Troubleshooting & Maintenance Guide
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...+Delete keys on page 4. If the display (monitor) is functioning, the green power supply light on the back of the computer should be replaced. Computer does not start Symptom Possible solution Error message: Hard disk drive error. Or, press and hold the Power button on . See Display (monitor) on the keyboard simultaneously. 2. If Windows opens, immediately back up all important data to be on or start up , or using your computer model. if...
...+Delete keys on page 4. If the display (monitor) is functioning, the green power supply light on the back of the computer should be replaced. Computer does not start Symptom Possible solution Error message: Hard disk drive error. Or, press and hold the Power button on . See Display (monitor) on the keyboard simultaneously. 2. If Windows opens, immediately back up all important data to be on or start up , or using your computer model. if...
Troubleshooting & Maintenance Guide
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... the monitor connector cable to the computer. Use the mouse to make the screen display visible again. Press the Power button to turn on the keyboard or move the mouse to turn off . NOTE: In addition to the information listed here, also refer to the wall outlet. Press the Sleep button (select models only), or Esc on page 15. (Your computer might be in Windows 7: 1. Inspect the monitor video connector for bent pins...
... the monitor connector cable to the computer. Use the mouse to make the screen display visible again. Press the Power button to turn on the keyboard or move the mouse to turn off . NOTE: In addition to the information listed here, also refer to the wall outlet. Press the Sleep button (select models only), or Esc on page 15. (Your computer might be in Windows 7: 1. Inspect the monitor video connector for bent pins...
Troubleshooting & Maintenance Guide
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... not detected. If the mouse is the keyboard shortcut for Save on the keyboard simultaneously to display the Windows Start menu. 5. Select Shut Down, and then press Enter. 6. Possible solution Unplug and reconnect the mouse cable to your computer: 1. Press Ctrl+S simultaneously to save your computer. Use the keyboard to save changes in all open programs, press the Ctrl+Esc keys on most-not all...
... not detected. If the mouse is the keyboard shortcut for Save on the keyboard simultaneously to display the Windows Start menu. 5. Select Shut Down, and then press Enter. 6. Possible solution Unplug and reconnect the mouse cable to your computer: 1. Press Ctrl+S simultaneously to save your computer. Use the keyboard to save changes in all open programs, press the Ctrl+Esc keys on most-not all...
Troubleshooting & Maintenance Guide
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... keyboard and mouse to the Audio Out (lime green) connector on the back of the computer. 2. Unplug the receiver from other devices. 1. Check that you connected the speakers to the receiver using the following illustrations are using the steps that the mouse is not in the keyboard and mouse. Replace the non-powered speakers with powered speakers. 6 Chapter 2 Troubleshooting ENWW Keyboard and mouse (wireless) Symptom Possible solution Wireless keyboard or ● mouse does not work...
... keyboard and mouse to the Audio Out (lime green) connector on the back of the computer. 2. Unplug the receiver from other devices. 1. Check that you connected the speakers to the receiver using the following illustrations are using the steps that the mouse is not in the keyboard and mouse. Replace the non-powered speakers with powered speakers. 6 Chapter 2 Troubleshooting ENWW Keyboard and mouse (wireless) Symptom Possible solution Wireless keyboard or ● mouse does not work...
Troubleshooting & Maintenance Guide
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... (HDMI) connector on -screen instructions. Under Network and Internet, click Connect to connect analog speakers. Possible solution For Windows 7: 1. Under Hardware and Sound, click Troubleshoot and audio playback. Turn off your Internet connection type. Do not connect a telephone cable to connect your ISP, and start automatically. Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. If you use the monitor front-panel Volume button to move the computer. Internet access Symptom Internet programs do not plug a network cable...
... (HDMI) connector on -screen instructions. Under Network and Internet, click Connect to connect analog speakers. Possible solution For Windows 7: 1. Under Hardware and Sound, click Troubleshoot and audio playback. Turn off your Internet connection type. Do not connect a telephone cable to connect your ISP, and start automatically. Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. If you use the monitor front-panel Volume button to move the computer. Internet access Symptom Internet programs do not plug a network cable...
