Maintenance and Service Guide 1
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......4 Locating hardware ...4 Locating software...4 Right side ...4 Left side ...5 Display ...6 Low blue light mode (select products only) ...6 Keyboard area...7 Touchpad settings and components ...8 Touchpad settings ...8 Adjusting touchpad settings ...8 Turning on the touchpad ...8 Touchpad components ...8 Lights ...9 Button and speakers...10 Special keys ...11 Action keys...13 HP Hubs Launcher (select products only) ...14 Bottom ...14 Labels...15 3 Illustrated parts catalog ...18 Computer major components...18 Display assembly subcomponents...20 Cables...21 Miscellaneous parts...22 4 Removal...
......4 Locating hardware ...4 Locating software...4 Right side ...4 Left side ...5 Display ...6 Low blue light mode (select products only) ...6 Keyboard area...7 Touchpad settings and components ...8 Touchpad settings ...8 Adjusting touchpad settings ...8 Turning on the touchpad ...8 Touchpad components ...8 Lights ...9 Button and speakers...10 Special keys ...11 Action keys...13 HP Hubs Launcher (select products only) ...14 Bottom ...14 Labels...15 3 Illustrated parts catalog ...18 Computer major components...18 Display assembly subcomponents...20 Cables...21 Miscellaneous parts...22 4 Removal...
Maintenance and Service Guide 1
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... 5 Removal and replacement procedures for authorized service provider parts 33 Component replacement procedures...33 Preparation for disassembly ...33 Bottom cover ...33 Battery ...34 Memory modules...35 WLAN module ...37 Solid-state drive ...39 Heat sink ...40 Fan assembly ...41 Display assembly panel ...43 Power connector cable ...44 System board...44 IR board...47 Speakers ...48 Hall sensor board...50 Touchpad ...51 RJ-45 door ...52 Display assembly...53 Keyboard with top cover...57 6 Using Setup Utility (BIOS) ...59 Starting Setup Utility (BIOS...
... 5 Removal and replacement procedures for authorized service provider parts 33 Component replacement procedures...33 Preparation for disassembly ...33 Bottom cover ...33 Battery ...34 Memory modules...35 WLAN module ...37 Solid-state drive ...39 Heat sink ...40 Fan assembly ...41 Display assembly panel ...43 Power connector cable ...44 System board...44 IR board...47 Speakers ...48 Hall sensor board...50 Touchpad ...51 RJ-45 door ...52 Display assembly...53 Keyboard with top cover...57 6 Using Setup Utility (BIOS) ...59 Starting Setup Utility (BIOS...
Maintenance and Service Guide 1
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... system board and install them on the replacement system board: ● Memory modules (see Memory modules on page 35). ● WLAN module (see WLAN module on page 37). ● Display assembly panel (see Heat sink on page 34). 4. Identify the following cables, and make sure they have the new ambient light sensor (ALS) data written to remove the following part numbers: xxxxxx-001: Non-Windows operating system xxxxxx-601: Windows 10 operating system...
... system board and install them on the replacement system board: ● Memory modules (see Memory modules on page 35). ● WLAN module (see WLAN module on page 37). ● Display assembly panel (see Heat sink on page 34). 4. Identify the following cables, and make sure they have the new ambient light sensor (ALS) data written to remove the following part numbers: xxxxxx-001: Non-Windows operating system xxxxxx-601: Windows 10 operating system...
Maintenance and Service Guide 1
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..., organic light-emitting diode (OLED) bent panel, eDP 1.4 + PSR, 400 nits N13380-001: 16.0 in Wide Quad Extended Graphics Array (WQXGA) (2560×1600), antiglare, nontouchscreen, 400 nits N13379-001: 16.0 in the upper left and right sides of the panel. Navigate to download and install the Touch Panel Firmware. b. IMPORTANT: After replacing the display panel assembly, it (3). Select Support, and then select Software & Drivers to...
