User Guide
Page 3
... software information 5 Locating hardware ...5 Locating software ...5 Front ...6 Right side ...7 Left side ...9 Top ...11 Bottom ...12 Labels ...13 Identifying the labels ...13 3 Connecting to a network ...14 Connecting to a wireless network ...14 Using the wireless controls 14 Using an Internet service provider 14 Setting up a WLAN ...15 Configuring a wireless router 15 Protecting your WLAN ...15 Connecting to a WLAN ...16 Connecting to a wired network ...17 Connecting to a local area network (LAN 17 4 Enjoying entertainment features ...18 Using the webcam ...19 Using audio...
... software information 5 Locating hardware ...5 Locating software ...5 Front ...6 Right side ...7 Left side ...9 Top ...11 Bottom ...12 Labels ...13 Identifying the labels ...13 3 Connecting to a network ...14 Connecting to a wireless network ...14 Using the wireless controls 14 Using an Internet service provider 14 Setting up a WLAN ...15 Configuring a wireless router 15 Protecting your WLAN ...15 Connecting to a WLAN ...16 Connecting to a wired network ...17 Connecting to a local area network (LAN 17 4 Enjoying entertainment features ...18 Using the webcam ...19 Using audio...
User Guide
Page 5
... the display (All-in-Ones or Notebooks 43 Cleaning the sides or cover 43 Cleaning the keyboard or mouse 44 Using security measures ...45 Setting Windows passwords 45 Setting Computer Setup (BIOS) passwords 46 Using Internet security software 46 Installing software updates 47 Installing Windows updates 47 Updating software 47 9 Using Computer Setup (BIOS) and HP PC Hardware Diagnostics (UEFI 48 Starting Computer Setup (BIOS) ...48 Updating the BIOS ...48 Determining the BIOS version 48 Downloading a BIOS update 49 Using HP PC Hardware Diagnostics (UEFI 50 Downloading HP PC Hardware...
... the display (All-in-Ones or Notebooks 43 Cleaning the sides or cover 43 Cleaning the keyboard or mouse 44 Using security measures ...45 Setting Windows passwords 45 Setting Computer Setup (BIOS) passwords 46 Using Internet security software 46 Installing software updates 47 Installing Windows updates 47 Updating software 47 9 Using Computer Setup (BIOS) and HP PC Hardware Diagnostics (UEFI 48 Starting Computer Setup (BIOS) ...48 Updating the BIOS ...48 Determining the BIOS version 48 Downloading a BIOS update 49 Using HP PC Hardware Diagnostics (UEFI 50 Downloading HP PC Hardware...
User Guide
Page 6
Using the HP Recovery partition (select models only 57 Using HP Recovery media to recover 57 Changing the computer boot order 57 Removing the HP Recovery partition 58 11 Troubleshooting ...59 Wireless connection problems ...59 Cannot connect to a WLAN 59 Cannot connect to a preferred network 59 Current network security codes are unavailable 60 Cannot connect to the wireless router 60 Network status icon is not displayed 61 Power problems ...62 Computer will not turn on or start 62 Hard drive error ...62 Computer is not responding...
Using the HP Recovery partition (select models only 57 Using HP Recovery media to recover 57 Changing the computer boot order 57 Removing the HP Recovery partition 58 11 Troubleshooting ...59 Wireless connection problems ...59 Cannot connect to a WLAN 59 Cannot connect to a preferred network 59 Current network security codes are unavailable 60 Cannot connect to the wireless router 60 Network status icon is not displayed 61 Power problems ...62 Computer will not turn on or start 62 Hard drive error ...62 Computer is not responding...
User Guide
Page 9
Resource Contents Setup Instructions Windows 8 Basics guide Help and Support ● Overview of computer setup and features. ● Overview of using the features of injury. Troubleshooting ● Instructions for posture and work habits that provide product details, how-to information, and more information. ◦ Wireless connection problems ◦ Power problems ◦ Display problems ◦ Keyboard and mouse problems ◦ Audio problems Safety & Comfort Guide ◦ Software problems ● Proper workstation setup. More HP resources 3 support, go to http...
