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... product to qualified service personnel. Install the product securely on the product. - If the product does not operate normally, see Solve a problem in a protected location where no user-serviceable parts inside. ENERGY STAR and the ENERGY STAR mark are no one can step on or trip over the line cord, and the line cord cannot be damaged. - HP company notices Copyright...
... product to qualified service personnel. Install the product securely on the product. - If the product does not operate normally, see Solve a problem in a protected location where no user-serviceable parts inside. ENERGY STAR and the ENERGY STAR mark are no one can step on or trip over the line cord, and the line cord cannot be damaged. - HP company notices Copyright...
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... ...6 2 Connect your printer...7 Connect to a Wi-Fi network ...7 Check Wi-Fi status...7 Turn on Wi-Fi...7 Connect to a Wi-Fi network using the HP software...8 Connect to a Wi-Fi network using the control panel ...8 Connect to an Ethernet network ...9 Connect using a USB cable ...9 Change the connection type...9 USB to Wi-Fi ...9 Wi-Fi to USB ...9 3 Load media ...10 Load standard paper ...10 Load B-size paper ...12 Load an envelope...16 Load cards and photo paper...19 Load an original on the scanner glass ...21 Load an original in the document feeder ...22 Change the default paper settings...23...
... ...6 2 Connect your printer...7 Connect to a Wi-Fi network ...7 Check Wi-Fi status...7 Turn on Wi-Fi...7 Connect to a Wi-Fi network using the HP software...8 Connect to a Wi-Fi network using the control panel ...8 Connect to an Ethernet network ...9 Connect using a USB cable ...9 Change the connection type...9 USB to Wi-Fi ...9 Wi-Fi to USB ...9 3 Load media ...10 Load standard paper ...10 Load B-size paper ...12 Load an envelope...16 Load cards and photo paper...19 Load an original on the scanner glass ...21 Load an original in the document feeder ...22 Change the default paper settings...23...
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... address ...26 View or change network settings...26 Manually change IPv4 and IPv6 TCP/IP parameters...26 Assign or change the system password...26 Change energy-conservation settings ...27 Update printer...27 Update printer using the control panel ...27 Update printer using the embedded web server (EWS) ...27 5 Print...29 Print from a Windows computer...29 Print from a Mac computer...29 Print from mobile devices...30 Print using Wi-Fi Direct...30 Tips for successful printing...30 Ink tips...30 Paper loading tips ...31 6 Copy, Scan, and Mobile Fax...
... address ...26 View or change network settings...26 Manually change IPv4 and IPv6 TCP/IP parameters...26 Assign or change the system password...26 Change energy-conservation settings ...27 Update printer...27 Update printer using the control panel ...27 Update printer using the embedded web server (EWS) ...27 5 Print...29 Print from a Windows computer...29 Print from a Mac computer...29 Print from mobile devices...30 Print using Wi-Fi Direct...30 Tips for successful printing...30 Ink tips...30 Paper loading tips ...31 6 Copy, Scan, and Mobile Fax...
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... jam locations...41 Remove jammed paper...42 Reset the printer ...51 Learn how to avoid paper jams...51 Solve paper-feed problems ...52 Printer is unable to print ...53 Printing issues ...53 Fix problems with page not printing (unable to print)...53 Fix print quality issues...54 Copy and scan issues...55 Network and connection issues...55 Fix Wi-Fi connection...55 Fix Wi-Fi Direct connection ...56 Fix Ethernet connection ...56 Restore original network settings ...57 Printer hardware issues ...57 The printer shuts down unexpectedly...57 Printhead alignment fails...
... jam locations...41 Remove jammed paper...42 Reset the printer ...51 Learn how to avoid paper jams...51 Solve paper-feed problems ...52 Printer is unable to print ...53 Printing issues ...53 Fix problems with page not printing (unable to print)...53 Fix print quality issues...54 Copy and scan issues...55 Network and connection issues...55 Fix Wi-Fi connection...55 Fix Wi-Fi Direct connection ...56 Fix Ethernet connection ...56 Restore original network settings ...57 Printer hardware issues ...57 The printer shuts down unexpectedly...57 Printhead alignment fails...
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...Change printer settings 5 Trays Check loaded paper size and type, and change printer settings using the HP software or the embedded web server (EWS). 1. USB Scan to Utilities and touch Settings. 3. Supplies Check the estimated ink levels and cartridge information. Touch the desired option to the main screen. Jobs Check the stored print jobs in the printer memory for the current operation. TIP: Touch Home to return to make the necessary changes. Use HP software HP software helps you perform printer tasks from a USB device. On the control panel Home screen, touch Menu...
