HP Elite and Pro 600 G1 series Preinstalled Software Overview - Technical white paper
Page 6
...® and Novell along other HP software. Technical white paper | Product, solution, or service Software Delivery Delivery methods for software updates available for HP commercial PC models include: HP SoftPaq Download Manager HP SoftPaq Download Manager provides a simple, powerful way to download software updates for the HP client PC models in your factory preinstall software image in a protected partition on the internal hard drive, including the factory installed operating system, drivers, utilities and applications. Each security software solution receives thousands of...
...® and Novell along other HP software. Technical white paper | Product, solution, or service Software Delivery Delivery methods for software updates available for HP commercial PC models include: HP SoftPaq Download Manager HP SoftPaq Download Manager provides a simple, powerful way to download software updates for the HP client PC models in your factory preinstall software image in a protected partition on the internal hard drive, including the factory installed operating system, drivers, utilities and applications. Each security software solution receives thousands of...
Hardware Reference Guide
Page 46
.... 10. Replacing the optical disc drive The optical disc drive is plugged into place. You must disconnect the power cord to avoid damage to protect the bezel and screen surface from behind). 1. Reconnect the power cord and external devices. 8. HP recommends that you set the panel on the back of the computer, slightly above the hard disc drive on the system board as long as compact discs or USB flash drives, from the power outlet...
.... 10. Replacing the optical disc drive The optical disc drive is plugged into place. You must disconnect the power cord to avoid damage to protect the bezel and screen surface from behind). 1. Reconnect the power cord and external devices. 8. HP recommends that you set the panel on the back of the computer, slightly above the hard disc drive on the system board as long as compact discs or USB flash drives, from the power outlet...
Hardware Reference Guide
Page 49
... 2-45 Replacing the access panel 12. Lock any security devices that were disengaged when the access panel was removed. 14. Figure 2-44 Installing the optical disc drive 11. Replacing drives 43 Turn on the back of the computer. Push the drive in the upright position. 15. To replace the access panel, set the panel on the computer. Align the new optical disc drive with the opening in only one way. Reconnect the power cord and external devices. 13...
... 2-45 Replacing the access panel 12. Lock any security devices that were disengaged when the access panel was removed. 14. Figure 2-44 Installing the optical disc drive 11. Replacing drives 43 Turn on the back of the computer. Push the drive in the upright position. 15. To replace the access panel, set the panel on the computer. Align the new optical disc drive with the opening in only one way. Reconnect the power cord and external devices. 13...
Hardware Reference Guide
Page 53
...6 removing batteries 17 synchronizing wireless 15 M memory installing 30 removing 30 SODIMMs specifications 29 specifications 29 mounting the computer 18 mouse removing batteries 17 synchronizing wireless 15 O optical disc drive precautions 46 replacing 40 P power connecting 12 disconnecting 14 R rear components 5 rear port cover installing 12 removing 11 removing 2.5-inch hard disc drive 36 height-adjustable/recline stand 20 optical disc drive 40 tilt/swivel stand 23 removing battery 33 rotation 7 S second display connection 25 security access panel security screw location 15 cable lock slot...
...6 removing batteries 17 synchronizing wireless 15 M memory installing 30 removing 30 SODIMMs specifications 29 specifications 29 mounting the computer 18 mouse removing batteries 17 synchronizing wireless 15 O optical disc drive precautions 46 replacing 40 P power connecting 12 disconnecting 14 R rear components 5 rear port cover installing 12 removing 11 removing 2.5-inch hard disc drive 36 height-adjustable/recline stand 20 optical disc drive 40 tilt/swivel stand 23 removing battery 33 rotation 7 S second display connection 25 security access panel security screw location 15 cable lock slot...
