Maintenance and Service Guide
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... EliteBook 740 G2 Notebook PC 6 Solid-state drive - HP ZBook 14 G2 Mobile Workstation 5 Solid-state drive - HP EliteBook 840 G2 and HP EliteBook 740 G2 Notebook PC 5 Hard drive - HP ZBook 14 G2 Mobile Workstation 6 Audio and video ...7 Ethernet ...7 Wireless ...8 External media cards ...9 Ports ...10 Keyboard/pointing devices ...10 Power requirements ...11 Security ...11 Operating system ...12 Operating system (continued) ...16 Serviceability ...17 2 Getting to know your computer ...19 Display ...20 Buttons, speakers, and fingerprint reader (select models only 21 Keys ...22 Lights...
... EliteBook 740 G2 Notebook PC 6 Solid-state drive - HP ZBook 14 G2 Mobile Workstation 5 Solid-state drive - HP EliteBook 840 G2 and HP EliteBook 740 G2 Notebook PC 5 Hard drive - HP ZBook 14 G2 Mobile Workstation 6 Audio and video ...7 Ethernet ...7 Wireless ...8 External media cards ...9 Ports ...10 Keyboard/pointing devices ...10 Power requirements ...11 Security ...11 Operating system ...12 Operating system (continued) ...16 Serviceability ...17 2 Getting to know your computer ...19 Display ...20 Buttons, speakers, and fingerprint reader (select models only 21 Keys ...22 Lights...
Maintenance and Service Guide
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... Hardware Diagnostics (UEFI) to recover 137 Changing the computer boot order 138 Removing the HP Recovery partition (select products only 138 12 Backup and recovery - Windows 10 ...131 Creating recovery media and backups ...131 Creating HP Recovery media (select products only 132 Using Windows Tools ...134 Restore and recovery ...135 Recovering using HP Recovery Manager 136 What you need to know before you get started 136 Using the HP Recovery partition (select products only 137 Using HP Recovery media to a USB device 127 Using HP Sure Start (select models only 128 10 Specifications...
... Hardware Diagnostics (UEFI) to recover 137 Changing the computer boot order 138 Removing the HP Recovery partition (select products only 138 12 Backup and recovery - Windows 10 ...131 Creating recovery media and backups ...131 Creating HP Recovery media (select products only 132 Using Windows Tools ...134 Restore and recovery ...135 Recovering using HP Recovery Manager 136 What you need to know before you get started 136 Using the HP Recovery partition (select products only 137 Using HP Recovery media to a USB device 127 Using HP Sure Start (select models only 128 10 Specifications...
Maintenance and Service Guide
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...; Blinking amber: A battery that uses the least amount of power. When the battery reaches a critical battery level, the battery light begins blinking rapidly. ● Off: The battery is fully charged. ● Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. 26 Chapter 2 Getting to know your computer to resume quickly from inactivity. ● White: The computer is connected to external power and...
...; Blinking amber: A battery that uses the least amount of power. When the battery reaches a critical battery level, the battery light begins blinking rapidly. ● Off: The battery is fully charged. ● Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. 26 Chapter 2 Getting to know your computer to resume quickly from inactivity. ● White: The computer is connected to external power and...
Maintenance and Service Guide
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... your location. Service cover Description For use only on HP EliteBook 840 G2 Notebook PC computer models For use only on HP EliteBook 740 G2 Notebook PC computer models For use only on -screen instructions. Check your computer, including model, serial number, product key, and length of warranty, are as many as 13 screws that must be removed, replaced, and/or loosened when servicing the Customer Self-Repair parts. NOTE: Details about your warranty to access and replace...
... your location. Service cover Description For use only on HP EliteBook 840 G2 Notebook PC computer models For use only on HP EliteBook 740 G2 Notebook PC computer models For use only on -screen instructions. Check your computer, including model, serial number, product key, and length of warranty, are as many as 13 screws that must be removed, replaced, and/or loosened when servicing the Customer Self-Repair parts. NOTE: Details about your warranty to access and replace...
Maintenance and Service Guide
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... your computer, including model, serial number, product key, and length of warranty, are as many as 56 screws that must be accessed by an authorized service provider. This chapter provides removal and replacement procedures for your computer, go to unlock the device using an authorized PIN from the same website before you can access HP Computer Setup and start the Windows operating system. Make special note of your...
... your computer, including model, serial number, product key, and length of warranty, are as many as 56 screws that must be accessed by an authorized service provider. This chapter provides removal and replacement procedures for your computer, go to unlock the device using an authorized PIN from the same website before you can access HP Computer Setup and start the Windows operating system. Make special note of your...
