User Guide
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... software information 5 Locating hardware ...5 Locating software ...5 Front ...6 Right side ...7 Left side ...9 Top ...11 Bottom ...12 Labels ...13 Identifying the labels ...13 3 Connecting to a network ...14 Connecting to a wireless network ...14 Using the wireless controls 14 Using an Internet service provider 14 Setting up a WLAN ...15 Configuring a wireless router 15 Protecting your WLAN ...15 Connecting to a WLAN ...16 Connecting to a wired network ...17 Connecting to a local area network (LAN 17 4 Enjoying entertainment features ...18 Using the webcam ...19 Using audio...
... software information 5 Locating hardware ...5 Locating software ...5 Front ...6 Right side ...7 Left side ...9 Top ...11 Bottom ...12 Labels ...13 Identifying the labels ...13 3 Connecting to a network ...14 Connecting to a wireless network ...14 Using the wireless controls 14 Using an Internet service provider 14 Setting up a WLAN ...15 Configuring a wireless router 15 Protecting your WLAN ...15 Connecting to a WLAN ...16 Connecting to a wired network ...17 Connecting to a local area network (LAN 17 4 Enjoying entertainment features ...18 Using the webcam ...19 Using audio...
User Guide
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... Using Computer Setup (BIOS) and HP PC Hardware Diagnostics (UEFI 48 Starting Computer Setup (BIOS) ...48 Updating the BIOS ...48 Determining the BIOS version 48 Downloading a BIOS update 49 Using HP PC Hardware Diagnostics (UEFI 50 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 50 10 Backing up, restoring, and recovering ...51 Creating recovery media and backups 52 Creating HP Recovery media 52 Restore and recovery ...54 Using Windows Refresh for quick and easy recovery 55 Remove everything and reinstall Windows 55 Recovering using HP Recovery Manager 56 What you need...
... Using Computer Setup (BIOS) and HP PC Hardware Diagnostics (UEFI 48 Starting Computer Setup (BIOS) ...48 Updating the BIOS ...48 Determining the BIOS version 48 Downloading a BIOS update 49 Using HP PC Hardware Diagnostics (UEFI 50 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 50 10 Backing up, restoring, and recovering ...51 Creating recovery media and backups 52 Creating HP Recovery media 52 Restore and recovery ...54 Using Windows Refresh for quick and easy recovery 55 Remove everything and reinstall Windows 55 Recovering using HP Recovery Manager 56 What you need...
User Guide
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Using the HP Recovery partition (select models only 57 Using HP Recovery media to recover 57 Changing the computer boot order 57 Removing the HP Recovery partition 58 11 Troubleshooting ...59 Wireless connection problems ...59 Cannot connect to a WLAN 59 Cannot connect to a preferred network 59 Current network security codes are unavailable 60 Cannot connect to the wireless router 60 Network status icon is not displayed 61 Power problems ...62 Computer will not turn on or start 62 Hard drive error ...62 Computer is not responding...
Using the HP Recovery partition (select models only 57 Using HP Recovery media to recover 57 Changing the computer boot order 57 Removing the HP Recovery partition 58 11 Troubleshooting ...59 Wireless connection problems ...59 Cannot connect to a WLAN 59 Cannot connect to a preferred network 59 Current network security codes are unavailable 60 Cannot connect to the wireless router 60 Network status icon is not displayed 61 Power problems ...62 Computer will not turn on or start 62 Hard drive error ...62 Computer is not responding...
User Guide
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.... Troubleshooting ● Instructions for posture and work habits that provide product details, how-to information, and more information. ◦ Wireless connection problems ◦ Power problems ◦ Display problems ◦ Keyboard and mouse problems ◦ Audio problems Safety & Comfort Guide ◦ Software problems ● Proper workstation setup. To access this table. From the Start screen, type h, and then select Help and Support. Electrical and mechanical safety information. Regulatory, Safety and Environmental Notices ◦ HP service center locations...
.... Troubleshooting ● Instructions for posture and work habits that provide product details, how-to information, and more information. ◦ Wireless connection problems ◦ Power problems ◦ Display problems ◦ Keyboard and mouse problems ◦ Audio problems Safety & Comfort Guide ◦ Software problems ● Proper workstation setup. To access this table. From the Start screen, type h, and then select Help and Support. Electrical and mechanical safety information. Regulatory, Safety and Environmental Notices ◦ HP service center locations...
User Guide
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... your computer Finding your hardware and software information Locating hardware To find out what hardware is installed on your computer. Select the All apps icon. or - Swipe down from the top edge of the computer screen. 2. From the Start screen, type c, and then select Control Panel. 2. From the Start screen, right-click using the external wireless mouse. - Select System and Security, and then in the System area, click Device Manager.