Illustrated Parts & Service Map HP EliteOne 800 G1 All-in-One
Page 2
Clear CMOS memory, reboot 3. tion 2. Replace system board. Keyboard failure. Check kybd connection or keys. Apply hard drive firmware patch if applicable. 3. Back up contents and replace hard drive. Verify ROM, reflash if required 2. Incorrect memory configura- 1. Run Setup (F10). Rearrange the DIMMs so that each channel has the same amount of memory. If 304, possible system board problem. Clear CMOS. 3. HP EliteOne 800 G1 All-in-One 723290-001 page 2 MXM thermal shutdown System unable to power on Miscellaneous...
Clear CMOS memory, reboot 3. tion 2. Replace system board. Keyboard failure. Check kybd connection or keys. Apply hard drive firmware patch if applicable. 3. Back up contents and replace hard drive. Verify ROM, reflash if required 2. Incorrect memory configura- 1. Run Setup (F10). Rearrange the DIMMs so that each channel has the same amount of memory. If 304, possible system board problem. Clear CMOS. 3. HP EliteOne 800 G1 All-in-One 723290-001 page 2 MXM thermal shutdown System unable to power on Miscellaneous...
Illustrated Parts & Service Map HP EliteOne 800 G1 All-in-One
Page 3
...) • Press the ESC key for Startup Menu (enable/disable) • Option ROM Prompt (enable/disable) • After Power Loss (off/on/previous state) • POST Delay (none, 5, 10, 15, 20, or 60 seconds) • Remote Wakeup Boot Source (remote server/local hard drive) • Factory Recovery Boot Support (enable/disable) • Bypass F1 Prompt on password, go to enter Computer Setup. 3. System Security - Hardware Power Management - Enable/disable SATA power management, S5 maximum power savings., PCI slots, network controller, USB 3.0 controller Thermal - Allows you to...
...) • Press the ESC key for Startup Menu (enable/disable) • Option ROM Prompt (enable/disable) • After Power Loss (off/on/previous state) • POST Delay (none, 5, 10, 15, 20, or 60 seconds) • Remote Wakeup Boot Source (remote server/local hard drive) • Factory Recovery Boot Support (enable/disable) • Bypass F1 Prompt on password, go to enter Computer Setup. 3. System Security - Hardware Power Management - Enable/disable SATA power management, S5 maximum power savings., PCI slots, network controller, USB 3.0 controller Thermal - Allows you to...
Maintenance & Service Guide HP EliteOne 800 G1 All-in-One
Page 125
... reset. Default is enabled. ● Secure Boot-Enable/Disable. Default is disabled. When this option, a Setup password must be set Windows 8 to limit OS control of Embedded Security Device through OS (enable/disable) - UEFI and Windows Secure Boot only allow code signed by OS. Secure Boot enabled also sets Legacy Support to delete any previously loaded custom boot keys. Default is Don't Clear. ◦ Key Ownership-HP Keys/Custom Keys. This option is automatically disabled if Trusted Execution Technology is successfully provided during the firmware...
... reset. Default is enabled. ● Secure Boot-Enable/Disable. Default is disabled. When this option, a Setup password must be set Windows 8 to limit OS control of Embedded Security Device through OS (enable/disable) - UEFI and Windows Secure Boot only allow code signed by OS. Secure Boot enabled also sets Legacy Support to delete any previously loaded custom boot keys. Default is Don't Clear. ◦ Key Ownership-HP Keys/Custom Keys. This option is automatically disabled if Trusted Execution Technology is successfully provided during the firmware...
Maintenance & Service Guide HP EliteOne 800 G1 All-in-One
Page 135
... model printer. ● Remove all the needed device drivers have installed an operating system other monitor connectors are error codes that all bootable media (CD/DVD or USB device) from the power source before turning it on. ● If you have been installed. The flashing lights are disabled and if the monitor is connected into an AC power source, there is supported on the system. ● If the system has multiple video sources (embedded, PCI, or PCI-Express adapters) installed...
... model printer. ● Remove all the needed device drivers have installed an operating system other monitor connectors are error codes that all bootable media (CD/DVD or USB device) from the power source before turning it on. ● If you have been installed. The flashing lights are disabled and if the monitor is connected into an AC power source, there is supported on the system. ● If the system has multiple video sources (embedded, PCI, or PCI-Express adapters) installed...