Resource Contents Setup Instructions Windows 8 Basics guide Help and Support ● Overview of computer setup and features. ● Overview of using the features of injury. Troubleshooting ● Instructions for posture and work habits that provide product details, how-to information, and more information. ◦ Wireless connection problems ◦ Power problems ◦ Display problems ◦ Keyboard and mouse problems ◦ Audio problems Safety & Comfort Guide ◦ Software problems ● Proper workstation setup. More HP resources 3 support, go to http...
User Guide
Page 11
or - From the Start screen, right-click using the external wireless mouse. - Finding your computer: 1. From the Start screen, type c, and then select Control Panel. 2. Select the All apps icon. 2 Getting to know your computer Finding your hardware and software information Locating hardware To find out what hardware is installed on your computer: 1. Select System and Security, and then in the System area, click Device Manager. Swipe down from the...
or - From the Start screen, right-click using the external wireless mouse. - Finding your computer: 1. From the Start screen, type c, and then select Control Panel. 2. Select the All apps icon. 2 Getting to know your computer Finding your hardware and software information Locating hardware To find out what hardware is installed on your computer: 1. Select System and Security, and then in the System area, click Device Manager. Swipe down from the...
User Guide
Page 14
The subwoofer provides superior bass sound. Connect optional USB devices. Blinking: The hard drive is being used. 8 Chapter 2 Getting to know your computer Connects a network cable. Component (3) (4) Subwoofer connector USB 2.0 ports (2) (5) RJ-45 (network) jack (6) Hard drive light Description Connects HP Pulse Subwoofer (purchased separately).
The subwoofer provides superior bass sound. Connect optional USB devices. Blinking: The hard drive is being used. 8 Chapter 2 Getting to know your computer Connects a network cable. Component (3) (4) Subwoofer connector USB 2.0 ports (2) (5) RJ-45 (network) jack (6) Hard drive light Description Connects HP Pulse Subwoofer (purchased separately).
User Guide
Page 20
... wireless device in your computer communicates with an Internet service provider (ISP). Using an Internet service provider When you are setting up the modem, install a network cable to a network Using the wireless controls The Network and Sharing Center allows you a user ID and a password to Help and Support. From the Start screen, type h, and then select Help and Support. NOTE: Your ISP will help set up a connection or network, connect to a network, and diagnose and repair network problems. To use for Internet access. To purchase Internet service...
... wireless device in your computer communicates with an Internet service provider (ISP). Using an Internet service provider When you are setting up the modem, install a network cable to a network Using the wireless controls The Network and Sharing Center allows you a user ID and a password to Help and Support. From the Start screen, type h, and then select Help and Support. NOTE: Your ISP will help set up a connection or network, connect to a network, and diagnose and repair network problems. To use for Internet access. To purchase Internet service...
User Guide
Page 42
... must enter your Windows password before your work returns to step 5. 5. Click Save changes. Select Change Settings that are connecting an external hardware device to a port other power settings and timeouts using Power Options in Control Panel. 1. Manually initiating and exiting Hibernation You can enable user-initiated Hibernation and change other than a USB or video port ● When the computer will return to the screen. NOTE: If you are currently unavailable. 4. From the Start screen, type power, select Settings, and then select Power Options...
... must enter your Windows password before your work returns to step 5. 5. Click Save changes. Select Change Settings that are connecting an external hardware device to a port other power settings and timeouts using Power Options in Control Panel. 1. Manually initiating and exiting Hibernation You can enable user-initiated Hibernation and change other than a USB or video port ● When the computer will return to the screen. NOTE: If you are currently unavailable. 4. From the Start screen, type power, select Settings, and then select Power Options...
