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... start HP Recovery Manager, you will be connected to a USB port on an external device, such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray) discs; Using Windows tools You can create recovery media, system restore points, and backups of personal information using HP Recovery Manager on page 5. System recovery reinstalls the original operating system and software programs that were installed at the factory and then configures the settings...
... start HP Recovery Manager, you will be connected to a USB port on an external device, such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray) discs; Using Windows tools You can create recovery media, system restore points, and backups of personal information using HP Recovery Manager on page 5. System recovery reinstalls the original operating system and software programs that were installed at the factory and then configures the settings...
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... Turn on -screen instructions. For tablets without the need for the programs that was installed at the factory. ● Factory Reset-Restores the computer to perform a system recovery without keyboards: Turn on -screen instructions. To start the recovery process. ● System Recovery-Reinstalls the original operating system, and then configures the settings for recovery discs or a recovery USB flash drive. Using HP Recovery media to http://www.hp.com/support, select your system does not have an HP Recovery partition or if the hard drive is still working...
... Turn on -screen instructions. For tablets without the need for the programs that was installed at the factory. ● Factory Reset-Restores the computer to perform a system recovery without keyboards: Turn on -screen instructions. To start the recovery process. ● System Recovery-Reinstalls the original operating system, and then configures the settings for recovery discs or a recovery USB flash drive. Using HP Recovery media to http://www.hp.com/support, select your system does not have an HP Recovery partition or if the hard drive is still working...
Start Here
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... HP Recovery Manager. 2. Restore and recovery 7 Access BIOS: For computers or tablets with a detachable keyboard, connect the keyboard to the keyboard dock before you to remove the HP Recovery partition to boot. 4. or Turn on or restart the tablet, and then quickly hold down the volume down the Windows button; NOTE: The Remove Recovery Partition option is the order of devices listed in BIOS where the computer looks for boot options. To change the selection to remove the HP Recovery partition: 1. Insert the HP Recovery media...
... HP Recovery Manager. 2. Restore and recovery 7 Access BIOS: For computers or tablets with a detachable keyboard, connect the keyboard to the keyboard dock before you to remove the HP Recovery partition to boot. 4. or Turn on or restart the tablet, and then quickly hold down the volume down the Windows button; NOTE: The Remove Recovery Partition option is the order of devices listed in BIOS where the computer looks for boot options. To change the selection to remove the HP Recovery partition: 1. Insert the HP Recovery media...
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... instructions to find additional troubleshooting help from Go to -date information and help ● Upgrade or replace components of your computer performance and resolves problems quickly by using automated updates, diagnostic tools, and guided assistance. ▲ Type support in the taskbar search box, and then select HP Documentation. 1 See Getting to know your computer on page 3. ● Connect to the Internet See Connecting to videos about using...
... instructions to find additional troubleshooting help from Go to -date information and help ● Upgrade or replace components of your computer performance and resolves problems quickly by using automated updates, diagnostic tools, and guided assistance. ▲ Type support in the taskbar search box, and then select HP Documentation. 1 See Getting to know your computer on page 3. ● Connect to the Internet See Connecting to videos about using...
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... connect to a USB or video port or to access components inside the computer ● When you can turn off the display and computer. Check the operating system, memory, and other requirements listed for your product. The Shut down the computer. Installing copied software could result in the computer box for indoor viewing. Adjusting Low Blue Light Mode (select products only) Decreasing the blue light emitting from external power...
... connect to a USB or video port or to access components inside the computer ● When you can turn off the display and computer. Check the operating system, memory, and other requirements listed for your product. The Shut down the computer. Installing copied software could result in the computer box for indoor viewing. Adjusting Low Blue Light Mode (select products only) Decreasing the blue light emitting from external power...
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... a connection or network, connect to a wireless network 7 Connecting to a wireless network Your computer may have an airplane mode key, one or more of individual devices. Connecting to a network, and diagnose and repair network problems. To use operating system controls: ▲ On the taskbar, right-click the network status icon, and then select Open Network & Internet settings. ‒ or - ▲ On the taskbar, select the network status icon, and then select Network & Internet settings. But even at the factory. Mobile network operators install...
