Limited Warranty and Support Guide
Page 4
... external causes; (b) by operation outside the usage parameters stated in the user documentation that shipped with the product; (c) by software, interfacing, parts, or supplies not supplied by HP; (d) by improper site preparation or maintenance; (e) by virus infection; (f) from loss or damage in the servicing country/region. YOU SHOULD MAKE PERIODIC BACKUP COPIES OF THE DATA STORED ON YOUR HARD DRIVE OR OTHER STORAGE DEVICES...
... external causes; (b) by operation outside the usage parameters stated in the user documentation that shipped with the product; (c) by software, interfacing, parts, or supplies not supplied by HP; (d) by improper site preparation or maintenance; (e) by virus infection; (f) from loss or damage in the servicing country/region. YOU SHOULD MAKE PERIODIC BACKUP COPIES OF THE DATA STORED ON YOUR HARD DRIVE OR OTHER STORAGE DEVICES...
Limited Warranty and Support Guide
Page 9
... equipment: • Do not disable the power cord grounding plug. WARNING: To reduce the risk of the CD or DVD drives. Click Start, All Programs, and then click User Guides. The Help and Support Center provides useful troubleshooting information and includes the following: • E-mail support. • HP Real Time Chat with setting up and using your computer. 2 Use the Help and Support Center for help online, go to...
... equipment: • Do not disable the power cord grounding plug. WARNING: To reduce the risk of the CD or DVD drives. Click Start, All Programs, and then click User Guides. The Help and Support Center provides useful troubleshooting information and includes the following: • E-mail support. • HP Real Time Chat with setting up and using your computer. 2 Use the Help and Support Center for help online, go to...
Limited Warranty and Support Guide - Refurbished
Page 6
..., improper or inadequate maintenance or calibration or other than (i) HP, (ii) an HP authorized service provider, or (iii) your own installation of end-user replaceable HP or HP approved parts if available for defective products. All component parts or hardware products removed under this Limited 6 HP IS NOT RESPONSIBLE FOR DAMAGE THAT OCCURS AS A RESULT OF YOUR FAILURE TO FOLLOW THE INSTRUCTIONS INTENDED FOR THE HP HARDWARE PRODUCT.
..., improper or inadequate maintenance or calibration or other than (i) HP, (ii) an HP authorized service provider, or (iii) your own installation of end-user replaceable HP or HP approved parts if available for defective products. All component parts or hardware products removed under this Limited 6 HP IS NOT RESPONSIBLE FOR DAMAGE THAT OCCURS AS A RESULT OF YOUR FAILURE TO FOLLOW THE INSTRUCTIONS INTENDED FOR THE HP HARDWARE PRODUCT.
Limited Warranty and Support Guide - Refurbished
Page 9
... instructions and documentation provided by the use of service upgrades and the cost for these service upgrades, refer to HP, in place, accessible, and legible; (e) maintain an environment consistent with product specifications and supported configurations. HP provides on -site labor support to repair your product that arrives with sufficient, free, and safe access to cooperate with local business practices. Service Upgrades HP has a range of the advanced unit replacement warranty service...
... instructions and documentation provided by the use of service upgrades and the cost for these service upgrades, refer to HP, in place, accessible, and legible; (e) maintain an environment consistent with product specifications and supported configurations. HP provides on -site labor support to repair your product that arrives with sufficient, free, and safe access to cooperate with local business practices. Service Upgrades HP has a range of the advanced unit replacement warranty service...
Limited Warranty and Support Guide - Refurbished
Page 13
.... 2 Use the Help and Support Center for product information, driver updates, troubleshooting, and much more information about service and support options, both in English, Spanish (U.S.only), and French (Canada only) at: HP: 1-800-474-6836 (800-HP-invent) Compaq: 1-800-652-6672 (800-OK-Compaq) When you call HP Customer Care, toll-free, by phone, 24 hours a day, seven days a week in - Click Start...
.... 2 Use the Help and Support Center for product information, driver updates, troubleshooting, and much more information about service and support options, both in English, Spanish (U.S.only), and French (Canada only) at: HP: 1-800-474-6836 (800-HP-invent) Compaq: 1-800-652-6672 (800-OK-Compaq) When you call HP Customer Care, toll-free, by phone, 24 hours a day, seven days a week in - Click Start...
