Maintenance and Service Guide
Page 8
...guidelines 54 Workstation guidelines 54 5 Removal and replacement procedures for Customer Self-Repair parts 57 Component replacement procedures ...57 Service cover ...57 Battery ...59 Hard drive ...60 Solid-state drive ...62 WWAN module ...64 WLAN module ...66 Memory module ...68 Keyboard ...69 6 Removal... Service Provider parts 75 Component replacement procedures ...75 Unlocking the device and disabling Always On Remote Management (select HP devices only) ..... 75 Display panel ...76 RTC battery ...80 Base enclosure ...81 Fan ...83 NFC module ...85 Card reader board ...86 viii ENWW
...guidelines 54 Workstation guidelines 54 5 Removal and replacement procedures for Customer Self-Repair parts 57 Component replacement procedures ...57 Service cover ...57 Battery ...59 Hard drive ...60 Solid-state drive ...62 WWAN module ...64 WLAN module ...66 Memory module ...68 Keyboard ...69 6 Removal... Service Provider parts 75 Component replacement procedures ...75 Unlocking the device and disabling Always On Remote Management (select HP devices only) ..... 75 Display panel ...76 RTC battery ...80 Base enclosure ...81 Fan ...83 NFC module ...85 Card reader board ...86 viii ENWW
Maintenance and Service Guide
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... world-wide/5-band WWAN antennas built into display assembly (separate antennas required for TouchScreen display assembly) Secured by subscriber identity module (SIM, user-accessible behind battery) HP EliteBook 840 G2 Notebook PC √ √ √ √ 8 Chapter 1 Product description HP EliteBook 740 G2 Notebook PC √ √ √ √ HP ZBook 14 G2 Mobile Workstation ENWW
... world-wide/5-band WWAN antennas built into display assembly (separate antennas required for TouchScreen display assembly) Secured by subscriber identity module (SIM, user-accessible behind battery) HP EliteBook 840 G2 Notebook PC √ √ √ √ 8 Chapter 1 Product description HP EliteBook 740 G2 Notebook PC √ √ √ √ HP ZBook 14 G2 Mobile Workstation ENWW
Maintenance and Service Guide
Page 21
...2-prong 7.4 mm DC jack AC adapter (select models only) Supports the following batteries: ● 3 cell, 50 Wh, 4.45 Ah long-life battery ● 3 cell, 24 Wh, 2.2 Ah longlife battery HP EliteBook 840 G2 Notebook PC √ √ Security Description Supports security cable lock Supports...Preboot authentication (password, Smart Card) HP EliteBook 840 G2 Notebook PC √ √ √ √ √ √ HP EliteBook 740 G2 Notebook PC √ √ HP EliteBook 740 G2 Notebook PC HP ZBook 14 G2 Mobile Workstation √ √ HP ZBook 14 G2 Mobile Workstation ENWW ...
...2-prong 7.4 mm DC jack AC adapter (select models only) Supports the following batteries: ● 3 cell, 50 Wh, 4.45 Ah long-life battery ● 3 cell, 24 Wh, 2.2 Ah longlife battery HP EliteBook 840 G2 Notebook PC √ √ Security Description Supports security cable lock Supports...Preboot authentication (password, Smart Card) HP EliteBook 840 G2 Notebook PC √ √ √ √ √ √ HP EliteBook 740 G2 Notebook PC √ √ HP EliteBook 740 G2 Notebook PC HP ZBook 14 G2 Mobile Workstation √ √ HP ZBook 14 G2 Mobile Workstation ENWW ...
Maintenance and Service Guide
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... parts: ● AC adapter ● Battery ● Hard drive ● Keyboard ● Memory module ● Solid-state drive ● WLAN module ● WWAN module HP EliteBook 840 G2 Notebook PC √ HP EliteBook 740 G2 Notebook PC √ √ HP EliteBook 740 G2 Notebook PC √ HP ZBook 14 G2 Mobile Workstation √ √ HP ZBook 14 G2 Mobile Workstation √...
... parts: ● AC adapter ● Battery ● Hard drive ● Keyboard ● Memory module ● Solid-state drive ● WLAN module ● WWAN module HP EliteBook 840 G2 Notebook PC √ HP EliteBook 740 G2 Notebook PC √ √ HP EliteBook 740 G2 Notebook PC √ HP ZBook 14 G2 Mobile Workstation √ √ HP ZBook 14 G2 Mobile Workstation √...