Maintenance & Service Guide HP EliteOne 800 G1 All-in-One
Page 161
... using Device Manager. Check cabling and network equipment for link status. Network controller is not properly loaded. Run Computer Setup and enable network controller. 2. To access Device Manager in Windows 8, from the Start screen, type c, select Control Panel from the list of applications, and then select Device Manager. Network driver is not set up properly. Solving Network Problems 151 Cause Solution No active network is disabled. 1. Disable auto-sensing capabilities and force the system into the correct operating mode. To access Device...
... using Device Manager. Check cabling and network equipment for link status. Network controller is not properly loaded. Run Computer Setup and enable network controller. 2. To access Device Manager in Windows 8, from the Start screen, type c, select Control Panel from the list of applications, and then select Device Manager. Network driver is not set up properly. Solving Network Problems 151 Cause Solution No active network is disabled. 1. Disable auto-sensing capabilities and force the system into the correct operating mode. To access Device...
Maintenance & Service Guide HP EliteOne 800 G1 All-in-One
Page 162
... authorized service provider. Network controller stopped working when an expansion board was added to the correct connector. Cause Solution Network controller interrupt is installed. Under the Computer Setup Advanced menu, change the resource settings for the board. Network controller interrupt is attached to the computer. To access Control Panel in Windows 8, from the Start screen, type c, and then select Control Panel. Ensure that the other end are of the cable. The network controller is not securely connected. Make sure the network drivers are...
... authorized service provider. Network controller stopped working when an expansion board was added to the correct connector. Cause Solution Network controller interrupt is installed. Under the Computer Setup Advanced menu, change the resource settings for the board. Network controller interrupt is attached to the computer. To access Control Panel in Windows 8, from the Start screen, type c, and then select Control Panel. Ensure that the other end are of the cable. The network controller is not securely connected. Make sure the network drivers are...
Maintenance & Service Guide HP EliteOne 800 G1 All-in-One
Page 169
... Device is connected, the "cable" LED light on the front of the cable/DSL modem will be sure one end is connected to Enabled in Computer Setup. USB ports on the front of the computer and restart the computer. Cause Internet Service Provider (ISP) account is installed and set to the device and one end is not working. 1. A USB device, headphone, or microphone is not installed. 1. Turn off the computer. 2. The device...
... Device is connected, the "cable" LED light on the front of the cable/DSL modem will be sure one end is connected to Enabled in Computer Setup. USB ports on the front of the computer and restart the computer. Cause Internet Service Provider (ISP) account is installed and set to the device and one end is not working. 1. A USB device, headphone, or microphone is not installed. 1. Turn off the computer. 2. The device...
Maintenance & Service Guide HP EliteOne 800 G1 All-in-One
Page 177
..., use the Windows 8 operating system media and the Driver Recovery media (purchased separately); Choose your PC. 7. Recovery using the Windows 8 recovery USB flash drive To recover your USB flash drive from the PC settings screen. 4. Use the arrow keys to select your system using the recovery USB flash drive you previously created: NOTE: If you did not create a recovery USB flash drive or the one you created does not work, see the HP logo screen, press f9 to display a list of the HP Recovery partition: From the Start screen, type c, and...
..., use the Windows 8 operating system media and the Driver Recovery media (purchased separately); Choose your PC. 7. Recovery using the Windows 8 recovery USB flash drive To recover your USB flash drive from the PC settings screen. 4. Use the arrow keys to select your system using the recovery USB flash drive you previously created: NOTE: If you did not create a recovery USB flash drive or the one you created does not work, see the HP logo screen, press f9 to display a list of the HP Recovery partition: From the Start screen, type c, and...
Maintenance & Service Guide HP EliteOne 800 G1 All-in-One
Page 183
... factory. See System Recovery using recovery media (select models only) on page 172. Turn off the computer. 2. Disconnect all data and programs you have created, and then reinstalls the operating system, programs, and drivers. This includes software that you created or installed. For contact information, see System Recovery when Windows is responding on your hard disk drive. NOTE: In some cases, you installed after recovery. To start System Restore: 1. Click the Start button...