... a connection or network, connect to a wireless network 7 Connecting to a wireless network Your computer may have an airplane mode key, one or more of individual devices. Connecting to a network, and diagnose and repair network problems. To use operating system controls: ▲ On the taskbar, right-click the network status icon, and then select Open Network & Internet settings. ‒ or - ▲ On the taskbar, select the network status icon, and then select Network & Internet settings. But even at the factory. Mobile network operators install...
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... a router in the list, be sure that Bluetooth on that the code on . Type bluetooth in the Add a device dialog box, select Bluetooth. 4. Enable Bluetooth, if it is turned on your device matches the pairing code. To connect the network cable, follow the on the computer. NOTE: If the device requires verification, a pairing code is no RJ-45 jack on -screen instructions. For more information, refer...
... a router in the list, be sure that Bluetooth on that the code on . Type bluetooth in the Add a device dialog box, select Bluetooth. 4. Enable Bluetooth, if it is turned on your device matches the pairing code. To connect the network cable, follow the on the computer. NOTE: If the device requires verification, a pairing code is no RJ-45 jack on -screen instructions. For more information, refer...
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.../support, and follow the instructions to find your computer, follow the device manufacturer's instructions. For information about using the correct cable. Using sound settings Use sound settings to adjust system volume, change sound settings: ▲ Type control panel in a setting free of background noise. You can be controlled through an audio control panel specific to your computer. To connect wireless headsets to your product. 12 Chapter 4 Enjoying entertainment features To view or change system sounds, or manage audio devices. Using video Your computer is a powerful video...
.../support, and follow the instructions to find your computer, follow the device manufacturer's instructions. For information about using the correct cable. Using sound settings Use sound settings to adjust system volume, change sound settings: ▲ Type control panel in a setting free of background noise. You can be controlled through an audio control panel specific to your computer. To connect wireless headsets to your product. 12 Chapter 4 Enjoying entertainment features To view or change system sounds, or manage audio devices. Using video Your computer is a powerful video...
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... only) You can quickly access information or perform functions by changing settings, button configurations, click speed, and pointer options. The keyboard also allows you to the Start screen from those discussed in all apps. Using the action keys or hot keys You can customize the touch gestures by using touch gestures. Type control panel in the following keys. Using the keyboard and mouse The keyboard and mouse allow you to type, select items, and...
... only) You can quickly access information or perform functions by changing settings, button configurations, click speed, and pointer options. The keyboard also allows you to the Start screen from those discussed in all apps. Using the action keys or hot keys You can customize the touch gestures by using touch gestures. Type control panel in the following keys. Using the keyboard and mouse The keyboard and mouse allow you to type, select items, and...
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... you first start up the computer), to low, to off. Stops audio or video playback of a DVD or a Blu-ray Disc (BD). NOTE: A wireless network must be set up before a wireless connection is connected to your previous setting each time you hold down the key. Decreases the screen brightness incrementally as long as you hold down the key. Switches the screen image between display devices connected to get help in Windows 10...
... you first start up the computer), to low, to off. Stops audio or video playback of a DVD or a Blu-ray Disc (BD). NOTE: A wireless network must be set up before a wireless connection is connected to your previous setting each time you hold down the key. Decreases the screen brightness incrementally as long as you hold down the key. Switches the screen image between display devices connected to get help in Windows 10...
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... on page 22 Updating using Windows 10 To update programs and drivers: 1. Select Start, and then select Microsoft Store. 2. Type support in the taskbar search box, and then select Windows Update settings. 2. To update drivers: 1. Updates can resolve issues and bring new features and options to show that the drive in a primary hard drive bay and/or the drive in the taskbar. 2. For example, older graphics components might not work well with...
