User Guide
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... software information 5 Locating hardware ...5 Locating software ...5 Front ...6 Right side ...7 Left side ...9 Top ...11 Bottom ...12 Labels ...13 Identifying the labels ...13 3 Connecting to a network ...14 Connecting to a wireless network ...14 Using the wireless controls 14 Using an Internet service provider 14 Setting up a WLAN ...15 Configuring a wireless router 15 Protecting your WLAN ...15 Connecting to a WLAN ...16 Connecting to a wired network ...17 Connecting to a local area network (LAN 17 4 Enjoying entertainment features ...18 Using the webcam ...19 Using audio...
... software information 5 Locating hardware ...5 Locating software ...5 Front ...6 Right side ...7 Left side ...9 Top ...11 Bottom ...12 Labels ...13 Identifying the labels ...13 3 Connecting to a network ...14 Connecting to a wireless network ...14 Using the wireless controls 14 Using an Internet service provider 14 Setting up a WLAN ...15 Configuring a wireless router 15 Protecting your WLAN ...15 Connecting to a WLAN ...16 Connecting to a wired network ...17 Connecting to a local area network (LAN 17 4 Enjoying entertainment features ...18 Using the webcam ...19 Using audio...
User Guide
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Adjusting the volume ...19 Connecting speakers ...19 Connecting headphones ...20 Using Beats Audio ...20 Accessing Beats Audio 20 Using video ...20 Connecting an HDMI device 20 Using HDMI audio ...21 Managing your audio and video files 21 Share media and data across your home group network (select models only 22 Enable media sharing and set up a home group network 22 Stream and share media between mobile devices 22 Migrate or synchronize data 23 Share photos, videos, and music to...
Adjusting the volume ...19 Connecting speakers ...19 Connecting headphones ...20 Using Beats Audio ...20 Accessing Beats Audio 20 Using video ...20 Connecting an HDMI device 20 Using HDMI audio ...21 Managing your audio and video files 21 Share media and data across your home group network (select models only 22 Enable media sharing and set up a home group network 22 Stream and share media between mobile devices 22 Migrate or synchronize data 23 Share photos, videos, and music to...
User Guide
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... Using Computer Setup (BIOS) and HP PC Hardware Diagnostics (UEFI 48 Starting Computer Setup (BIOS) ...48 Updating the BIOS ...48 Determining the BIOS version 48 Downloading a BIOS update 49 Using HP PC Hardware Diagnostics (UEFI 50 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 50 10 Backing up, restoring, and recovering ...51 Creating recovery media and backups 52 Creating HP Recovery media 52 Restore and recovery ...54 Using Windows Refresh for quick and easy recovery 55 Remove everything and reinstall Windows 55 Recovering using HP Recovery Manager 56 What you need...
... Using Computer Setup (BIOS) and HP PC Hardware Diagnostics (UEFI 48 Starting Computer Setup (BIOS) ...48 Updating the BIOS ...48 Determining the BIOS version 48 Downloading a BIOS update 49 Using HP PC Hardware Diagnostics (UEFI 50 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 50 10 Backing up, restoring, and recovering ...51 Creating recovery media and backups 52 Creating HP Recovery media 52 Restore and recovery ...54 Using Windows Refresh for quick and easy recovery 55 Remove everything and reinstall Windows 55 Recovering using HP Recovery Manager 56 What you need...
User Guide
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Using the HP Recovery partition (select models only 57 Using HP Recovery media to recover 57 Changing the computer boot order 57 Removing the HP Recovery partition 58 11 Troubleshooting ...59 Wireless connection problems ...59 Cannot connect to a WLAN 59 Cannot connect to a preferred network 59 Current network security codes are unavailable 60 Cannot connect to the wireless router 60 Network status icon is not displayed 61 Power problems ...62 Computer will not turn on or start 62 Hard drive error ...62 Computer is not responding...
Using the HP Recovery partition (select models only 57 Using HP Recovery media to recover 57 Changing the computer boot order 57 Removing the HP Recovery partition 58 11 Troubleshooting ...59 Wireless connection problems ...59 Cannot connect to a WLAN 59 Cannot connect to a preferred network 59 Current network security codes are unavailable 60 Cannot connect to the wireless router 60 Network status icon is not displayed 61 Power problems ...62 Computer will not turn on or start 62 Hard drive error ...62 Computer is not responding...
User Guide
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... for upgrading or replacing components of injury. To locate resources that increase your comfort and decrease your risk of your language, go to information, and more information. ◦ Wireless connection problems ◦ Power problems ◦ Display problems ◦ Keyboard and mouse problems ◦ Audio problems Safety & Comfort Guide ◦ Software problems ● Proper workstation setup. To access this guide. From the Start screen, type h, and then select Help and Support. support, go to turn on ● the Start screen...