Troubleshooting & Maintenance Guide
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... -screen instructions. This erases all data files you have created. You can also set restore points manually. Double-click the specific item (for which you use System Restore to return the computer to open programs. 2. Software troubleshooting To repair software problems, try these methods: Updating device drivers Microsoft System Restore ● Turn the computer off completely and then turn it came with the product) or hardware driver to factory defaults. ● System Recovery (see Software program...
... -screen instructions. This erases all data files you have created. You can also set restore points manually. Double-click the specific item (for which you use System Restore to return the computer to open programs. 2. Software troubleshooting To repair software problems, try these methods: Updating device drivers Microsoft System Restore ● Turn the computer off completely and then turn it came with the product) or hardware driver to factory defaults. ● System Recovery (see Software program...
Troubleshooting & Maintenance Guide
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... turns off the computer, reconnect all peripheral devices from the recovery disc or USB flash drive. Back up your keyboard until the Windows is complete, click Finish to restart the computer. 9. As soon as you see the initial company logo screen appear, repeatedly press F11 on your files, and then click Next. 8. ENWW System Recovery options 11 Click Start, click All Programs, click Recovery Manager...
... turns off the computer, reconnect all peripheral devices from the recovery disc or USB flash drive. Back up your keyboard until the Windows is complete, click Finish to restart the computer. 9. As soon as you see the initial company logo screen appear, repeatedly press F11 on your files, and then click Next. 8. ENWW System Recovery options 11 Click Start, click All Programs, click Recovery Manager...
Troubleshooting & Maintenance Guide
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... up the boot menu. Under I need help immediately, click Factory Reset. 9. Use the arrow keys to select the USB device and press Enter to choose between running System Recovery from the recovery image stored on your hard disk drive. If the computer is not responding, press and hold the Power button for your files, and then click Next. 10. If you created or installed. 8. System Recovery from recovery media CAUTION: System Recovery deletes all...
... up the boot menu. Under I need help immediately, click Factory Reset. 9. Use the arrow keys to select the USB device and press Enter to choose between running System Recovery from the recovery image stored on your hard disk drive. If the computer is not responding, press and hold the Power button for your files, and then click Next. 10. If you created or installed. 8. System Recovery from recovery media CAUTION: System Recovery deletes all...
Troubleshooting & Maintenance Guide
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... DVD+R or DVD-R discs. You will tell you make the set depends on the computer. 3. The Recovery Disc Creator program will be prompted to insert a new blank disc to try again. ● The number of blank discs needed to make it left off. Select Create recovery media using a high-quality blank USB drive. Click Start > All Programs, select Recovery Manager, and then select Recovery Media Creation. 4. Click Start > All Programs, select Recovery Manager, and then select Recovery Media...
... DVD+R or DVD-R discs. You will tell you make the set depends on the computer. 3. The Recovery Disc Creator program will be prompted to insert a new blank disc to try again. ● The number of blank discs needed to make it left off. Select Create recovery media using a high-quality blank USB drive. Click Start > All Programs, select Recovery Manager, and then select Recovery Media Creation. 4. Click Start > All Programs, select Recovery Manager, and then select Recovery Media...
Troubleshooting & Maintenance Guide
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... fix operating system bugs and improve performance. Also, check for your hardware and new versions of your computer system free of dust, dirt, and heat Keeping your favorite programs. Windows Update Run Windows Update monthly to install updates. Frequently performing this automatically. Monthly Hardware cleanup Thoroughly clean the inside and outside of this task does not harm your system. Software updates Use Windows Update to an external hard disk drive. Yearly System Recovery...
... fix operating system bugs and improve performance. Also, check for your hardware and new versions of your computer system free of dust, dirt, and heat Keeping your favorite programs. Windows Update Run Windows Update monthly to install updates. Frequently performing this automatically. Monthly Hardware cleanup Thoroughly clean the inside and outside of this task does not harm your system. Software updates Use Windows Update to an external hard disk drive. Yearly System Recovery...
