Introductory Information
Page 6
... the electrical connections. r Send the same job to install an HP original ink system for optimum system performance. Replace the cartridge. Restart the printhead replacement process. Replace the cartridge and check the supported ink cartridges. Reload the roll....been unexpectedly unloaded. r Reconnect the power cord and turn on ink Printhead error: not present Printhead error: replace Printhead error: reseat Printhead out of warranty Printhead replacement incomplete. Front-panel error messages If you see an error message that you have a new cartridge of the same color ready....
... the electrical connections. r Send the same job to install an HP original ink system for optimum system performance. Replace the cartridge. Restart the printhead replacement process. Replace the cartridge and check the supported ink cartridges. Reload the roll....been unexpectedly unloaded. r Reconnect the power cord and turn on ink Printhead error: not present Printhead error: replace Printhead error: reseat Printhead out of warranty Printhead replacement incomplete. Front-panel error messages If you see an error message that you have a new cartridge of the same color ready....
User guide
Page 9
... plot ...219 Prepare the printer and the paper to print the diagnostic sheet 220 Visual check for errors while printing the diagnostic sheet 220 Scan or copy the diagnostic plot ...224 Monitor calibration ...224 Save...replacing the printhead 227 Clean the printhead ...228 Align the printhead ...228 Printhead status messages ...229 26 Troubleshooting general printer issues ...230 The printer will not start ...231 The printer does not print ...231 The printer seems slow ...232 The printer behaves strangely ...232 Communication failures between computer and printer 232 Cannot access the HP...
... plot ...219 Prepare the printer and the paper to print the diagnostic sheet 220 Visual check for errors while printing the diagnostic sheet 220 Scan or copy the diagnostic plot ...224 Monitor calibration ...224 Save...replacing the printhead 227 Clean the printhead ...228 Align the printhead ...228 Printhead status messages ...229 26 Troubleshooting general printer issues ...230 The printer will not start ...231 The printer does not print ...231 The printer seems slow ...232 The printer behaves strangely ...232 Communication failures between computer and printer 232 Cannot access the HP...
User guide
Page 151
... the HP Utility. Alternatively, press , then , then Ink > Replace printhead. From the front panel, press , then , then Replace printhead. ● Colors ● Product name ● Product number ● Serial number ● Status, see Printhead status messages on page 229. CAUTION: Printhead replacement must be performed with your printer for details of the printhead status messages, see Front-panel error messages...
... the HP Utility. Alternatively, press , then , then Ink > Replace printhead. From the front panel, press , then , then Replace printhead. ● Colors ● Product name ● Product number ● Serial number ● Status, see Printhead status messages on page 229. CAUTION: Printhead replacement must be performed with your printer for details of the printhead status messages, see Front-panel error messages...
User guide
Page 233
... shown below, if the printer's printheads are not working correctly. The following examples show this defect: original on the left, printed image on the right. Replacing the printhead for errors while printing the diagnostic sheet 223 You can launch printhead cleaning from the front panel by ...pressing , then , then Image Quality Maintenance > Clean printheads. You can also see some banding in area fills...
... shown below, if the printer's printheads are not working correctly. The following examples show this defect: original on the left, printed image on the right. Replacing the printhead for errors while printing the diagnostic sheet 223 You can launch printhead cleaning from the front panel by ...pressing , then , then Image Quality Maintenance > Clean printheads. You can also see some banding in area fills...
User guide
Page 246
... may see one of the following messages appear on page 243. Remove the non-functional printhead and insert a new printhead. Replace the cartridge. 27 Front-panel error messages Occasionally you have a new cartridge of ink used, or because non-HP ink has been used in the Recommendation column. Restart it has been in operation, because...
... may see one of the following messages appear on page 243. Remove the non-functional printhead and insert a new printhead. Replace the cartridge. 27 Front-panel error messages Occasionally you have a new cartridge of ink used, or because non-HP ink has been used in the Recommendation column. Restart it has been in operation, because...
User guide
Page 247
...151. 61:04.1, 61:04.2 Update your printer's firmware. See Handling ink cartridges and printhead on page 151. 09:01 Paper jam in the scanner. See Update the firmware on ... from the scanner and try again. 09:02 Calibrate the scanner. Table 27-2 Numerical error codes Error code Recommendation 05.5:10 Update the printer's BIOS. 08:04 Restart the printer. If ... has been unexpectedly unloaded. Table 27-1 Text messages (continued) Message Replace incorrect [color] cartridge Reseat [color] cartridge Recommendation Replace the cartridge. See Update the firmware on page 163. 09:04 ...
...151. 61:04.1, 61:04.2 Update your printer's firmware. See Handling ink cartridges and printhead on page 151. 09:01 Paper jam in the scanner. See Update the firmware on ... from the scanner and try again. 09:02 Calibrate the scanner. Table 27-2 Numerical error codes Error code Recommendation 05.5:10 Update the printer's BIOS. 08:04 Restart the printer. If ... has been unexpectedly unloaded. Table 27-1 Text messages (continued) Message Replace incorrect [color] cartridge Reseat [color] cartridge Recommendation Replace the cartridge. See Update the firmware on page 163. 09:04 ...
User guide
Page 265
... 66 incorrect out of paper 177 jam in platen 173 jam in stacker 177 loading error messages 169 maintenance 65 movement 65 not cut well 178 not flat 188 output problems ...specifications 249 preferences, Windows driver 34 preview a print 78 print from Embedded Web Server 71 HP Utility 71 printer driver 73 USB flash drive 70 Print from in-OS 94 print from iOS...228 cannot insert 227 clean; purge 228 insert 145 order 166 remove 141 replace, reseat 227 specification 246 status 140 status messages 229 printhead cleaner specification 246 printing 69 printing resolutions 246 Proactive Support 242 protect a...
... 66 incorrect out of paper 177 jam in platen 173 jam in stacker 177 loading error messages 169 maintenance 65 movement 65 not cut well 178 not flat 188 output problems ...specifications 249 preferences, Windows driver 34 preview a print 78 print from Embedded Web Server 71 HP Utility 71 printer driver 73 USB flash drive 70 Print from in-OS 94 print from iOS...228 cannot insert 227 clean; purge 228 insert 145 order 166 remove 141 replace, reseat 227 specification 246 status 140 status messages 229 printhead cleaner specification 246 printing 69 printing resolutions 246 Proactive Support 242 protect a...
Limited Warranty
Page 3
...or calibration b. Improper site preparation or maintenance e. HP Limited Warranty HP product Printer Software Printhead Ink cartridge Limited Warranty Period 1 year 90 days from the date of purchase by the customer Replacement printheads are warranted for one year from printer purchase, regardless... when properly installed and used . The Limited Warranty Period starts on the printhead. HP further warrants that software will be uninterrupted or error-free. 4. HP does not warrant that HP-owned standard software will be free from defects in the system. Accessories, ...
...or calibration b. Improper site preparation or maintenance e. HP Limited Warranty HP product Printer Software Printhead Ink cartridge Limited Warranty Period 1 year 90 days from the date of purchase by the customer Replacement printheads are warranted for one year from printer purchase, regardless... when properly installed and used . The Limited Warranty Period starts on the printhead. HP further warrants that software will be uninterrupted or error-free. 4. HP does not warrant that HP-owned standard software will be free from defects in the system. Accessories, ...