Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenance and Service Guide
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...major components 3-2 Display assembly components 3-9 Plastics Kit 3-11 Mass storage devices 3-12 Miscellaneous parts 3-13 Sequential part number listing 3-14 4 Removal and replacement procedures Preliminary replacement requirements 4-1 Tools required 4-1 Service considerations 4-1 Grounding guidelines 4-2 Component replacement procedures 4-5 Service tag 4-5 Computer feet 4-6 Battery 4-7 Hard drive 4-8 Memory module 4-10 Wireless module 4-12 Optical drive 4-14 Keyboard 4-17 Top cover 4-20 Power button board 4-23 Touchpad button board 4-24 Maintenance and Service Guide iv
...major components 3-2 Display assembly components 3-9 Plastics Kit 3-11 Mass storage devices 3-12 Miscellaneous parts 3-13 Sequential part number listing 3-14 4 Removal and replacement procedures Preliminary replacement requirements 4-1 Tools required 4-1 Service considerations 4-1 Grounding guidelines 4-2 Component replacement procedures 4-5 Service tag 4-5 Computer feet 4-6 Battery 4-7 Hard drive 4-8 Memory module 4-10 Wireless module 4-12 Optical drive 4-14 Keyboard 4-17 Top cover 4-20 Power button board 4-23 Touchpad button board 4-24 Maintenance and Service Guide iv
Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenance and Service Guide
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...-bit X X FreeDOS X X Serviceability End-user replaceable parts: AC adapter X X Battery (system) X X Hard drive X X Memory module X X Optical drive X X Mini Card components X X HP G62 UMA X X X X X X X X X X X X X X X X X X X X X X X X X HP G62 Discrete X X X X X X X X X X X X X X X X X X X X X X X Maintenance and Service Guide 1-3 one is an eSATA/USB port) X X VGA (Dsub 15-pin) supporting 1600 × 1200 external resolution at 75 Hz X X Multi-pin AC power X X Keyboard and Full-size keyboard, 39.62-cm (15.6-in (stereo microphone) X X Audio-out (stereo...
...-bit X X FreeDOS X X Serviceability End-user replaceable parts: AC adapter X X Battery (system) X X Hard drive X X Memory module X X Optical drive X X Mini Card components X X HP G62 UMA X X X X X X X X X X X X X X X X X X X X X X X X X HP G62 Discrete X X X X X X X X X X X X X X X X X X X X X X X Maintenance and Service Guide 1-3 one is an eSATA/USB port) X X VGA (Dsub 15-pin) supporting 1600 × 1200 external resolution at 75 Hz X X Multi-pin AC power X X Keyboard and Full-size keyboard, 39.62-cm (15.6-in (stereo microphone) X X Audio-out (stereo...
Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenance and Service Guide
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... Service Guide 2-5 Left-side components ✎ Your computer might include an HDMI port or a USB port at this section. Connects an optional USB device. Connects a network cable. Connects an optional computer headset microphone, stereo array microphone, or monaural microphone. It is in use. Enables airflow to cool internal components. ✎ The computer fan starts up automatically to optional powered stereo speakers, headphones, earbuds, a headset, or television audio. Support the following optional digital card formats: ■ Memort Stick (MS) ■ Memory Stick Pro...
... Service Guide 2-5 Left-side components ✎ Your computer might include an HDMI port or a USB port at this section. Connects an optional USB device. Connects a network cable. Connects an optional computer headset microphone, stereo array microphone, or monaural microphone. It is in use. Enables airflow to cool internal components. ✎ The computer fan starts up automatically to optional powered stereo speakers, headphones, earbuds, a headset, or television audio. Support the following optional digital card formats: ■ Memort Stick (MS) ■ Memory Stick Pro...
Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenance and Service Guide
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... from being accessed. Flashing amber-The computer is designed to an optional USB device. Flashing white-The computer is being mishandled or stolen. 2-6 Maintenance and Service Guide External component identification Right-side components ✎ Your computer might not prevent the computer from the illustration in Sleep. Item Component 1 Optical drive light 2 USB port 3 RJ-11 (modem) jack (select models only) 4 AC adapter light 5 Power connector 6 Security cable slot Function Flashing-The optical drive is in...