Maintenance and Service Guide
Page 36
...Hibernation is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. 26 Chapter 2 Getting to know your computer to resume quickly from inactivity. ● White: The computer is connected to external power and the battery is charged from 90 to 99 percent. ... display and other unneeded components. ● Off: The computer is enabled at the factory. When the battery reaches a critical battery level, the battery light begins blinking rapidly. ● Off: The battery is fully charged. ● Blinking white: The hard drive is a power-saving state that is in...
...Hibernation is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. 26 Chapter 2 Getting to know your computer to resume quickly from inactivity. ● White: The computer is connected to external power and the battery is charged from 90 to 99 percent. ... display and other unneeded components. ● Off: The computer is enabled at the factory. When the battery reaches a critical battery level, the battery light begins blinking rapidly. ● Off: The battery is fully charged. ● Blinking white: The hard drive is a power-saving state that is in...
Maintenance and Service Guide
Page 40
...(select models only) Service cover (3) Service cover release latch (4) Service cover release lock Description Connects an optional accessory battery. CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in ...to restore computer functionality, and then contact support through HP Support Assistant. Bottom NOTE: Your computer may look slightly different from the Start screen, select the HP Support Assistant app. Releases the service door. To access HP Support Assistant, from the illustration in your computer ENWW...
...(select models only) Service cover (3) Service cover release latch (4) Service cover release lock Description Connects an optional accessory battery. CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in ...to restore computer functionality, and then contact support through HP Support Assistant. Bottom NOTE: Your computer may look slightly different from the Start screen, select the HP Support Assistant app. Releases the service door. To access HP Support Assistant, from the illustration in your computer ENWW...
Maintenance and Service Guide
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The SIM slot is normal for the internal fan to cycle on and off during routine operation. NOTE: The computer fan starts up automatically to cool internal components. ENWW Bottom 31 It is located inside the battery bay. Supports a wireless subscriber identity module (SIM). Item (5) Component Vents (2) (6) SIM slot (select models only) Description Enable airflow to cool internal components and prevent overheating.
The SIM slot is normal for the internal fan to cycle on and off during routine operation. NOTE: The computer fan starts up automatically to cool internal components. ENWW Bottom 31 It is located inside the battery bay. Supports a wireless subscriber identity module (SIM). Item (5) Component Vents (2) (6) SIM slot (select models only) Description Enable airflow to cool internal components and prevent overheating.
Maintenance and Service Guide
Page 49
... NFC module (includes 2 cables and double-sided adhesive) 800515-001 (7) TouchPad (includes TouchPad cable): For use only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC computer models equipped with an NFC module v.1.7 (includes NFC module cable and antenna) 838525-001 For use only... module (includes NFC module cable and antenna) 798048-001 For use only on HP ZBook 14 G2 Mobile Workstation computer models not equipped with 797438-001 an NFC module (8) RTC battery 665733-001 (9) Speaker assembly (includes cable) 730798-001 ENWW Computer major components ...
... NFC module (includes 2 cables and double-sided adhesive) 800515-001 (7) TouchPad (includes TouchPad cable): For use only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC computer models equipped with an NFC module v.1.7 (includes NFC module cable and antenna) 838525-001 For use only... module (includes NFC module cable and antenna) 798048-001 For use only on HP ZBook 14 G2 Mobile Workstation computer models not equipped with 797438-001 an NFC module (8) RTC battery 665733-001 (9) Speaker assembly (includes cable) 730798-001 ENWW Computer major components ...
Maintenance and Service Guide
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...(16) (17) Component Spare part number USB/VGA connector board (includes cable) 784455-001 Fingerprint reader board (includes bracket and cable) 730956-001 Battery (Li ion): 3-cell, 50-WHr, 4.5-AHr 717376-001 3-cell, 24-WHr, 2.4-AHr 717375-001 Hard drive (does not include hard drive ...modules (PC3L, 12800, 1600): 8-GB memory module 693374-001 8-GB, Micron-locked, memory module for use only on HP EliteBook 840 G2 and HP EliteBook 740 G2 Notebook PC computer models 835500-001 4-GB memory module 691740-001 System board (includes replacement thermal material): Equipped with an...
...(16) (17) Component Spare part number USB/VGA connector board (includes cable) 784455-001 Fingerprint reader board (includes bracket and cable) 730956-001 Battery (Li ion): 3-cell, 50-WHr, 4.5-AHr 717376-001 3-cell, 24-WHr, 2.4-AHr 717375-001 Hard drive (does not include hard drive ...modules (PC3L, 12800, 1600): 8-GB memory module 693374-001 8-GB, Micron-locked, memory module for use only on HP EliteBook 840 G2 and HP EliteBook 740 G2 Notebook PC computer models 835500-001 4-GB memory module 691740-001 System board (includes replacement thermal material): Equipped with an...