...Change printer settings 5 Trays Check loaded paper size and type, and change printer settings using the HP software or the embedded web server (EWS). 1. USB Scan to Utilities and touch Settings. 3. Supplies Check the estimated ink levels and cartridge information. Touch the desired option to the main screen. Jobs Check the stored print jobs in the printer memory for the current operation. TIP: Touch Home to return to make the necessary changes. Use HP software HP software helps you perform printer tasks from a USB device. On the control panel Home screen, touch Menu...
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... using the Wi-Fi connection, touch the Status Center on the printer control panel to view or edit its network settings. 1. Open the EWS. 2. Find printer IP address The IP address for a password, enter the default printer PIN available on your new password. From the left menu, click Network: ● To view network information, click Network Summary. ● To change network settings When troubleshooting or setting up your printer View or change network settings, click Network Settings. Open the embedded web server (EWS) Open a web browser and type the IP address...
... using the Wi-Fi connection, touch the Status Center on the printer control panel to view or edit its network settings. 1. Open the EWS. 2. Find printer IP address The IP address for a password, enter the default printer PIN available on your new password. From the left menu, click Network: ● To view network information, click Network Summary. ● To change network settings When troubleshooting or setting up your printer View or change network settings, click Network Settings. Open the embedded web server (EWS) Open a web browser and type the IP address...
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...the printer access door. On the control panel Home screen, touch Menu. 2. Update printer using the embedded web server (EWS) You can update your printer firmware manually using the EWS. 1. Update printer using the control panel You can update your new password. 2. Open the EWS. 2. NOTE: Make note of the desired option: ● Auto Update (Recommended): The printer automatically checks for and installs new firmware updates. ● Notify: The printer automatically checks for new firmware updates and displays a notification on the control panel when an update is connected...
...the printer access door. On the control panel Home screen, touch Menu. 2. Update printer using the embedded web server (EWS) You can update your printer firmware manually using the EWS. 1. Update printer using the control panel You can update your new password. 2. Open the EWS. 2. NOTE: Make note of the desired option: ● Auto Update (Recommended): The printer automatically checks for and installs new firmware updates. ● Notify: The printer automatically checks for new firmware updates and displays a notification on the control panel when an update is connected...
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NOTE: If prompted for proxy settings, follow the on-screen instructions to set up a proxy server. If you do not have the details, contact your network administrator or the person who set up the network. 28 Chapter 4 Configure your printer If a printer update is available, the printer installs the update and restarts.
NOTE: If prompted for proxy settings, follow the on-screen instructions to set up a proxy server. If you do not have the details, contact your network administrator or the person who set up the network. 28 Chapter 4 Configure your printer If a printer update is available, the printer installs the update and restarts.
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... print. If you have installed the HP software. Print 29 See Use HP software. 1. From the File menu in your printer is selected from the list of available printers. 3. Change any print settings if needed , and click OK. 5. Install HP software on your printer. Depending on smartphone, laptop, desktop computer, or other devices to print, scan, and manage your software application, this button might be called Properties, Options, Setup, or Preferences. 4. Click Print to print. Open the document you wish to print. 2. 5 Print...
... print. If you have installed the HP software. Print 29 See Use HP software. 1. From the File menu in your printer is selected from the list of available printers. 3. Change any print settings if needed , and click OK. 5. Install HP software on your printer. Depending on smartphone, laptop, desktop computer, or other devices to print, scan, and manage your software application, this button might be called Properties, Options, Setup, or Preferences. 4. Click Print to print. Open the document you wish to print. 2. 5 Print...
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... tray. Tap the Plus icon or the Add Printer option. 3. On the control panel Home screen, touch Copy. 3. Touch Document Copy or ID Card Copy. 4. Touch Save to edit, save the current settings as default. 5. To copy a document, load your mobile device has a camera, you can use the HP software to save , print, or share the copied or scanned image. 1. Copy or scan from printer. 1. TIP: You can use the copy, scan, and mobile fax features. Place a document or photo in the document feeder. Touch Copy. TIP: For best results, adjust...