Getting Started Guide
Page 3
Table of contents 1 Getting information 2 Setting up your computer Protecting your computer 3 Guidelines for installing software and hardware devices 4 Connecting to the Internet 4 Transferring files and settings to your new computer 5 3 Troubleshooting and maintenance Computer does not start 5 Power 6 Display (monitor 6 Keyboard and mouse (with cable 7 Keyboard and mouse (wireless 8 Speakers and sound 9 Internet access 10 Software troubleshooting 11 Maintenance 14 System Recovery 16 Recovery discs 18 ENWW iii
Table of contents 1 Getting information 2 Setting up your computer Protecting your computer 3 Guidelines for installing software and hardware devices 4 Connecting to the Internet 4 Transferring files and settings to your new computer 5 3 Troubleshooting and maintenance Computer does not start 5 Power 6 Display (monitor 6 Keyboard and mouse (with cable 7 Keyboard and mouse (wireless 8 Speakers and sound 9 Internet access 10 Software troubleshooting 11 Maintenance 14 System Recovery 16 Recovery discs 18 ENWW iii
Getting Started Guide
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... driver updates. 2. Click the Start button, click Control Panel, and then click System computer hardware and and Security. Under Action Center, click Find and fix problems (troubleshooting). ● Read frequently asked questions. ● Find electronic user guides and HP Support Web site: www.hp.com/support specifications for your computer model. ● Order parts and find ● Set up -to-date information and www.hp.com/support/consumer-forum help . ● Upgrade or replace Upgrading...
... driver updates. 2. Click the Start button, click Control Panel, and then click System computer hardware and and Security. Under Action Center, click Find and fix problems (troubleshooting). ● Read frequently asked questions. ● Find electronic user guides and HP Support Web site: www.hp.com/support specifications for your computer model. ● Order parts and find ● Set up -to-date information and www.hp.com/support/consumer-forum help . ● Upgrade or replace Upgrading...
Getting Started Guide
Page 6
... country/region in a location away from the electrical outlet. WARNING! These can increase the inside temperature, or can cause fire or electrocution. Do not disable the power cord grounding plug. HP Support Assistant - The power supply is easily accessible at all times. Type of the CD or DVD drives. Where to open the enclosure of information ● Get special utilities for computer owners. ● Maintain your...
... country/region in a location away from the electrical outlet. WARNING! These can increase the inside temperature, or can cause fire or electrocution. Do not disable the power cord grounding plug. HP Support Assistant - The power supply is easily accessible at all times. Type of the CD or DVD drives. Where to open the enclosure of information ● Get special utilities for computer owners. ● Maintain your...
Getting Started Guide
Page 7
...; Connect all ventilation openings are unobstructed and cabling is not in most cases, repair damage caused by using surge protection with your computer. ❑ Place the computer so that all power cords from the monitor, computer, and accessories to a power surge protection device that is specifically labeled as well. Click the Start button, click All Programs, and then click User Guides or visit www.hp.com...
...; Connect all ventilation openings are unobstructed and cabling is not in most cases, repair damage caused by using surge protection with your computer. ❑ Place the computer so that all power cords from the monitor, computer, and accessories to a power surge protection device that is specifically labeled as well. Click the Start button, click All Programs, and then click User Guides or visit www.hp.com...
Getting Started Guide
Page 8
... a wired network connection, connect an Ethernet cable to the computer and to a network router or LAN device. ◦ For a wireless network connection, use a wireless router with the computer to connect to your computer ENWW To transfer existing accounts, follow the instructions provided by using Online Services: a. NOTE: Online Services provides a list of ISPs; NOTE: If you have issues connecting to the Internet, see Internet access on page 10. 4 Chapter 2 Setting up the computer for installing software and hardware devices...
... a wired network connection, connect an Ethernet cable to the computer and to a network router or LAN device. ◦ For a wireless network connection, use a wireless router with the computer to connect to your computer ENWW To transfer existing accounts, follow the instructions provided by using Online Services: a. NOTE: Online Services provides a list of ISPs; NOTE: If you have issues connecting to the Internet, see Internet access on page 10. 4 Chapter 2 Setting up the computer for installing software and hardware devices...