Maintenance and Service Guide
Page 69
If you are unsure whether the computer is off the computer. Remove the battery: 1. Reverse this procedure to the unlock position. 2. Disconnect all external devices from the computer. 3. ENWW Component replacement procedures 59 Turn off or in Hibernation... (see Service cover on , and then shut it rests at an angle. 3. Left the rear edge of the battery (2) until it down through the operating system. 2. Remove the battery (3). Slide the battery release latches (1) to install the battery. Disconnect the power from the computer by unplugging the power cord from the computer...
If you are unsure whether the computer is off the computer. Remove the battery: 1. Reverse this procedure to the unlock position. 2. Disconnect all external devices from the computer. 3. ENWW Component replacement procedures 59 Turn off or in Hibernation... (see Service cover on , and then shut it rests at an angle. 3. Left the rear edge of the battery (2) until it down through the operating system. 2. Remove the battery (3). Slide the battery release latches (1) to install the battery. Disconnect the power from the computer by unplugging the power cord from the computer...
Maintenance and Service Guide
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... computer on page 59). Turn off or in the Hard Drive Hardware Kit, spare part number 730793-001. Remove the battery (see Service cover on HP EliteBook 840 827055-001 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC computer models Before removing the hard drive, follow these steps: 1. Hard drive NOTE: The hard drive...
... computer on page 59). Turn off or in the Hard Drive Hardware Kit, spare part number 730793-001. Remove the battery (see Service cover on HP EliteBook 840 827055-001 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC computer models Before removing the hard drive, follow these steps: 1. Hard drive NOTE: The hard drive...
Maintenance and Service Guide
Page 72
... on HP EliteBook 840 835499-001 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC computer models 128-GB, 2260.M2, PCIe-2×2 solid-state drive for use only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 803391-001 740 G2 Notebook PC computer models Before removing the solid-state drive, follow these steps: 1. Remove the battery (see...
... on HP EliteBook 840 835499-001 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC computer models 128-GB, 2260.M2, PCIe-2×2 solid-state drive for use only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 803391-001 740 G2 Notebook PC computer models Before removing the solid-state drive, follow these steps: 1. Remove the battery (see...
Maintenance and Service Guide
Page 74
Disconnect all computer models 740011-001 HP hs3110 HSPA+ Mobile Broadband Module for use on page 57). 5. Remove the battery (see Service cover on all external devices from the computer. 3. Disconnect the power from the computer by unplugging the power cord ...from the computer. 4. The blue WWAN antenna cable is off the computer. Turn off or in Hibernation, turn the computer on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740...
Disconnect all computer models 740011-001 HP hs3110 HSPA+ Mobile Broadband Module for use on page 57). 5. Remove the battery (see Service cover on all external devices from the computer. 3. Disconnect the power from the computer by unplugging the power cord ...from the computer. 4. The blue WWAN antenna cable is off the computer. Turn off or in Hibernation, turn the computer on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740...
Maintenance and Service Guide
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... from the computer by the governmental agency that secure the WLAN module to restore device functionality, and then contact technical support. Remove the battery (see Service cover on page 57). 5. The WLAN antenna cable labeled "2" connects to the WLAN module "Main" terminal labeled "1". Remove the ... 756747-001 Intel Dual Band Wireless-AC 3160 802.11 ac 1×1 WiFi + Bluetooth 4.0 Combo Adapter for use only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC computer models 810813-201 Intel 7265 NGWGQ.I ac 2×2 + Bluetooth 4.0 LE PCIe+USB NGFF 2230 for use...
... from the computer by the governmental agency that secure the WLAN module to restore device functionality, and then contact technical support. Remove the battery (see Service cover on page 57). 5. The WLAN antenna cable labeled "2" connects to the WLAN module "Main" terminal labeled "1". Remove the ... 756747-001 Intel Dual Band Wireless-AC 3160 802.11 ac 1×1 WiFi + Bluetooth 4.0 Combo Adapter for use only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC computer models 810813-201 Intel 7265 NGWGQ.I ac 2×2 + Bluetooth 4.0 LE PCIe+USB NGFF 2230 for use...
Maintenance and Service Guide
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... whether the computer is off the computer. Remove the service cover (see Battery on page 57). 5. Remove the memory module: 1. Reverse this procedure to install a memory module. 68 Chapter 5 Removal and replacement procedures for use only on HP EliteBook 840 G2 and HP EliteBook 740 G2 Notebook PC computer models 4-GB memory module (PC3L, 12800, 1600...
... whether the computer is off the computer. Remove the service cover (see Battery on page 57). 5. Remove the memory module: 1. Reverse this procedure to install a memory module. 68 Chapter 5 Removal and replacement procedures for use only on HP EliteBook 840 G2 and HP EliteBook 740 G2 Notebook PC computer models 4-GB memory module (PC3L, 12800, 1600...