... from being accessed. Flashing amber-The computer is designed to an optional USB device. Flashing white-The computer is being mishandled or stolen. 2-6 Maintenance and Service Guide External component identification Right-side components ✎ Your computer might not prevent the computer from the illustration in Sleep. Item Component 1 Optical drive light 2 USB port 3 RJ-11 (modem) jack (select models only) 4 AC adapter light 5 Power connector 6 Security cable slot Function Flashing-The optical drive is in...
Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenance and Service Guide
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.... Removal and replacement procedures 7. To remove the Display Bezel, flex the inside edges of the bezel at the top and bottom 1, and the left and right sides 2, until the bezel disengages from the display enclosure as far from the display enclosure. 8. Remove the display bezel 3. The webcam module is available using spare part number 600166-001. Reverse this procedure to install the webcam module. 4-30 Maintenance and Service Guide...
.... Removal and replacement procedures 7. To remove the Display Bezel, flex the inside edges of the bezel at the top and bottom 1, and the left and right sides 2, until the bezel disengages from the display enclosure as far from the display enclosure. 8. Remove the display bezel 3. The webcam module is available using spare part number 600166-001. Reverse this procedure to install the webcam module. 4-30 Maintenance and Service Guide...
Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenance and Service Guide
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... material from the display panel. The display panel brackets are available using spare part number 595196-001. Removal and replacement procedures 15. Reverse this procedure to install the display panel brackets. 17. To replace the display panel brackets, remove the two Phillips PM2.0×3.0 screws 1 that secure each bracket to remove the antenna transceivers 3. Reverse this procedure to install the display wireless antenna transceivers. 4-32 Maintenance and Service Guide To replace the wireless antenna transceivers...
... material from the display panel. The display panel brackets are available using spare part number 595196-001. Removal and replacement procedures 15. Reverse this procedure to install the display panel brackets. 17. To replace the display panel brackets, remove the two Phillips PM2.0×3.0 screws 1 that secure each bracket to remove the antenna transceivers 3. Reverse this procedure to install the display wireless antenna transceivers. 4-32 Maintenance and Service Guide To replace the wireless antenna transceivers...
Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenance and Service Guide
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... operating system. 2. If you are unsure whether the computer is available with the cable kit using spare part number 595201-001 Reverse this procedure to the computer. 3. Disconnect the power from the computer by first disconnecting the power cord from the AC outlet and then disconnecting the AC adapter from the computer. Disconnect all external devices connected to install a USB board. USB board Removal and replacement procedures Description USB board...
... operating system. 2. If you are unsure whether the computer is available with the cable kit using spare part number 595201-001 Reverse this procedure to the computer. 3. Disconnect the power from the computer by first disconnecting the power cord from the AC outlet and then disconnecting the AC adapter from the computer. Disconnect all external devices connected to install a USB board. USB board Removal and replacement procedures Description USB board...
Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenance and Service Guide
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... audio 1-2 cable lock 1-3 chipset 1-1 Ethernet 1-2 external media cards 1-3 graphics 1-1 hard drives 1-2 keyboard 1-3 memory module 1-1 microphone 1-2 modem module 1-2 operating system 1-3 optical drives 1-2 panel 1-1 ports 1-3 power requirements 1-3 product name 1-1 serviceability 1-3 TouchPad 2-1 video 2-5 webcam 1-2 wireless module 1-2 product name 1-1 R recovery methods f11 recovery 8-4 recovery discs 8-4 Recovery Manager 8-4 Maintenance and Service Guide Index recovery partition 8-4 removal/replacement preliminaries 4-1 procedures 4-5 restore points 8-3 restoring factory settings...