Getting Started Guide
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... all open programs. 4. For an optical mouse: ● Clean the optical mouse: Gently wipe the light sensor lens on which occurs after 20 minutes of your computer, and then restart your computer: 1. Ensure that you are using the wireless keyboard or wireless mouse within 30 cm (12 inches) during initial setup or for re-synchronization. Use the keyboard to display the Windows Start menu. 5. After saving changes in Suspend mode...
... all open programs. 4. For an optical mouse: ● Clean the optical mouse: Gently wipe the light sensor lens on which occurs after 20 minutes of your computer, and then restart your computer: 1. Ensure that you are using the wireless keyboard or wireless mouse within 30 cm (12 inches) during initial setup or for re-synchronization. Use the keyboard to display the Windows Start menu. 5. After saving changes in Suspend mode...
Getting Started Guide
Page 14
... Internet connection type. Internet access Symptom Possible solution Internet programs do not plug a network cable into a telephone service line; Verify that they are connected to your computer, and then unplug and reconnect the speakers. Possible solution For Windows 7: 1. Under Hardware and Sound, click Troubleshoot and audio playback. Use the front-panel buttons to enter the onscreen display (OSD) and ensure that audio is enabled and that the speakers are turned on the graphics card (select models only) to an audio connector...
... Internet connection type. Internet access Symptom Possible solution Internet programs do not plug a network cable into a telephone service line; Verify that they are connected to your computer, and then unplug and reconnect the speakers. Possible solution For Windows 7: 1. Under Hardware and Sound, click Troubleshoot and audio playback. Use the front-panel buttons to enter the onscreen display (OSD) and ensure that audio is enabled and that the speakers are turned on the graphics card (select models only) to an audio connector...
Getting Started Guide
Page 15
... then turn it came with the product) or hardware driver to factory defaults. ● System Recovery (see Microsoft System Restore on page 16) - This is internal, try to open the wizard, and then follow the onscreen instructions. Erase and reformat the hard disk drive, and then reinstall the operating system, programs, and drivers. Symptom Possible solution Run the wireless setup wizard: 1. In the Network and Sharing Center window, click Set up a connection or network...
... then turn it came with the product) or hardware driver to factory defaults. ● System Recovery (see Microsoft System Restore on page 16) - This is internal, try to open the wizard, and then follow the onscreen instructions. Erase and reformat the hard disk drive, and then reinstall the operating system, programs, and drivers. Symptom Possible solution Run the wireless setup wizard: 1. In the Network and Sharing Center window, click Set up a connection or network...
Getting Started Guide
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ROM drives). 4. To start a System Restore: 1. Type Device Manager into the Start Search box, and then click Device Manager to update or rollback. (For example, DVD/CD- Click the plus sign (+) to expand the type of device you want to open programs. 2. Microsoft System Restore If you use System Restore to return the computer to communicate with an attached device, such as a printer, hard disk drive, mouse, or keyboard. You can also set restore points manually. Updating drivers A driver is a software program...
ROM drives). 4. To start a System Restore: 1. Type Device Manager into the Start Search box, and then click Device Manager to update or rollback. (For example, DVD/CD- Click the plus sign (+) to expand the type of device you want to open programs. 2. Microsoft System Restore If you use System Restore to return the computer to communicate with an attached device, such as a printer, hard disk drive, mouse, or keyboard. You can also set restore points manually. Updating drivers A driver is a software program...
Warranty and Support Guide
Page 6
... THE COST OF REPAIR OR REPLACEMENT OF ANY HARDWARE COMPONENTS THAT MALFUNCTION IN CONDITIONS OF NORMAL USE. HP IS NOT LIABLE FOR ANY CLAIM MADE BY A THIRD PARTY OR MADE BY YOU FOR A THIRD PARTY. YOU SHOULD MAKE PERIODIC BACKUP COPIES OF THE DATA STORED ON YOUR HARD DRIVE OR OTHER STORAGE DEVICES AS A PRECAUTION AGAINST POSSIBLE FAILURES, ALTERATION, OR...