... your computer Finding your hardware and software information Locating hardware To find out what hardware is installed on your computer. Select the All apps icon. or - Swipe down from the top edge of the computer screen. 2. From the Start screen, type c, and then select Control Panel. 2. From the Start screen, right-click using the external wireless mouse. - Select System and Security, and then in the System area, click Device Manager.
User Guide
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Connects a network cable. Connect optional USB devices. The subwoofer provides superior bass sound. Blinking: The hard drive is being used. 8 Chapter 2 Getting to know your computer Component (3) (4) Subwoofer connector USB 2.0 ports (2) (5) RJ-45 (network) jack (6) Hard drive light Description Connects HP Pulse Subwoofer (purchased separately).
Connects a network cable. Connect optional USB devices. The subwoofer provides superior bass sound. Blinking: The hard drive is being used. 8 Chapter 2 Getting to know your computer Component (3) (4) Subwoofer connector USB 2.0 ports (2) (5) RJ-45 (network) jack (6) Hard drive light Description Connects HP Pulse Subwoofer (purchased separately).
User Guide
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..., phones, printers, headsets, speakers, and cameras. The ISP will help you get connected to that world. From the Start screen, type c, and then select Control Panel. 2. Using the wireless controls The Network and Sharing Center allows you a user ID and a password to use the Network and Sharing Center: 1. NOTE: Your ISP will help set up Internet access in your wireless router to the modem, and test the Internet service. Connecting to a wireless network Wireless technology transfers information across...
..., phones, printers, headsets, speakers, and cameras. The ISP will help you get connected to that world. From the Start screen, type c, and then select Control Panel. 2. Using the wireless controls The Network and Sharing Center allows you a user ID and a password to use the Network and Sharing Center: 1. NOTE: Your ISP will help set up Internet access in your wireless router to the modem, and test the Internet service. Connecting to a wireless network Wireless technology transfers information across...
User Guide
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... onscreen instructions. When the computer exits Hibernation, the power lights turn on wakeup, you are currently unavailable. 4. Setting password protection on wakeup To set a password to the screen. Shutting down . From the Start screen, type power, select Settings, and then select Power Options. 2. Select Change Settings that are connecting an external hardware device to prompt for an extended period 36 Chapter 6 Managing power If you have set the computer to a port other power settings and timeouts using Power Options in Control Panel. 1. The...
... onscreen instructions. When the computer exits Hibernation, the power lights turn on wakeup, you are currently unavailable. 4. Setting password protection on wakeup To set a password to the screen. Shutting down . From the Start screen, type power, select Settings, and then select Power Options. 2. Select Change Settings that are connecting an external hardware device to prompt for an extended period 36 Chapter 6 Managing power If you have set the computer to a port other power settings and timeouts using Power Options in Control Panel. 1. The...
User Guide
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... http://www.hp.com/support. Microsoft sends out alerts regarding critical updates. To be sure that were originally installed on the computer, observe these guidelines: ● Run Windows Update as soon as you receive an alert. Using security measures 47 From the Start screen, type u, select Settings, and then select Windows Update. ● Enable automatic Windows Update thereafter. At this location, you set up your computer. Installing software updates Installing Windows updates Updates to the operating system...
... http://www.hp.com/support. Microsoft sends out alerts regarding critical updates. To be sure that were originally installed on the computer, observe these guidelines: ● Run Windows Update as soon as you receive an alert. Using security measures 47 From the Start screen, type u, select Settings, and then select Windows Update. ● Enable automatic Windows Update thereafter. At this location, you set up your computer. Installing software updates Installing Windows updates Updates to the operating system...
User Guide
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... troubleshooting the file. Start Computer Setup (BIOS) (see Starting Computer Setup (BIOS) on or restart the computer, quickly press esc, and then press f10. Select Yes. 48 Chapter 9 Using Computer Setup (BIOS) and HP PC Hardware Diagnostics (UEFI) Computer Setup (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of the system BIOS currently installed. To exit Computer Setup (BIOS) without saving your changes, use the arrow keys...
... troubleshooting the file. Start Computer Setup (BIOS) (see Starting Computer Setup (BIOS) on or restart the computer, quickly press esc, and then press f10. Select Yes. 48 Chapter 9 Using Computer Setup (BIOS) and HP PC Hardware Diagnostics (UEFI) Computer Setup (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of the system BIOS currently installed. To exit Computer Setup (BIOS) without saving your changes, use the arrow keys...
User Guide
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... on -screen instructions. Follow the on battery power, docked in an optional docking device, or connected to the location on your hard drive that has an .exe extension (for HP updates now. 3. If the update is complete. You may need to access this information to locate the update later, after the download is more recent than your BIOS, make a note of damage to reliable external power using the AC adapter. Click your hard drive. Click Updates and...
