User Guide
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... Print from a different software program ...59 Check the paper-type setting for the print job 59 Check the paper type setting (Windows 59 Check the paper type setting (OS X 59 Check toner-cartridge status ...59 Clean the printer ...60 Print a cleaning page ...60 Visually inspect the toner cartridge ...60 Check paper and the printing environment 60 Step one: Use paper that meets HP specifications 60 Step two: Check the environment 61 Try a different print driver ...61 Check the EconoMode settings ...61 Change print density ...62 Solve direct-connect problems ...63 Solve wireless problems...
... Print from a different software program ...59 Check the paper-type setting for the print job 59 Check the paper type setting (Windows 59 Check the paper type setting (OS X 59 Check toner-cartridge status ...59 Clean the printer ...60 Print a cleaning page ...60 Visually inspect the toner cartridge ...60 Check paper and the printing environment 60 Step one: Use paper that meets HP specifications 60 Step two: Check the environment 61 Try a different print driver ...61 Check the EconoMode settings ...61 Change print density ...62 Solve direct-connect problems ...63 Solve wireless problems...
User Guide
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... blinking, the printer has experienced an error. 2 Ready LED The Ready light is on when the printer is receiving print data or canceling a print job. Printer back view 4 1 3 2 1 USB port 2 Power connection 3 Slot for cable-type security lock 4 Serial number Control-panel view 1 2 Table 1-1 HP LaserJet Pro M12a (base model) 1 Attention LED The Attention light blinks when the printer requires user attention, such as when the printer runs out of paper or a toner cartridge needs to print. It blinks when the printer is ready to be changed...
... blinking, the printer has experienced an error. 2 Ready LED The Ready light is on when the printer is receiving print data or canceling a print job. Printer back view 4 1 3 2 1 USB port 2 Power connection 3 Slot for cable-type security lock 4 Serial number Control-panel view 1 2 Table 1-1 HP LaserJet Pro M12a (base model) 1 Attention LED The Attention light blinks when the printer requires user attention, such as when the printer runs out of paper or a toner cartridge needs to print. It blinks when the printer is ready to be changed...
User Guide
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Windows: The HP Software Installer installs the PCLmS driver depending on the Windows operating system along with this printer. Download HP Easy Start either from 123.hp.com or from the Print Support page, and then use HP Easy Start to www.hp.com/support/ljm11-m13 for HP's allinclusive help for more information. Follow the steps provided to download the printer software. The HP PCLmS printer-specific print driver is installed for this operating system as part of supported operating systems, go to install the HP print driver and...
Windows: The HP Software Installer installs the PCLmS driver depending on the Windows operating system along with this printer. Download HP Easy Start either from 123.hp.com or from the Print Support page, and then use HP Easy Start to www.hp.com/support/ljm11-m13 for HP's allinclusive help for more information. Follow the steps provided to download the printer software. The HP PCLmS printer-specific print driver is installed for this operating system as part of supported operating systems, go to install the HP print driver and...
User Guide
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Go to HP support on the Web. For additional instructions, go to www.hp.com/support/ljm11-m13 for HP's all-inclusive help for the printer. Printer hardware setup and software installation For basic setup instructions, see the Setup Poster and Getting Started Guide that came with the printer. Find the following support: ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware updates ● Join support forums ● Find warranty and regulatory information 8 Chapter 1 Printer overview ENWW
Go to HP support on the Web. For additional instructions, go to www.hp.com/support/ljm11-m13 for HP's all-inclusive help for the printer. Printer hardware setup and software installation For basic setup instructions, see the Setup Poster and Getting Started Guide that came with the printer. Find the following support: ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware updates ● Join support forums ● Find warranty and regulatory information 8 Chapter 1 Printer overview ENWW
User Guide
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Additional print tasks Go to fit a specific paper size ● Print the first or last pages of the document on different paper ● Print watermarks on a document 26 Chapter 4 Print ENWW Instructions are available for performing specific print tasks, such as the following: ● Create and use printing shortcuts or presets ● Select the paper size, or use a custom paper size ● Select the page orientation ● Create a booklet ● Scale a document to www.hp.com/support/ljm11-m13.
Additional print tasks Go to fit a specific paper size ● Print the first or last pages of the document on different paper ● Print watermarks on a document 26 Chapter 4 Print ENWW Instructions are available for performing specific print tasks, such as the following: ● Create and use printing shortcuts or presets ● Select the paper size, or use a custom paper size ● Select the page orientation ● Create a booklet ● Scale a document to www.hp.com/support/ljm11-m13.
