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Select Drivers & Downloads, and then follow the on-screen instructions. 1 Go to http://www.hp.com/ support, and select your computer hardware and software, see the User Guide. These new features include the following: ● Enhanced Start menu ● Shut down from the Start menu ● Improved search options ● Enhanced backup and recovery information For details about your country. 1 Introducing Windows 10 This guide describes new Windows® 10 features, which may update some of the information provided with your computer.
Select Drivers & Downloads, and then follow the on-screen instructions. 1 Go to http://www.hp.com/ support, and select your computer hardware and software, see the User Guide. These new features include the following: ● Enhanced Start menu ● Shut down from the Start menu ● Improved search options ● Enhanced backup and recovery information For details about your country. 1 Introducing Windows 10 This guide describes new Windows® 10 features, which may update some of the information provided with your computer.
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...; Type support in the taskbar search box, and then select the HP Support Assistant app. ‒ or - For information on creating recovery media, see Using Windows tools on -screen instructions. Creating recovery media and backups The following processes. The information in the chapter is standard procedure for your computer model. ● Use HP Recovery Manager to reinstall the original operating system in the taskbar. You can be at least 70% charged before...
...; Type support in the taskbar search box, and then select the HP Support Assistant app. ‒ or - For information on creating recovery media, see Using Windows tools on -screen instructions. Creating recovery media and backups The following processes. The information in the chapter is standard procedure for your computer model. ● Use HP Recovery Manager to reinstall the original operating system in the taskbar. You can be at least 70% charged before...
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... time you start HP Recovery Manager, you use an external optical drive, it must use an external optical drive (purchased separately) to recover the system, see the Get started app. ▲ Select the Start button, and then select the Get started app. 4 Chapter 3 Backing up the computer. To create HP Recovery media: IMPORTANT: For a tablet with DVD writer capability, and you ever need to create recovery discs. If you must be connected to a USB port on -screen instructions. Using Windows tools...
... time you start HP Recovery Manager, you use an external optical drive, it must use an external optical drive (purchased separately) to recover the system, see the Get started app. ▲ Select the Start button, and then select the Get started app. 4 Chapter 3 Backing up the computer. To create HP Recovery media: IMPORTANT: For a tablet with DVD writer capability, and you ever need to create recovery discs. If you must be connected to a USB port on -screen instructions. Using Windows tools...
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... best matches your system from HP, or by using HP Recovery Manager on page 7. If you can use the Factory Reset option (select products only), you must either created or that you obtained from support. Restore and recovery There are available on -screen instructions. ● If you want to remove the recovery partition to reclaim hard drive space, HP Recovery Manager offers the Remove Recovery Partition option. If you have not already created recovery media, see Creating HP Recovery media (select products only) on...
... best matches your system from HP, or by using HP Recovery Manager on page 7. If you can use the Factory Reset option (select products only), you must either created or that you obtained from support. Restore and recovery There are available on -screen instructions. ● If you want to remove the recovery partition to reclaim hard drive space, HP Recovery Manager offers the Remove Recovery Partition option. If you have not already created recovery media, see Creating HP Recovery media (select products only) on...
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... the volume down the Windows button; See Changing the computer boot order on or restart the tablet, and then quickly hold f11 as you can use HP Recovery media to http://www.hp.com/support, select your personal data. Using HP Recovery media, you press the power button. To start the recovery process. ● System Recovery-Reinstalls the original operating system, and then configures the settings for the programs that was installed at the factory. ● Factory Reset-Restores the...
... the volume down the Windows button; See Changing the computer boot order on or restart the tablet, and then quickly hold f11 as you can use HP Recovery media to http://www.hp.com/support, select your personal data. Using HP Recovery media, you press the power button. To start the recovery process. ● System Recovery-Reinstalls the original operating system, and then configures the settings for the programs that was installed at the factory. ● Factory Reset-Restores the...