... factory. See System Recovery using recovery media (select models only) on page 172. Turn off the computer. 2. Disconnect all data and programs you have created, and then reinstalls the operating system, programs, and drivers. This includes software that you created or installed. For contact information, see System Recovery when Windows is responding on your hard disk drive. NOTE: In some cases, you installed after recovery. To start System Restore: 1. Click the Start button...
Maintenance & Service Guide HP EliteOne 800 G1 All-in-One
Page 199
... Setup (F10) Utility on password, the computer is not covered under warranty. When you forget the password for a network administrator. Back up the computer CMOS settings before resetting them in Computer Setup and you can access all the information on the computer except Computer Setup. CAUTION: If you enable the stringent security feature in case they are set, the setup password can no longer be used . This computer supports...
... Setup (F10) Utility on password, the computer is not covered under warranty. When you forget the password for a network administrator. Back up the computer CMOS settings before resetting them in Computer Setup and you can access all the information on the computer except Computer Setup. CAUTION: If you enable the stringent security feature in case they are set, the setup password can no longer be used . This computer supports...
Maintenance & Service Guide HP EliteOne 800 G1 All-in-One
Page 200
... operating system properly, then turn off . Failure to disconnect the power cord can be sure to disconnect the power cord from http://www.hp.com/support. 5. For assistance locating the password jumper and other system board components, see the Illustrated Parts & Service Map (IPSM). To establish Setup password, select Security > Setup Password and follow the instructions on or setup passwords, complete the following steps: 1. To establish a Power-On password, select Security > Power-On Password...
... operating system properly, then turn off . Failure to disconnect the power cord can be sure to disconnect the power cord from http://www.hp.com/support. 5. For assistance locating the password jumper and other system board components, see the Illustrated Parts & Service Map (IPSM). To establish Setup password, select Security > Setup Password and follow the instructions on or setup passwords, complete the following steps: 1. To establish a Power-On password, select Security > Power-On Password...
Maintenance & Service Guide HP EliteOne 800 G1 All-in-One
Page 201
... clear the power-on power. Plug in case they are discharged of the computer or optional equipment. Back up the CMOS settings. Establish the new passwords in the Management Engine BIOS Extension (MEBx), including the password. Clearing CMOS will reset CMOS values to the computer. Before beginning these procedures, ensure that you are needed later. CAUTION: Pushing the CMOS button will clear the Active Management Technology (AMT) settings in Computer Setup. Replace the jumper. 7. Reconnect the external...
... clear the power-on power. Plug in case they are discharged of the computer or optional equipment. Back up the CMOS settings. Establish the new passwords in the Management Engine BIOS Extension (MEBx), including the password. Clearing CMOS will reset CMOS values to the computer. Before beginning these procedures, ensure that you are needed later. CAUTION: Pushing the CMOS button will clear the Active Management Technology (AMT) settings in Computer Setup. Replace the jumper. 7. Reconnect the external...
Maintenance & Service Guide HP EliteOne 800 G1 All-in-One
Page 202
... clearing CMOS and rebooting advising you have occurred. NOTE: You will not clear CMOS if the power cord is connected. 4. Locate, press, and hold the CMOS button in the computer and turn on page 105. 192 Chapter 11 Password security and resetting CMOS Replace the computer cover or access panel. 6. Reconnect the external devices. 7. Plug in for five seconds. For instructions on Computer Setup, see the Illustrated Parts & Service Map (IPSM). 5. NOTE: Make sure you that configuration changes...
... clearing CMOS and rebooting advising you have occurred. NOTE: You will not clear CMOS if the power cord is connected. 4. Locate, press, and hold the CMOS button in the computer and turn on page 105. 192 Chapter 11 Password security and resetting CMOS Replace the computer cover or access panel. 6. Reconnect the external devices. 7. Plug in for five seconds. For instructions on Computer Setup, see the Illustrated Parts & Service Map (IPSM). 5. NOTE: Make sure you that configuration changes...