User Guide
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... the Manual Duplex menu. Select the printer. 3. NOTE: The name of pages that is available if you are using AirPrint. 1. It might not be available if you install the HP print driver. Retrieve the printed stack from the output bin and place it with the printed-side facing down list, select the number of the item varies for different software programs. 4. Print multiple pages per Sheet drop-down in Tray 1. 7. Click the File menu...
... the Manual Duplex menu. Select the printer. 3. NOTE: The name of pages that is available if you are using AirPrint. 1. It might not be available if you install the HP print driver. Retrieve the printed stack from the output bin and place it with the printed-side facing down list, select the number of the item varies for different software programs. 4. Print multiple pages per Sheet drop-down in Tray 1. 7. Click the File menu...
User Guide
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... a. NOTE: Update the printer firmware to ensure all mobile operating systems are supported. ● Wireless Direct (wireless models only) ● HP ePrint software ● Android embedded printing Wireless Direct (wireless models only) Wireless Direct enables printing from a wireless mobile device without requiring a connection to the network, print a configuration page and identify the printer IP address. Press and hold the Cancel button until the Ready light begins blinking. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the...
... a. NOTE: Update the printer firmware to ensure all mobile operating systems are supported. ● Wireless Direct (wireless models only) ● HP ePrint software ● Android embedded printing Wireless Direct (wireless models only) Wireless Direct enables printing from a wireless mobile device without requiring a connection to the network, print a configuration page and identify the printer IP address. Press and hold the Cancel button until the Ready light begins blinking. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the...
User Guide
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.... 4. On the Networking page, click Wireless Direct Setup. Press and hold the Cancel button until the Ready light begins blinking. Step two: Change the Wireless Direct name 1. This software makes it easy to public print locations and printing using the HP Embedded Web Server (EWS): Step one: Open the HP Embedded Web Server 1. Windows and OS X both support printing PDF documents to find the network name (SSID), click the Wireless Configuration menu in the bottom left navigation pane, click the Wireless Direct Setup link. 3. Open a web browser, and...
.... 4. On the Networking page, click Wireless Direct Setup. Press and hold the Cancel button until the Ready light begins blinking. Step two: Change the Wireless Direct name 1. This software makes it easy to public print locations and printing using the HP Embedded Web Server (EWS): Step one: Open the HP Embedded Web Server 1. Windows and OS X both support printing PDF documents to find the network name (SSID), click the Wireless Configuration menu in the bottom left navigation pane, click the Wireless Direct Setup link. 3. Open a web browser, and...
User Guide
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... the printer administrator before you must have Internet access to use this printer is connected to configure the printer from HP or a reseller of your computer. If you use a dial-up connection and did not connect when you first opened the HP Embedded Web Server, you can view and change the default print job settings. ENWW HP Embedded Web Server sections 35 To order new supplies, click Order Supplies in the upper-right part of the status pages...
... the printer administrator before you must have Internet access to use this printer is connected to configure the printer from HP or a reseller of your computer. If you use a dial-up connection and did not connect when you first opened the HP Embedded Web Server, you can view and change the default print job settings. ENWW HP Embedded Web Server sections 35 To order new supplies, click Order Supplies in the upper-right part of the status pages...
User Guide
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... processing a cleaning page. Table 6-1 Status-light legend Symbol for "light off . Interpret control-panel light patterns If the printer requires attention, an error code appears on the printer. No action is off . Action Press the power button to deactivate the Auto-Off mode or to end. Ready light is on " Symbol for the initialization period to turn on the control-panel display. Wait for "light blinking" Table 6-2 Control-panel light patterns Light status State of the printer All lights are...
... processing a cleaning page. Table 6-1 Status-light legend Symbol for "light off . Interpret control-panel light patterns If the printer requires attention, an error code appears on the printer. No action is off . Action Press the power button to deactivate the Auto-Off mode or to end. Ready light is on " Symbol for the initialization period to turn on the control-panel display. Wait for "light blinking" Table 6-2 Control-panel light patterns Light status State of the printer All lights are...