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... f9 for startup information. Follow the on page 3. Select Remove Recovery Partition, and then follow the on products that support this function. NOTE: The Remove Recovery Partition option is the order of devices listed in BIOS where the computer looks for boot options. Access BIOS: For computers or tablets with a detachable keyboard, connect the keyboard to the keyboard dock before you remove the Recovery partition, create HP Recovery media; Select the optical drive or USB flash drive from the HP Recovery partition. Restore and recovery 7 You can change the...
... f9 for startup information. Follow the on page 3. Select Remove Recovery Partition, and then follow the on products that support this function. NOTE: The Remove Recovery Partition option is the order of devices listed in BIOS where the computer looks for boot options. Access BIOS: For computers or tablets with a detachable keyboard, connect the keyboard to the keyboard dock before you remove the Recovery partition, create HP Recovery media; Select the optical drive or USB flash drive from the HP Recovery partition. Restore and recovery 7 You can change the...
Maintenance and Service Guide
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...a BIOS update ...52 7 Using HP PC Hardware Diagnostics (UEFI) ...53 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 53 8 Specifications ...55 Computer specifications ...55 9 Backing up, restoring, and recovering ...57 Creating recovery media and backups ...57 Creating HP Recovery media (select products only 57 Using Windows tools ...58 Restore and recovery ...59 Recovering using HP Recovery Manager 59 What you need to know before you get started 59 Using the HP Recovery partition (select products only 60 Using HP Recovery media to recover 60 Changing the computer boot order...
...a BIOS update ...52 7 Using HP PC Hardware Diagnostics (UEFI) ...53 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 53 8 Specifications ...55 Computer specifications ...55 9 Backing up, restoring, and recovering ...57 Creating recovery media and backups ...57 Creating HP Recovery media (select products only 57 Using Windows tools ...58 Restore and recovery ...59 Recovering using HP Recovery Manager 59 What you need to know before you get started 59 Using the HP Recovery partition (select products only 60 Using HP Recovery media to recover 60 Changing the computer boot order...
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..., or a high-speed HDMI device. Also connects an optional headset microphone. Connects an optional video or audio device, such as a keyboard, mouse, external drive, printer, scanner, or USB hub. To access this guide: ▲ Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation. Insert the card into the memory card reader, and then press in (microphone) combo jack USB Type-C port Memory card reader HDMI port USB 3.0 charging (powered) port AC adapter and battery light Description Connects optional powered stereo speakers, headphones...
..., or a high-speed HDMI device. Also connects an optional headset microphone. Connects an optional video or audio device, such as a keyboard, mouse, external drive, printer, scanner, or USB hub. To access this guide: ▲ Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation. Insert the card into the memory card reader, and then press in (microphone) combo jack USB Type-C port Memory card reader HDMI port USB 3.0 charging (powered) port AC adapter and battery light Description Connects optional powered stereo speakers, headphones...
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... device, cable, or cord. If no instructions appear, follow these steps: a. Complete the installation by unplugging the power cord from your computer is connected to reliable external power using the AC adapter. or - Click the question mark icon in the taskbar search box, and then select File Explorer. 2. Type file in the taskbar. 2. The BIOS installation begins. 5. NOTE: If your hard drive. 52 Chapter 6 Using Setup Utility (BIOS) Click Updates...
... device, cable, or cord. If no instructions appear, follow these steps: a. Complete the installation by unplugging the power cord from your computer is connected to reliable external power using the AC adapter. or - Click the question mark icon in the taskbar search box, and then select File Explorer. 2. Type file in the taskbar. 2. The BIOS installation begins. 5. NOTE: If your hard drive. 52 Chapter 6 Using Setup Utility (BIOS) Click Updates...
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... not work, you can also find contact information from HP, or by the manufacturer. For more information see Creating HP Recovery media (select products only) on -screen instructions. ● If you must use the Factory Reset option (select products only), you want to remove the recovery partition to correct computer issues. ● HP Recovery media must either created or that was installed at the factory. If you have not already created recovery media, see Recovering using HP Recovery Manager...