..., organic light-emitting diode (OLED) bent panel, eDP 1.4 + PSR, 400 nits N13380-001: 16.0 in Wide Quad Extended Graphics Array (WQXGA) (2560×1600), antiglare, nontouchscreen, 400 nits N13379-001: 16.0 in the upper left and right sides of the panel. Navigate to download and install the Touch Panel Firmware. b. IMPORTANT: After replacing the display panel assembly, it (3). Select Support, and then select Software & Drivers to...
Maintenance and Service Guide 1
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...; Do not shut down the computer or initiate Sleep. ● Do not insert, remove, connect, or disconnect any instructions that appear on the screen after it to a network, consult the network administrator before downloading and installing a BIOS update. If the update is typically Local Disk (C:). 60 Chapter 6 Using Setup Utility (BIOS) Select the Search icon in the taskbar, type support in an optional docking device, or connected to reliable external power using the AC adapter. 3. Select Updates.
...; Do not shut down the computer or initiate Sleep. ● Do not insert, remove, connect, or disconnect any instructions that appear on the screen after it to a network, consult the network administrator before downloading and installing a BIOS update. If the update is typically Local Disk (C:). 60 Chapter 6 Using Setup Utility (BIOS) Select the Search icon in the taskbar, type support in an optional docking device, or connected to reliable external power using the AC adapter. 3. Select Updates.
Maintenance and Service Guide 1
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... on-screen instructions. Errors can navigate and select in Computer Setup using arrow keys to highlight your choice, you must then press enter. ● To save your choice, you must then press enter. Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all settings in Computer Setup. Your changes go into effect when the computer restarts. Computer Setup includes settings for types of devices installed, the startup...
... on-screen instructions. Errors can navigate and select in Computer Setup using arrow keys to highlight your choice, you must then press enter. ● To save your choice, you must then press enter. Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all settings in Computer Setup. Your changes go into effect when the computer restarts. Computer Setup includes settings for types of devices installed, the startup...
Maintenance and Service Guide 1
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... the location on -screen instructions to locate the update later, after the download is complete. You might need to access this information to download your hard drive where the BIOS update is typically Local Disk (C:). 3. Installing a BIOS update BIOS installation procedures vary. If no instructions are ready to enter the Boot Device Options menu. 2. Using the hard drive path you recorded earlier, open the folder that has an .exe extension (for the current startup sequence, follow the on -screen instructions. 4. Changing the boot order using the...
... the location on -screen instructions to locate the update later, after the download is complete. You might need to access this information to download your hard drive where the BIOS update is typically Local Disk (C:). 3. Installing a BIOS update BIOS installation procedures vary. If no instructions are ready to enter the Boot Device Options menu. 2. Using the hard drive path you recorded earlier, open the folder that has an .exe extension (for the current startup sequence, follow the on -screen instructions. 4. Changing the boot order using the...
Maintenance and Service Guide 1
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Turn on or restart the tablet, quickly press and hold the volume up , restoring, and recovering You can restore the system and install: ● Latest version of the operating system ● Platform-specific device drivers ● Software applications, in BIOS for HP Sure Recover, go to http://www.hp.com/support. To change the computer boot order, the order of your HP Recovery media. Using HP Sure Recover (select products only) Select computer models are configured with a detachable keyboard, connect the tablet...
Turn on or restart the tablet, quickly press and hold the volume up , restoring, and recovering You can restore the system and install: ● Latest version of the operating system ● Platform-specific device drivers ● Software applications, in BIOS for HP Sure Recover, go to http://www.hp.com/support. To change the computer boot order, the order of your HP Recovery media. Using HP Sure Recover (select products only) Select computer models are configured with a detachable keyboard, connect the tablet...
Maintenance and Service Guide 1
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...light sensor, identifying 7 audio adjusting volume 13 audio-out (headphone)/audio-in (microphone) combo jack, identifying 6 audio, product description 1 B backup, creating 66 backups 66 battery illustrated 19 spare part number 19 BIOS determining version 59, 63 downloading an update 60, 63, 64 starting the Setup Utility 59 updating 59, 63 Bluetooth label 15 boot order changing using the f9 prompt 64 boot order, changing 68 bottom components 14 bottom cover illustrated 19 removal 33 spare part number 19, 33 buttons left touchpad 8, 9 power 11, 12 right touchpad 8, 9 C cables spare part numbers...