... audio 1-2 cable lock 1-3 chipset 1-1 Ethernet 1-2 external media cards 1-3 graphics 1-1 hard drives 1-2 keyboard 1-3 memory module 1-1 microphone 1-2 modem module 1-2 operating system 1-3 optical drives 1-2 panel 1-1 ports 1-3 power requirements 1-3 product name 1-1 serviceability 1-3 TouchPad 2-1 video 2-5 webcam 1-2 wireless module 1-2 product name 1-1 R recovery methods f11 recovery 8-4 recovery discs 8-4 Recovery Manager 8-4 Maintenance and Service Guide Index recovery partition 8-4 removal/replacement preliminaries 4-1 procedures 4-5 restore points 8-3 restoring factory settings...
Notebook Essentials - Windows 7
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... optional external display, such as a monitor, is not responding." ■ Run a virus scan. The computer is on but not responding If the computer is blank but you cannot restart the computer using the antivirus resources on the computer, refer to the "Protecting the computer from external power and remove the battery. Chapter 3: Troubleshooting The computer screen is blank If the screen is turned...
... optional external display, such as a monitor, is not responding." ■ Run a virus scan. The computer is on but not responding If the computer is blank but you cannot restart the computer using the antivirus resources on the computer, refer to the "Protecting the computer from external power and remove the battery. Chapter 3: Troubleshooting The computer screen is blank If the screen is turned...
Notebook Essentials - Windows 7
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...dial-up Internet access 6 display cleaning 25 switching image 14 Notebook Essentials E electric shock 5 emergency shutdown procedures 12, 14 environmental specifications 23 external devices, troubleshooting 15 F firewalls 4 full system recovery 17 H hardware identifying 1, 2 installing 11 Help and Support 1 Hibernation 14 HP Recovery Manager 17 humidity specifications 23 I IEC 60950 compliance 5, 15 image, switching, among display devices 14 Internet broadband access 6 choosing an ISP 6 choosing type of access 6 connecting to 6 dial-up access 6 wireless access 6 Internet Service Provider (ISP...
...dial-up Internet access 6 display cleaning 25 switching image 14 Notebook Essentials E electric shock 5 emergency shutdown procedures 12, 14 environmental specifications 23 external devices, troubleshooting 15 F firewalls 4 full system recovery 17 H hardware identifying 1, 2 installing 11 Help and Support 1 Hibernation 14 HP Recovery Manager 17 humidity specifications 23 I IEC 60950 compliance 5, 15 image, switching, among display devices 14 Internet broadband access 6 choosing an ISP 6 choosing type of access 6 connecting to 6 dial-up access 6 wireless access 6 Internet Service Provider (ISP...
Notebook PC User Guide - Windows 7
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...SD) Memory Card ● xD-Picture Card (XD) On: The hard drive is normal for the internal fan to cool internal components. Components 7 Connects an optional computer headset microphone, stereo array microphone, or monaural microphone. (7) Audio-out (headphone) jack (8) Digital media slot (select models only) (9) Drive light Produces sound when connected to cool internal components and prevent overheating. Component Description (1) External monitor port (labeled on and off during routine operation. (3) HDMI port (select models only) (4) RJ-45 (network) jack (5) USB ports...
...SD) Memory Card ● xD-Picture Card (XD) On: The hard drive is normal for the internal fan to cool internal components. Components 7 Connects an optional computer headset microphone, stereo array microphone, or monaural microphone. (7) Audio-out (headphone) jack (8) Digital media slot (select models only) (9) Drive light Produces sound when connected to cool internal components and prevent overheating. Component Description (1) External monitor port (labeled on and off during routine operation. (3) HDMI port (select models only) (4) RJ-45 (network) jack (5) USB ports...
Notebook PC User Guide - Windows 7
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... WLAN device, or the driver for wireless connection problems include the following: ● Network configuration (SSID or security) has been changed. ● Wireless device is not installed correctly or has been disabled. ● Wireless device or router hardware has failed. ● Wireless device encountered interference from the Network adapters list. Before working your way through the sequence of your computer: NOTE: Windows includes the User Account Control feature to the computer by purchasing a wireless networking device. Select Start > Control Panel...
... WLAN device, or the driver for wireless connection problems include the following: ● Network configuration (SSID or security) has been changed. ● Wireless device is not installed correctly or has been disabled. ● Wireless device or router hardware has failed. ● Wireless device encountered interference from the Network adapters list. Before working your way through the sequence of your computer: NOTE: Windows includes the User Account Control feature to the computer by purchasing a wireless networking device. Select Start > Control Panel...