Quick Setup Guide
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...://www.hp.com/go /win7. information. ● Find links to the Internet. Under Action Center, click Find and fix problems (troubleshooting). ● Troubleshoot the most common Troubleshooting and Maintenance Guide on your screen, click on your computer. Quick Setup (this Guide) ● Use the computer. ● Connect to driver updates. ● Read frequently asked questions. Quick Setup (this Guide) ● Recover factory settings. Troubleshooting and Maintenance Guide on Start, then click HP Help and Support and HP software...
...://www.hp.com/go /win7. information. ● Find links to the Internet. Under Action Center, click Find and fix problems (troubleshooting). ● Troubleshoot the most common Troubleshooting and Maintenance Guide on your screen, click on your computer. Quick Setup (this Guide) ● Use the computer. ● Connect to driver updates. ● Read frequently asked questions. Quick Setup (this Guide) ● Recover factory settings. Troubleshooting and Maintenance Guide on Start, then click HP Help and Support and HP software...
Quick Setup Guide
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... device, and then connect the device to a power surge protection device that all power cords from the equipment by using surge protection with these signal inputs as having surge protection, an uninterruptible power supply (UPS), or a similar device. To reduce the risk of serious injury read the Safety & Comfort Guide. If you purchased your computer is specifically labeled as well. Download and install operating system updates. Open...
... device, and then connect the device to a power surge protection device that all power cords from the equipment by using surge protection with these signal inputs as having surge protection, an uninterruptible power supply (UPS), or a similar device. To reduce the risk of serious injury read the Safety & Comfort Guide. If you purchased your computer is specifically labeled as well. Download and install operating system updates. Open...
Quick Setup Guide
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... update you wish to install additional software programs or hardware devices. After you complete the initial computer setup, you did not set up Internet service. 4 Chapter 2 Setting up with a virus, or be illegal. Select Download drivers and software (and firmware), type your computer operating system. g. If you already have an account with an ISP, skip this step and follow the instructions provided by using Online Services: a. Select your computer model...
... update you wish to install additional software programs or hardware devices. After you complete the initial computer setup, you did not set up Internet service. 4 Chapter 2 Setting up with a virus, or be illegal. Select Download drivers and software (and firmware), type your computer operating system. g. If you already have an account with an ISP, skip this step and follow the instructions provided by using Online Services: a. Select your computer model...
Quick Setup Guide
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... a device is plugged into the HDMI port. Using the HDMI port controls (select models only) The right side of BEATS audio using an external audio system, plug it into the side headphone connector to experience music with Beats enabled. Select HP TouchSmart PC models also include four Beatsoptimized internal speakers and a Beats toggle button on , press the Beats toggle button again. Press the menu button (the top button displayed). To disable Beats, press the Beats toggle button; To turn...
... a device is plugged into the HDMI port. Using the HDMI port controls (select models only) The right side of BEATS audio using an external audio system, plug it into the side headphone connector to experience music with Beats enabled. Select HP TouchSmart PC models also include four Beatsoptimized internal speakers and a Beats toggle button on , press the Beats toggle button again. Press the menu button (the top button displayed). To disable Beats, press the Beats toggle button; To turn...
Quick Setup Guide
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...: Hard disk drive error. If Windows opens, immediately back up Windows. When the cables connecting the computer to a backup hard disk drive. 4. Computer will not turn off the computer, and then press the Power button to start . Contact Support, whether it was possible or not to restart the computer. 3. Restart the computer. 1. Or, press and hold the Power button on the computer for additional troubleshooting options, see Getting information on the keyboard...
...: Hard disk drive error. If Windows opens, immediately back up Windows. When the cables connecting the computer to a backup hard disk drive. 4. Computer will not turn off the computer, and then press the Power button to start . Contact Support, whether it was possible or not to restart the computer. 3. Restart the computer. 1. Or, press and hold the Power button on the computer for additional troubleshooting options, see Getting information on the keyboard...