...light sensor, identifying 7 audio adjusting volume 13 audio-out (headphone)/audio-in (microphone) combo jack, identifying 6 audio, product description 1 B backup, creating 66 backups 66 battery illustrated 19 spare part number 19 BIOS determining version 59, 63 downloading an update 60, 63, 64 starting the Setup Utility 59 updating 59, 63 Bluetooth label 15 boot order changing using the f9 prompt 64 boot order, changing 68 bottom components 14 bottom cover illustrated 19 removal 33 spare part number 19, 33 buttons left touchpad 8, 9 power 11, 12 right touchpad 8, 9 C cables spare part numbers...
Maintenance and Service Guide 1
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... light mode 6 M media card reader, product description 2 memory module product description 1 memory modules removal 35 spare part numbers 35 microphone product description 1 microphone mute light, identifying 10 model name 1 mute light, identifying 10 mute microphone action key 13 mute volume action key 13 N next track action key 14 O operating system, product description 2 P packaging guidelines 24, 30 pause action key 14 play action key 13, 14 pointing device, product description 2 ports HDMI 5 product description 2 USB SuperSpeed 6 USB SuperSpeed port with HP Sleep and Charge 5 USB Type...
... light mode 6 M media card reader, product description 2 memory module product description 1 memory modules removal 35 spare part numbers 35 microphone product description 1 microphone mute light, identifying 10 model name 1 mute light, identifying 10 mute microphone action key 13 mute volume action key 13 N next track action key 14 O operating system, product description 2 P packaging guidelines 24, 30 pause action key 14 play action key 13, 14 pointing device, product description 2 ports HDMI 5 product description 2 USB SuperSpeed 6 USB SuperSpeed port with HP Sleep and Charge 5 USB Type...
Maintenance and Service Guide 1
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... 3 setup utility navigating and selecting 62 restoring factory settings 62 SIM slot, identifying 6 slots SIM card 6 software locating 4 software installed locating 4 solid-state drive product description 1 removal and replacement 39 specifications 76, 77 spare part country codes 57 speaker removal 48 spare part number 48 speaker volume action keys 13 speakers 11, 15 special keys identifying 11 using 11 specifications computer 75 display 75, 76 hard drive 75 solid-state drive 76, 77 static electricity 24, 25 support information 30 Sure Start using 65...
... 3 setup utility navigating and selecting 62 restoring factory settings 62 SIM slot, identifying 6 slots SIM card 6 software locating 4 software installed locating 4 solid-state drive product description 1 removal and replacement 39 specifications 76, 77 spare part country codes 57 speaker removal 48 spare part number 48 speaker volume action keys 13 speakers 11, 15 special keys identifying 11 using 11 specifications computer 75 display 75, 76 hard drive 75 solid-state drive 76, 77 static electricity 24, 25 support information 30 Sure Start using 65...
User Guide
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......3 Locating hardware ...3 Locating software ...3 Right side ...3 Left side ...4 Display...5 Low blue light mode (select products only) ...5 Keyboard area...7 Touchpad settings and components ...7 Touchpad settings...7 Adjusting touchpad settings...7 Turning on the touchpad...7 Touchpad components ...7 Lights...8 Button and speakers...9 Special keys...10 Action keys ...12 HP Hubs Launcher (select products only)...13 Bottom ...13 Labels ...14 3 Connecting to a network ...17 Connecting to a wireless network ...17 Using the wireless controls...17 Airplane mode key ...17 Operating system controls...
