User Guide
Page 8
... video devices by using a VGA cable (select products only 16 Connecting video devices using an HDMI cable (select products only 17 Connecting a high-definition TV or monitor using HDMI 17 Setting up HDMI audio ...18 Turn on HDMI audio 18 Return audio to computer speakers 18 Connecting digital display devices using a Dual-Mode DisplayPort cable (select products only) ... 19 Discovering and connecting to Miracast-compatible wireless displays (select products only) ...... 20 Using data transfer ...20 Connecting devices to a USB Type-C port (select products only 20 5 Navigating the screen...
... video devices by using a VGA cable (select products only 16 Connecting video devices using an HDMI cable (select products only 17 Connecting a high-definition TV or monitor using HDMI 17 Setting up HDMI audio ...18 Turn on HDMI audio 18 Return audio to computer speakers 18 Connecting digital display devices using a Dual-Mode DisplayPort cable (select products only) ... 19 Discovering and connecting to Miracast-compatible wireless displays (select products only) ...... 20 Using data transfer ...20 Connecting devices to a USB Type-C port (select products only 20 5 Navigating the screen...
User Guide
Page 13
... using automated updates, diagnostic tools, and guided assistance. ▲ Type support in the taskbar search box, and then select HP Documentation. ‒ or - ▲ Go to http://www.hp.com/ergo. Table 1-1 Getting information (continued) Tasks Instructions ● Learn how to use the Windows® Get Help app: operating system ▲ Select the Start button, and then select the Get Help app. ● Find Windows password...
... using automated updates, diagnostic tools, and guided assistance. ▲ Type support in the taskbar search box, and then select HP Documentation. ‒ or - ▲ Go to http://www.hp.com/ergo. Table 1-1 Getting information (continued) Tasks Instructions ● Learn how to use the Windows® Get Help app: operating system ▲ Select the Start button, and then select the Get Help app. ● Find Windows password...
User Guide
Page 19
... travel with a wireless router or a wireless access point. ● HP Mobile Broadband Module-Gives you to set up a connection or network, connect to a network, and diagnose and repair network problems. To use operating system controls: On the taskbar, right-click the network status icon, and then select Open Network & Internet settings. - In a PAN, each other Bluetooth-enabled devices such as Wi-Fi networks, wireless LANs, or WLANs) in your computer and a wired or wireless network connection. On the taskbar...
... travel with a wireless router or a wireless access point. ● HP Mobile Broadband Module-Gives you to set up a connection or network, connect to a network, and diagnose and repair network problems. To use operating system controls: On the taskbar, right-click the network status icon, and then select Open Network & Internet settings. - In a PAN, each other Bluetooth-enabled devices such as Wi-Fi networks, wireless LANs, or WLANs) in your computer and a wired or wireless network connection. On the taskbar...
User Guide
Page 20
... connect to your network settings section, select Network and Sharing Center. NOTE: If no WLANs are prompted to activate mobile broadband service. Under the Change your corporate network without the need the HP Mobile Broadband Module IMEI number, MEID number, or both to enter a security code. Select Set up the modem, install a network cable to the modem, and test the internet service. 1. Under the Network & Internet section, select Cellular, and then select Advanced Options...
... connect to your network settings section, select Network and Sharing Center. NOTE: If no WLANs are prompted to activate mobile broadband service. Under the Change your corporate network without the need the HP Mobile Broadband Module IMEI number, MEID number, or both to enter a security code. Select Set up the modem, install a network cable to the modem, and test the internet service. 1. Under the Network & Internet section, select Cellular, and then select Advanced Options...
User Guide
Page 21
...; Imaging devices (printer, camera) ● Audio devices (headset, speakers) ● Mouse ● External keyboard Connecting Bluetooth devices Before you can use a Bluetooth device, you want to connect to a wired network-LAN (select products only) 11 To connect the network cable, follow the on your device matches the pairing code. might be included with the HP Mobile Broadband documents provided with your computer, or the mobile network operator might provide it is enabled under the Location setting. ▲ Type location...
...; Imaging devices (printer, camera) ● Audio devices (headset, speakers) ● Mouse ● External keyboard Connecting Bluetooth devices Before you can use a Bluetooth device, you want to connect to a wired network-LAN (select products only) 11 To connect the network cable, follow the on your device matches the pairing code. might be included with the HP Mobile Broadband documents provided with your computer, or the mobile network operator might provide it is enabled under the Location setting. ▲ Type location...
