User Guide
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... software information 5 Locating hardware ...5 Locating software ...5 Front ...6 Right side ...7 Left side ...9 Top ...11 Bottom ...12 Labels ...13 Identifying the labels ...13 3 Connecting to a network ...14 Connecting to a wireless network ...14 Using the wireless controls 14 Using an Internet service provider 14 Setting up a WLAN ...15 Configuring a wireless router 15 Protecting your WLAN ...15 Connecting to a WLAN ...16 Connecting to a wired network ...17 Connecting to a local area network (LAN 17 4 Enjoying entertainment features ...18 Using the webcam ...19 Using audio...
... software information 5 Locating hardware ...5 Locating software ...5 Front ...6 Right side ...7 Left side ...9 Top ...11 Bottom ...12 Labels ...13 Identifying the labels ...13 3 Connecting to a network ...14 Connecting to a wireless network ...14 Using the wireless controls 14 Using an Internet service provider 14 Setting up a WLAN ...15 Configuring a wireless router 15 Protecting your WLAN ...15 Connecting to a WLAN ...16 Connecting to a wired network ...17 Connecting to a local area network (LAN 17 4 Enjoying entertainment features ...18 Using the webcam ...19 Using audio...
User Guide
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Adjusting the volume ...19 Connecting speakers ...19 Connecting headphones ...20 Using Beats Audio ...20 Accessing Beats Audio 20 Using video ...20 Connecting an HDMI device 20 Using HDMI audio ...21 Managing your audio and video files 21 Share media and data across your home group network (select models only 22 Enable media sharing and set up a home group network 22 Stream and share media between mobile devices 22 Migrate or synchronize data 23 Share photos, videos, and music to and...
Adjusting the volume ...19 Connecting speakers ...19 Connecting headphones ...20 Using Beats Audio ...20 Accessing Beats Audio 20 Using video ...20 Connecting an HDMI device 20 Using HDMI audio ...21 Managing your audio and video files 21 Share media and data across your home group network (select models only 22 Enable media sharing and set up a home group network 22 Stream and share media between mobile devices 22 Migrate or synchronize data 23 Share photos, videos, and music to and...
User Guide
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... Using Computer Setup (BIOS) and HP PC Hardware Diagnostics (UEFI 48 Starting Computer Setup (BIOS) ...48 Updating the BIOS ...48 Determining the BIOS version 48 Downloading a BIOS update 49 Using HP PC Hardware Diagnostics (UEFI 50 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 50 10 Backing up, restoring, and recovering ...51 Creating recovery media and backups 52 Creating HP Recovery media 52 Restore and recovery ...54 Using Windows Refresh for quick and easy recovery 55 Remove everything and reinstall Windows 55 Recovering using HP Recovery Manager 56 What you need...
... Using Computer Setup (BIOS) and HP PC Hardware Diagnostics (UEFI 48 Starting Computer Setup (BIOS) ...48 Updating the BIOS ...48 Determining the BIOS version 48 Downloading a BIOS update 49 Using HP PC Hardware Diagnostics (UEFI 50 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 50 10 Backing up, restoring, and recovering ...51 Creating recovery media and backups 52 Creating HP Recovery media 52 Restore and recovery ...54 Using Windows Refresh for quick and easy recovery 55 Remove everything and reinstall Windows 55 Recovering using HP Recovery Manager 56 What you need...
User Guide
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Using the HP Recovery partition (select models only 57 Using HP Recovery media to recover 57 Changing the computer boot order 57 Removing the HP Recovery partition 58 11 Troubleshooting ...59 Wireless connection problems ...59 Cannot connect to a WLAN 59 Cannot connect to a preferred network 59 Current network security codes are unavailable 60 Cannot connect to the wireless router 60 Network status icon is not displayed 61 Power problems ...62 Computer will not turn on or start 62 Hard drive error ...62 Computer is not responding...
Using the HP Recovery partition (select models only 57 Using HP Recovery media to recover 57 Changing the computer boot order 57 Removing the HP Recovery partition 58 11 Troubleshooting ...59 Wireless connection problems ...59 Cannot connect to a WLAN 59 Cannot connect to a preferred network 59 Current network security codes are unavailable 60 Cannot connect to the wireless router 60 Network status icon is not displayed 61 Power problems ...62 Computer will not turn on or start 62 Hard drive error ...62 Computer is not responding...
User Guide
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... locate this guide, select the HP Support Assistant app on page 59 in your computer. Regulatory, Safety and Environmental Notices ◦ HP service center locations. ● Important regulatory notices. To access this guide. More HP resources 3 support, go to turn on ● the Start screen, select My computer, and then select User guides, or go to http://www.hp.com/go/ contactHP. Troubleshooting ● Instructions for more , use this guide for upgrading or replacing...