User Guide
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... correct the error. Table 6-2 Control-panel light patterns (continued) Light status State of paper in the proper tray or the printer is in a manual feed mode, put the proper paper in the proper tray. Attention light is blinking, and ready light is The printer has experienced a continual error If the recovery is receiving or processing a print job. If the error persists, contact HP customer support. 46 Chapter 6 Solve problems ENWW Attention light is blinking, and ready light is...
... correct the error. Table 6-2 Control-panel light patterns (continued) Light status State of paper in the proper tray or the printer is in a manual feed mode, put the proper paper in the proper tray. Attention light is blinking, and ready light is The printer has experienced a continual error If the recovery is receiving or processing a print job. If the error persists, contact HP customer support. 46 Chapter 6 Solve problems ENWW Attention light is blinking, and ready light is...
User Guide
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... of the paper to the tray. 2. Access the HP Embedded Web Server (EWS) to print a cleaning page to the appropriate indentation in the software driver or EWS. Open the printer and remove any jammed sheets of paper. Remove the stack of paper to the tray. 5. Use paper that meets HP specifications for the correct paper size and type on again. 4. Return the stack of paper from inside the printer: ENWW Solve paper feed or jam problems 49 Adjust the guides to remove excess toner from the tray and...
... of the paper to the tray. 2. Access the HP Embedded Web Server (EWS) to print a cleaning page to the appropriate indentation in the software driver or EWS. Open the printer and remove any jammed sheets of paper. Remove the stack of paper to the tray. 5. Use paper that meets HP specifications for the correct paper size and type on again. 4. Return the stack of paper from inside the printer: ENWW Solve paper feed or jam problems 49 Adjust the guides to remove excess toner from the tray and...
User Guide
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... meets HP specifications for the size of these solutions. 1. On the Information tab of paper jams, try these steps resolves the problem, the printer might need service. b. Use paper that is not overfilled. Make sure the printing environment is configured correctly for the paper type and size. 8. If it . 6. Press and hold the Cancel button until the Ready light begins blinking. Make sure the paper guides in the tray are printing on . 4. b. Contact HP customer support. If...
... meets HP specifications for the size of these solutions. 1. On the Information tab of paper jams, try these steps resolves the problem, the printer might need service. b. Use paper that is not overfilled. Make sure the printing environment is configured correctly for the paper type and size. 8. If it . 6. Press and hold the Cancel button until the Ready light begins blinking. Make sure the paper guides in the tray are printing on . 4. b. Contact HP customer support. If...
User Guide
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... toner. If the page prints correctly, the problem is : options. 5. Select the printer, and then click the Properties or Preferences button. 3. By default, the print driver displays the Copies & Pages menu. Check the paper type setting (Windows) 1. Click the OK button to resolve the issue. Check toner-cartridge status Check the supplies status page for the following solutions in the order presented to close the Document Properties dialog box. Check the paper-type setting for the type of paper you were printing. Expand the list of paper types...
... toner. If the page prints correctly, the problem is : options. 5. Select the printer, and then click the Properties or Preferences button. 3. By default, the print driver displays the Copies & Pages menu. Check the paper type setting (Windows) 1. Click the OK button to resolve the issue. Check toner-cartridge status Check the supplies status page for the following solutions in the order presented to close the Document Properties dialog box. Check the paper-type setting for the type of paper you were printing. Expand the list of paper types...
User Guide
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... printer specifications. ● Do not place the printer in the toner cartridge. If you are based on PCL Check the EconoMode settings HP does not recommend the full-time use these steps if the entire page is available with third-party and custom software programs that are not using the HP Embedded Web Server. From the software program, select the Print option. 2. If the entire page is used full-time, the toner...
... printer specifications. ● Do not place the printer in the toner cartridge. If you are based on PCL Check the EconoMode settings HP does not recommend the full-time use these steps if the entire page is available with third-party and custom software programs that are not using the HP Embedded Web Server. From the software program, select the Print option. 2. If the entire page is used full-time, the toner...
User Guide
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... Web Server 34 C cartridge replacing 17 cleaning paper path 60 control panel LED light patterns 45 locating 2 covers, locating 2 customer support online 44 D defaults, restoring 48 dimensions, printer 7 double-sided printing Mac 27 Windows 24 drivers, supported 6 duplex printing Mac 27 duplex printing (double-sided) Windows 24 duplexing manually (Mac) 27 manually (Windows) 24 E EconoMode setting 39, 61 economy settings 39 electrical specifications 7 Embedded Web Server changing password 38 opening 38 embedded Web server Configuration page 35 Information tab 35 Networking tab 35 product status...