Maintenance and Service Guide
Page 81
Disconnect all external devices from the computer. 3. Remove the service cover (see Battery on page 59). Disconnect the power from the computer by unplugging the power cord from the computer. 4. Loosen the two Phillips captive screws that secure ... and Singapore For use in Hibernation, turn the computer on page 57). 5. If you are unsure whether the computer is off the computer. Remove the battery (see Service cover on , and then shut it down through the operating system. 2. ENWW Component replacement procedures 71 Turn off or in the United States...
Disconnect all external devices from the computer. 3. Remove the service cover (see Battery on page 59). Disconnect the power from the computer by unplugging the power cord from the computer. 4. Loosen the two Phillips captive screws that secure ... and Singapore For use in Hibernation, turn the computer on page 57). 5. If you are unsure whether the computer is off the computer. Remove the battery (see Service cover on , and then shut it down through the operating system. 2. ENWW Component replacement procedures 71 Turn off or in the United States...
Maintenance and Service Guide
Page 86
...Workstation computer models 76 Chapter 6 Removal and replacement procedures for Startup Menu" message is protected with the display assembly still installed on HP EliteBook 840 G2 Notebook PC computer models ● 784451-001 - For use only on or restart the device, and then press esc... the battery (see Service cover on , and then shut it down through the operating system. 2. 1. The following spare part numbers: ● 730952-001 - Disconnect the power from the computer by unplugging the power cord from the computer. 4. Remove the display bezel: 1. Turn on HP EliteBook 740 G2 ...
...Workstation computer models 76 Chapter 6 Removal and replacement procedures for Startup Menu" message is protected with the display assembly still installed on HP EliteBook 840 G2 Notebook PC computer models ● 784451-001 - For use only on or restart the device, and then press esc... the battery (see Service cover on , and then shut it down through the operating system. 2. 1. The following spare part numbers: ● 730952-001 - Disconnect the power from the computer by unplugging the power cord from the computer. 4. Remove the display bezel: 1. Turn on HP EliteBook 740 G2 ...
Maintenance and Service Guide
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... computer by unplugging the power cord from the system board. 2. Remove the RTC battery: 1. Reverse this procedure to reassemble and install the display assembly. Remove the RTC battery. Disconnect the RTC battery cable (1) from the computer. 3. RTC battery Description RTC battery (includes cable and double-sided adhesive) Spare part number 665733-001 Before removing the...
... computer by unplugging the power cord from the system board. 2. Remove the RTC battery: 1. Reverse this procedure to reassemble and install the display assembly. Remove the RTC battery. Disconnect the RTC battery cable (1) from the computer. 3. RTC battery Description RTC battery (includes cable and double-sided adhesive) Spare part number 665733-001 Before removing the...
Maintenance and Service Guide
Page 91
...screw covers. Turn off or in the Rubber Kit, spare part number 730796-001 ENWW Component replacement procedures 81 Remove the keyboard (see Battery on , and then shut it down with the rear panel toward you. 3. Position the computer upside down through the operating system. 2.... cover (see Service cover on HP ZBook 14 G2 Mobile Workstation computer models Spare part number 779684-001 795946-001 Before removing the base enclosure, follow these steps: 1. Base enclosure Description For use only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC computer models For...
...screw covers. Turn off or in the Rubber Kit, spare part number 730796-001 ENWW Component replacement procedures 81 Remove the keyboard (see Battery on , and then shut it down with the rear panel toward you. 3. Position the computer upside down through the operating system. 2.... cover (see Service cover on HP ZBook 14 G2 Mobile Workstation computer models Spare part number 779684-001 795946-001 Before removing the base enclosure, follow these steps: 1. Base enclosure Description For use only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC computer models For...
Maintenance and Service Guide
Page 92
Remove the sixteen Torx T8M2.5×5.0 screws that secure the base enclosure to the computer. 82 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ENWW Remove the five Phillips PM2.0×5.0 broad head screws (2) inside the battery bay that secures the base enclosure to the computer. 6. 4. Remove the Phillips PM2.0×8.0 screw (1) near the media card reader that secure the base enclosure to the computer. 5.
Remove the sixteen Torx T8M2.5×5.0 screws that secure the base enclosure to the computer. 82 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ENWW Remove the five Phillips PM2.0×5.0 broad head screws (2) inside the battery bay that secures the base enclosure to the computer. 6. 4. Remove the Phillips PM2.0×8.0 screw (1) near the media card reader that secure the base enclosure to the computer. 5.