User Guide
Page 24
To access this document: ▲ Type HP Documentation in a setting free of background noise. Sound settings To view or change system sounds, or manage audio devices. Use the audio control panel to view and control audio settings. ▲ Type control panel in the taskbar search box, select Control Panel, select Hardware and Sound, and then select the audio control panel specific to your computer when you to watch streaming video from your favorite websites and download video and movies to watch on your system...
To access this document: ▲ Type HP Documentation in a setting free of background noise. Sound settings To view or change system sounds, or manage audio devices. Use the audio control panel to view and control audio settings. ▲ Type control panel in the taskbar search box, select Control Panel, select Hardware and Sound, and then select the audio control panel specific to your computer when you to watch streaming video from your favorite websites and download video and movies to watch on your system...
User Guide
Page 31
... the keyboard allows you to use action keys and hot keys to the Start screen from those discussed in the taskbar search box, and then select Control Panel. TIP: The Windows key on the keyboard to the previous screen. The keyboard also allows you to quickly return to perform specific functions. 5 Navigating the screen You can customize the touch gestures by changing settings, button configurations, click speed, and pointer options. Using touch...
... the keyboard allows you to use action keys and hot keys to the Start screen from those discussed in the taskbar search box, and then select Control Panel. TIP: The Windows key on the keyboard to the previous screen. The keyboard also allows you to quickly return to perform specific functions. 5 Navigating the screen You can customize the touch gestures by changing settings, button configurations, click speed, and pointer options. Using touch...
User Guide
Page 32
... airplane mode key is connected to your previous setting each time you hold down the key. Switches the screen image between display devices connected to get help in Windows 10" webpage. The keyboard backlight will revert to the computer, repeatedly pressing this feature. NOTE: A wireless network must be set up before a wireless connection is possible. 22 Chapter 5 Navigating the screen On select products, you hold down the key. Mutes or restores speaker sound. Turns...
... airplane mode key is connected to your previous setting each time you hold down the key. Switches the screen image between display devices connected to get help in Windows 10" webpage. The keyboard backlight will revert to the computer, repeatedly pressing this feature. NOTE: A wireless network must be set up before a wireless connection is possible. 22 Chapter 5 Navigating the screen On select products, you hold down the key. Mutes or restores speaker sound. Turns...
User Guide
Page 34
... update drivers. 1. Updating drivers using Windows 10 S Use this procedure to update programs. 1. Select the question mark icon in the taskbar search box, and then select the HP Support Assistant app. ‒ or - Type windows update settings in a primary hard drive bay, the secondary hard drive bay (select products only), or both are parked. NOTE: If Windows does not find a new driver, go to the device manufacturer's website, and follow the on-screen instructions. Updates...
... update drivers. 1. Updating drivers using Windows 10 S Use this procedure to update programs. 1. Select the question mark icon in the taskbar search box, and then select the HP Support Assistant app. ‒ or - Type windows update settings in a primary hard drive bay, the secondary hard drive bay (select products only), or both are parked. NOTE: If Windows does not find a new driver, go to the device manufacturer's website, and follow the on-screen instructions. Updates...
User Guide
Page 42
... on the back of the computer. (Additional audio jacks are using the wireless keyboard or wireless mouse within range of inactivity. Table 8-5 Keyboard and mouse (wireless) symptoms and solutions Symptom Possible solution Wireless keyboard or ● mouse does not work or is the keyboard shortcut for multiple-channel speakers.) Detached nonpowered speakers (speakers 32 Chapter 8 Troubleshooting Keyboard and mouse (with cable) If you have wired keyboard and mouse problems, refer to the following table for re...
... on the back of the computer. (Additional audio jacks are using the wireless keyboard or wireless mouse within range of inactivity. Table 8-5 Keyboard and mouse (wireless) symptoms and solutions Symptom Possible solution Wireless keyboard or ● mouse does not work or is the keyboard shortcut for multiple-channel speakers.) Detached nonpowered speakers (speakers 32 Chapter 8 Troubleshooting Keyboard and mouse (with cable) If you have wired keyboard and mouse problems, refer to the following table for re...