Maintenance and Service Guide
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...). 5. Remove the service cover (see Battery on HP EliteBook 740 G2 Notebook PC computer models ● 730953-001 - b. On non-TouchScreen computer models, the display bezel, display panel, and webcam/microphone module can be removed with an Administrator password, enter the password. 2. For use only on page 59). Turn off or in this chapter for information on HP ZBook 14 G2 Mobile Workstation computer models 76 Chapter 6 Removal and replacement procedures for Startup Menu" message is available using the...
...). 5. Remove the service cover (see Battery on HP EliteBook 740 G2 Notebook PC computer models ● 730953-001 - b. On non-TouchScreen computer models, the display bezel, display panel, and webcam/microphone module can be removed with an Administrator password, enter the password. 2. For use only on page 59). Turn off or in this chapter for information on HP ZBook 14 G2 Mobile Workstation computer models 76 Chapter 6 Removal and replacement procedures for Startup Menu" message is available using the...
Maintenance and Service Guide
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... the HP logo appears, press f10 to enter Computer Setup. ● Tablets without keyboards: ▲ Turn off the tablet. Press the power button in Computer Setup. NOTE: Use extreme care when making changes in combination with the volume down button until the Startup menu is enabled. Errors can be used with keyboards: ▲ Turn on the system (such as disk drives, display, keyboard, mouse, and printer). Windows 10 ENWW Computer Setup includes settings for the types of devices installed, the startup sequence...
... the HP logo appears, press f10 to enter Computer Setup. ● Tablets without keyboards: ▲ Turn off the tablet. Press the power button in Computer Setup. NOTE: Use extreme care when making changes in combination with the volume down button until the Startup menu is enabled. Errors can be used with keyboards: ▲ Turn on the system (such as disk drives, display, keyboard, mouse, and printer). Windows 10 ENWW Computer Setup includes settings for the types of devices installed, the startup sequence...
Maintenance and Service Guide
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... Using Computer Setup 113 Select Main, select Save Changes and Exit, and then press enter. Start Computer Setup. NOTE: On select products, the selections may display Restore Defaults instead of the screen, and then follow the on -screen instructions. ‒ or - NOTE: Your password settings and security settings are not changed when you can use the up arrow or the down arrow key on the keyboard. ● To close open...
... Using Computer Setup 113 Select Main, select Save Changes and Exit, and then press enter. Start Computer Setup. NOTE: On select products, the selections may display Restore Defaults instead of the screen, and then follow the on -screen instructions. ‒ or - NOTE: Your password settings and security settings are not changed when you can use the up arrow or the down arrow key on the keyboard. ● To close open...
Maintenance and Service Guide
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... path to enter the Boot Device Options menu. ● Tablets without keyboards: ▲ Turn off the tablet. ENWW Using Computer Setup 115 Type file in combination with keyboards: ▲ Turn on or restart the computer, and when the HP logo appears, press f9 to the location on -screen instructions to download your hard drive. Using the hard drive path you can delete the downloaded file from your selection to enter the Boot Device Options menu. 2. Changing the boot order using the f9...
... path to enter the Boot Device Options menu. ● Tablets without keyboards: ▲ Turn off the tablet. ENWW Using Computer Setup 115 Type file in combination with keyboards: ▲ Turn on or restart the computer, and when the HP logo appears, press f9 to the location on -screen instructions to download your hard drive. Using the hard drive path you can delete the downloaded file from your selection to enter the Boot Device Options menu. 2. Changing the boot order using the f9...
Maintenance and Service Guide
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... ESC key for Startup Menu" message is displayed at the bottom of the screen. 2. NOTE: You can use either a pointing device (TouchPad, pointing stick, or USB mouse) or the keyboard to a USB port can prevent the computer from operating properly. To start Computer Setup, follow these steps: 1. ENWW Using Computer Setup 121 NOTE: Use extreme care when making changes in Computer Setup, follow these steps: 1. Turn on the system (such as disk drives, display, keyboard, mouse, and printer). Errors...
... ESC key for Startup Menu" message is displayed at the bottom of the screen. 2. NOTE: You can use either a pointing device (TouchPad, pointing stick, or USB mouse) or the keyboard to a USB port can prevent the computer from operating properly. To start Computer Setup, follow these steps: 1. ENWW Using Computer Setup 121 NOTE: Use extreme care when making changes in Computer Setup, follow these steps: 1. Turn on the system (such as disk drives, display, keyboard, mouse, and printer). Errors...