... not work, you can also find contact information from HP, or by the manufacturer. For more information see Creating HP Recovery media (select products only) on -screen instructions. ● If you must use the Factory Reset option (select products only), you want to remove the recovery partition to correct computer issues. ● HP Recovery media must either created or that was installed at the factory. If you have not already created recovery media, see Recovering using HP Recovery Manager...
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... hard drive rubber bracket removal 32, 35 spare part number 15, 31 HDMI port 11 HDMI-to-VGA adapter, spare part number 18 headphone jack 11 heat sink removal 44 spare part number 16, 44 hinge cover, spare part number 15 HP PC Hardware Diagnostics (UEFI) using 53 HP Recovery Manager correcting boot problems 61 starting 60 HP Recovery media creating 57 recovery 60 HP Recovery partition recovery 60 removing 62 I I/O Bracket Kit contents 15 spare part number 15 integrated numeric keypad 7 J jacks audio-in 11 audio-out 11 headphone 11 microphone 11 network...
... hard drive rubber bracket removal 32, 35 spare part number 15, 31 HDMI port 11 HDMI-to-VGA adapter, spare part number 18 headphone jack 11 heat sink removal 44 spare part number 16, 44 hinge cover, spare part number 15 HP PC Hardware Diagnostics (UEFI) using 53 HP Recovery Manager correcting boot problems 61 starting 60 HP Recovery media creating 57 recovery 60 HP Recovery partition recovery 60 removing 62 I I/O Bracket Kit contents 15 spare part number 15 integrated numeric keypad 7 J jacks audio-in 11 audio-out 11 headphone 11 microphone 11 network...
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... 1 display panel 1 external media cards 2 graphics 1 hard drive 1 keyboard 2 memory 1 microphone 1, 2 operating system 2, 3 optical drive 1 pointing device 2 ports 2 power requirements 2 processors 1 product name 1 security 2 sensors 2 serviceability 3 solid-state drive 1 video 1, 2 wireless 2 product name 1 R recover options 59 recovery discs 58, 60 HP Recovery Manager 59 media 60 starting 60 supported discs 58 system 59 USB flash drive 60 using HP Recovery media 58 recovery media creating 57 creating using HP Recovery Manager 58 recovery partition removing 62 removal/replacement procedures...
... 1 display panel 1 external media cards 2 graphics 1 hard drive 1 keyboard 2 memory 1 microphone 1, 2 operating system 2, 3 optical drive 1 pointing device 2 ports 2 power requirements 2 processors 1 product name 1 security 2 sensors 2 serviceability 3 solid-state drive 1 video 1, 2 wireless 2 product name 1 R recover options 59 recovery discs 58, 60 HP Recovery Manager 59 media 60 starting 60 supported discs 58 system 59 USB flash drive 60 using HP Recovery media 58 recovery media creating 57 creating using HP Recovery Manager 58 recovery partition removing 62 removal/replacement procedures...
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..., creating 57 T TouchPad buttons 9 components 9 removal 35 spare part number TouchPad bracket removal 36 spare part number TouchPad cable removal 28 spare part number TouchPad zone 9 15, 35 15, 36 15, 28 U USB 3.0 port 10, 11 USB board removal 37 spare part number 15, 37 USB board bracket, removal 38 USB board cable removal 40 spare part numbers 15, 40 USB Type-C port 11 USB-Type C-to-USB 3.0 adapter, spare part number 18 V vent components 6 vents 6, 12 video, product description 1, 2 W Windows system restore point 57, 58 Windows key 7 Windows tools using 58 wireless antenna, location...