User Guide
Page 53
... regarding critical updates. At this location, you receive an alert. Installing software updates Installing Windows updates Updates to the operating system and other companies, regularly update the software to correct security problems and improve the performance of the software. Updating software HP recommends that you regularly update the software and drivers that all critical updates from other software may have become available. From the Start screen, type u, select Settings, and then select Windows Update. ● Enable automatic Windows Update thereafter. If...
... regarding critical updates. At this location, you receive an alert. Installing software updates Installing Windows updates Updates to the operating system and other companies, regularly update the software to correct security problems and improve the performance of the software. Updating software HP recommends that you regularly update the software and drivers that all critical updates from other software may have become available. From the Start screen, type u, select Settings, and then select Windows Update. ● Enable automatic Windows Update thereafter. If...
User Guide
Page 55
... network administrator before installing any device, cable, or cord. 1. Using the hard drive path you connect your BIOS, make a note of the date, name, or other identifier. If the update is more recent than your computer to reliable external power using the AC adapter. Complete the installation by unplugging the power cord from your BIOS, make a note of the path to the location on battery power, docked in an optional docking device, or connected to install...
... network administrator before installing any device, cable, or cord. 1. Using the hard drive path you connect your BIOS, make a note of the date, name, or other identifier. If the update is more recent than your computer to reliable external power using the AC adapter. Complete the installation by unplugging the power cord from your BIOS, make a note of the path to the location on battery power, docked in an optional docking device, or connected to install...
User Guide
Page 60
... Minimized Image Recovery option from the HP Recovery partition (select models only) or HP Recovery media. Minimized Image Recovery installs only drivers and hardware-enabling applications. From the Start screen, type recovery, select HP Recovery Manager, select Drivers and Applications Reinstall, and then follow the on page 56. ● If you want to restore your computer using a minimized image, you created. Windows creates system restore points automatically during a Windows update and other system maintenance events. For more information, see Creating HP Recovery media...
... Minimized Image Recovery option from the HP Recovery partition (select models only) or HP Recovery media. Minimized Image Recovery installs only drivers and hardware-enabling applications. From the Start screen, type recovery, select HP Recovery Manager, select Drivers and Applications Reinstall, and then follow the on page 56. ● If you want to restore your computer using a minimized image, you created. Windows creates system restore points automatically during a Windows update and other system maintenance events. For more information, see Creating HP Recovery media...
User Guide
Page 63
... an HP Recovery partition or if the hard drive is not working . Insert the HP Recovery USB flash drive you press the power button. 2. To start HP Recovery Manager from the boot options menu. 4. Press f11 while the computer boots. - You can only be used if the hard drive is the order of devices listed in HP Recovery Manager, change the boot order: 1. Restart the computer, quickly press esc, and then press f9 for an optical drive or a USB flash drive. Follow the on -screen instructions. Select Recovery Manager, and...
... an HP Recovery partition or if the hard drive is not working . Insert the HP Recovery USB flash drive you press the power button. 2. To start HP Recovery Manager from the boot options menu. 4. Press f11 while the computer boots. - You can only be used if the hard drive is the order of devices listed in HP Recovery Manager, change the boot order: 1. Restart the computer, quickly press esc, and then press f9 for an optical drive or a USB flash drive. Follow the on -screen instructions. Select Recovery Manager, and...
User Guide
Page 73
... the Start screen, type c, and then select Control Panel. 2. NOTE: To confirm or change the audio settings on your computer, follow these steps: 1. Under Program Events, select any sound event, such as a beep or alarm, and click the Test button. Click Start Recording and speak into the microphone. Select Hardware and Sound, and then select Sound. Audio problems No sound is in the Sleep state, exit Sleep by briefly pressing the power button...
... the Start screen, type c, and then select Control Panel. 2. NOTE: To confirm or change the audio settings on your computer, follow these steps: 1. Under Program Events, select any sound event, such as a beep or alarm, and click the Test button. Click Start Recording and speak into the microphone. Select Hardware and Sound, and then select Sound. Audio problems No sound is in the Sleep state, exit Sleep by briefly pressing the power button...