... on -screen instructions. Follow the on battery power, docked in an optional docking device, or connected to the location on your hard drive that has an .exe extension (for HP updates now. 3. If the update is complete. You may need to access this information to locate the update later, after the download is more recent than your BIOS, make a note of damage to reliable external power using the AC adapter. Click your hard drive. Click Updates and...
User Guide
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... steps for installation through the Drivers and Applications Reinstall option in the image continue to another drive. From the Start screen, type h, and then select Help and Support. ● If you to restore without the requirements of HP Recovery Manager to restore your computer using a minimized image, you have replaced the hard drive, you can choose the HP Minimized Image Recovery option from the Windows Store, consider using Windows Refresh. For more information, see Removing the HP Recovery partition on...
... steps for installation through the Drivers and Applications Reinstall option in the image continue to another drive. From the Start screen, type h, and then select Help and Support. ● If you to restore without the requirements of HP Recovery Manager to restore your computer using a minimized image, you have replaced the hard drive, you can choose the HP Minimized Image Recovery option from the Windows Store, consider using Windows Refresh. For more information, see Removing the HP Recovery partition on...
User Guide
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...perform a system recovery or minimized image recovery without the need for boot options. 3. or - Using HP Recovery media to recover You can use HP Recovery media to boot from. 4. or - You can be used if your keyboard layout. 3. This type of devices listed in BIOS where the computer looks for an optical drive or a USB flash drive. To start HP Recovery Manager from the boot options menu. 4. Insert the HP Recovery USB flash drive you created into an optional external optical drive, and then restart the computer. - Follow the on -screen instructions. Restart the computer...
...perform a system recovery or minimized image recovery without the need for boot options. 3. or - Using HP Recovery media to recover You can use HP Recovery media to boot from. 4. or - You can be used if your keyboard layout. 3. This type of devices listed in BIOS where the computer looks for an optical drive or a USB flash drive. To start HP Recovery Manager from the boot options menu. 4. Insert the HP Recovery USB flash drive you created into an optional external optical drive, and then restart the computer. - Follow the on -screen instructions. Restart the computer...
User Guide
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..., exit Sleep by briefly pressing the power button. ● Check the audio functions. Select Hardware and Sound, and then select Sound. 3. When the Sound window opens, click the Sounds tab. From the Start screen, type s, and then select Sound Recorder. 2. Audio problems 67 Under Program Events, select any sound event, such as a beep or alarm, and click the Test button. Open a multimedia program and play back the sound. From the Start screen, type c, and then select Control Panel...
..., exit Sleep by briefly pressing the power button. ● Check the audio functions. Select Hardware and Sound, and then select Sound. 3. When the Sound window opens, click the Sounds tab. From the Start screen, type s, and then select Sound Recorder. 2. Audio problems 67 Under Program Events, select any sound event, such as a beep or alarm, and click the Test button. Open a multimedia program and play back the sound. From the Start screen, type c, and then select Control Panel...
User Guide
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...in button, identifying 12 HDMI-in port connecting 20 HDMI-in port, identifying 9 headphone jack, identifying 10 headphones, connecting 20 Hibernation exiting 36 initiating 36 high-definition devices, connecting 20 HP PC Hardware Diagnostics (UEFI) downloading 50 HP Recovery Manager correcting boot problems 57 starting 57 HP Recovery media creating 52 recovery 57 HP Recovery partition recovery 57 removing 58 hubs 38 I installing, critical updates 47 integrated numeric keypad, identifying 31, 34 integrated webcam light, identifying 6 Internet connection setup 15 Internet security software, using...
...in button, identifying 12 HDMI-in port connecting 20 HDMI-in port, identifying 9 headphone jack, identifying 10 headphones, connecting 20 Hibernation exiting 36 initiating 36 high-definition devices, connecting 20 HP PC Hardware Diagnostics (UEFI) downloading 50 HP Recovery Manager correcting boot problems 57 starting 57 HP Recovery media creating 52 recovery 57 HP Recovery partition recovery 57 removing 58 hubs 38 I installing, critical updates 47 integrated numeric keypad, identifying 31, 34 integrated webcam light, identifying 6 Internet connection setup 15 Internet security software, using...
User Guide
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...phone 23 num lock key, identifying 34 O operating specifications 69 original system recovery 56 P passwords Computer Setup (BIOS) 46 Windows 45 pinching touch screen gesture 27 ports HDMI-in 9, 20 USB 2.0 ports 8 USB 3.0 7 USB 3.0 (charging) powered 7 power button, identifying 11 power connector, identifying 10 product name and number, computer 13 programs, updating 41 public WLAN connection 16 R re-pair, wireless keyboard and mouse 65 recovery discs 53, 57 HP Recovery Manager 56 media 57 options 52 refresh 55 starting 57 supported discs 53 system 56 USB flash drive 57 using HP Recovery media...
