Getting Started Guide
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To get started with the printer. 2. Anonymous usage information storage: HP cartridges used . Read and understand all warnings and instructions marked on -screen instructions. Observe all instructions in the documentation that assists in printhead servicing, which prepares the printer and ink cartridges for turning off...to install ink cartridges, make sure you use the cartridges provided with the power cord and power adapter (if provided) supplied by HP. 3 Print apps With your computer after it is left in a protected location where no user-serviceable parts inside. In addition, ...
To get started with the printer. 2. Anonymous usage information storage: HP cartridges used . Read and understand all warnings and instructions marked on -screen instructions. Observe all instructions in the documentation that assists in printhead servicing, which prepares the printer and ink cartridges for turning off...to install ink cartridges, make sure you use the cartridges provided with the power cord and power adapter (if provided) supplied by HP. 3 Print apps With your computer after it is left in a protected location where no user-serviceable parts inside. In addition, ...
Getting Started Guide
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... be interrupted or error free. 3. Improper maintenance or modification; English English Hewlett-Packard limited warranty statement HP product Software Media Printer Print or Ink cartridges Printheads (only applies to products with . 1 year 1 year unless otherwise stated A. b. HP's limited warranty covers only those that have no obligation to repair, replace, or refund until the...
... be interrupted or error free. 3. Improper maintenance or modification; English English Hewlett-Packard limited warranty statement HP product Software Media Printer Print or Ink cartridges Printheads (only applies to products with . 1 year 1 year unless otherwise stated A. b. HP's limited warranty covers only those that have no obligation to repair, replace, or refund until the...
User Guide
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... the printer's email address 91 Turn off HP ePrint 92 Print apps ...92 Use print apps 92 Manage print apps 92 Turn off print apps 92 Remove Web Services ...93 7 Work with ink cartridges ...95 Information on ink cartridges and the printhead 96 Check the estimated ink levels ...97 ...print network settings 109 Set link speed ...109 Change IP settings ...109 Change from a wireless connection to a USB or Ethernet connection 111 Use HP wireless direct ...112 Turn on HP wireless direct 112 Print from a wireless-capable mobile device 113 Print from a wireless-capable computer 113 viii ENWW
... the printer's email address 91 Turn off HP ePrint 92 Print apps ...92 Use print apps 92 Manage print apps 92 Turn off print apps 92 Remove Web Services ...93 7 Work with ink cartridges ...95 Information on ink cartridges and the printhead 96 Check the estimated ink levels ...97 ...print network settings 109 Set link speed ...109 Change IP settings ...109 Change from a wireless connection to a USB or Ethernet connection 111 Use HP wireless direct ...112 Turn on HP wireless direct 112 Print from a wireless-capable mobile device 113 Print from a wireless-capable computer 113 viii ENWW
User Guide
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...server ...118 About cookies ...118 Open the embedded web server 118 10 Solve a problem ...121 HP support ...122 Register printer ...122 Support process ...122 Obtain electronic support 122 HP support by phone ...123 Before you call 123 Phone support period 123 Support phone numbers 123 After...printer reports ...125 Printer status report ...125 Network configuration page 126 Solve printer problems ...129 The printer shuts down unexpectedly 129 Printhead alignment fails 129 Paper-feed problems ...129 The printer cannot read the memory device 130 Solve printing problems ...131 Solve copy ...
...server ...118 About cookies ...118 Open the embedded web server 118 10 Solve a problem ...121 HP support ...122 Register printer ...122 Support process ...122 Obtain electronic support 122 HP support by phone ...123 Before you call 123 Phone support period 123 Support phone numbers 123 After...printer reports ...125 Printer status report ...125 Network configuration page 126 Solve printer problems ...129 The printer shuts down unexpectedly 129 Printhead alignment fails 129 Paper-feed problems ...129 The printer cannot read the memory device 130 Solve printing problems ...131 Solve copy ...
