User Guide
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... software information 5 Locating hardware ...5 Locating software ...5 Front ...6 Right side ...7 Left side ...9 Top ...11 Bottom ...12 Labels ...13 Identifying the labels ...13 3 Connecting to a network ...14 Connecting to a wireless network ...14 Using the wireless controls 14 Using an Internet service provider 14 Setting up a WLAN ...15 Configuring a wireless router 15 Protecting your WLAN ...15 Connecting to a WLAN ...16 Connecting to a wired network ...17 Connecting to a local area network (LAN 17 4 Enjoying entertainment features ...18 Using the webcam ...19 Using audio...
... software information 5 Locating hardware ...5 Locating software ...5 Front ...6 Right side ...7 Left side ...9 Top ...11 Bottom ...12 Labels ...13 Identifying the labels ...13 3 Connecting to a network ...14 Connecting to a wireless network ...14 Using the wireless controls 14 Using an Internet service provider 14 Setting up a WLAN ...15 Configuring a wireless router 15 Protecting your WLAN ...15 Connecting to a WLAN ...16 Connecting to a wired network ...17 Connecting to a local area network (LAN 17 4 Enjoying entertainment features ...18 Using the webcam ...19 Using audio...
User Guide
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Adjusting the volume ...19 Connecting speakers ...19 Connecting headphones ...20 Using Beats Audio ...20 Accessing Beats Audio 20 Using video ...20 Connecting an HDMI device 20 Using HDMI audio ...21 Managing your audio and video files 21 Share media and data across your home group network (select models only 22 Enable media sharing and set up a home group network 22 Stream and share media between mobile devices 22 Migrate or synchronize data 23 Share photos, videos, and music to and...
Adjusting the volume ...19 Connecting speakers ...19 Connecting headphones ...20 Using Beats Audio ...20 Accessing Beats Audio 20 Using video ...20 Connecting an HDMI device 20 Using HDMI audio ...21 Managing your audio and video files 21 Share media and data across your home group network (select models only 22 Enable media sharing and set up a home group network 22 Stream and share media between mobile devices 22 Migrate or synchronize data 23 Share photos, videos, and music to and...
User Guide
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... Using Computer Setup (BIOS) and HP PC Hardware Diagnostics (UEFI 48 Starting Computer Setup (BIOS) ...48 Updating the BIOS ...48 Determining the BIOS version 48 Downloading a BIOS update 49 Using HP PC Hardware Diagnostics (UEFI 50 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 50 10 Backing up, restoring, and recovering ...51 Creating recovery media and backups 52 Creating HP Recovery media 52 Restore and recovery ...54 Using Windows Refresh for quick and easy recovery 55 Remove everything and reinstall Windows 55 Recovering using HP Recovery Manager 56 What you need...
... Using Computer Setup (BIOS) and HP PC Hardware Diagnostics (UEFI 48 Starting Computer Setup (BIOS) ...48 Updating the BIOS ...48 Determining the BIOS version 48 Downloading a BIOS update 49 Using HP PC Hardware Diagnostics (UEFI 50 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 50 10 Backing up, restoring, and recovering ...51 Creating recovery media and backups 52 Creating HP Recovery media 52 Restore and recovery ...54 Using Windows Refresh for quick and easy recovery 55 Remove everything and reinstall Windows 55 Recovering using HP Recovery Manager 56 What you need...
User Guide
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Using the HP Recovery partition (select models only 57 Using HP Recovery media to recover 57 Changing the computer boot order 57 Removing the HP Recovery partition 58 11 Troubleshooting ...59 Wireless connection problems ...59 Cannot connect to a WLAN 59 Cannot connect to a preferred network 59 Current network security codes are unavailable 60 Cannot connect to the wireless router 60 Network status icon is not displayed 61 Power problems ...62 Computer will not turn on or start 62 Hard drive error ...62 Computer is not responding...
Using the HP Recovery partition (select models only 57 Using HP Recovery media to recover 57 Changing the computer boot order 57 Removing the HP Recovery partition 58 11 Troubleshooting ...59 Wireless connection problems ...59 Cannot connect to a WLAN 59 Cannot connect to a preferred network 59 Current network security codes are unavailable 60 Cannot connect to the wireless router 60 Network status icon is not displayed 61 Power problems ...62 Computer will not turn on or start 62 Hard drive error ...62 Computer is not responding...
User Guide
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... support, go /contactHP. Instructional videos ● How-to information, and more information. ◦ Wireless connection problems ◦ Power problems ◦ Display problems ◦ Keyboard and mouse problems ◦ Audio problems Safety & Comfort Guide ◦ Software problems ● Proper workstation setup. Electrical and mechanical safety information. Access to the following problems: See Troubleshooting on ● the Start screen, select My computer, and then select User guides, or go to information and troubleshooting tips. From the Start screen, type...