Maintenance & Service Guide HP EliteOne 800 G1 All-in-One
Page 206
... 189 clearing and resetting 191 components front 3 rear 5 side 4 computer cleaning 30 converter spare part number 80 Converter board spare part number 16 converter board removing 80 spare part numbers 23 converter board cable spare part number 17 country power cord set requirements 194 Customer Support 123 D deleted files restoring for Windows 8 computer models 165 display panel removing 97 spare part number 13, 97 drive 2.5-inch, installing 46 2.5-inch, removing 44 optical disc, replacing 48 types 43 Driver Recovery DVD, creating 171 using for restore 175 Driver Recovery media, Windows 8 168...
... 189 clearing and resetting 191 components front 3 rear 5 side 4 computer cleaning 30 converter spare part number 80 Converter board spare part number 16 converter board removing 80 spare part numbers 23 converter board cable spare part number 17 country power cord set requirements 194 Customer Support 123 D deleted files restoring for Windows 8 computer models 165 display panel removing 97 spare part number 13, 97 drive 2.5-inch, installing 46 2.5-inch, removing 44 optical disc, replacing 48 types 43 Driver Recovery DVD, creating 171 using for restore 175 Driver Recovery media, Windows 8 168...
Maintenance & Service Guide HP EliteOne 800 G1 All-in-One
Page 207
...error codes 178 I installing 2.5-inch hard disc drive 46 access panel security screw 40 battery 55 optical disc drive 48 Internet access problems 159 K keyboard cleaning 30 spare part numbers 15 keyboard problems 144 L LEDs blinking PS/2 keyboard 186 left I/O panel spare part number 24 spare part numbers 13 left I/Opanel spare part numbers 92 lower rear panel removing 74 spare part number 74 LVDS (display) cable spare part number 17 M media card reader problems 134 memory problems 153 memory module removing 52 spare part numbers 17, 18 monitor problems 135 O opening the computer 35 operating...
...error codes 178 I installing 2.5-inch hard disc drive 46 access panel security screw 40 battery 55 optical disc drive 48 Internet access problems 159 K keyboard cleaning 30 spare part numbers 15 keyboard problems 144 L LEDs blinking PS/2 keyboard 186 left I/O panel spare part number 24 spare part numbers 13 left I/Opanel spare part numbers 92 lower rear panel removing 74 spare part number 74 LVDS (display) cable spare part number 17 M media card reader problems 134 memory problems 153 memory module removing 52 spare part numbers 17, 18 monitor problems 135 O opening the computer 35 operating...
Maintenance & Service Guide HP EliteOne 800 G1 All-in-One
Page 208
... hard drive 131 hardware installation 147 Internet access 159 keyboard 144 Media Card Reader 134 memory 153 monitor 135 mouse 144 network 149 power 130 printer 143 processor 155 software 161 processor spare part numbers 17 processor problems 155 R rear components 5 rear I/O cover removing 36 spare part number 13, 36 recovery discs, steps for creating Windows 7 170 recovery discs, using for restore 175 recovery media, creating 171 recovery media, creating Windows 7 169 recovery partition, Windows 8 165 recovery USB flash drive, steps for creating Windows 7 170 recovery using Windows 8 operating...
... hard drive 131 hardware installation 147 Internet access 159 keyboard 144 Media Card Reader 134 memory 153 monitor 135 mouse 144 network 149 power 130 printer 143 processor 155 software 161 processor spare part numbers 17 processor problems 155 R rear components 5 rear I/O cover removing 36 spare part number 13, 36 recovery discs, steps for creating Windows 7 170 recovery discs, using for restore 175 recovery media, creating 171 recovery media, creating Windows 7 169 recovery partition, Windows 8 165 recovery USB flash drive, steps for creating Windows 7 170 recovery using Windows 8 operating...