......3 Locating hardware ...3 Locating software ...3 Right side ...3 Left side ...4 Display...5 Low blue light mode (select products only) ...5 Keyboard area...7 Touchpad settings and components ...7 Touchpad settings...7 Adjusting touchpad settings...7 Turning on the touchpad...7 Touchpad components ...7 Lights...8 Button and speakers...9 Special keys...10 Action keys ...12 HP Hubs Launcher (select products only)...13 Bottom ...13 Labels ...14 3 Connecting to a network ...17 Connecting to a wireless network ...17 Using the wireless controls...17 Airplane mode key ...17 Operating system controls...
User Guide
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... from items such as the keyboard, touch screen, and touchpad for updates, and then follow the instructions. This software disables devices such as wireless keyboards. Now that you clean the computer surfaces. Wear disposable gloves made of time so that your device is turned on your computer. Updating drivers only 39 or - ● Select Start, and then select the HP Easy Clean tile. 2. Removing dirt and debris from...
... from items such as the keyboard, touch screen, and touchpad for updates, and then follow the instructions. This software disables devices such as wireless keyboards. Now that you clean the computer surfaces. Wear disposable gloves made of time so that your device is turned on your computer. Updating drivers only 39 or - ● Select Start, and then select the HP Easy Clean tile. 2. Removing dirt and debris from...
User Guide
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... using arrow keys to computer contents. Start Setup Utility (BIOS): ● Computers or tablets with keyboards: ▲ Turn on or restart the tablet, and then quickly hold down button. - or Turn on -screen instructions. Errors can prevent the computer from operating properly. 1. Select Security, and then follow the on or restart the tablet, and then quickly hold down the volume down the Windows button. Table 8-1 Types of Windows passwords and their functions Password Administrator password Power...
... using arrow keys to computer contents. Start Setup Utility (BIOS): ● Computers or tablets with keyboards: ▲ Turn on or restart the tablet, and then quickly hold down button. - or Turn on -screen instructions. Errors can prevent the computer from operating properly. 1. Select Security, and then follow the on or restart the tablet, and then quickly hold down the volume down the Windows button. Table 8-1 Types of Windows passwords and their functions Password Administrator password Power...
User Guide
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..., type file in the search box, and then select the HP Support Assistant app. - Downloading a BIOS update After you review the prerequisites, you are ready to your hard drive. Select the question mark icon in an optional docking device, or connected to reliable external power using the AC adapter. Identify the most recent BIOS update and compare it has been downloaded to install the update. Installing a BIOS update BIOS installation procedures vary. NOTE: If your hard drive where...
..., type file in the search box, and then select the HP Support Assistant app. - Downloading a BIOS update After you review the prerequisites, you are ready to your hard drive. Select the question mark icon in an optional docking device, or connected to reliable external power using the AC adapter. Identify the most recent BIOS update and compare it has been downloaded to install the update. Installing a BIOS update BIOS installation procedures vary. NOTE: If your hard drive where...
User Guide
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... operating system ● Platform-specific device drivers ● Software applications, in BIOS for startup information. Turn on or restart the tablet, quickly press and hold the volume down button, and then select f9. 3. IMPORTANT: For a tablet with HP Sure Recover, a PC operating system (OS) recovery solution built into the hardware and software. Using HP Sure Recover, an administrator or user can select an optical drive or a USB flash drive, depending on -screen instructions to http://www.hp.com/support...
... operating system ● Platform-specific device drivers ● Software applications, in BIOS for startup information. Turn on or restart the tablet, quickly press and hold the volume down button, and then select f9. 3. IMPORTANT: For a tablet with HP Sure Recover, a PC operating system (OS) recovery solution built into the hardware and software. Using HP Sure Recover, an administrator or user can select an optical drive or a USB flash drive, depending on -screen instructions to http://www.hp.com/support...
User Guide
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...)/audio-in (microphone) combo jack, identifying 5 B backing up software and information 46 backup, creating 57 backups 57 battery conserving power 34 discharging 34 factory-sealed 35 finding information 34 low battery levels 34 resolving low battery level 35 battery charge 33 battery information, finding 34 battery power 33 best practices 1 BIOS determining version 48 downloading an update 49 starting the Setup Utility 48 updating 48 Bluetooth device 17, 19 Bluetooth label 14 boot order, changing 59 bottom components 13 buttons left touchpad 7, 8 power...