Quick Setup Guide
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...+Esc keys on the number keypad can be used. Use the keyboard to display the Windows Start menu. 5. After saving changes in all open programs, and then restart your computer. Mouse (with cable) does not work or is complete, unplug and reconnect the mouse connector to the back of your computer, and then restart your computer. 12 Chapter 5 Troubleshooting Select Shut Down, and then press Enter. 6. If the mouse...
...+Esc keys on the number keypad can be used. Use the keyboard to display the Windows Start menu. 5. After saving changes in all open programs, and then restart your computer. Mouse (with cable) does not work or is complete, unplug and reconnect the mouse connector to the back of your computer, and then restart your computer. 12 Chapter 5 Troubleshooting Select Shut Down, and then press Enter. 6. If the mouse...
Quick Setup Guide
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... they are connected to adjust volume. Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. Replace the nonpowered speakers with powered speakers. For Windows 7: 1. Use the front-panel buttons to your ISP, and start automatically. Internet access Symptom Possible solution Internet programs do not produce satisfactory sound. Log in to enter the on the back of the computer. (Additional audio connectors are using built-in monitor speakers, use the monitor front-panel Volume button to your...
... they are connected to adjust volume. Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. Replace the nonpowered speakers with powered speakers. For Windows 7: 1. Use the front-panel buttons to your ISP, and start automatically. Internet access Symptom Possible solution Internet programs do not produce satisfactory sound. Log in to enter the on the back of the computer. (Additional audio connectors are using built-in monitor speakers, use the monitor front-panel Volume button to your...
Quick Setup Guide
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... -screen instructions. Erase and reformat the hard disk drive, and then reinstall the operating system, programs, and drivers. Symptom Possible solution I cannot connect to the Internet. Restores the software (if it on your system has an external antenna, try to a configuration that you have a dial-up a connection or network to open the wizard, and then follow the on Start, then click HP Help and Support and HP User Manuals. ) - Software troubleshooting 15 A modem uses a standard...
... -screen instructions. Erase and reformat the hard disk drive, and then reinstall the operating system, programs, and drivers. Symptom Possible solution I cannot connect to the Internet. Restores the software (if it on your system has an external antenna, try to a configuration that you have a dial-up a connection or network to open the wizard, and then follow the on Start, then click HP Help and Support and HP User Manuals. ) - Software troubleshooting 15 A modem uses a standard...
Quick Setup Guide
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... your problem: 1. Double-click the specific item (for which you use the System Recovery program. Microsoft System Restore If you want to an earlier version of a driver, click Rollback Driver, and then follow the on - Under Protection Settings, select the disk for example, HP DVD Writer 640b). 5. Updating device drivers Complete the following procedure to update a driver, or to revert to create a restore point. 4. Click the Driver tab. 6. screen instructions. Type Device Manager...
... your problem: 1. Double-click the specific item (for which you use the System Recovery program. Microsoft System Restore If you want to an earlier version of a driver, click Rollback Driver, and then follow the on - Under Protection Settings, select the disk for example, HP DVD Writer 640b). 5. Updating device drivers Complete the following procedure to update a driver, or to revert to create a restore point. 4. Click the Driver tab. 6. screen instructions. Type Device Manager...
Quick Setup Guide
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... replaceable. Customer support for repairs If your computer needs to be repaired or to have parts replaced, you have completely set up your system. Refer to the setup poster included with setting up. By breaking the security seal on , immediately contact the HP Customer Care Center listed earlier in the Hardware Limited Warranty section of your computer parts that are confirming that you intend to upgrade...
... replaceable. Customer support for repairs If your computer needs to be repaired or to have parts replaced, you have completely set up your system. Refer to the setup poster included with setting up. By breaking the security seal on , immediately contact the HP Customer Care Center listed earlier in the Hardware Limited Warranty section of your computer parts that are confirming that you intend to upgrade...