User Guide
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... software information 5 Locating hardware ...5 Locating software ...5 Front ...6 Right side ...7 Left side ...9 Top ...11 Bottom ...12 Labels ...13 Identifying the labels ...13 3 Connecting to a network ...14 Connecting to a wireless network ...14 Using the wireless controls 14 Using an Internet service provider 14 Setting up a WLAN ...15 Configuring a wireless router 15 Protecting your WLAN ...15 Connecting to a WLAN ...16 Connecting to a wired network ...17 Connecting to a local area network (LAN 17 4 Enjoying entertainment features ...18 Using the webcam ...19 Using audio...
... software information 5 Locating hardware ...5 Locating software ...5 Front ...6 Right side ...7 Left side ...9 Top ...11 Bottom ...12 Labels ...13 Identifying the labels ...13 3 Connecting to a network ...14 Connecting to a wireless network ...14 Using the wireless controls 14 Using an Internet service provider 14 Setting up a WLAN ...15 Configuring a wireless router 15 Protecting your WLAN ...15 Connecting to a WLAN ...16 Connecting to a wired network ...17 Connecting to a local area network (LAN 17 4 Enjoying entertainment features ...18 Using the webcam ...19 Using audio...
User Guide
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... Using Computer Setup (BIOS) and HP PC Hardware Diagnostics (UEFI 48 Starting Computer Setup (BIOS) ...48 Updating the BIOS ...48 Determining the BIOS version 48 Downloading a BIOS update 49 Using HP PC Hardware Diagnostics (UEFI 50 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 50 10 Backing up, restoring, and recovering ...51 Creating recovery media and backups 52 Creating HP Recovery media 52 Restore and recovery ...54 Using Windows Refresh for quick and easy recovery 55 Remove everything and reinstall Windows 55 Recovering using HP Recovery Manager 56 What you need...
... Using Computer Setup (BIOS) and HP PC Hardware Diagnostics (UEFI 48 Starting Computer Setup (BIOS) ...48 Updating the BIOS ...48 Determining the BIOS version 48 Downloading a BIOS update 49 Using HP PC Hardware Diagnostics (UEFI 50 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 50 10 Backing up, restoring, and recovering ...51 Creating recovery media and backups 52 Creating HP Recovery media 52 Restore and recovery ...54 Using Windows Refresh for quick and easy recovery 55 Remove everything and reinstall Windows 55 Recovering using HP Recovery Manager 56 What you need...
User Guide
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Using the HP Recovery partition (select models only 57 Using HP Recovery media to recover 57 Changing the computer boot order 57 Removing the HP Recovery partition 58 11 Troubleshooting ...59 Wireless connection problems ...59 Cannot connect to a WLAN 59 Cannot connect to a preferred network 59 Current network security codes are unavailable 60 Cannot connect to the wireless router 60 Network status icon is not displayed 61 Power problems ...62 Computer will not turn on or start 62 Hard drive error ...62 Computer is not responding...
Using the HP Recovery partition (select models only 57 Using HP Recovery media to recover 57 Changing the computer boot order 57 Removing the HP Recovery partition 58 11 Troubleshooting ...59 Wireless connection problems ...59 Cannot connect to a WLAN 59 Cannot connect to a preferred network 59 Current network security codes are unavailable 60 Cannot connect to the wireless router 60 Network status icon is not displayed 61 Power problems ...62 Computer will not turn on or start 62 Hard drive error ...62 Computer is not responding...
User Guide
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...com/go to information and troubleshooting tips. support, go /contactHP. Access to videos about using Windows® 8. ● A broad range of injury. More HP resources You have already used Setup Instructions to information, and more information. ◦ Wireless connection problems ◦ Power problems ◦ Display problems ◦ Keyboard and mouse problems ◦ Audio problems Safety & Comfort Guide ◦ Software problems ● Proper workstation setup. From the Start screen, type h, and then select Help and Support. Instructional videos ● How-to the...
...com/go to information and troubleshooting tips. support, go /contactHP. Access to videos about using Windows® 8. ● A broad range of injury. More HP resources You have already used Setup Instructions to information, and more information. ◦ Wireless connection problems ◦ Power problems ◦ Display problems ◦ Keyboard and mouse problems ◦ Audio problems Safety & Comfort Guide ◦ Software problems ● Proper workstation setup. From the Start screen, type h, and then select Help and Support. Instructional videos ● How-to the...
User Guide
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... Device Manager. A list displays all the devices installed on your computer: 1. or - From the Start screen, right-click using the external wireless mouse. - Select the All apps icon. Swipe down from the top edge of the computer screen. 2. Finding your hardware and software information 5 Locating software To find out what software is installed on your computer: 1. From the Start screen, type c, and then select Control Panel. 2. 2 Getting to know your computer Finding your hardware and software...