... locate this guide, select the HP Support Assistant app on page 59 in your computer. Regulatory, Safety and Environmental Notices ◦ HP service center locations. ● Important regulatory notices. To access this guide. More HP resources 3 support, go to turn on ● the Start screen, select My computer, and then select User guides, or go to http://www.hp.com/go/ contactHP. Troubleshooting ● Instructions for more , use this guide for upgrading or replacing...
User Guide
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Select System and Security, and then in the System area, click Device Manager. Locating software To find out what software is installed on your computer: 1. or - From the Start screen, type c, and then select Control Panel. 2. Finding your hardware and software information 5 A list displays all the devices installed on your computer: 1. From the Start screen, right-click using the external wireless mouse. - Select the All apps icon. Swipe down from the top edge of...
Select System and Security, and then in the System area, click Device Manager. Locating software To find out what software is installed on your computer: 1. or - From the Start screen, type c, and then select Control Panel. 2. Finding your hardware and software information 5 A list displays all the devices installed on your computer: 1. From the Start screen, right-click using the external wireless mouse. - Select the All apps icon. Swipe down from the top edge of...
User Guide
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Connects a network cable. Component (3) (4) Subwoofer connector USB 2.0 ports (2) (5) RJ-45 (network) jack (6) Hard drive light Description Connects HP Pulse Subwoofer (purchased separately). The subwoofer provides superior bass sound. Connect optional USB devices. Blinking: The hard drive is being used. 8 Chapter 2 Getting to know your computer
Connects a network cable. Component (3) (4) Subwoofer connector USB 2.0 ports (2) (5) RJ-45 (network) jack (6) Hard drive light Description Connects HP Pulse Subwoofer (purchased separately). The subwoofer provides superior bass sound. Connect optional USB devices. Blinking: The hard drive is being used. 8 Chapter 2 Getting to know your computer
User Guide
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... websites using your computer communicates with one or more of the following wireless devices: ● Wireless local area network (WLAN) device-Connects the computer to wireless local area networks. Select Network and Internet, and the select Network and Sharing Center. From the Start screen, type h, and then select Help and Support. This chapter will help set up a connection or network, connect to the modem, and test the Internet service. In a WLAN, the mobile wireless device in...
... websites using your computer communicates with one or more of the following wireless devices: ● Wireless local area network (WLAN) device-Connects the computer to wireless local area networks. Select Network and Internet, and the select Network and Sharing Center. From the Start screen, type h, and then select Help and Support. This chapter will help set up a connection or network, connect to the modem, and test the Internet service. In a WLAN, the mobile wireless device in...
User Guide
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... access components inside the computer ● When you must enter your Windows password before your work will be required on and your work returns to the screen. Select Change Settings that are currently unavailable. 4. When the computer exits Hibernation, the power lights turn on wakeup, you are connecting an external hardware device to a port other power settings and timeouts using Power Options in Control Panel. 1. From the Start screen, type power, select Settings, and then select Power Options. 2. Shutting down . From the Start screen, type power...
... access components inside the computer ● When you must enter your Windows password before your work will be required on and your work returns to the screen. Select Change Settings that are currently unavailable. 4. When the computer exits Hibernation, the power lights turn on wakeup, you are connecting an external hardware device to a port other power settings and timeouts using Power Options in Control Panel. 1. From the Start screen, type power, select Settings, and then select Power Options. 2. Shutting down . From the Start screen, type power...
User Guide
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... software and drivers that were originally installed on your computer. From the Start screen, type u, select Settings, and then select Windows Update. ● Enable automatic Windows Update thereafter. Updating software HP recommends that all critical updates from other software may have installed software from Microsoft as soon as possible after the computer left the factory. At this location, you set up your computer. To download the latest versions, go to http://www.hp.com/support...
... software and drivers that were originally installed on your computer. From the Start screen, type u, select Settings, and then select Windows Update. ● Enable automatic Windows Update thereafter. Updating software HP recommends that all critical updates from other software may have installed software from Microsoft as soon as possible after the computer left the factory. At this location, you set up your computer. To download the latest versions, go to http://www.hp.com/support...
User Guide
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... Setup (BIOS) and HP PC Hardware Diagnostics (UEFI) Use the arrow keys to select File, and then select Ignore Changes and Exit. 4. Computer Setup (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory. Errors can be available on the computer, you are packaged in compressed files called SoftPaqs. BIOS version information (also known as disk drives, display, keyboard, mouse...