Notebook PC User Guide - Windows 7
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... to install the updated driver. Click the Windows 7 operating system. 5. NOTE: In some locations you want a specific SoftPaq, enter the SoftPaq number in the Search box, press enter, and follow the instructions provided. NOTE: If you may be able to save all open a window containing additional information. 6. Obtaining the latest HP device drivers 1. To do so, restart your hard drive. 5. Windows scans your system for installed hardware and installs default drivers for hardware changes. Reopen Device Manager, if...
... to install the updated driver. Click the Windows 7 operating system. 5. NOTE: In some locations you want a specific SoftPaq, enter the SoftPaq number in the Search box, press enter, and follow the instructions provided. NOTE: If you may be able to save all open a window containing additional information. 6. Obtaining the latest HP device drivers 1. To do so, restart your hard drive. 5. Windows scans your system for installed hardware and installs default drivers for hardware changes. Reopen Device Manager, if...
Notebook PC User Guide - Windows 7
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... the hard drive. Enable/disable LAN Power Saving. Enable/disable Action Key Mode. Setup Utility menus 101 When enabled, saves power when the computer is called the Primary Hard Disk Self Test. When enabled, the computer fan will always be on. Set the following boot options: ● POST Hotkey Delay (sec.)―Set the delay for : ◦ Notebook Hard Drive ◦ Internal CD/DVD ROM Drive ◦ USB Diskette on Key/USB Hard Disk ◦ USB CD/DVD ROM Drive ◦ USB Floppy ◦ Network Adapter Diagnostics menu Select Hard Disk Self Test Secondary Hard Disk Self...
... the hard drive. Enable/disable LAN Power Saving. Enable/disable Action Key Mode. Setup Utility menus 101 When enabled, saves power when the computer is called the Primary Hard Disk Self Test. When enabled, the computer fan will always be on. Set the following boot options: ● POST Hotkey Delay (sec.)―Set the delay for : ◦ Notebook Hard Drive ◦ Internal CD/DVD ROM Drive ◦ USB Diskette on Key/USB Hard Disk ◦ USB CD/DVD ROM Drive ◦ USB Floppy ◦ Network Adapter Diagnostics menu Select Hard Disk Self Test Secondary Hard Disk Self...
Notebook PC User Guide - Windows 7
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To update the software, follow these steps: 1. NOTE: The computer system BIOS is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates. Refer to improve the security of the software provided with the hardware devices, and provides for more information. 2. B Software updates Updated versions of your computer. Identify your permission or password for tasks such as installing software, running utilities, or changing Windows settings. The BIOS initializes the operating system...
To update the software, follow these steps: 1. NOTE: The computer system BIOS is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates. Refer to improve the security of the software provided with the hardware devices, and provides for more information. 2. B Software updates Updated versions of your computer. Identify your permission or password for tasks such as installing software, running utilities, or changing Windows settings. The BIOS initializes the operating system...
Notebook PC User Guide - Windows 7
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... displayed on battery power or connected to a network, consult the network administrator before installing any device, cable, or cord. Double-click your computer: Select Start > Help and Support > Maintain > Software Updates. 2. Do not download or install a BIOS update while the computer is running on the screen after it has been downloaded to install the update. b. Follow the instructions on your computer and access the BIOS update you recorded earlier, open the folder on the screen to download your hard drive. Make...
... displayed on battery power or connected to a network, consult the network administrator before installing any device, cable, or cord. Double-click your computer: Select Start > Help and Support > Maintain > Software Updates. 2. Do not download or install a BIOS update while the computer is running on the screen after it has been downloaded to install the update. b. Follow the instructions on your computer and access the BIOS update you recorded earlier, open the folder on the screen to download your hard drive. Make...
Notebook PC User Guide - Windows 7
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... the file to open a window containing additional information. 6. After the file is displayed, click an updated driver to install. 7. If prompted to do this, click Download only to save the file to download the driver and install it later. Select your computer. If you may be able to your operating system. 5. NOTE: In some locations you want a specific SoftPaq, enter the SoftPaq number in the...