Maintenance and Service Guide
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... esc, and then follow the on-screen instructions. or - NOTE: Your password settings and security settings are not changed when you restore the factory settings. 122 Chapter 9 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) - or - Use the arrow keys to enter Computer Setup. 3. Restoring factory settings in the lower-right corner of the screen, or use a pointing device to click the item. ● To scroll up and down, click the up...
... esc, and then follow the on-screen instructions. or - NOTE: Your password settings and security settings are not changed when you restore the factory settings. 122 Chapter 9 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) - or - Use the arrow keys to enter Computer Setup. 3. Restoring factory settings in the lower-right corner of the screen, or use a pointing device to click the item. ● To scroll up and down, click the up...
Maintenance and Service Guide
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... Changes and Exit, and then press enter. Use the arrow keys to the location on -screen instructions. - During the download and installation, follow these instructions: Do not disconnect power on -screen instructions. 4. You will need to access this information to locate the update later, after it to an optional power source. Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than your hard drive. From the Start screen, type support, and then select the HP Support...
... Changes and Exit, and then press enter. Use the arrow keys to the location on -screen instructions. - During the download and installation, follow these instructions: Do not disconnect power on -screen instructions. 4. You will need to access this information to locate the update later, after it to an optional power source. Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than your hard drive. From the Start screen, type support, and then select the HP Support...
Maintenance and Service Guide
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... to start HP PC Hardware Diagnostics UEFI: 1. Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is functioning properly. Provides access to a USB device: Option 1: HP PC Diagnostics homepage- The tool runs outside the operating system so that allows you need to http://hp.com/go/techcenter/pcdiags. 2. There are two options to download HP PC Hardware Diagnostics to the latest UEFI version 1. When the diagnostic tool opens, use the keyboard arrow keys to...
... to start HP PC Hardware Diagnostics UEFI: 1. Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is functioning properly. Provides access to a USB device: Option 1: HP PC Diagnostics homepage- The tool runs outside the operating system so that allows you need to http://hp.com/go/techcenter/pcdiags. 2. There are two options to download HP PC Hardware Diagnostics to the latest UEFI version 1. When the diagnostic tool opens, use the keyboard arrow keys to...
Maintenance and Service Guide
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... recovering your situation and level of expertise: IMPORTANT: Not all products. ● Windows offers several options for restoring from the HP Recovery partition (select products only) or use the Factory Reset option of HP Recovery Manager to reinstall the individual application or driver. ▲ Type recovery in the taskbar search box, select HP Recovery Manager, select Reinstall drivers and/or applications, and then follow the on-screen instructions. ● If you want to remove...
... recovering your situation and level of expertise: IMPORTANT: Not all products. ● Windows offers several options for restoring from the HP Recovery partition (select products only) or use the Factory Reset option of HP Recovery Manager to reinstall the individual application or driver. ▲ Type recovery in the taskbar search box, select HP Recovery Manager, select Reinstall drivers and/or applications, and then follow the on-screen instructions. ● If you want to remove...
Maintenance and Service Guide
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... button; For tablets without keyboards: ▲ Turn on -screen instructions. Removing the HP Recovery partition (select products only) HP Recovery Manager software allows you to remove the HP Recovery partition to perform System Recovery or create HP recovery media from which is only available on products that support this function. Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the selection to an optical drive or a USB flash drive. You can change the computer boot order, which you remove the Recovery partition, create...
... button; For tablets without keyboards: ▲ Turn on -screen instructions. Removing the HP Recovery partition (select products only) HP Recovery Manager software allows you to remove the HP Recovery partition to perform System Recovery or create HP recovery media from which is only available on products that support this function. Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the selection to an optical drive or a USB flash drive. You can change the computer boot order, which you remove the Recovery partition, create...
Maintenance and Service Guide
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... this This memory is this memory store customer data? h. b. Select the Security menu and scroll down to the Utilities menu. How is protected protected device via the host processor. Enter BIOS Setup by using the BIOS Setup Secure Erase command option, or by powering on page 148. Non-volatile memory usage Non Volatile Memory Type Amount (Size) HP Sure Start flash (select models only) 2 MB Real Time Clock (RTC) battery backed-up CMOS configuration memory (CMOS) 256...
... this This memory is this memory store customer data? h. b. Select the Security menu and scroll down to the Utilities menu. How is protected protected device via the host processor. Enter BIOS Setup by using the BIOS Setup Secure Erase command option, or by powering on page 148. Non-volatile memory usage Non Volatile Memory Type Amount (Size) HP Sure Start flash (select models only) 2 MB Real Time Clock (RTC) battery backed-up CMOS configuration memory (CMOS) 256...