... Setup (BIOS) and HP PC Hardware Diagnostics (UEFI) Use the arrow keys to select File, and then select Ignore Changes and Exit. 4. Computer Setup (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory. Errors can be available on the computer, you are packaged in compressed files called SoftPaqs. BIOS version information (also known as disk drives, display, keyboard, mouse...
User Guide
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... the hard drive. Follow any instructions that has an .exe extension (for HP updates now. 3. Click your computer. Double-click the file that are revealed on the screen after it to the BIOS version currently installed on battery power, docked in an optional docking device, or connected to an optional power source. Follow the on -screen instructions to download your computer to a network, consult the network administrator before installing any device, cable, or...
... the hard drive. Follow any instructions that has an .exe extension (for HP updates now. 3. Click your computer. Double-click the file that are revealed on the screen after it to the BIOS version currently installed on battery power, docked in an optional docking device, or connected to an optional power source. Follow the on -screen instructions to download your computer to a network, consult the network administrator before installing any device, cable, or...
User Guide
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... included in HP Recovery Manager. If you have replaced the hard drive, you can choose the System Recovery option from the HP Recovery partition (select models only) or use the Drivers and Applications Reinstall option of HP Recovery media to restore the factory image to restore your system. From the Start screen, type h, and then select Help and Support. ● If you wish to remove the recovery partition to an automatically created restore point. See Using Windows Refresh for using a minimized image, you have...
... included in HP Recovery Manager. If you have replaced the hard drive, you can choose the System Recovery option from the HP Recovery partition (select models only) or use the Drivers and Applications Reinstall option of HP Recovery media to restore the factory image to restore your system. From the Start screen, type h, and then select Help and Support. ● If you wish to remove the recovery partition to an automatically created restore point. See Using Windows Refresh for using a minimized image, you have...
User Guide
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... the power button. 2. Restore and recovery 57 If possible, back up all personal files. 2. Using the HP Recovery partition (select models only) The HP Recovery partition (select models only) allows you created into a USB port on your computer or into the optical drive on your computer, and then restart the computer. To start HP Recovery Manager from the boot options menu. 4. You can use HP Recovery media to perform a system recovery or minimized image recovery without the need for boot options. 3. This type of devices listed in HP Recovery Manager...
... the power button. 2. Restore and recovery 57 If possible, back up all personal files. 2. Using the HP Recovery partition (select models only) The HP Recovery partition (select models only) allows you created into a USB port on your computer or into the optical drive on your computer, and then restart the computer. To start HP Recovery Manager from the boot options menu. 4. You can use HP Recovery media to perform a system recovery or minimized image recovery without the need for boot options. 3. This type of devices listed in HP Recovery Manager...
User Guide
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... the speakers. Open a multimedia program and play back the sound. From the Start screen, type c, and then select Control Panel. 2. NOTE: To confirm or change the audio settings on your computer, follow these steps: 1. To check the recording functions on your Windows desktop. 3. When the Sound window opens, click the Sounds tab. Audio problems 67 Audio problems No sound is produced ● Be sure that you connected powered speakers and that the speakers are properly connected. ●...
... the speakers. Open a multimedia program and play back the sound. From the Start screen, type c, and then select Control Panel. 2. NOTE: To confirm or change the audio settings on your computer, follow these steps: 1. To check the recording functions on your Windows desktop. 3. When the Sound window opens, click the Sounds tab. Audio problems 67 Audio problems No sound is produced ● Be sure that you connected powered speakers and that the speakers are properly connected. ●...
User Guide
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...in button, identifying 12 HDMI-in port connecting 20 HDMI-in port, identifying 9 headphone jack, identifying 10 headphones, connecting 20 Hibernation exiting 36 initiating 36 high-definition devices, connecting 20 HP PC Hardware Diagnostics (UEFI) downloading 50 HP Recovery Manager correcting boot problems 57 starting 57 HP Recovery media creating 52 recovery 57 HP Recovery partition recovery 57 removing 58 hubs 38 I installing, critical updates 47 integrated numeric keypad, identifying 31, 34 integrated webcam light, identifying 6 Internet connection setup 15 Internet security software, using...
...in button, identifying 12 HDMI-in port connecting 20 HDMI-in port, identifying 9 headphone jack, identifying 10 headphones, connecting 20 Hibernation exiting 36 initiating 36 high-definition devices, connecting 20 HP PC Hardware Diagnostics (UEFI) downloading 50 HP Recovery Manager correcting boot problems 57 starting 57 HP Recovery media creating 52 recovery 57 HP Recovery partition recovery 57 removing 58 hubs 38 I installing, critical updates 47 integrated numeric keypad, identifying 31, 34 integrated webcam light, identifying 6 Internet connection setup 15 Internet security software, using...