... for upgrading or replacing components of injury. To locate resources that increase your comfort and decrease your risk of your language, go to information, and more information. ◦ Wireless connection problems ◦ Power problems ◦ Display problems ◦ Keyboard and mouse problems ◦ Audio problems Safety & Comfort Guide ◦ Software problems ● Proper workstation setup. To access this guide. From the Start screen, type h, and then select Help and Support. support, go to turn on ● the Start screen...
User Guide
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.... From the Start screen, right-click using the external wireless mouse. - Finding your computer. or - A list displays all the devices installed on your hardware and software information 5 2 Getting to know your computer Finding your hardware and software information Locating hardware To find out what hardware is installed on your computer: 1. From the Start screen, type c, and then select Control Panel. 2. Select System and Security, and then in the System area, click Device Manager. Swipe down...
.... From the Start screen, right-click using the external wireless mouse. - Finding your computer. or - A list displays all the devices installed on your hardware and software information 5 2 Getting to know your computer Finding your hardware and software information Locating hardware To find out what hardware is installed on your computer: 1. From the Start screen, type c, and then select Control Panel. 2. Select System and Security, and then in the System area, click Device Manager. Swipe down...
User Guide
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Connect optional USB devices. Blinking: The hard drive is being used. 8 Chapter 2 Getting to know your computer Connects a network cable. Component (3) (4) Subwoofer connector USB 2.0 ports (2) (5) RJ-45 (network) jack (6) Hard drive light Description Connects HP Pulse Subwoofer (purchased separately). The subwoofer provides superior bass sound.
Connect optional USB devices. Blinking: The hard drive is being used. 8 Chapter 2 Getting to know your computer Connects a network cable. Component (3) (4) Subwoofer connector USB 2.0 ports (2) (5) RJ-45 (network) jack (6) Hard drive light Description Connects HP Pulse Subwoofer (purchased separately). The subwoofer provides superior bass sound.
User Guide
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... Network and Sharing Center. Using an Internet service provider When you are setting up Internet access in a safe place. 14 Chapter 3 Connecting to Help and Support. The ISP will help set up the modem, install a network cable to connect your computer communicates with an Internet service provider (ISP). For more of the following wireless devices: ● Wireless local area network (WLAN) device-Connects the computer to a network, and diagnose and repair network problems. To use for Internet access. From the Start screen, type...
... Network and Sharing Center. Using an Internet service provider When you are setting up Internet access in a safe place. 14 Chapter 3 Connecting to Help and Support. The ISP will help set up the modem, install a network cable to connect your computer communicates with an Internet service provider (ISP). For more of the following wireless devices: ● Wireless local area network (WLAN) device-Connects the computer to a network, and diagnose and repair network problems. To use for Internet access. From the Start screen, type...
User Guide
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... press the power button. Setting password protection on wakeup. 3. From the Start screen, type power, select Settings, and then select Power Options. 2. Select Change Settings that are connecting an external hardware device to be unused and disconnected from external power for a password when the computer exits Sleep or Hibernation, follow the onscreen instructions. If you need to create or change other than a USB or video port ● When the computer will be required on and your work will...
... press the power button. Setting password protection on wakeup. 3. From the Start screen, type power, select Settings, and then select Power Options. 2. Select Change Settings that are connecting an external hardware device to be unused and disconnected from external power for a password when the computer exits Sleep or Hibernation, follow the onscreen instructions. If you need to create or change other than a USB or video port ● When the computer will be required on and your work will...
User Guide
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... the computer left the factory. From the Start screen, type u, select Settings, and then select Windows Update. ● Enable automatic Windows Update thereafter. To download the latest versions, go to receive automatic update notifications when updates become available after you receive an alert. Installing software updates Installing Windows updates Updates to the operating system and other companies, regularly update the software to correct security problems and improve the performance of the software. Using security measures 47...
... the computer left the factory. From the Start screen, type u, select Settings, and then select Windows Update. ● Enable automatic Windows Update thereafter. To download the latest versions, go to receive automatic update notifications when updates become available after you receive an alert. Installing software updates Installing Windows updates Updates to the operating system and other companies, regularly update the software to correct security problems and improve the performance of the software. Using security measures 47...
User Guide
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... disk drives, display, keyboard, mouse, and printer). Select Yes. 48 Chapter 9 Using Computer Setup (BIOS) and HP PC Hardware Diagnostics (UEFI) Most BIOS updates on the HP website are already in Windows) or by using Computer Setup (BIOS). 1. Starting Computer Setup (BIOS) To start Computer Setup (BIOS), turn on page 48. 2. Computer Setup (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of the system BIOS currently installed. Errors can be available on the HP website. Start Computer Setup (BIOS...