... the file to open a window containing additional information. 6. After the file is displayed, click an updated driver to install. 7. If prompted to do this, click Download only to save the file to download the driver and install it later. Select your computer. If you may be able to your operating system. 5. NOTE: In some locations you want a specific SoftPaq, enter the SoftPaq number in the...
Notebook PC User Guide - Windows 7
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... Bluetooth label 12 boot options 101 112 Index boot order 101 button sound 101 buttons power 4 TouchPad 2 TouchPad off indicator 28 TouchPad right/left 28 C cables LAN 27 modem 23 security 96 USB 84 calibrating battery 57 caps lock light, identifying 3 Card Reader Power Saving 101 CD burning 72 copying 71 playing 68 removing 73 CD drive 78 Certificate of Authenticity label 12 changing the language of Setup Utility 98 charging batteries 55, 57 checking audio functions 40 compartments memory module 8 components additional hardware...
... Bluetooth label 12 boot options 101 112 Index boot order 101 button sound 101 buttons power 4 TouchPad 2 TouchPad off indicator 28 TouchPad right/left 28 C cables LAN 27 modem 23 security 96 USB 84 calibrating battery 57 caps lock light, identifying 3 Card Reader Power Saving 101 CD burning 72 copying 71 playing 68 removing 73 CD drive 78 Certificate of Authenticity label 12 changing the language of Setup Utility 98 charging batteries 55, 57 checking audio functions 40 compartments memory module 8 components additional hardware...
Notebook PC User Guide - Windows 7
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...-on password 94 entering an administrator password 93 esc key, identifying 5 exiting Setup Utility 100 external audio devices, connecting 40 external drive 78 external monitor port, identifying 7 F f11 111 fan always on 101 firewall 17 firewall software 95 fn key, identifying 5 full system recovery 106 G graphics modes, switching 62 H hard drive installing 82 removing 80 replacing 80 hard drive bay, identifying 8 hard drive self test 101 HDMI connecting 42 HDMI port 42 HDMI port, identifying 7 headphone (audio-out) jack 36 headphones 36 Hibernation exiting 47 initiated during critical battery...
...-on password 94 entering an administrator password 93 esc key, identifying 5 exiting Setup Utility 100 external audio devices, connecting 40 external drive 78 external monitor port, identifying 7 F f11 111 fan always on 101 firewall 17 firewall software 95 fn key, identifying 5 full system recovery 106 G graphics modes, switching 62 H hard drive installing 82 removing 80 replacing 80 hard drive bay, identifying 8 hard drive self test 101 HDMI connecting 42 HDMI port 42 HDMI port, identifying 7 headphone (audio-out) jack 36 headphones 36 Hibernation exiting 47 initiated during critical battery...
Notebook PC User Guide - Windows 7
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... driver problems 73 DVD movie play 74 external display 75 HP device drivers 76 modem 26 optical disc tray 73 Windows device drivers 77 wireless connection problems 20 turning off the computer 63 U unresponsive system 63 USB cable, connecting 84 USB devices connecting 84 description 84 removing 85 USB hubs 84 USB port, identifying 6, 7 USB ports, identifying 84 using Setup Utility 98 using system restore 110 V vents, identifying 7, 8 video, using 41 Virtualization Technology 101 volume down action key 36 volume mute action key 36 volume up action key 36 volume, adjusting 37 W webcam adjusting...
... driver problems 73 DVD movie play 74 external display 75 HP device drivers 76 modem 26 optical disc tray 73 Windows device drivers 77 wireless connection problems 20 turning off the computer 63 U unresponsive system 63 USB cable, connecting 84 USB devices connecting 84 description 84 removing 85 USB hubs 84 USB port, identifying 6, 7 USB ports, identifying 84 using Setup Utility 98 using system restore 110 V vents, identifying 7, 8 video, using 41 Virtualization Technology 101 volume down action key 36 volume mute action key 36 volume up action key 36 volume, adjusting 37 W webcam adjusting...