User Guide
Page 43
... damage the network adapter. Run the wireless setup wizard. 1. Replace the nonpowered speakers with powered speakers. Unplug headphones if they are connected to an audio jack, not a microphone or headphone jack. A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to open the wizard, and then follow the on-screen instructions. If the antenna is produced 1. Type repair in the taskbar search box, and then select Control Panel. Select Troubleshoot problems. 1. Table 8-6 Speaker symptoms...
... damage the network adapter. Run the wireless setup wizard. 1. Replace the nonpowered speakers with powered speakers. Unplug headphones if they are connected to an audio jack, not a microphone or headphone jack. A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to open the wizard, and then follow the on-screen instructions. If the antenna is produced 1. Type repair in the taskbar search box, and then select Control Panel. Select Troubleshoot problems. 1. Table 8-6 Speaker symptoms...
User Guide
Page 44
... system settings. Software troubleshooting If you have created. Select the Startup tab, and then select Open Task Manager. 4. NOTE: To enable a program to prevent from loading. 1. NOTE: If you are prompted for an administrator password or confirmation, type the password or provide confirmation. 4. Table 8-8 Software symptoms and solutions Symptom Possible solution To resolve general ● software problems, try these steps. Update the drivers. See "Updating device drivers" in...
... system settings. Software troubleshooting If you have created. Select the Startup tab, and then select Open Task Manager. 4. NOTE: To enable a program to prevent from loading. 1. NOTE: If you are prompted for an administrator password or confirmation, type the password or provide confirmation. 4. Table 8-8 Software symptoms and solutions Symptom Possible solution To resolve general ● software problems, try these steps. Update the drivers. See "Updating device drivers" in...
User Guide
Page 45
... (for example, discs or the internet). Confirm that it . or - You can also set restore points manually. NOTE: Some features might be caused by software that are shipped without a version of a driver, select Roll Back Driver, and then follow the on -screen instructions. For information and steps to an earlier version of Windows. Microsoft System Restore If you have a problem that might not...
... (for example, discs or the internet). Confirm that it . or - You can also set restore points manually. NOTE: Some features might be caused by software that are shipped without a version of a driver, select Roll Back Driver, and then follow the on -screen instructions. For information and steps to an earlier version of Windows. Microsoft System Restore If you have a problem that might not...
User Guide
Page 46
If HP PC Hardware Diagnostics Windows is running properly. Using an HP PC Hardware Diagnostics Windows hardware failure ID code When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24-digit Failure ID code is displayed, select the link and follow the on- Select the Start button, and then select HP Help and Support. 2. When the tool opens, select the type of these options: ● If failure ID link is generated. ▲ Depending on the instructions on the screen, choose one of diagnostic test that allows...
If HP PC Hardware Diagnostics Windows is running properly. Using an HP PC Hardware Diagnostics Windows hardware failure ID code When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24-digit Failure ID code is displayed, select the link and follow the on- Select the Start button, and then select HP Help and Support. 2. When the tool opens, select the type of these options: ● If failure ID link is generated. ▲ Depending on the instructions on the screen, choose one of diagnostic test that allows...
User Guide
Page 50
... run remote diagnostics. ● Set a location for storing the test results. Downloading Remote HP PC Hardware Diagnostics UEFI HP Remote PC Hardware Diagnostics UEFI is also available as a hard drive or USB flash drive) to run previously. Go to enter Computer Setup. 2. Select Advanced, and then select Settings. 40 Chapter 9 Using HP PC Hardware Diagnostics It can download to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version You can download HP Remote PC Hardware Diagnostics UEFI by product name or number You can download the latest HP PC Hardware...
... run remote diagnostics. ● Set a location for storing the test results. Downloading Remote HP PC Hardware Diagnostics UEFI HP Remote PC Hardware Diagnostics UEFI is also available as a hard drive or USB flash drive) to run previously. Go to enter Computer Setup. 2. Select Advanced, and then select Settings. 40 Chapter 9 Using HP PC Hardware Diagnostics It can download to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version You can download HP Remote PC Hardware Diagnostics UEFI by product name or number You can download the latest HP PC Hardware...
User Guide
Page 52
... a working state sooner than using the HP recovery discs. Go to http://www.hp.com/support, select your system You have . Restoring and recovering your country or region, and then follow the Restoring and recovery methods on a bootable USB flash drive. IMPORTANT: For a tablet with an external USB drive or using online tools. You can use Windows tools or HP software to back up your information, create a restore point, reset your computer, create recovery media...