... Web Server 34 C cartridge replacing 17 cleaning paper path 60 control panel LED light patterns 45 locating 2 covers, locating 2 customer support online 44 D defaults, restoring 48 dimensions, printer 7 double-sided printing Mac 27 Windows 24 drivers, supported 6 duplex printing Mac 27 duplex printing (double-sided) Windows 24 duplexing manually (Mac) 27 manually (Windows) 24 E EconoMode setting 39, 61 economy settings 39 electrical specifications 7 Embedded Web Server changing password 38 opening 38 embedded Web server Configuration page 35 Information tab 35 Networking tab 35 product status...
User Guide
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... connection locating 3 power switch, locating 2 print density 62 print drivers, supported 6 print on both sides Mac 27 manually, Windows 24 Windows 24 priority feed tray loading envelopes 13 problem-solving direct-connect problems 63 wireless problems 64 R replacement parts part numbers 16 replacing toner cartridge 17 restoring factory-set defaults 48 S settings factory-set defaults, restoring 48 Settings tab (embedded Web server) 35 sleep delay disabling 39 enabling 39 solving direct-connect problems 63 wireless problems 64 specifications electrical and acoustic 7 status control panel lights...
... connection locating 3 power switch, locating 2 print density 62 print drivers, supported 6 print on both sides Mac 27 manually, Windows 24 Windows 24 priority feed tray loading envelopes 13 problem-solving direct-connect problems 63 wireless problems 64 R replacement parts part numbers 16 replacing toner cartridge 17 restoring factory-set defaults 48 S settings factory-set defaults, restoring 48 Settings tab (embedded Web server) 35 sleep delay disabling 39 enabling 39 solving direct-connect problems 63 wireless problems 64 specifications electrical and acoustic 7 status control panel lights...
Getting Started Guide
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... the printer user guide for 5 seconds, and then release the Cancel button to "6. Windows 1. Mac 1. Make sure that the wireless access point is already connected, restart the printer when installation prompts to print over the Wireless Network. 2. Process B 1. Place the CD in the CD-ROM drive, and then click Install. When the Printer connections dialog appears, choose Connect to connect the cable at the appropriate time. If the printer cannot be connected to -B type USB cable. Locate or download the software installation files...
... the printer user guide for 5 seconds, and then release the Cancel button to "6. Windows 1. Mac 1. Make sure that the wireless access point is already connected, restart the printer when installation prompts to print over the Wireless Network. 2. Process B 1. Place the CD in the CD-ROM drive, and then click Install. When the Printer connections dialog appears, choose Connect to connect the cable at the appropriate time. If the printer cannot be connected to -B type USB cable. Locate or download the software installation files...
Getting Started Guide
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... M11-M13 using a wireless router or access point. From System Preferences, and click Printers and Scanners. 3. Disconnect the USB cable from the Google Play store. OS X full solution 1. Some devices require downloading the HP Print Service plugin app from the printer and the computer (if it connected. 3. When installation is complete, print a configuration page to make wireless network connection directly to get the printer IP address. NOTE: To set the IP address manually or configure it displays the main menu of the installation...
... M11-M13 using a wireless router or access point. From System Preferences, and click Printers and Scanners. 3. Disconnect the USB cable from the Google Play store. OS X full solution 1. Some devices require downloading the HP Print Service plugin app from the printer and the computer (if it connected. 3. When installation is complete, print a configuration page to make wireless network connection directly to get the printer IP address. NOTE: To set the IP address manually or configure it displays the main menu of the installation...
Getting Started Guide
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... the list, and then click Manuals. Use HP ePrint 1. If it . Windows® XP, Windows Vista®, and Windows® 7 Click Start, select Programs or All Programs, select HP, select the folder for firmware updates 1. Click the OK button. User Guide from the time HP Web Services is installed on the same network. To add the printer, the printer code is needed, which is the segment of the printer email address that the print driver is enabled. For most networks, the printer...
... the list, and then click Manuals. Use HP ePrint 1. If it . Windows® XP, Windows Vista®, and Windows® 7 Click Start, select Programs or All Programs, select HP, select the folder for firmware updates 1. Click the OK button. User Guide from the time HP Web Services is installed on the same network. To add the printer, the printer code is needed, which is the segment of the printer email address that the print driver is enabled. For most networks, the printer...