User Guide
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...phone 23 num lock key, identifying 34 O operating specifications 69 original system recovery 56 P passwords Computer Setup (BIOS) 46 Windows 45 pinching touch screen gesture 27 ports HDMI-in 9, 20 USB 2.0 ports 8 USB 3.0 7 USB 3.0 (charging) powered 7 power button, identifying 11 power connector, identifying 10 product name and number, computer 13 programs, updating 41 public WLAN connection 16 R re-pair, wireless keyboard and mouse 65 recovery discs 53, 57 HP Recovery Manager 56 media 57 options 52 refresh 55 starting 57 supported discs 53 system 56 USB flash drive 57 using HP Recovery media...
...phone 23 num lock key, identifying 34 O operating specifications 69 original system recovery 56 P passwords Computer Setup (BIOS) 46 Windows 45 pinching touch screen gesture 27 ports HDMI-in 9, 20 USB 2.0 ports 8 USB 3.0 7 USB 3.0 (charging) powered 7 power button, identifying 11 power connector, identifying 10 product name and number, computer 13 programs, updating 41 public WLAN connection 16 R re-pair, wireless keyboard and mouse 65 recovery discs 53, 57 HP Recovery Manager 56 media 57 options 52 refresh 55 starting 57 supported discs 53 system 56 USB flash drive 57 using HP Recovery media...
User Guide
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... not turn on 62 display is blank 64 hard drive error 62 images on screen problems 64 keyboard 65 mouse 65 re-pair the wireless keyboard and mouse 65 software problems 68 wireless connection 59 turning off the computer 36 U unresponsive system 36 USB 2.0 ports, identifying 8 USB 3.0 (charging) powered port, identifying 7 USB 3.0 port, identifying 7 USB cable, connecting 39 USB devices connecting 39 description 38 removing 39 USB hubs 38 V video 20 volume keys, identifying 31 volume, adjusting 19 W webcam using 19 webcam light identifying 6 webcam light, identifying 6 Windows backup...
... not turn on 62 display is blank 64 hard drive error 62 images on screen problems 64 keyboard 65 mouse 65 re-pair the wireless keyboard and mouse 65 software problems 68 wireless connection 59 turning off the computer 36 U unresponsive system 36 USB 2.0 ports, identifying 8 USB 3.0 (charging) powered port, identifying 7 USB 3.0 port, identifying 7 USB cable, connecting 39 USB devices connecting 39 description 38 removing 39 USB hubs 38 V video 20 volume keys, identifying 31 volume, adjusting 19 W webcam using 19 webcam light identifying 6 webcam light, identifying 6 Windows backup...
Start Here
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... screen ...2 Locating the Start button and the Start menu 3 Shutting down the computer ...3 Displaying all apps ...3 Closing apps ...4 Enhanced search feature ...4 Enhanced snap feature ...4 Discovering and connecting to a Miracast-certified wireless display (select models only 4 Opening to the Windows desktop instead of the Start screen 5 This PC ...5 3 Backup, restore, and recovery updates ...6 Using Windows backup and restore ...6 Checking for recovery partitions ...6 Using HP Software Setup (select models only 6 Using other backup, restore, and recovery tools 6 4 Specifications update...
... screen ...2 Locating the Start button and the Start menu 3 Shutting down the computer ...3 Displaying all apps ...3 Closing apps ...4 Enhanced search feature ...4 Enhanced snap feature ...4 Discovering and connecting to a Miracast-certified wireless display (select models only 4 Opening to the Windows desktop instead of the Start screen 5 This PC ...5 3 Backup, restore, and recovery updates ...6 Using Windows backup and restore ...6 Checking for recovery partitions ...6 Using HP Software Setup (select models only 6 Using other backup, restore, and recovery tools 6 4 Specifications update...
Start Here
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... HP Recovery partition or Windows partition before performing system recovery tasks, the steps have changed . 1. Follow the on backup, restore, and recovery, refer to reinstall drivers or select software. To access HP Software Setup: 1. From the Start screen, type HP Software Setup. Using other backup, restore, and recovery tools For additional information on -screen instructions to the User Guide provided for the presence of the HP Recovery partition or Windows partition, from the system, the steps for your computer. From the Start screen, select the HP Support...
... HP Recovery partition or Windows partition before performing system recovery tasks, the steps have changed . 1. Follow the on backup, restore, and recovery, refer to reinstall drivers or select software. To access HP Software Setup: 1. From the Start screen, type HP Software Setup. Using other backup, restore, and recovery tools For additional information on -screen instructions to the User Guide provided for the presence of the HP Recovery partition or Windows partition, from the system, the steps for your computer. From the Start screen, select the HP Support...