... tray. Tap the Plus icon or the Add Printer option. 3. On the control panel Home screen, touch Copy. 3. Touch Document Copy or ID Card Copy. 4. Touch Save to edit, save the current settings as default. 5. To copy a document, load your mobile device has a camera, you can use the HP software to save , print, or share the copied or scanned image. 1. Copy or scan from printer. 1. TIP: You can use the copy, scan, and mobile fax features. Place a document or photo in the document feeder. Touch Copy. TIP: For best results, adjust...
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... from printer Use the printer control panel to scan a file directly to complete copy or scan. On the control panel Home screen, touch Scan. 4. See Load an original on the USB device where you are unable to scan the document and save the scanned file. 5. Insert the USB device into the USB port of the embedded web server (EWS) that can scan and share your network. If you want to preview scanned photo or document, and then touch Send to open Web Scan in the document feeder. Touch Scan to save...
... from printer Use the printer control panel to scan a file directly to complete copy or scan. On the control panel Home screen, touch Scan. 4. See Load an original on the USB device where you are unable to scan the document and save the scanned file. 5. Insert the USB device into the USB port of the embedded web server (EWS) that can scan and share your network. If you want to preview scanned photo or document, and then touch Send to open Web Scan in the document feeder. Touch Scan to save...
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... left menu, click Scan. 4. Scan using Web Scan Web Scan offers basic scan options. The scanner interprets anything it is not enabled, click Network and Advanced Settings from any settings, and then click Start Scan. Open the embedded web server (EWS). 3. Mobile Fax Use this feature in HP software to quickly scan and fax multiple pages from the HP software. 1. If Web Scan is lying on the scanner glass or print-side up in the document feeder. 2. Load your mobile device or computer are connected to enable Web Scan. Tips for copy and scan success Use the...
... left menu, click Scan. 4. Scan using Web Scan Web Scan offers basic scan options. The scanner interprets anything it is not enabled, click Network and Advanced Settings from any settings, and then click Start Scan. Open the embedded web server (EWS). 3. Mobile Fax Use this feature in HP software to quickly scan and fax multiple pages from the HP software. 1. If Web Scan is lying on the scanner glass or print-side up in the document feeder. 2. Load your mobile device or computer are connected to enable Web Scan. Tips for copy and scan success Use the...
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... also check estimated ink levels using the printer control panel. You can check estimated ink levels using the HP software and the embedded web server (EWS). 1. Make sure you receive a low-ink alert, consider having a replacement cartridge available to locate the ink numbers. Touch Ink Cartridges. NOTE: Ordering ink online is used in the printing process in the following places: ● On the label of the cartridge you are replacing. ● Visit hp.com/supplies to do so. NOTE: The Setup cartridge that...
... also check estimated ink levels using the printer control panel. You can check estimated ink levels using the HP software and the embedded web server (EWS). 1. Make sure you receive a low-ink alert, consider having a replacement cartridge available to locate the ink numbers. Touch Ink Cartridges. NOTE: Ordering ink online is used in the printing process in the following places: ● On the label of the cartridge you are replacing. ● Visit hp.com/supplies to do so. NOTE: The Setup cartridge that...
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... Internet (for error messages and resolve them by HP in the tray. Fix problems with page not printing (unable to print) Learn how to the printer with paper. - Resolve print issues Make sure that the connection is working. 3. Check for example. If your computer is turned on -screen instructions. 2. Make sure the tray is paper in official HP packaging. Check printer settings and status You can check printer settings and status. 1. Printer is connected to troubleshoot printing issues. On the control panel Home screen, touch Menu. 2. power outage, network or router...
... Internet (for error messages and resolve them by HP in the tray. Fix problems with page not printing (unable to print) Learn how to the printer with paper. - Resolve print issues Make sure that the connection is working. 3. Check for example. If your computer is turned on -screen instructions. 2. Make sure the tray is paper in official HP packaging. Check printer settings and status You can check printer settings and status. 1. Printer is connected to troubleshoot printing issues. On the control panel Home screen, touch Menu. 2. power outage, network or router...
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... Print a printer report. 4. Load Letter, A4, or Legal unused plain white paper into the tray. c. Touch Troubleshooting, and then touch Print Quality. 1. Check the report. ● If the lines are not straight and connected, align the printheads. ● If you see thin white lines across any of the following troubleshooting options: ● Restore network settings and reconnect the printer. a. On the control panel Home screen, touch Menu. Fix Wi-Fi connection Select one of the printouts, clean the smear. 5. Copy...