... THE COST OF REPAIR OR REPLACEMENT OF ANY HARDWARE COMPONENTS THAT MALFUNCTION IN CONDITIONS OF NORMAL USE. HP IS NOT LIABLE FOR ANY CLAIM MADE BY A THIRD PARTY OR MADE BY YOU FOR A THIRD PARTY. YOU SHOULD MAKE PERIODIC BACKUP COPIES OF THE DATA STORED ON YOUR HARD DRIVE OR OTHER STORAGE DEVICES AS A PRECAUTION AGAINST POSSIBLE FAILURES, ALTERATION, OR...
Warranty and Support Guide
Page 8
... to replace yourself based on instructions and documentation provided by the use of pickup and return service, HP will be additional charges. Under the terms of all repair, logistics, and insurance costs in attempting to receive on -site service during shipping. Pickup and Return Warranty Service Your HP Limited Warranty may involve performing routine diagnostic procedures, installing software updates or patches, removing third-party options...
... to replace yourself based on instructions and documentation provided by the use of pickup and return service, HP will be additional charges. Under the terms of all repair, logistics, and insurance costs in attempting to receive on -site service during shipping. Pickup and Return Warranty Service Your HP Limited Warranty may involve performing routine diagnostic procedures, installing software updates or patches, removing third-party options...
Warranty and Support Guide
Page 12
... to: http://www.hp.com/support for product information, driver updates, troubleshooting, and much more information about service and support options, both inand out-of purchase available. Go to your needs. Where to Get Help Follow These Steps When You Need Help 1 Check the setup poster and product documentation for help with hardware and software questions. The Help and Support Center provides useful troubleshooting information and includes...
... to: http://www.hp.com/support for product information, driver updates, troubleshooting, and much more information about service and support options, both inand out-of purchase available. Go to your needs. Where to Get Help Follow These Steps When You Need Help 1 Check the setup poster and product documentation for help with hardware and software questions. The Help and Support Center provides useful troubleshooting information and includes...
HP Limited Warranty and Support Guide - 2 Year
Page 6
... AND HP REGARDING THE HP HARDWARE PRODUCT YOU HAVE PURCHASED OR LEASED. HP IS NOT RESPONSIBLE FOR DAMAGE TO OR LOSS OF ANY PROGRAMS, DATA, OR REMOVABLE STORAGE MEDIA. No change to any product from which the serial number has been removed or that shipped with the product; (c) by software, interfacing, parts, or supplies not supplied by HP; (d) by improper site preparation or maintenance; (e) by operation outside...
... AND HP REGARDING THE HP HARDWARE PRODUCT YOU HAVE PURCHASED OR LEASED. HP IS NOT RESPONSIBLE FOR DAMAGE TO OR LOSS OF ANY PROGRAMS, DATA, OR REMOVABLE STORAGE MEDIA. No change to any product from which the serial number has been removed or that shipped with the product; (c) by software, interfacing, parts, or supplies not supplied by HP; (d) by improper site preparation or maintenance; (e) by operation outside...
HP Limited Warranty and Support Guide - 2 Year
Page 8
... Self Repair (CSR) part that you are required to replace yourself based on the HP Web site at additional cost. 6 You are typically 8:00am to 5:00pm, Monday through Friday, but may result in HP billing you will pick up the defective unit from the service location. Failure to return the defective product may vary with product specifications and supported configurations. In...
... Self Repair (CSR) part that you are required to replace yourself based on the HP Web site at additional cost. 6 You are typically 8:00am to 5:00pm, Monday through Friday, but may result in HP billing you will pick up the defective unit from the service location. Failure to return the defective product may vary with product specifications and supported configurations. In...
HP Limited Warranty and Support Guide - 2 Year
Page 12
... qualified online support specialists. • There is free during your limited warranty period. Go to: http://www.hp.com/support for product information, driver updates, troubleshooting, and much more information about service and support options, both inand out-of purchase available. HP-trained technicians are subject to change. 10 For more . 5 If you have Internet access or cannot connect to the Internet to use the HP Technical Support Web site...
... qualified online support specialists. • There is free during your limited warranty period. Go to: http://www.hp.com/support for product information, driver updates, troubleshooting, and much more information about service and support options, both inand out-of purchase available. HP-trained technicians are subject to change. 10 For more . 5 If you have Internet access or cannot connect to the Internet to use the HP Technical Support Web site...