User Guide
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... printer cannot receive faxes, but can send faxes 147 The printer cannot send faxes, but can receive faxes 148 Solve HP ePrint and HP Printables problems 149 Solve network problems ...150 General network troubleshooting 150 Unable to connect the printer wirelessly 150 Step 1: Make... network 152 Solve printer management problems 153 Embedded web server cannot be opened 153 Printhead maintenance ...155 Clean the printhead ...155 Align the printhead ...156 Calibrate the linefeed ...157 Reinstall the printhead ...157 Clear jams ...159 Clear paper jams inside the printer 159 Clear paper ...
... printer cannot receive faxes, but can send faxes 147 The printer cannot send faxes, but can receive faxes 148 Solve HP ePrint and HP Printables problems 149 Solve network problems ...150 General network troubleshooting 150 Unable to connect the printer wirelessly 150 Step 1: Make... network 152 Solve printer management problems 153 Embedded web server cannot be opened 153 Printhead maintenance ...155 Clean the printhead ...155 Align the printhead ...156 Calibrate the linefeed ...157 Reinstall the printhead ...157 Clear jams ...159 Clear paper jams inside the printer 159 Clear paper ...
User Guide
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... fax setup ...203 Test fax setup ...204 Appendix C Errors (Windows) ...205 Fax memory full ...207 Unable to communicate with printer 208 Low on ink ...209 Printhead Problem ...210 Ink Cartridge Problem ...211 Replace the ink cartridge ...212 Incompatible older generation cartridge installed 213 Paper Mismatch ...214 The cartridge cradle cannot move...
... fax setup ...203 Test fax setup ...204 Appendix C Errors (Windows) ...205 Fax memory full ...207 Unable to communicate with printer 208 Low on ink ...209 Printhead Problem ...210 Ink Cartridge Problem ...211 Replace the ink cartridge ...212 Incompatible older generation cartridge installed 213 Paper Mismatch ...214 The cartridge cradle cannot move...
User Guide
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The draft setting uses less ink. ● Do not clean the printhead unnecessarily. ● Optimize paper usage by printing on both sides of the cartridges. 6 Chapter 2 Get started ENWW Doing so wastes ink and shortens the life of the paper. ● Save ink and paper when printing web content with HP Smart Print. For more information, visit www.hp.com/go/smartprint. ● Change the print mode to a draft setting.
The draft setting uses less ink. ● Do not clean the printhead unnecessarily. ● Optimize paper usage by printing on both sides of the cartridges. 6 Chapter 2 Get started ENWW Doing so wastes ink and shortens the life of the paper. ● Save ink and paper when printing web content with HP Smart Print. For more information, visit www.hp.com/go/smartprint. ● Change the print mode to a draft setting.
User Guide
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Back view 1 Fax port (2-EXT) 2 Fax port (1-LINE) 3 Ethernet network port 4 Rear USB port 5 Power input 8 Chapter 2 Get started ENWW Printing supplies area 1 Ink cartridge access door 2 Ink cartridges 3 Printhead 4 Printhead latch NOTE: Printing supplies should be kept in the printer to prevent possible print quality issues or printhead damage. Do not turn off the printer when a cartridge is missing. Avoid removing supplies for extended periods of time.
Back view 1 Fax port (2-EXT) 2 Fax port (1-LINE) 3 Ethernet network port 4 Rear USB port 5 Power input 8 Chapter 2 Get started ENWW Printing supplies area 1 Ink cartridge access door 2 Ink cartridges 3 Printhead 4 Printhead latch NOTE: Printing supplies should be kept in the printer to prevent possible print quality issues or printhead damage. Do not turn off the printer when a cartridge is missing. Avoid removing supplies for extended periods of time.
