31 slots memory card reader 4 security cable 4 software Disk Cleanup 37 Disk Defragmenter 37 locating 3 software installed locating 3 software updates, installing 44 sound. Remote HP PC Hardware Diagnostics UEFI settings customizing 50 using 52 wired network (LAN) 21 wireless button 18 wireless certification label 17 wireless controls button 18 operating system 18 wireless light 18 wireless network (WLAN) connecting 19...
Maintenance and Service Guide
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... Service Provider parts 35 Component replacement procedures ...35 Bottom cover ...36 Battery ...38 Memory ...40 Hard drive ...42 Optane memory module ...44 Solid-state drive ...45 Solid-state drive bracket and connector board 46 WLAN module ...47 System board hook ...48 USB board ...49 Optical drive board ...50 TouchPad button board ...51 TouchPad module ...52 Power connector cable (DC-in) ...54 Fan ...55 Heat sink assembly ...56 System board ...60 Speakers ...64 Display assembly ...65 Top cover with keyboard ...74 7 Using Setup Utility (BIOS) ...75 Starting Setup Utility (BIOS...
... Service Provider parts 35 Component replacement procedures ...35 Bottom cover ...36 Battery ...38 Memory ...40 Hard drive ...42 Optane memory module ...44 Solid-state drive ...45 Solid-state drive bracket and connector board 46 WLAN module ...47 System board hook ...48 USB board ...49 Optical drive board ...50 TouchPad button board ...51 TouchPad module ...52 Power connector cable (DC-in) ...54 Fan ...55 Heat sink assembly ...56 System board ...60 Speakers ...64 Display assembly ...65 Top cover with keyboard ...74 7 Using Setup Utility (BIOS) ...75 Starting Setup Utility (BIOS...
Maintenance and Service Guide
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... it to the BIOS version currently installed on your computer. Type support in an optional docking device, or connected to an optional power source. Follow the on -screen instructions to download your hard drive. If the update is typically Local Disk (C:). 3. Follow the on -screen instructions. 4. Make a note of the path to the location on your hard drive where the BIOS update is connected to a network, consult the network administrator before installing any instructions that contains the update. 4. Double-click...
... it to the BIOS version currently installed on your computer. Type support in an optional docking device, or connected to an optional power source. Follow the on -screen instructions to download your hard drive. If the update is typically Local Disk (C:). 3. Follow the on -screen instructions. 4. Make a note of the path to the location on your hard drive where the BIOS update is connected to a network, consult the network administrator before installing any instructions that contains the update. 4. Double-click...
Maintenance and Service Guide
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... brightness 13 speaker volume 13 switch screen image 13 using 13 airplane mode key 13 antenna removal 72 audio adjusting volume 13 audio-out (headphone)/audio-in (microphone) combo jack, identifying 7 B back cover spare part number 22 backup, creating 82 backups 82 battery removal 38 spare part number 18, 38 BIOS determining version 75 downloading an update 76 starting the Setup Utility 75 updating 75 Bluetooth label 15 boot order, changing 83 bottom components 14 bottom cover removal 36 spare part number 19, 36 buttons left TouchPad 9 optical drive eject 6 power 11 right TouchPad 9 C camera...
... brightness 13 speaker volume 13 switch screen image 13 using 13 airplane mode key 13 antenna removal 72 audio adjusting volume 13 audio-out (headphone)/audio-in (microphone) combo jack, identifying 7 B back cover spare part number 22 backup, creating 82 backups 82 battery removal 38 spare part number 18, 38 BIOS determining version 75 downloading an update 76 starting the Setup Utility 75 updating 75 Bluetooth label 15 boot order, changing 83 bottom components 14 bottom cover removal 36 spare part number 19, 36 buttons left TouchPad 9 optical drive eject 6 power 11 right TouchPad 9 C camera...
Maintenance and Service Guide
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...connector identifying 7 power connector cable removal 54 spare part numbers 54 power cord set requirements 88 power lights, identifying 6 power requirements, product description 4 processor 1 product description camera 3 chipset 1 display panel 2 ethernet 3 external media cards 3 hard drive 2 keyboard 4 memory 2 operating system 4 optical drive 3 pointing device 4 ports 3 power requirements 4 processor 1 product name 1 security 4 serviceability 5 wireless networking 3 product name 1 product name and number, computer 15 R recovery 82 discs 83 HP Recovery partition 83 media 83 USB flash drive 83
...connector identifying 7 power connector cable removal 54 spare part numbers 54 power cord set requirements 88 power lights, identifying 6 power requirements, product description 4 processor 1 product description camera 3 chipset 1 display panel 2 ethernet 3 external media cards 3 hard drive 2 keyboard 4 memory 2 operating system 4 optical drive 3 pointing device 4 ports 3 power requirements 4 processor 1 product name 1 security 4 serviceability 5 wireless networking 3 product name 1 product name and number, computer 15 R recovery 82 discs 83 HP Recovery partition 83 media 83 USB flash drive 83
Maintenance and Service Guide
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... Download Tool 82 creating using Windows tools 82 regulatory information regulatory label 15 wireless certification labels 15 Remote HP PC Hardware Diagnostics UEFI settings customizing 80 using 80 removal/replacement procedures 31, 35 restoring 82 right side components 6 RJ-45 (network) jack, identifying 7 RJ-45 (network) status lights, identifying 7 S screen brightness action keys 13 Screw Kit, spare part numbers 25 security cable slot, identifying 6 security, product description 4 serial number, computer 15 service labels, locating 15 serviceability, product description 5 slots memory card...
... Download Tool 82 creating using Windows tools 82 regulatory information regulatory label 15 wireless certification labels 15 Remote HP PC Hardware Diagnostics UEFI settings customizing 80 using 80 removal/replacement procedures 31, 35 restoring 82 right side components 6 RJ-45 (network) jack, identifying 7 RJ-45 (network) status lights, identifying 7 S screen brightness action keys 13 Screw Kit, spare part numbers 25 security cable slot, identifying 6 security, product description 4 serial number, computer 15 service labels, locating 15 serviceability, product description 5 slots memory card...