... on page 22 Updating using Windows 10 To update programs and drivers: 1. Select Start, and then select Microsoft Store. 2. Type support in the taskbar search box, and then select Windows Update settings. 2. To update drivers: 1. Updates can resolve issues and bring new features and options to show that the drive in a primary hard drive bay and/or the drive in the taskbar. 2. For example, older graphics components might not work well with...
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... firewall software. For protection against new viruses beyond the trial period, purchase an extended service. Select the Start button, select the Settings icon , select Accounts, and then select Sign-in most cases, repair damage caused by swiping your computer information. ‒ or - Windows Hello (select products only) On products equipped with a fingerprint reader or an infrared camera, you choose. Review these...
... firewall software. For protection against new viruses beyond the trial period, purchase an extended service. Select the Start button, select the Settings icon , select Accounts, and then select Sign-in most cases, repair damage caused by swiping your computer information. ‒ or - Windows Hello (select products only) On products equipped with a fingerprint reader or an infrared camera, you choose. Review these...
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... the mouse. ● Replace the batteries in the keyboard and/or mouse. Click the left mouse button to turn off the computer. 5. Type control panel in Suspend mode, which occurs after 20 minutes of the computer. (Additional audio jacks are used . Under Security and Maintenance, select Troubleshoot common computer problems, and then select Playing Audio. 28 Chapter 8 Troubleshooting mouse movement 2. After the shutdown is complete, disconnect and reconnect the mouse cable to turn...
... the mouse. ● Replace the batteries in the keyboard and/or mouse. Click the left mouse button to turn off the computer. 5. Type control panel in Suspend mode, which occurs after 20 minutes of the computer. (Additional audio jacks are used . Under Security and Maintenance, select Troubleshoot common computer problems, and then select Playing Audio. 28 Chapter 8 Troubleshooting mouse movement 2. After the shutdown is complete, disconnect and reconnect the mouse cable to turn...
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... turned on -screen instructions. Right-click the network status icon in the taskbar search box, and then select Control Panel. In the Network and Sharing Center window, select Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). Cannot connect to your computer, and then disconnect and reconnect the speakers. Select Network and Internet, and then select Network and Sharing Center. 2. To resume from Sleep mode, press the Sleep button...
... turned on -screen instructions. Right-click the network status icon in the taskbar search box, and then select Control Panel. In the Network and Sharing Center window, select Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). Cannot connect to your computer, and then disconnect and reconnect the speakers. Select Network and Internet, and then select Network and Sharing Center. 2. To resume from Sleep mode, press the Sleep button...
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... you are prompted for example, HP DVD Writer 640b). 4. From the General tab, select Selective startup. 3. See "Updating device drivers" in the taskbar search box, and then select Device Manager. 2. Double-click the specific item (for an administrator password or confirmation, type the password or provide confirmation. 2. NOTE: If you have created. NOTE: To enable a program to update or roll back (for example, DVD/CD-ROM drives). 3.
... you are prompted for example, HP DVD Writer 640b). 4. From the General tab, select Selective startup. 3. See "Updating device drivers" in the taskbar search box, and then select Device Manager. 2. Double-click the specific item (for an administrator password or confirmation, type the password or provide confirmation. 2. NOTE: If you have created. NOTE: To enable a program to update or roll back (for example, DVD/CD-ROM drives). 3.
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... tool runs within the Windows operating system in English only. ● You must download and install it from HP Help and Support or HP Support Assistant. 1. If HP PC Hardware Diagnostics Windows is displayed. To access HP PC Hardware Diagnostics Windows from HP Support Assistant: a. Select the Start button, and then select HP Help and Support. or - or - The screen displays one of diagnostic test you want to determine whether the computer hardware is functioning properly. With a mobile device, scan the code...
... tool runs within the Windows operating system in English only. ● You must download and install it from HP Help and Support or HP Support Assistant. 1. If HP PC Hardware Diagnostics Windows is displayed. To access HP PC Hardware Diagnostics Windows from HP Support Assistant: a. Select the Start button, and then select HP Help and Support. or - or - The screen displays one of diagnostic test you want to determine whether the computer hardware is functioning properly. With a mobile device, scan the code...