...phone 23 num lock key, identifying 34 O operating specifications 69 original system recovery 56 P passwords Computer Setup (BIOS) 46 Windows 45 pinching touch screen gesture 27 ports HDMI-in 9, 20 USB 2.0 ports 8 USB 3.0 7 USB 3.0 (charging) powered 7 power button, identifying 11 power connector, identifying 10 product name and number, computer 13 programs, updating 41 public WLAN connection 16 R re-pair, wireless keyboard and mouse 65 recovery discs 53, 57 HP Recovery Manager 56 media 57 options 52 refresh 55 starting 57 supported discs 53 system 56 USB flash drive 57 using HP Recovery media...
User Guide
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... not turn on 62 display is blank 64 hard drive error 62 images on screen problems 64 keyboard 65 mouse 65 re-pair the wireless keyboard and mouse 65 software problems 68 wireless connection 59 turning off the computer 36 U unresponsive system 36 USB 2.0 ports, identifying 8 USB 3.0 (charging) powered port, identifying 7 USB 3.0 port, identifying 7 USB cable, connecting 39 USB devices connecting 39 description 38 removing 39 USB hubs 38 V video 20 volume keys, identifying 31 volume, adjusting 19 W webcam using 19 webcam light identifying 6 webcam light, identifying 6 Windows backup...
... not turn on 62 display is blank 64 hard drive error 62 images on screen problems 64 keyboard 65 mouse 65 re-pair the wireless keyboard and mouse 65 software problems 68 wireless connection 59 turning off the computer 36 U unresponsive system 36 USB 2.0 ports, identifying 8 USB 3.0 (charging) powered port, identifying 7 USB 3.0 port, identifying 7 USB cable, connecting 39 USB devices connecting 39 description 38 removing 39 USB hubs 38 V video 20 volume keys, identifying 31 volume, adjusting 19 W webcam using 19 webcam light identifying 6 webcam light, identifying 6 Windows backup...
Start Here
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... screen ...2 Locating the Start button and the Start menu 3 Shutting down the computer ...3 Displaying all apps ...3 Closing apps ...4 Enhanced search feature ...4 Enhanced snap feature ...4 Discovering and connecting to a Miracast-certified wireless display (select models only 4 Opening to the Windows desktop instead of the Start screen 5 This PC ...5 3 Backup, restore, and recovery updates ...6 Using Windows backup and restore ...6 Checking for recovery partitions ...6 Using HP Software Setup (select models only 6 Using other backup, restore, and recovery tools 6 4 Specifications update...
... screen ...2 Locating the Start button and the Start menu 3 Shutting down the computer ...3 Displaying all apps ...3 Closing apps ...4 Enhanced search feature ...4 Enhanced snap feature ...4 Discovering and connecting to a Miracast-certified wireless display (select models only 4 Opening to the Windows desktop instead of the Start screen 5 This PC ...5 3 Backup, restore, and recovery updates ...6 Using Windows backup and restore ...6 Checking for recovery partitions ...6 Using HP Software Setup (select models only 6 Using other backup, restore, and recovery tools 6 4 Specifications update...
Start Here
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..., restore, and recovery updates The following backup, restore, and recovery procedures replace the procedures provided in the User Guide for your computer. 6 Chapter 3 Backup, restore, and recovery updates Using Windows backup and restore For information about the Windows backup and restore features, see the HP Support Assistant. From the Start screen, type HP Software Setup. Follow the on backup, restore, and recovery, refer to the User Guide for restore and recovery steps for recovery partitions NOTE: If you need to reinstall drivers or select software...
..., restore, and recovery updates The following backup, restore, and recovery procedures replace the procedures provided in the User Guide for your computer. 6 Chapter 3 Backup, restore, and recovery updates Using Windows backup and restore For information about the Windows backup and restore features, see the HP Support Assistant. From the Start screen, type HP Software Setup. Follow the on backup, restore, and recovery, refer to the User Guide for restore and recovery steps for recovery partitions NOTE: If you need to reinstall drivers or select software...
Regulatory, Safety and Environmental Notices User Guide
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.... Article 810 of the National Electrical Code, ANSI/NFPA 70, provides information with regard to proper electrical grounding of the mast and supporting structure, grounding of the lead-in Wire TV antenna connectors protection 31 Table 4-1 Antenna Grounding Reference Grounding Component 1 Electric Service Equipment 2 Power Service Grounding Electrode System (NEC Art 250, Part III) 3 Ground Clamps 4 Grounding Conductors...
.... Article 810 of the National Electrical Code, ANSI/NFPA 70, provides information with regard to proper electrical grounding of the mast and supporting structure, grounding of the lead-in Wire TV antenna connectors protection 31 Table 4-1 Antenna Grounding Reference Grounding Component 1 Electric Service Equipment 2 Power Service Grounding Electrode System (NEC Art 250, Part III) 3 Ground Clamps 4 Grounding Conductors...