... disk drives, display, keyboard, mouse, and printer). Select Yes. 48 Chapter 9 Using Computer Setup (BIOS) and HP PC Hardware Diagnostics (UEFI) Most BIOS updates on the HP website are already in Windows) or by using Computer Setup (BIOS). 1. Starting Computer Setup (BIOS) To start Computer Setup (BIOS), turn on page 48. 2. Computer Setup (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of the system BIOS currently installed. Errors can be available on the HP website. Start Computer Setup (BIOS...
User Guide
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... install a BIOS update while the computer is typically Local Disk (C:). 3. The hard drive designation is running on battery power, docked in an optional docking device, or connected to the location on -screen instructions. 4. Click your hard drive. Do not insert, remove, connect, or disconnect any instructions that has an .exe extension (for HP updates now. 3. Click Updates and tune-ups, and then click Check for example, filename.exe). Follow any device, cable, or cord. 1. Using the hard drive...
... install a BIOS update while the computer is typically Local Disk (C:). 3. The hard drive designation is running on battery power, docked in an optional docking device, or connected to the location on -screen instructions. 4. Click your hard drive. Do not insert, remove, connect, or disconnect any instructions that has an .exe extension (for HP updates now. 3. Click Updates and tune-ups, and then click Check for example, filename.exe). Follow any device, cable, or cord. 1. Using the hard drive...
User Guide
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... installation through the Drivers and Applications Reinstall option in the image continue to a previous state without losing any personal information, Windows System Restore is an option. Windows creates system restore points automatically during a Windows update and other system maintenance events. From the Start screen, type h, and then select Help and Support. ● If you want to reset your computer using HP Recovery Manager on page 55. ● If you need to correct a problem...
... installation through the Drivers and Applications Reinstall option in the image continue to a previous state without losing any personal information, Windows System Restore is an option. Windows creates system restore points automatically during a Windows update and other system maintenance events. From the Start screen, type h, and then select Help and Support. ● If you want to reset your computer using HP Recovery Manager on page 55. ● If you need to correct a problem...
User Guide
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...HP Recovery disc you press the power button. 2. This type of devices listed in HP Recovery Manager, you want to perform a system recovery or minimized image recovery without the need for startup information. Insert the HP Recovery USB flash drive you created. 2. Insert the HP Recovery media you created into the optical drive on your keyboard layout. 3. Follow the on -screen instructions. Using the HP Recovery partition (select models only) The HP Recovery partition (select models only) allows you to boot from. 4. To start HP Recovery Manager from the boot...
...HP Recovery disc you press the power button. 2. This type of devices listed in HP Recovery Manager, you want to perform a system recovery or minimized image recovery without the need for startup information. Insert the HP Recovery USB flash drive you created. 2. Insert the HP Recovery media you created into the optical drive on your keyboard layout. 3. Follow the on -screen instructions. Using the HP Recovery partition (select models only) The HP Recovery partition (select models only) allows you to boot from. 4. To start HP Recovery Manager from the boot...
User Guide
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... speakers or through connected headphones. NOTE: To confirm or change the audio settings on your computer, and then unplug and reconnect the speakers. Select Hardware and Sound, and then select Sound. 3. Click Start Recording and speak into the microphone. From the Start screen, type s, and then select Sound Recorder. 2. Under Program Events, select any sound event, such as a beep or alarm, and click the Test button. When the Sound window opens...
... speakers or through connected headphones. NOTE: To confirm or change the audio settings on your computer, and then unplug and reconnect the speakers. Select Hardware and Sound, and then select Sound. 3. Click Start Recording and speak into the microphone. From the Start screen, type s, and then select Sound Recorder. 2. Under Program Events, select any sound event, such as a beep or alarm, and click the Test button. When the Sound window opens...
User Guide
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...in button, identifying 12 HDMI-in port connecting 20 HDMI-in port, identifying 9 headphone jack, identifying 10 headphones, connecting 20 Hibernation exiting 36 initiating 36 high-definition devices, connecting 20 HP PC Hardware Diagnostics (UEFI) downloading 50 HP Recovery Manager correcting boot problems 57 starting 57 HP Recovery media creating 52 recovery 57 HP Recovery partition recovery 57 removing 58 hubs 38 I installing, critical updates 47 integrated numeric keypad, identifying 31, 34 integrated webcam light, identifying 6 Internet connection setup 15 Internet security software, using...
...in button, identifying 12 HDMI-in port connecting 20 HDMI-in port, identifying 9 headphone jack, identifying 10 headphones, connecting 20 Hibernation exiting 36 initiating 36 high-definition devices, connecting 20 HP PC Hardware Diagnostics (UEFI) downloading 50 HP Recovery Manager correcting boot problems 57 starting 57 HP Recovery media creating 52 recovery 57 HP Recovery partition recovery 57 removing 58 hubs 38 I installing, critical updates 47 integrated numeric keypad, identifying 31, 34 integrated webcam light, identifying 6 Internet connection setup 15 Internet security software, using...