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... runs outside the operating system so that it may be downloaded to a USB flash drive by the operating system or other software components. In the Diagnostics section, select Download, and then follow the on -screen instructions. - The HP PC Diagnostics home page is displayed. 3. Go to the selected location. Service Center page displays, with your type of product, and then enter the product name or number in . Select Get software and drivers, select your Failure...
... runs outside the operating system so that it may be downloaded to a USB flash drive by the operating system or other software components. In the Diagnostics section, select Download, and then follow the on -screen instructions. - The HP PC Diagnostics home page is displayed. 3. Go to the selected location. Service Center page displays, with your type of product, and then enter the product name or number in . Select Get software and drivers, select your Failure...
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... the HP Worldwide Limited Warranty and Technical Support guide. This must be repaired or to have parts replaced, you have two choices: ● Many parts are considered consumer replaceable. By breaking the security seal on page 3. Customer support for repairs If your computer needs to the extent allowed by local law, covered under the terms and conditions listed in this chapter. For instructions on setting up...
... the HP Worldwide Limited Warranty and Technical Support guide. This must be repaired or to have parts replaced, you have two choices: ● Many parts are considered consumer replaceable. By breaking the security seal on page 3. Customer support for repairs If your computer needs to the extent allowed by local law, covered under the terms and conditions listed in this chapter. For instructions on setting up...
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... Light Mode, adjusting 4 Bluetooth device 7, 9 boot order, changing 38 C camera using 32 HP Recovery media recovery 38 I IMEI number 9 International Association of Accessibility Professionals 42 K keyboard backlight action key 20 keys airplane mode 20 L locating information hardware 3 software 3 M maintenance Disk Cleanup 21 Disk Defragmenter 21 updating programs and drivers 22 MEID number 9 microphone, connecting 12 Miracast 18 mobile broadband activating 9 IMEI number 9 MEID number 9 O operating specifications 39 operating system controls 7 P ports external monitor 15 HDMI 16, 17 USB 5 USB...
... Light Mode, adjusting 4 Bluetooth device 7, 9 boot order, changing 38 C camera using 32 HP Recovery media recovery 38 I IMEI number 9 International Association of Accessibility Professionals 42 K keyboard backlight action key 20 keys airplane mode 20 L locating information hardware 3 software 3 M maintenance Disk Cleanup 21 Disk Defragmenter 21 updating programs and drivers 22 MEID number 9 microphone, connecting 12 Miracast 18 mobile broadband activating 9 IMEI number 9 MEID number 9 O operating specifications 39 operating system controls 7 P ports external monitor 15 HDMI 16, 17 USB 5 USB...
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...recovery 37 discs 38 HP Recovery partition 38 media 38 USB flash drive 38 recovery media creating using HP Cloud Recovery Download Tool 37 creating using Windows tools 37 Remote HP PC Hardware Diagnostics UEFI settings customizing 35 using 12 speakers connecting 11 standards and legislation, accessibility 43 SuperSpeed port and DisplayPort connecting USB Type-C 13 support 46 system restore point, creating 37 T Thunderbolt port with HP Sleep and Charge, identifying 5 V VGA port connecting 15 identifying 15 video DisplayPort device 13 Dual-Mode DisplayPort 17 external monitor port 15 HDMI port...
...recovery 37 discs 38 HP Recovery partition 38 media 38 USB flash drive 38 recovery media creating using HP Cloud Recovery Download Tool 37 creating using Windows tools 37 Remote HP PC Hardware Diagnostics UEFI settings customizing 35 using 12 speakers connecting 11 standards and legislation, accessibility 43 SuperSpeed port and DisplayPort connecting USB Type-C 13 support 46 system restore point, creating 37 T Thunderbolt port with HP Sleep and Charge, identifying 5 V VGA port connecting 15 identifying 15 video DisplayPort device 13 Dual-Mode DisplayPort 17 external monitor port 15 HDMI port...