... Print a printer report. 4. Load Letter, A4, or Legal unused plain white paper into the tray. c. Touch Troubleshooting, and then touch Print Quality. 1. Check the report. ● If the lines are not straight and connected, align the printheads. ● If you see thin white lines across any of the following troubleshooting options: ● Restore network settings and reconnect the printer. a. On the control panel Home screen, touch Menu. Fix Wi-Fi connection Select one of the printouts, clean the smear. 5. Copy...
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... and cartridges to a functioning power outlet. Press the Power button to turn off the printer. 2. ● HP Print and Scan Doctor: Download and run HP Print and Scan Doctor to help diagnose and fix issues automatically. - Visit hp.com/support for the Windows operating system, and is connected firmly to clean the printhead. ● If cleaning the printhead does not solve the problem, contact HP support. If you have colored paper loaded in the tray when you align the printhead, the alignment fails...
... and cartridges to a functioning power outlet. Press the Power button to turn off the printer. 2. ● HP Print and Scan Doctor: Download and run HP Print and Scan Doctor to help diagnose and fix issues automatically. - Visit hp.com/support for the Windows operating system, and is connected firmly to clean the printhead. ● If cleaning the printhead does not solve the problem, contact HP support. If you have colored paper loaded in the tray when you align the printhead, the alignment fails...
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... test report displays details about the network settings. If the printer is recommended to improve print quality. ● Wi-Fi Network Test Results Provides information about the printer status, DNS setting, and the IP address. Before cleaning the printer, turn the printer off by pressing the Power button and unplug the power cord from the electrical socket. 58 Chapter 8 Solve a problem Print a printer report Follow these steps to troubleshoot connection issues. ● Web Access Test Report Provides information about your printer network connection...
... test report displays details about the network settings. If the printer is recommended to improve print quality. ● Wi-Fi Network Test Results Provides information about the printer status, DNS setting, and the IP address. Before cleaning the printer, turn the printer off by pressing the Power button and unplug the power cord from the electrical socket. 58 Chapter 8 Solve a problem Print a printer report Follow these steps to troubleshoot connection issues. ● Web Access Test Report Provides information about your printer network connection...
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... printer settings to the printer settings, you can cause print quality problems. To clean or align the printhead from the HP software or the embedded web server (EWS). Always use the Power button to restore settings. 1. Load Letter or A4 unused plain white paper into the tray. Turning the printer off the printer. Restore settings If you change some settings or disable some functions and want to discard the changes you have made to the original factory default settings. On the control panel Home screen...
... printer settings to the printer settings, you can cause print quality problems. To clean or align the printhead from the HP software or the embedded web server (EWS). Always use the Power button to restore settings. 1. Load Letter or A4 unused plain white paper into the tray. Turning the printer off the printer. Restore settings If you change some settings or disable some functions and want to discard the changes you have made to the original factory default settings. On the control panel Home screen...
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... with an HP support agent or the HP Virtual Assistant online. ● Call Call an HP support agent. HP support HP online support provides information and utilities that can help you solve common printer problems. ● View video tutorials Learn how to set up printer and perform common tasks. ● Get troubleshooting assistance Find information for resolving paper jams, network connection issues, print quality issues, printer errors, and more. ● Get software and drivers Download software, drivers, and firmware you...
... with an HP support agent or the HP Virtual Assistant online. ● Call Call an HP support agent. HP support HP online support provides information and utilities that can help you solve common printer problems. ● View video tutorials Learn how to set up printer and perform common tasks. ● Get troubleshooting assistance Find information for resolving paper jams, network connection issues, print quality issues, printer errors, and more. ● Get software and drivers Download software, drivers, and firmware you...
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... these steps to turn on this feature is disabled if you to print responsibly -at normal speed, turn this feature off. On the control panel Home screen, touch Menu. 2. HP EcoSolutions (HP and the Environment) 65 Select the feature and change the settings: 1. It only works when printing on or when a printer with fax, USB, or Ethernet network capability establishes a fax, USB, or Ethernet network connection. To reduce printing noise, turn on the printer again. For...
... these steps to turn on this feature is disabled if you to print responsibly -at normal speed, turn this feature off. On the control panel Home screen, touch Menu. 2. HP EcoSolutions (HP and the Environment) 65 Select the feature and change the settings: 1. It only works when printing on or when a printer with fax, USB, or Ethernet network capability establishes a fax, USB, or Ethernet network connection. To reduce printing noise, turn on the printer again. For...