... support, go /contactHP. Instructional videos ● How-to information, and more information. ◦ Wireless connection problems ◦ Power problems ◦ Display problems ◦ Keyboard and mouse problems ◦ Audio problems Safety & Comfort Guide ◦ Software problems ● Proper workstation setup. Electrical and mechanical safety information. Access to the following problems: See Troubleshooting on ● the Start screen, select My computer, and then select User guides, or go to information and troubleshooting tips. From the Start screen, type...
User Guide
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From the Start screen, right-click using the external wireless mouse. - Locating software To find out what software is installed on your computer: 1. Select the All apps icon. From the Start screen, type c, and then select Control Panel. 2. or - Finding your computer. 2 Getting to know your computer Finding your hardware and software information Locating hardware To find out what hardware is installed on your computer: 1. A list displays all the devices installed on your hardware and software information 5 Select...
From the Start screen, right-click using the external wireless mouse. - Locating software To find out what software is installed on your computer: 1. Select the All apps icon. From the Start screen, type c, and then select Control Panel. 2. or - Finding your computer. 2 Getting to know your computer Finding your hardware and software information Locating hardware To find out what hardware is installed on your computer: 1. A list displays all the devices installed on your hardware and software information 5 Select...
User Guide
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The subwoofer provides superior bass sound. Connects a network cable. Component (3) (4) Subwoofer connector USB 2.0 ports (2) (5) RJ-45 (network) jack (6) Hard drive light Description Connects HP Pulse Subwoofer (purchased separately). Connect optional USB devices. Blinking: The hard drive is being used. 8 Chapter 2 Getting to know your computer
The subwoofer provides superior bass sound. Connects a network cable. Component (3) (4) Subwoofer connector USB 2.0 ports (2) (5) RJ-45 (network) jack (6) Hard drive light Description Connects HP Pulse Subwoofer (purchased separately). Connect optional USB devices. Blinking: The hard drive is being used. 8 Chapter 2 Getting to know your computer
User Guide
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.... From the Start screen, type c, and then select Control Panel. 2. Using the wireless controls The Network and Sharing Center allows you must be equipped with an Internet service provider (ISP). 3 Connecting to a network You can explore the globe and access information from millions of wires. This chapter will help set up the modem, install a network cable to connect your computer communicates with other Bluetoothenabled devices such as computers, phones, printers, headsets, speakers, and...
.... From the Start screen, type c, and then select Control Panel. 2. Using the wireless controls The Network and Sharing Center allows you must be equipped with an Internet service provider (ISP). 3 Connecting to a network You can explore the globe and access information from millions of wires. This chapter will help set up the modem, install a network cable to connect your computer communicates with other Bluetoothenabled devices such as computers, phones, printers, headsets, speakers, and...
User Guide
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... Hibernation, the power lights turn on and your work will be required on wakeup. 3. If you do not need to create or change a user account password, go to the screen. To exit Hibernation, briefly press the power button. From the Start screen, type power, select Settings, and then select Power Options. 2. NOTE: If you need to access components inside the computer ● When you must enter your Windows password before your user account password, and then...
... Hibernation, the power lights turn on and your work will be required on wakeup. 3. If you do not need to create or change a user account password, go to the screen. To exit Hibernation, briefly press the power button. From the Start screen, type power, select Settings, and then select Power Options. 2. NOTE: If you need to access components inside the computer ● When you must enter your Windows password before your user account password, and then...
User Guide
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Installing software updates Installing Windows updates Updates to the operating system and other companies, regularly update the software to correct security problems and improve the performance of the software. From the Start screen, type u, select Settings, and then select Windows Update. ● Enable automatic Windows Update thereafter. To protect the computer from security breaches and computer viruses, install all available updates are installed on your computer. At this location, you receive an alert. To be sure...
Installing software updates Installing Windows updates Updates to the operating system and other companies, regularly update the software to correct security problems and improve the performance of the software. From the Start screen, type u, select Settings, and then select Windows Update. ● Enable automatic Windows Update thereafter. To protect the computer from security breaches and computer viruses, install all available updates are installed on your computer. At this location, you receive an alert. To be sure...
User Guide
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... troubleshooting the file. Use the arrow keys to select File, and then select Ignore Changes and Exit. 4. 9 Using Computer Setup (BIOS) and HP PC Hardware Diagnostics (UEFI) Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as ROM date and System BIOS) can prevent the computer from operating properly. Computer Setup (BIOS) includes settings for the types of devices installed, the startup...