...)/audio-in (microphone) combo jack, identifying 5 B backing up software and information 46 backup, creating 57 backups 57 battery conserving power 34 discharging 34 factory-sealed 35 finding information 34 low battery levels 34 resolving low battery level 35 battery charge 33 battery information, finding 34 battery power 33 best practices 1 BIOS determining version 48 downloading an update 49 starting the Setup Utility 48 updating 48 Bluetooth device 17, 19 Bluetooth label 14 boot order, changing 59 bottom components 13 buttons left touchpad 7, 8 power...
User Guide
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...O on-screen keyboard 30 one-finger slide touch screen gesture 30 operating environment 62 operating system controls 17 P passwords Setup Utility (BIOS) 44 Windows 43 pause action key 13 play action key 12, 13 ports HDMI 4, 24 USB SuperSpeed 5 USB SuperSpeed port with HP Sleep and Charge 4 USB Type-C 26 USB Type-C Thunderbolt 23 USB Type-C Thunderbolt port with HP Sleep and Charge and DisplayPort output 3 power battery 33 external 35 power button, identifying 10, 11 power connector identifying 4 Power icon, using 33 power light, identifying 9 power settings, using 33 precision touchpad using 27...
...O on-screen keyboard 30 one-finger slide touch screen gesture 30 operating environment 62 operating system controls 17 P passwords Setup Utility (BIOS) 44 Windows 43 pause action key 13 play action key 12, 13 ports HDMI 4, 24 USB SuperSpeed 5 USB SuperSpeed port with HP Sleep and Charge 4 USB Type-C 26 USB Type-C Thunderbolt 23 USB Type-C Thunderbolt port with HP Sleep and Charge and DisplayPort output 3 power battery 33 external 35 power button, identifying 10, 11 power connector identifying 4 Power icon, using 33 power light, identifying 9 power settings, using 33 precision touchpad using 27...
User Guide
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...recovery 57, 58 discs 58 media 58 USB flash drive 58 recovery media 57 creating using HP Cloud Recovery Download Tool 57 creating using Windows tools 57 regulatory information regulatory label 14 wireless certification labels 14 Remote HP PC Hardware Diagnostics UEFI settings customizing 55 using 55 resources, accessibility 66 restoring 57 restoring and recovery methods 58 right control zone, identifying 7 right side components 3 S screen navigating 27 Section 508 accessibility standards 65 security cable, installing 47 serial number, computer 14 service labels, locating 14 Setup Utility (BIOS...
...recovery 57, 58 discs 58 media 58 USB flash drive 58 recovery media 57 creating using HP Cloud Recovery Download Tool 57 creating using Windows tools 57 regulatory information regulatory label 14 wireless certification labels 14 Remote HP PC Hardware Diagnostics UEFI settings customizing 55 using 55 resources, accessibility 66 restoring 57 restoring and recovery methods 58 right control zone, identifying 7 right side components 3 S screen navigating 27 Section 508 accessibility standards 65 security cable, installing 47 serial number, computer 14 service labels, locating 14 Setup Utility (BIOS...
Setup Instructions
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... Tap or double-tap to display the System Information screen. The computer and the AC adapter comply with Windows may require upgraded and/or separately purchased hardware, drivers, software or BIOS update to change without notice. UK: Hereby, HP declares that are set forth in printed format, you can write to http://www.hp.com/support. SOFTWARE TERMS By installing, copying, downloading, or otherwise using this equipment is subject to...
... Tap or double-tap to display the System Information screen. The computer and the AC adapter comply with Windows may require upgraded and/or separately purchased hardware, drivers, software or BIOS update to change without notice. UK: Hereby, HP declares that are set forth in printed format, you can write to http://www.hp.com/support. SOFTWARE TERMS By installing, copying, downloading, or otherwise using this equipment is subject to...