... a working state sooner than using the HP recovery discs. Go to http://www.hp.com/support, select your system You have . Restoring and recovering your country or region, and then follow the Restoring and recovery methods on a bootable USB flash drive. IMPORTANT: For a tablet with an external USB drive or using online tools. You can use Windows tools or HP software to back up your information, create a restore point, reset your computer, create recovery media...
User Guide
Page 53
... then follow the Restoring and recovery methods on a bootable USB flash drive using HP Recovery media on the location of the system files and settings on your computer does not restart using HP Recovery media You can change the computer boot order, the order of devices listed in Windows. NOTE: You must be affected. Restoring and recovering your system: ▲ Insert the HP Recovery media, and then restart the computer. Run Reset this PC. It is the...
... then follow the Restoring and recovery methods on a bootable USB flash drive using HP Recovery media on the location of the system files and settings on your computer does not restart using HP Recovery media You can change the computer boot order, the order of devices listed in Windows. NOTE: You must be affected. Restoring and recovering your system: ▲ Insert the HP Recovery media, and then restart the computer. Run Reset this PC. It is the...
User Guide
Page 63
... times HP can send the part directly to upgrade your computer. Before upgrading your hardware If you purchase your system. This must be repaired or to the extent allowed by local law, covered under the terms and conditions listed in the HP Worldwide Limited Warranty and Technical Support guide. These services are considered consumer replaceable. By breaking the security seal on , immediately contact HP support using the...
... times HP can send the part directly to upgrade your computer. Before upgrading your hardware If you purchase your system. This must be repaired or to the extent allowed by local law, covered under the terms and conditions listed in the HP Worldwide Limited Warranty and Technical Support guide. These services are considered consumer replaceable. By breaking the security seal on , immediately contact HP support using the...
User Guide
Page 64
... 37 installing 38 using 36 HP Recovery media recovery 43 HP Sure Recover 44 I IMEI number 10 International Association of Accessibility Professionals 48 K keyboard backlight action key 21 keys airplane mode 21 L locating information hardware 5 software 5 low blue light mode, adjusting 2 M maintenance Disk Cleanup 23 Disk Defragmenter 23 updating programs and drivers 24 MEID number 10 microphone, connecting 14 Miracast 20 mobile broadband activating 10 IMEI number 10 MEID number 10 monitor brightness default, restoring 2 N navigating the screen 21 O operating specifications 45 operating system...
... 37 installing 38 using 36 HP Recovery media recovery 43 HP Sure Recover 44 I IMEI number 10 International Association of Accessibility Professionals 48 K keyboard backlight action key 21 keys airplane mode 21 L locating information hardware 5 software 5 low blue light mode, adjusting 2 M maintenance Disk Cleanup 23 Disk Defragmenter 23 updating programs and drivers 24 MEID number 10 microphone, connecting 14 Miracast 20 mobile broadband activating 10 IMEI number 10 MEID number 10 monitor brightness default, restoring 2 N navigating the screen 21 O operating specifications 45 operating system...
User Guide
Page 65
... 15 Dual-Mode DisplayPort connector 19 HDMI port 17 Thunderbolt port device 15 USB Type-C 20 VGA port 16 wireless displays 20 video, using 14 W Windows backup 42 recovery media 42 system restore point 42 Windows Hello 13 using 28 Windows tools, using 42 wired network (LAN) 11 wireless button 9 wireless controls button 9 operating system 9 wireless light 9 wireless network (WLAN) connecting 10 corporate WLAN connection 10 functional range 10 public WLAN connection 10 WWAN device 10 Index 55 See audio sound settings, using 14 speakers connecting 13 standards and legislation, accessibility 49...
... 15 Dual-Mode DisplayPort connector 19 HDMI port 17 Thunderbolt port device 15 USB Type-C 20 VGA port 16 wireless displays 20 video, using 14 W Windows backup 42 recovery media 42 system restore point 42 Windows Hello 13 using 28 Windows tools, using 42 wired network (LAN) 11 wireless button 9 wireless controls button 9 operating system 9 wireless light 9 wireless network (WLAN) connecting 10 corporate WLAN connection 10 functional range 10 public WLAN connection 10 WWAN device 10 Index 55 See audio sound settings, using 14 speakers connecting 13 standards and legislation, accessibility 49...