User Guide
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...key, identifying 34 O operating specifications 69 original system recovery 56 P passwords Computer Setup (BIOS) 46 Windows 45 pinching touch screen gesture 27 ports HDMI-in 9, 20 USB 2.0 ports 8 USB 3.0 7 USB 3.0 (charging) powered 7 power button, identifying 11 power connector, identifying 10 product name and number, computer 13 programs, updating 41 public WLAN connection 16 R re-pair, wireless keyboard and mouse 65 recovery discs 53, 57 HP Recovery Manager 56 media 57 options 52 refresh 55 starting 57 supported discs 53 system 56 USB flash drive 57 using HP Recovery media 53 recovery media...
...key, identifying 34 O operating specifications 69 original system recovery 56 P passwords Computer Setup (BIOS) 46 Windows 45 pinching touch screen gesture 27 ports HDMI-in 9, 20 USB 2.0 ports 8 USB 3.0 7 USB 3.0 (charging) powered 7 power button, identifying 11 power connector, identifying 10 product name and number, computer 13 programs, updating 41 public WLAN connection 16 R re-pair, wireless keyboard and mouse 65 recovery discs 53, 57 HP Recovery Manager 56 media 57 options 52 refresh 55 starting 57 supported discs 53 system 56 USB flash drive 57 using HP Recovery media 53 recovery media...
User Guide
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... not turn on 62 display is blank 64 hard drive error 62 images on screen problems 64 keyboard 65 mouse 65 re-pair the wireless keyboard and mouse 65 software problems 68 wireless connection 59 turning off the computer 36 U unresponsive system 36 USB 2.0 ports, identifying 8 USB 3.0 (charging) powered port, identifying 7 USB 3.0 port, identifying 7 USB cable, connecting 39 USB devices connecting 39 description 38 removing 39 USB hubs 38 V video 20 volume keys, identifying 31 volume, adjusting 19 W webcam using 19 webcam light identifying 6 webcam light, identifying 6 Windows backup...
... not turn on 62 display is blank 64 hard drive error 62 images on screen problems 64 keyboard 65 mouse 65 re-pair the wireless keyboard and mouse 65 software problems 68 wireless connection 59 turning off the computer 36 U unresponsive system 36 USB 2.0 ports, identifying 8 USB 3.0 (charging) powered port, identifying 7 USB 3.0 port, identifying 7 USB cable, connecting 39 USB devices connecting 39 description 38 removing 39 USB hubs 38 V video 20 volume keys, identifying 31 volume, adjusting 19 W webcam using 19 webcam light identifying 6 webcam light, identifying 6 Windows backup...
Start Here
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... screen ...2 Locating the Start button and the Start menu 3 Shutting down the computer ...3 Displaying all apps ...3 Closing apps ...4 Enhanced search feature ...4 Enhanced snap feature ...4 Discovering and connecting to a Miracast-certified wireless display (select models only 4 Opening to the Windows desktop instead of the Start screen 5 This PC ...5 3 Backup, restore, and recovery updates ...6 Using Windows backup and restore ...6 Checking for recovery partitions ...6 Using HP Software Setup (select models only 6 Using other backup, restore, and recovery tools 6 4 Specifications update...
... screen ...2 Locating the Start button and the Start menu 3 Shutting down the computer ...3 Displaying all apps ...3 Closing apps ...4 Enhanced search feature ...4 Enhanced snap feature ...4 Discovering and connecting to a Miracast-certified wireless display (select models only 4 Opening to the Windows desktop instead of the Start screen 5 This PC ...5 3 Backup, restore, and recovery updates ...6 Using Windows backup and restore ...6 Checking for recovery partitions ...6 Using HP Software Setup (select models only 6 Using other backup, restore, and recovery tools 6 4 Specifications update...
Start Here
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... the User Guide provided for your computer. 2. Type restore in the Search field. Follow the on backup, restore, and recovery, refer to reinstall drivers or select software. 3 Backup, restore, and recovery updates The following backup, restore, and recovery procedures replace the procedures provided in the User Guide for your system does not support this feature. Using HP Software Setup (select models only) NOTE: If you need to use HP Software Setup to access the HP Support Assistant has changed . From the Start screen, type HP Software Setup...
... the User Guide provided for your computer. 2. Type restore in the Search field. Follow the on backup, restore, and recovery, refer to reinstall drivers or select software. 3 Backup, restore, and recovery updates The following backup, restore, and recovery procedures replace the procedures provided in the User Guide for your system does not support this feature. Using HP Software Setup (select models only) NOTE: If you need to use HP Software Setup to access the HP Support Assistant has changed . From the Start screen, type HP Software Setup...