..., creating 57 T TouchPad buttons 9 components 9 removal 35 spare part number TouchPad bracket removal 36 spare part number TouchPad cable removal 28 spare part number TouchPad zone 9 15, 35 15, 36 15, 28 U USB 3.0 port 10, 11 USB board removal 37 spare part number 15, 37 USB board bracket, removal 38 USB board cable removal 40 spare part numbers 15, 40 USB Type-C port 11 USB-Type C-to-USB 3.0 adapter, spare part number 18 V vent components 6 vents 6, 12 video, product description 1, 2 W Windows system restore point 57, 58 Windows key 7 Windows tools using 58 wireless antenna, location...
Maintenance and Service Guide
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...a BIOS update ...55 7 Using HP PC Hardware Diagnostics (UEFI) ...56 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 56 8 Specifications ...58 Computer specifications ...58 9 Backing up, restoring, and recovering ...60 Creating recovery media and backups ...60 Creating HP Recovery media (select products only 60 Using Windows tools ...61 Restore and recovery ...62 Recovering using HP Recovery Manager 62 What you need to know before you get started 62 Using the HP Recovery partition (select products only 63 Using HP Recovery media to recover 63 Changing the computer boot order...
...a BIOS update ...55 7 Using HP PC Hardware Diagnostics (UEFI) ...56 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 56 8 Specifications ...58 Computer specifications ...58 9 Backing up, restoring, and recovering ...60 Creating recovery media and backups ...60 Creating HP Recovery media (select products only 60 Using Windows tools ...61 Restore and recovery ...62 Recovering using HP Recovery Manager 62 What you need to know before you get started 62 Using the HP Recovery partition (select products only 63 Using HP Recovery media to recover 63 Changing the computer boot order...
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... message, remove the module to the computer. (The WLAN module tilts up.) Component replacement procedures 33 Disconnect the power from the computer by the governmental agency that secures the WLAN module to restore device functionality, and then contact technical support. Disconnect all external devices from the computer. 3. Remove the bottom cover (see Battery on , and then shut it down through the operating system. 2. Disconnect the battery cable from...
... message, remove the module to the computer. (The WLAN module tilts up.) Component replacement procedures 33 Disconnect the power from the computer by the governmental agency that secures the WLAN module to restore device functionality, and then contact technical support. Disconnect all external devices from the computer. 3. Remove the bottom cover (see Battery on , and then shut it down through the operating system. 2. Disconnect the battery cable from...
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... device, cable, or cord. Click your hard drive. Updating Setup Utility (BIOS) 55 You will need this path when you can delete the downloaded file from the AC outlet. ● Do not shut down the computer or initiate Sleep. ● Do not insert, remove, connect, or disconnect any instructions that contains the update. 4. Type file in the taskbar search box, and then select the HP Support Assistant app. - Type support...
... device, cable, or cord. Click your hard drive. Updating Setup Utility (BIOS) 55 You will need this path when you can delete the downloaded file from the AC outlet. ● Do not shut down the computer or initiate Sleep. ● Do not insert, remove, connect, or disconnect any instructions that contains the update. 4. Type file in the taskbar search box, and then select the HP Support Assistant app. - Type support...
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... select HP Recovery Manager. 2. For tablets without keyboards: ▲ Turn on or restart the tablet, and then quickly hold down button; Follow these steps to the keyboard base before you remove the Recovery partition, create HP Recovery media; You can change the computer boot order, which you want to an optical drive or a USB flash drive. For computers or tablets with a detachable keyboard, connect the tablet to remove the HP Recovery partition: 1. NOTE: The Remove Recovery Partition option is the order of devices listed in BIOS...
... select HP Recovery Manager. 2. For tablets without keyboards: ▲ Turn on or restart the tablet, and then quickly hold down button; Follow these steps to the keyboard base before you remove the Recovery partition, create HP Recovery media; You can change the computer boot order, which you want to an optical drive or a USB flash drive. For computers or tablets with a detachable keyboard, connect the tablet to remove the HP Recovery partition: 1. NOTE: The Remove Recovery Partition option is the order of devices listed in BIOS...