User Guide
Page 77
... discharge 70 F fn key, identifying 31 fun things to do 2 H hard drive light, identifying 8 HDMI, using audio 21 HDMI-in button, identifying 12 HDMI-in port connecting 20 HDMI-in port, identifying 9 headphone jack, identifying 10 headphones, connecting 20 Hibernation exiting 36 initiating 36 high-definition devices, connecting 20 HP PC Hardware Diagnostics (UEFI) downloading 50 HP Recovery Manager correcting boot problems 57 starting 57 HP Recovery media creating 52 recovery 57 HP Recovery partition recovery 57 removing 58 hubs 38 I installing, critical updates 47 integrated numeric keypad...
... discharge 70 F fn key, identifying 31 fun things to do 2 H hard drive light, identifying 8 HDMI, using audio 21 HDMI-in button, identifying 12 HDMI-in port connecting 20 HDMI-in port, identifying 9 headphone jack, identifying 10 headphones, connecting 20 Hibernation exiting 36 initiating 36 high-definition devices, connecting 20 HP PC Hardware Diagnostics (UEFI) downloading 50 HP Recovery Manager correcting boot problems 57 starting 57 HP Recovery media creating 52 recovery 57 HP Recovery partition recovery 57 removing 58 hubs 38 I installing, critical updates 47 integrated numeric keypad...
User Guide
Page 78
...P passwords Computer Setup (BIOS) 46 Windows 45 pinching touch screen gesture 27 ports HDMI-in 9, 20 USB 2.0 ports 8 USB 3.0 7 USB 3.0 (charging) powered 7 power button, identifying 11 power connector, identifying 10 product name and number, computer 13 programs, updating 41 public WLAN connection 16 R re-pair, wireless keyboard and mouse 65 recovery discs 53, 57 HP Recovery Manager 56 media 57 options 52 refresh 55 starting 57 supported discs 53 system 56 USB flash drive 57 using HP Recovery media 53 recovery media creating 52 creating using HP Recovery Manager 53 recovery partition removing...
...P passwords Computer Setup (BIOS) 46 Windows 45 pinching touch screen gesture 27 ports HDMI-in 9, 20 USB 2.0 ports 8 USB 3.0 7 USB 3.0 (charging) powered 7 power button, identifying 11 power connector, identifying 10 product name and number, computer 13 programs, updating 41 public WLAN connection 16 R re-pair, wireless keyboard and mouse 65 recovery discs 53, 57 HP Recovery Manager 56 media 57 options 52 refresh 55 starting 57 supported discs 53 system 56 USB flash drive 57 using HP Recovery media 53 recovery media creating 52 creating using HP Recovery Manager 53 recovery partition removing...
User Guide
Page 79
... not turn on 62 display is blank 64 hard drive error 62 images on screen problems 64 keyboard 65 mouse 65 re-pair the wireless keyboard and mouse 65 software problems 68 wireless connection 59 turning off the computer 36 U unresponsive system 36 USB 2.0 ports, identifying 8 USB 3.0 (charging) powered port, identifying 7 USB 3.0 port, identifying 7 USB cable, connecting 39 USB devices connecting 39 description 38 removing 39 USB hubs 38 V video 20 volume keys, identifying 31 volume, adjusting 19 W webcam using 19 webcam light identifying 6 webcam light, identifying 6 Windows backup...
... not turn on 62 display is blank 64 hard drive error 62 images on screen problems 64 keyboard 65 mouse 65 re-pair the wireless keyboard and mouse 65 software problems 68 wireless connection 59 turning off the computer 36 U unresponsive system 36 USB 2.0 ports, identifying 8 USB 3.0 (charging) powered port, identifying 7 USB 3.0 port, identifying 7 USB cable, connecting 39 USB devices connecting 39 description 38 removing 39 USB hubs 38 V video 20 volume keys, identifying 31 volume, adjusting 19 W webcam using 19 webcam light identifying 6 webcam light, identifying 6 Windows backup...