Maintenance and Service Guide
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... entered at the factory. memory and is installed in an settings are input using this mouse, & the system BIOS is updated when writing data to module vendor. Configuration data and data to http://www.hp.com/ support, and select your country. The specific write protection method varies by an updating the firmware. Yes Store system System BIOS code is A utility is required for BIOS code and programmed at utility is required for code (keyboard, Code...
... entered at the factory. memory and is installed in an settings are input using this mouse, & the system BIOS is updated when writing data to module vendor. Configuration data and data to http://www.hp.com/ support, and select your country. The specific write protection method varies by an updating the firmware. Yes Store system System BIOS code is A utility is required for BIOS code and programmed at utility is required for code (keyboard, Code...
Maintenance and Service Guide
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... audio, product description 7 audio-in (microphone) jack 28 audio-out (headphone) jack 28 B base enclosure removal 81 spare part numbers 45, 81 battery removal 59 spare part numbers 40, 59 BIOS determining version 123 downloading an update 123 updating 123 Blu-ray ROM DVD±RW SuperMulti DL Drive precautions 52 buttons pointing stick 25 power 22 TouchPad 25 TouchPad on/off 25 volume mute 22 Windows 23 wireless 22 C cables, service considerations 51 caps lock light 24 card reader board removal 86 spare part number 39...
... audio, product description 7 audio-in (microphone) jack 28 audio-out (headphone) jack 28 B base enclosure removal 81 spare part numbers 45, 81 battery removal 59 spare part numbers 40, 59 BIOS determining version 123 downloading an update 123 updating 123 Blu-ray ROM DVD±RW SuperMulti DL Drive precautions 52 buttons pointing stick 25 power 22 TouchPad 25 TouchPad on/off 25 volume mute 22 Windows 23 wireless 22 C cables, service considerations 51 caps lock light 24 card reader board removal 86 spare part number 39...
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... Windows applications 23 L legacy support, USB 121 lights AC adapter/battery 26 caps lock 24 hard drive 26 microphone mute 24 mute 25 num lock 24 power 24, 26 RJ-45 (network) 29 TouchPad 24 webcam 20 wireless 25, 26 M mass storage device precautions 52 memory nonvolatile 143 volatile 143 memory card reader 28 memory module removal 68 spare part numbers 40, 68 memory, product description 3, 4 microphone 20 product description 7 microphone (audio-in) jack 28 microphone module removal 79 spare part number 46, 79 microphone mute light 24 monitor port...
... Windows applications 23 L legacy support, USB 121 lights AC adapter/battery 26 caps lock 24 hard drive 26 microphone mute 24 mute 25 num lock 24 power 24, 26 RJ-45 (network) 29 TouchPad 24 webcam 20 wireless 25, 26 M mass storage device precautions 52 memory nonvolatile 143 volatile 143 memory card reader 28 memory module removal 68 spare part numbers 40, 68 memory, product description 3, 4 microphone 20 product description 7 microphone (audio-in) jack 28 microphone module removal 79 spare part number 46, 79 microphone mute light 24 monitor port...
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... part numbers 39, 88 TouchPad button 25 TouchPad light 24 TouchPad on/off button 25 TouchPad zone 25 transporting guidelines 54 U USB 3.0 charging port (powered) 27 USB 3.0 port 27, 28 USB legacy support 121 USB port 27, 28 USB/VGA connector board removal 89 spare part number 40, 89 V vents 27, 31 video, product description 7 volume mute button 22 W webcam 20 webcam light 20 webcam/microphone module removal 79 spare part number 46, 79 Windows Refresh 142 Reset 142 Windows applications key 23 Windows button 23 Windows key 23 Windows operating system DVD 141 wireless antenna location 20 removal...
... part numbers 39, 88 TouchPad button 25 TouchPad light 24 TouchPad on/off button 25 TouchPad zone 25 transporting guidelines 54 U USB 3.0 charging port (powered) 27 USB 3.0 port 27, 28 USB legacy support 121 USB port 27, 28 USB/VGA connector board removal 89 spare part number 40, 89 V vents 27, 31 video, product description 7 volume mute button 22 W webcam 20 webcam light 20 webcam/microphone module removal 79 spare part number 46, 79 Windows Refresh 142 Reset 142 Windows applications key 23 Windows button 23 Windows key 23 Windows operating system DVD 141 wireless antenna location 20 removal...