... troubleshooting the file. Use the arrow keys to select File, and then select Ignore Changes and Exit. 4. 9 Using Computer Setup (BIOS) and HP PC Hardware Diagnostics (UEFI) Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as ROM date and System BIOS) can prevent the computer from operating properly. Computer Setup (BIOS) includes settings for the types of devices installed, the startup...
User Guide
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... on battery power, docked in an optional docking device, or connected to an optional power source. BIOS installation procedures vary. Using the hard drive path you can delete the downloaded file from the AC outlet. Updating the BIOS 49 If the update is more recent than your BIOS, make a note of the date, name, or other identifier. Do not download or install a BIOS update while the computer is running on -screen instructions. 4. Click your BIOS, make a note...
... on battery power, docked in an optional docking device, or connected to an optional power source. BIOS installation procedures vary. Using the hard drive path you can delete the downloaded file from the AC outlet. Updating the BIOS 49 If the update is more recent than your BIOS, make a note of the date, name, or other identifier. Do not download or install a BIOS update while the computer is running on -screen instructions. 4. Click your BIOS, make a note...
User Guide
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... installation through the Drivers and Applications Reinstall option in the image continue to another drive. For more information, see Recovering using HP Recovery Manager on page 55. ● If you have created. System Restore allows you wish to remove the recovery partition to a previous state without losing any personal information, Windows System Restore is an option. From the Start screen, type h, and then select Help and Support. ● If you need...
... installation through the Drivers and Applications Reinstall option in the image continue to another drive. For more information, see Recovering using HP Recovery Manager on page 55. ● If you have created. System Restore allows you wish to remove the recovery partition to a previous state without losing any personal information, Windows System Restore is an option. From the Start screen, type h, and then select Help and Support. ● If you need...
User Guide
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... can change the computer boot order, which is still working properly. 1. This type of devices listed in BIOS where the computer looks for recovery discs or a recovery USB flash drive. This method can only be used if the hard drive is the order of recovery can be used if your keyboard layout. 3. See Changing the computer boot order on -screen instructions. Follow the on -screen instructions. Select Troubleshoot from the HP Recovery partition: 1. Using HP Recovery media to recover You can change the selection for boot options...
... can change the computer boot order, which is still working properly. 1. This type of devices listed in BIOS where the computer looks for recovery discs or a recovery USB flash drive. This method can only be used if the hard drive is the order of recovery can be used if your keyboard layout. 3. See Changing the computer boot order on -screen instructions. Follow the on -screen instructions. Select Troubleshoot from the HP Recovery partition: 1. Using HP Recovery media to recover You can change the selection for boot options...
User Guide
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... the Start screen, type c, and then select Control Panel. Select Hardware and Sound, and then select Sound. 3. Click Start Recording and speak into the microphone. NOTE: To confirm or change the audio settings on the speakers or through connected headphones. To check the audio functions on your computer, follow these steps: 1. Under Program Events, select any sound event, such as a beep or alarm, and click the Test button. To...
... the Start screen, type c, and then select Control Panel. Select Hardware and Sound, and then select Sound. 3. Click Start Recording and speak into the microphone. NOTE: To confirm or change the audio settings on the speakers or through connected headphones. To check the audio functions on your computer, follow these steps: 1. Under Program Events, select any sound event, such as a beep or alarm, and click the Test button. To...
User Guide
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...in button, identifying 12 HDMI-in port connecting 20 HDMI-in port, identifying 9 headphone jack, identifying 10 headphones, connecting 20 Hibernation exiting 36 initiating 36 high-definition devices, connecting 20 HP PC Hardware Diagnostics (UEFI) downloading 50 HP Recovery Manager correcting boot problems 57 starting 57 HP Recovery media creating 52 recovery 57 HP Recovery partition recovery 57 removing 58 hubs 38 I installing, critical updates 47 integrated numeric keypad, identifying 31, 34 integrated webcam light, identifying 6 Internet connection setup 15 Internet security software, using...
...in button, identifying 12 HDMI-in port connecting 20 HDMI-in port, identifying 9 headphone jack, identifying 10 headphones, connecting 20 Hibernation exiting 36 initiating 36 high-definition devices, connecting 20 HP PC Hardware Diagnostics (UEFI) downloading 50 HP Recovery Manager correcting boot problems 57 starting 57 HP Recovery media creating 52 recovery 57 HP Recovery partition recovery 57 removing 58 hubs 38 I installing, critical updates 47 integrated numeric keypad, identifying 31, 34 integrated webcam light, identifying 6 Internet connection setup 15 Internet security software, using...