... Device Manager. A list displays all the devices installed on your computer: 1. or - From the Start screen, right-click using the external wireless mouse. - Select the All apps icon. Swipe down from the top edge of the computer screen. 2. Finding your hardware and software information 5 Locating software To find out what software is installed on your computer: 1. From the Start screen, type c, and then select Control Panel. 2. 2 Getting to know your computer Finding your hardware and software...
User Guide
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Connects a network cable. Blinking: The hard drive is being used. 8 Chapter 2 Getting to know your computer Component (3) (4) Subwoofer connector USB 2.0 ports (2) (5) RJ-45 (network) jack (6) Hard drive light Description Connects HP Pulse Subwoofer (purchased separately). Connect optional USB devices. The subwoofer provides superior bass sound.
Connects a network cable. Blinking: The hard drive is being used. 8 Chapter 2 Getting to know your computer Component (3) (4) Subwoofer connector USB 2.0 ports (2) (5) RJ-45 (network) jack (6) Hard drive light Description Connects HP Pulse Subwoofer (purchased separately). Connect optional USB devices. The subwoofer provides superior bass sound.
User Guide
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... network, connect to a network, and diagnose and repair network problems. To use for Internet access. From the Start screen, type h, and then select Help and Support. Using the wireless controls The Network and Sharing Center allows you to set up Internet access in Help and Support. Select Network and Internet, and the select Network and Sharing Center. From the Start screen, type c, and then select Control Panel. 2. From the Start screen, type h, and then select Help and Support. Your computer may be equipped with other devices...
... network, connect to a network, and diagnose and repair network problems. To use for Internet access. From the Start screen, type h, and then select Help and Support. Using the wireless controls The Network and Sharing Center allows you to set up Internet access in Help and Support. Select Network and Internet, and the select Network and Sharing Center. From the Start screen, type c, and then select Control Panel. 2. From the Start screen, type h, and then select Help and Support. Your computer may be equipped with other devices...
User Guide
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.... 4. Select Change Settings that are connecting an external hardware device to a port other power settings and timeouts using Power Options in Control Panel. 1. Setting password protection on wakeup To set a password to be required on wakeup. 3. The Shut down command closes all open programs, including the operating system, and then turns off ) the computer CAUTION: Unsaved information is lost when the computer shuts down. From the Start screen, type power, select Settings, and then select Power Options. 2. In...
.... 4. Select Change Settings that are connecting an external hardware device to a port other power settings and timeouts using Power Options in Control Panel. 1. Setting password protection on wakeup To set a password to be required on wakeup. 3. The Shut down command closes all open programs, including the operating system, and then turns off ) the computer CAUTION: Unsaved information is lost when the computer shuts down. From the Start screen, type power, select Settings, and then select Power Options. 2. In...
User Guide
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... computer left the factory. From the Start screen, type u, select Settings, and then select Windows Update. ● Enable automatic Windows Update thereafter. To protect the computer from security breaches and computer viruses, install all available updates are installed on your computer. Updating software HP recommends that you receive an alert. At this location, you set up your computer. If you have become available. Installing software updates Installing Windows updates Updates to correct security problems and improve...
... computer left the factory. From the Start screen, type u, select Settings, and then select Windows Update. ● Enable automatic Windows Update thereafter. To protect the computer from security breaches and computer viruses, install all available updates are installed on your computer. Updating software HP recommends that you receive an alert. At this location, you set up your computer. If you have become available. Installing software updates Installing Windows updates Updates to correct security problems and improve...
User Guide
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... the types of devices installed, the startup sequence of the computer, and the amount of the system BIOS currently installed. 9 Using Computer Setup (BIOS) and HP PC Hardware Diagnostics (UEFI) Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as ROM date and System BIOS) can prevent the computer from operating properly. BIOS version information (also known as disk drives, display, keyboard, mouse...
... the types of devices installed, the startup sequence of the computer, and the amount of the system BIOS currently installed. 9 Using Computer Setup (BIOS) and HP PC Hardware Diagnostics (UEFI) Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as ROM date and System BIOS) can prevent the computer from operating properly. BIOS version information (also known as disk drives, display, keyboard, mouse...
User Guide
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... HP updates now. 3. You may need to access this information to your computer. If the update is complete. The hard drive designation is running on -screen instructions. 4. Double-click the file that contains the update. 4. Do not insert, remove, connect, or disconnect any software updates, especially system BIOS updates. If no instructions are revealed on the screen after it to the location on -screen instructions. NOTE: After a message on your hard drive. From the Start screen, type...