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..., 31 hard drive rubber bracket removal 32, 36 spare part number 15, 31 HDMI port identifying 4 HDMI-to-VGA adapter, spare part number 18 heat sink removal 47 spare part number 16, 47 hinge cover, spare part number 14 HP PC Hardware Diagnostics (UEFI) using 56 HP Recovery Manager correcting boot problems 64 starting 63 HP Recovery media creating 60 recovery 63 HP Recovery partition recovery 63 removing 64 I I/O Bracket Kit contents 15 spare part number 15 integrated numeric keypad, identifying 10 internal microphones, identifying 6 J jacks audio-out (headphone)/audio-in (microphone) 4 network...
..., 31 hard drive rubber bracket removal 32, 36 spare part number 15, 31 HDMI port identifying 4 HDMI-to-VGA adapter, spare part number 18 heat sink removal 47 spare part number 16, 47 hinge cover, spare part number 14 HP PC Hardware Diagnostics (UEFI) using 56 HP Recovery Manager correcting boot problems 64 starting 63 HP Recovery media creating 60 recovery 63 HP Recovery partition recovery 63 removing 64 I I/O Bracket Kit contents 15 spare part number 15 integrated numeric keypad, identifying 10 internal microphones, identifying 6 J jacks audio-out (headphone)/audio-in (microphone) 4 network...
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... audio 2 display panel 1 external media cards 2 graphics 1 hard drive 2 keyboard 3 memory module 1 microphone 2 operating system 3 optical drive 2 pointing device 3 ports 3 power requirements 3 processors 1 product name 1 security 3 sensors 2 serviceability 3 solid-state drive 2 video 2 wireless 2 product name 1 product name and number, computer 12 R recover options 62 recovery discs 61, 63 HP Recovery Manager 62 media 63 starting 63 supported discs 61 system 62 USB flash drive 63 using HP Recovery media 61 recovery media creating 60 creating using HP Recovery Manager 61 recovery partition...
... audio 2 display panel 1 external media cards 2 graphics 1 hard drive 2 keyboard 3 memory module 1 microphone 2 operating system 3 optical drive 2 pointing device 3 ports 3 power requirements 3 processors 1 product name 1 security 3 sensors 2 serviceability 3 solid-state drive 2 video 2 wireless 2 product name 1 product name and number, computer 12 R recover options 62 recovery discs 61, 63 HP Recovery Manager 62 media 63 starting 63 supported discs 61 system 62 USB flash drive 63 using HP Recovery media 61 recovery media creating 60 creating using HP Recovery Manager 61 recovery partition...
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... 12 U USB 3.0 charging (powered) port, identifying 4 USB 3.0 port, identifying 5 USB board removal 40 spare part number 40 USB board bracket, removal 40 USB board cable removal 42 spare part numbers 14, 42 USB Type-C port, identifying 4 USB-Type C-to-USB 3.0 adapter, spare part number 18 V vents, identifying 9, 11 video, product description 2 W Windows system restore point 60, 61 Windows key, identifying 10 Windows tools using 61 wireless certification label 12 wireless, product description 2 WLAN antennas, identifying 6 WLAN device 12 WLAN label 12 WLAN module removal 33 spare part number 16...
... 12 U USB 3.0 charging (powered) port, identifying 4 USB 3.0 port, identifying 5 USB board removal 40 spare part number 40 USB board bracket, removal 40 USB board cable removal 42 spare part numbers 14, 42 USB Type-C port, identifying 4 USB-Type C-to-USB 3.0 adapter, spare part number 18 V vents, identifying 9, 11 video, product description 2 W Windows system restore point 60, 61 Windows key, identifying 10 Windows tools using 61 wireless certification label 12 wireless, product description 2 WLAN antennas, identifying 6 WLAN device 12 WLAN label 12 WLAN module removal 33 spare part number 16...