User Guide
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...phone 23 num lock key, identifying 34 O operating specifications 69 original system recovery 56 P passwords Computer Setup (BIOS) 46 Windows 45 pinching touch screen gesture 27 ports HDMI-in 9, 20 USB 2.0 ports 8 USB 3.0 7 USB 3.0 (charging) powered 7 power button, identifying 11 power connector, identifying 10 product name and number, computer 13 programs, updating 41 public WLAN connection 16 R re-pair, wireless keyboard and mouse 65 recovery discs 53, 57 HP Recovery Manager 56 media 57 options 52 refresh 55 starting 57 supported discs 53 system 56 USB flash drive 57 using HP Recovery media...
...phone 23 num lock key, identifying 34 O operating specifications 69 original system recovery 56 P passwords Computer Setup (BIOS) 46 Windows 45 pinching touch screen gesture 27 ports HDMI-in 9, 20 USB 2.0 ports 8 USB 3.0 7 USB 3.0 (charging) powered 7 power button, identifying 11 power connector, identifying 10 product name and number, computer 13 programs, updating 41 public WLAN connection 16 R re-pair, wireless keyboard and mouse 65 recovery discs 53, 57 HP Recovery Manager 56 media 57 options 52 refresh 55 starting 57 supported discs 53 system 56 USB flash drive 57 using HP Recovery media...
User Guide
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... not turn on 62 display is blank 64 hard drive error 62 images on screen problems 64 keyboard 65 mouse 65 re-pair the wireless keyboard and mouse 65 software problems 68 wireless connection 59 turning off the computer 36 U unresponsive system 36 USB 2.0 ports, identifying 8 USB 3.0 (charging) powered port, identifying 7 USB 3.0 port, identifying 7 USB cable, connecting 39 USB devices connecting 39 description 38 removing 39 USB hubs 38 V video 20 volume keys, identifying 31 volume, adjusting 19 W webcam using 19 webcam light identifying 6 webcam light, identifying 6 Windows backup...
... not turn on 62 display is blank 64 hard drive error 62 images on screen problems 64 keyboard 65 mouse 65 re-pair the wireless keyboard and mouse 65 software problems 68 wireless connection 59 turning off the computer 36 U unresponsive system 36 USB 2.0 ports, identifying 8 USB 3.0 (charging) powered port, identifying 7 USB 3.0 port, identifying 7 USB cable, connecting 39 USB devices connecting 39 description 38 removing 39 USB hubs 38 V video 20 volume keys, identifying 31 volume, adjusting 19 W webcam using 19 webcam light identifying 6 webcam light, identifying 6 Windows backup...
Start Here
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... screen ...2 Locating the Start button and the Start menu 3 Shutting down the computer ...3 Displaying all apps ...3 Closing apps ...4 Enhanced search feature ...4 Enhanced snap feature ...4 Discovering and connecting to a Miracast-certified wireless display (select models only 4 Opening to the Windows desktop instead of the Start screen 5 This PC ...5 3 Backup, restore, and recovery updates ...6 Using Windows backup and restore ...6 Checking for recovery partitions ...6 Using HP Software Setup (select models only 6 Using other backup, restore, and recovery tools 6 4 Specifications update...
... screen ...2 Locating the Start button and the Start menu 3 Shutting down the computer ...3 Displaying all apps ...3 Closing apps ...4 Enhanced search feature ...4 Enhanced snap feature ...4 Discovering and connecting to a Miracast-certified wireless display (select models only 4 Opening to the Windows desktop instead of the Start screen 5 This PC ...5 3 Backup, restore, and recovery updates ...6 Using Windows backup and restore ...6 Checking for recovery partitions ...6 Using HP Software Setup (select models only 6 Using other backup, restore, and recovery tools 6 4 Specifications update...
Start Here
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... need to reinstall drivers or software that has been corrupted or deleted from the Start screen, type file and then select File Explorer. From the Start screen, type HP Software Setup. From the Start screen, select the HP Support Assistant app. 2. 3 Backup, restore, and recovery updates The following backup, restore, and recovery procedures replace the procedures provided in the User Guide for the presence of the HP Recovery partition or Windows partition before performing system recovery tasks, the steps have changed. Using Windows...
... need to reinstall drivers or software that has been corrupted or deleted from the Start screen, type file and then select File Explorer. From the Start screen, type HP Software Setup. From the Start screen, select the HP Support Assistant app. 2. 3 Backup, restore, and recovery updates The following backup, restore, and recovery procedures replace the procedures provided in the User Guide for the presence of the HP Recovery partition or Windows partition before performing system recovery tasks, the steps have changed. Using Windows...