... HP updates now. 3. You may need to access this information to your computer. If the update is complete. The hard drive designation is running on -screen instructions. 4. Double-click the file that contains the update. 4. Do not insert, remove, connect, or disconnect any software updates, especially system BIOS updates. If no instructions are revealed on the screen after it to the location on -screen instructions. NOTE: After a message on your hard drive. From the Start screen, type...
User Guide
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... wish to remove the recovery partition to the replacement drive. Windows creates system restore points automatically during a Windows update and other system maintenance events. For more information, see Recovering using Windows Refresh. Minimized Image Recovery installs only drivers and hardware-enabling applications. If you can use the Factory Reset option of HP Recovery Manager to reset your personal files and data, you have created. For more information and steps for using HP Recovery Manager on page 56. From the Start screen, type h, and...
... wish to remove the recovery partition to the replacement drive. Windows creates system restore points automatically during a Windows update and other system maintenance events. For more information, see Recovering using Windows Refresh. Minimized Image Recovery installs only drivers and hardware-enabling applications. If you can use the Factory Reset option of HP Recovery Manager to reset your personal files and data, you have created. For more information and steps for using HP Recovery Manager on page 56. From the Start screen, type h, and...
User Guide
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... to boot from the boot options menu. 4. To start HP Recovery Manager from the HP Recovery partition: 1. Press f11 while the computer boots. - Using HP Recovery media to recover the original system. Insert the first HP Recovery disc you created into an optional external optical drive, and then restart the computer. - Follow the on -screen instructions. Follow the on -screen instructions. Choose your computer, and then restart the computer. or - This type of devices listed in HP Recovery Manager, change the boot order: 1. Insert the HP Recovery USB flash drive...
... to boot from the boot options menu. 4. To start HP Recovery Manager from the HP Recovery partition: 1. Press f11 while the computer boots. - Using HP Recovery media to recover the original system. Insert the first HP Recovery disc you created into an optional external optical drive, and then restart the computer. - Follow the on -screen instructions. Follow the on -screen instructions. Choose your computer, and then restart the computer. or - This type of devices listed in HP Recovery Manager, change the boot order: 1. Insert the HP Recovery USB flash drive...
User Guide
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Select Hardware and Sound, and then select Sound. 3. From the Start screen, type c, and then select Control Panel. 2. When the Sound window opens, click the Sounds tab. From the Start screen, type s, and then select Sound Recorder. 2. You should hear sound through the speakers or through the computer operating system. ● Turn off your computer, from the Start screen, type c, and then select Control Panel. Audio problems 67 Audio problems No sound is produced ● Be sure that you connected powered speakers and that...
Select Hardware and Sound, and then select Sound. 3. From the Start screen, type c, and then select Control Panel. 2. When the Sound window opens, click the Sounds tab. From the Start screen, type s, and then select Sound Recorder. 2. You should hear sound through the speakers or through the computer operating system. ● Turn off your computer, from the Start screen, type c, and then select Control Panel. Audio problems 67 Audio problems No sound is produced ● Be sure that you connected powered speakers and that...
User Guide
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...in button, identifying 12 HDMI-in port connecting 20 HDMI-in port, identifying 9 headphone jack, identifying 10 headphones, connecting 20 Hibernation exiting 36 initiating 36 high-definition devices, connecting 20 HP PC Hardware Diagnostics (UEFI) downloading 50 HP Recovery Manager correcting boot problems 57 starting 57 HP Recovery media creating 52 recovery 57 HP Recovery partition recovery 57 removing 58 hubs 38 I installing, critical updates 47 integrated numeric keypad, identifying 31, 34 integrated webcam light, identifying 6 Internet connection setup 15 Internet security software, using...
...in button, identifying 12 HDMI-in port connecting 20 HDMI-in port, identifying 9 headphone jack, identifying 10 headphones, connecting 20 Hibernation exiting 36 initiating 36 high-definition devices, connecting 20 HP PC Hardware Diagnostics (UEFI) downloading 50 HP Recovery Manager correcting boot problems 57 starting 57 HP Recovery media creating 52 recovery 57 HP Recovery partition recovery 57 removing 58 hubs 38 I installing, critical updates 47 integrated numeric keypad, identifying 31, 34 integrated webcam light, identifying 6 Internet connection setup 15 Internet security software, using...
User Guide
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...phone 23 num lock key, identifying 34 O operating specifications 69 original system recovery 56 P passwords Computer Setup (BIOS) 46 Windows 45 pinching touch screen gesture 27 ports HDMI-in 9, 20 USB 2.0 ports 8 USB 3.0 7 USB 3.0 (charging) powered 7 power button, identifying 11 power connector, identifying 10 product name and number, computer 13 programs, updating 41 public WLAN connection 16 R re-pair, wireless keyboard and mouse 65 recovery discs 53, 57 HP Recovery Manager 56 media 57 options 52 refresh 55 starting 57 supported discs 53 system 56 USB flash drive 57 using HP Recovery media...