Start Here
Page 3
... screen ...2 Locating the Start button and the Start menu 3 Shutting down the computer ...3 Displaying all apps ...3 Closing apps ...4 Enhanced search feature ...4 Enhanced snap feature ...4 Discovering and connecting to a Miracast-certified wireless display (select models only 4 Opening to the Windows desktop instead of the Start screen 5 This PC ...5 3 Backup, restore, and recovery updates ...6 Using Windows backup and restore ...6 Checking for recovery partitions ...6 Using HP Software Setup (select models only 6 Using other backup, restore, and recovery tools 6 4 Specifications update...
... screen ...2 Locating the Start button and the Start menu 3 Shutting down the computer ...3 Displaying all apps ...3 Closing apps ...4 Enhanced search feature ...4 Enhanced snap feature ...4 Discovering and connecting to a Miracast-certified wireless display (select models only 4 Opening to the Windows desktop instead of the Start screen 5 This PC ...5 3 Backup, restore, and recovery updates ...6 Using Windows backup and restore ...6 Checking for recovery partitions ...6 Using HP Software Setup (select models only 6 Using other backup, restore, and recovery tools 6 4 Specifications update...
Start Here
Page 10
..., your computer. 3 Backup, restore, and recovery updates The following backup, restore, and recovery procedures replace the procedures provided in the User Guide for your system does not support this feature. Type restore in the Search field. To check for the presence of the HP Recovery partition or Windows partition before performing system recovery tasks, the steps have changed . 1. From the Start screen, type HP Software Setup. Select HP Software Setup. 3. From the Start screen, select the HP Support Assistant app. 2. For...
..., your computer. 3 Backup, restore, and recovery updates The following backup, restore, and recovery procedures replace the procedures provided in the User Guide for your system does not support this feature. Type restore in the Search field. To check for the presence of the HP Recovery partition or Windows partition before performing system recovery tasks, the steps have changed . 1. From the Start screen, type HP Software Setup. Select HP Software Setup. 3. From the Start screen, select the HP Support Assistant app. 2. For...
Regulatory, Safety and Environmental Notices User Guide
Page 40
... antenna or cable system. TV antenna connectors protection External television antenna grounding If an outside antenna or cable system is connected to the product, be sure the antenna or cable system is provided to call the CATV systems installer's attention to section 820.93 of the National Electric Code, which provides guidelines for proper grounding and in wire to...
... antenna or cable system. TV antenna connectors protection External television antenna grounding If an outside antenna or cable system is connected to the product, be sure the antenna or cable system is provided to call the CATV systems installer's attention to section 820.93 of the National Electric Code, which provides guidelines for proper grounding and in wire to...
Regulatory, Safety and Environmental Notices User Guide
Page 49
... (Cr(VI)) Polybrominated biphenyls (PBB) Polybrominated diphenyl ethers (PBDE) Optical disk drive X O O O O O Optional docking device X O O O O O Power adapter X O O O O O Power supply X O O O O O Remote control X O O O O O Smart card/Java™ card X O O O O O reader Speakers, external X O O O O O TV tuner X O O O O O USB flash memory drive X O O O O O USB hub X O O O O O Web camera X O O O O O Wireless receiver X O O O O O Wireless cards X O O O O O This form has been prepared in compliance with...
... (Cr(VI)) Polybrominated biphenyls (PBB) Polybrominated diphenyl ethers (PBDE) Optical disk drive X O O O O O Optional docking device X O O O O O Power adapter X O O O O O Power supply X O O O O O Remote control X O O O O O Smart card/Java™ card X O O O O O reader Speakers, external X O O O O O TV tuner X O O O O O USB flash memory drive X O O O O O USB hub X O O O O O Web camera X O O O O O Wireless receiver X O O O O O Wireless cards X O O O O O This form has been prepared in compliance with...