User Guide
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7 Work with black or color ink only ● Replace the ink cartridges ● Order ink cartridges ● Store printing supplies ● Anonymous usage information storage ENWW 95 This section contains the following topics: ● Information on page 131. TIP: If you have problems copying documents, see Solve printing problems on ink cartridges and the printhead ● Check the estimated ink levels ● Printing with ink cartridges To ensure the best print quality from the printer, you need to perform some simple maintenance procedures.
7 Work with black or color ink only ● Replace the ink cartridges ● Order ink cartridges ● Store printing supplies ● Anonymous usage information storage ENWW 95 This section contains the following topics: ● Information on page 131. TIP: If you have problems copying documents, see Solve printing problems on ink cartridges and the printhead ● Check the estimated ink levels ● Printing with ink cartridges To ensure the best print quality from the printer, you need to perform some simple maintenance procedures.
User Guide
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... at room temperature (15-35° C or 59-95° F). ● Do not clean the printhead unnecessarily. Wait until they are missing. it should not be transported sitting flat; CAUTION: HP recommends that you replace any missing cartridges as soon as possible to avoid print quality issues and possible...ink cartridges installed. ◦ The printer must be placed on its side, back, front, or top. Information on ink cartridges and the printhead The following to prevent ink leaking from the printer or other damage from occurring to the ink system. For more information, see Turn the ...
... at room temperature (15-35° C or 59-95° F). ● Do not clean the printhead unnecessarily. Wait until they are missing. it should not be transported sitting flat; CAUTION: HP recommends that you replace any missing cartridges as soon as possible to avoid print quality issues and possible...ink cartridges installed. ◦ The printer must be placed on its side, back, front, or top. Information on ink cartridges and the printhead The following to prevent ink leaking from the printer or other damage from occurring to the ink system. For more information, see Turn the ...
User Guide
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... do not have installed a refilled or remanufactured cartridge, or a cartridge that has been used in the printing process in a number of different ways, including in printhead servicing, which keeps print nozzles clear and ink flowing smoothly. ENWW Check the estimated ink levels 97 Touch Tools, and then touch Display Estimated Ink... for printing, and in the initialization process, which prepares the printer and cartridges for planning purposes only. For information about using these tools, see www.hp.com/go/ inkusage. You do so.
... do not have installed a refilled or remanufactured cartridge, or a cartridge that has been used in the printing process in a number of different ways, including in printhead servicing, which keeps print nozzles clear and ink flowing smoothly. ENWW Check the estimated ink levels 97 Touch Tools, and then touch Display Estimated Ink... for printing, and in the initialization process, which prepares the printer and cartridges for planning purposes only. For information about using these tools, see www.hp.com/go/ inkusage. You do so.
User Guide
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... of ink. Printing with black or color ink only For regular usage, this product is not designed to print quality problems and possibly damage the printhead. Leaving one or more of the color cartridges are out of ink. ● The amount that you resume printing. If you have recently left... outside of the printer, the printhead does need to have replacement ink cartridges available when you are printing with black or color ink only. ● When there is no longer sufficient...
... of ink. Printing with black or color ink only For regular usage, this product is not designed to print quality problems and possibly damage the printhead. Leaving one or more of the color cartridges are out of ink. ● The amount that you resume printing. If you have recently left... outside of the printer, the printhead does need to have replacement ink cartridges available when you are printing with black or color ink only. ● When there is no longer sufficient...
User Guide
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... printer is not operating correctly and these suggestions did not solve your problem, try using one of the following topics: ● HP support ● Get help from the printer control panel ● Understand printer reports ● Solve printer problems ● Solve ...printing problems ● Solve copy problems ● Solve scan problems ● Solve fax problems ● Solve HP ePrint and HP Printables problems ● Solve network problems ● Solve printer management problems ● Printhead maintenance ● Clear jams ● Clear the print carriage ENWW 121
... printer is not operating correctly and these suggestions did not solve your problem, try using one of the following topics: ● HP support ● Get help from the printer control panel ● Understand printer reports ● Solve printer problems ● Solve ...printing problems ● Solve copy problems ● Solve scan problems ● Solve fax problems ● Solve HP ePrint and HP Printables problems ● Solve network problems ● Solve printer management problems ● Printhead maintenance ● Clear jams ● Clear the print carriage ENWW 121
User Guide
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...cartridges, the alignment fails. If the alignment process fails repeatedly and the print quality is poor, you might need to www.hp.com/support. Go to clean the printhead. Printhead alignment fails If the alignment process fails, make sure the paper guides are snug, but not tight, against the stack. ...9679; Make sure paper in the tray is not curled. If cleaning the printhead does not solve the problem, contact HP support. Fan the paper before loading. ● Make sure the paper-width guides are set . ENWW Solve printer problems 129...