...phone 23 num lock key, identifying 34 O operating specifications 69 original system recovery 56 P passwords Computer Setup (BIOS) 46 Windows 45 pinching touch screen gesture 27 ports HDMI-in 9, 20 USB 2.0 ports 8 USB 3.0 7 USB 3.0 (charging) powered 7 power button, identifying 11 power connector, identifying 10 product name and number, computer 13 programs, updating 41 public WLAN connection 16 R re-pair, wireless keyboard and mouse 65 recovery discs 53, 57 HP Recovery Manager 56 media 57 options 52 refresh 55 starting 57 supported discs 53 system 56 USB flash drive 57 using HP Recovery media...
User Guide
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... not turn on 62 display is blank 64 hard drive error 62 images on screen problems 64 keyboard 65 mouse 65 re-pair the wireless keyboard and mouse 65 software problems 68 wireless connection 59 turning off the computer 36 U unresponsive system 36 USB 2.0 ports, identifying 8 USB 3.0 (charging) powered port, identifying 7 USB 3.0 port, identifying 7 USB cable, connecting 39 USB devices connecting 39 description 38 removing 39 USB hubs 38 V video 20 volume keys, identifying 31 volume, adjusting 19 W webcam using 19 webcam light identifying 6 webcam light, identifying 6 Windows backup...
... not turn on 62 display is blank 64 hard drive error 62 images on screen problems 64 keyboard 65 mouse 65 re-pair the wireless keyboard and mouse 65 software problems 68 wireless connection 59 turning off the computer 36 U unresponsive system 36 USB 2.0 ports, identifying 8 USB 3.0 (charging) powered port, identifying 7 USB 3.0 port, identifying 7 USB cable, connecting 39 USB devices connecting 39 description 38 removing 39 USB hubs 38 V video 20 volume keys, identifying 31 volume, adjusting 19 W webcam using 19 webcam light identifying 6 webcam light, identifying 6 Windows backup...
Start Here
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... screen ...2 Locating the Start button and the Start menu 3 Shutting down the computer ...3 Displaying all apps ...3 Closing apps ...4 Enhanced search feature ...4 Enhanced snap feature ...4 Discovering and connecting to a Miracast-certified wireless display (select models only 4 Opening to the Windows desktop instead of the Start screen 5 This PC ...5 3 Backup, restore, and recovery updates ...6 Using Windows backup and restore ...6 Checking for recovery partitions ...6 Using HP Software Setup (select models only 6 Using other backup, restore, and recovery tools 6 4 Specifications update...
... screen ...2 Locating the Start button and the Start menu 3 Shutting down the computer ...3 Displaying all apps ...3 Closing apps ...4 Enhanced search feature ...4 Enhanced snap feature ...4 Discovering and connecting to a Miracast-certified wireless display (select models only 4 Opening to the Windows desktop instead of the Start screen 5 This PC ...5 3 Backup, restore, and recovery updates ...6 Using Windows backup and restore ...6 Checking for recovery partitions ...6 Using HP Software Setup (select models only 6 Using other backup, restore, and recovery tools 6 4 Specifications update...
Start Here
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...Using HP Software Setup (select models only) NOTE: If you need to use HP Software Setup to check for your computer. Using Windows backup and restore For information about the Windows backup and restore features, see the HP Support Assistant. To access HP Software Setup: 1. From the Start screen, select the HP Support Assistant app. 2. To check for your computer. 2. Using other backup, restore, and recovery tools For additional information on -screen instructions to the User Guide provided for accessing HP Software Setup have changed . 1. From the Start screen, type HP...
...Using HP Software Setup (select models only) NOTE: If you need to use HP Software Setup to check for your computer. Using Windows backup and restore For information about the Windows backup and restore features, see the HP Support Assistant. To access HP Software Setup: 1. From the Start screen, select the HP Support Assistant app. 2. To check for your computer. 2. Using other backup, restore, and recovery tools For additional information on -screen instructions to the User Guide provided for accessing HP Software Setup have changed . 1. From the Start screen, type HP...
Regulatory, Safety and Environmental Notices User Guide
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... 7 Antenna Lead-in wire to an antenna-discharge unit, size of grounding conductors, location of antenna-discharge unit, connection to grounding electrodes, and requirements for long periods of time, unplug the product from lightning and power line surges. TV antenna connectors protection External television antenna grounding If an outside antenna or cable system is connected to the product...
... 7 Antenna Lead-in wire to an antenna-discharge unit, size of grounding conductors, location of antenna-discharge unit, connection to grounding electrodes, and requirements for long periods of time, unplug the product from lightning and power line surges. TV antenna connectors protection External television antenna grounding If an outside antenna or cable system is connected to the product...