...cartridges, the alignment fails. If the alignment process fails repeatedly and the print quality is poor, you might need to www.hp.com/support. Go to clean the printhead. Printhead alignment fails If the alignment process fails, make sure the paper guides are snug, but not tight, against the stack. ...9679; Make sure paper in the tray is not curled. If cleaning the printhead does not solve the problem, contact HP support. Fan the paper before loading. ● Make sure the paper-width guides are set . ENWW Solve printer problems 129...
User Guide
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... when your printer is too close to print quality problems and possibly damage the printhead. Check the paper loaded in the ink cartridges. For example, if you purchased genuine HP ink cartridges, go to: www.hp.com/go/anticounterfeit 2. Print quality troubleshooting 1. Make sure you print as long...all cartridges installed at all times after time. NOTE: HP cannot guarantee the quality or reliability of using a non-HP supply are using genuine HP ink cartridges. NOTE: For regular usage, this product is sufficient ink in the printhead, the printer will need to let you are not...
... when your printer is too close to print quality problems and possibly damage the printhead. Check the paper loaded in the ink cartridges. For example, if you purchased genuine HP ink cartridges, go to: www.hp.com/go/anticounterfeit 2. Print quality troubleshooting 1. Make sure you print as long...all cartridges installed at all times after time. NOTE: HP cannot guarantee the quality or reliability of using a non-HP supply are using genuine HP ink cartridges. NOTE: For regular usage, this product is sufficient ink in the printhead, the printer will need to let you are not...
User Guide
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... until you see white lines in any of the previous steps have a new ink cartridge available to replace the printhead. If you see Replace the ink cartridges on the page, follow the steps below: a. For more information, ...see Calibrate the linefeed on page 155. d. For more information, see Clean the printhead on page 157. For information about how to the defective color bar or color pattern. c. For more information, ...color blocks in Test Pattern 1, calibrate the linefeed. For more information, see HP support on page 156. If you have helped, contact...
... until you see white lines in any of the previous steps have a new ink cartridge available to replace the printhead. If you see Replace the ink cartridges on the page, follow the steps below: a. For more information, ...see Calibrate the linefeed on page 155. d. For more information, see Clean the printhead on page 157. For information about how to the defective color bar or color pattern. c. For more information, ...color blocks in Test Pattern 1, calibrate the linefeed. For more information, see HP support on page 156. If you have helped, contact...
User Guide
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...uses an increasing amount of cleaning, try aligning the printer. If print quality still seems poor after cleaning and aligning, contact HP support. Before cleaning the printhead, make sure you might have a problem with printing, you load paper. For more information, see Load paper on page ...2. You should only initiate the next phase of the printed page. For more information, see HP support on page 23. 2. Touch Tools, and then touch Clean Printhead. To clean the printhead from the control panel 1. After each stage, review the quality of cleaning if the print quality...
...uses an increasing amount of cleaning, try aligning the printer. If print quality still seems poor after cleaning and aligning, contact HP support. Before cleaning the printhead, make sure you might have a problem with printing, you load paper. For more information, see Load paper on page ...2. You should only initiate the next phase of the printed page. For more information, see HP support on page 23. 2. Touch Tools, and then touch Clean Printhead. To clean the printhead from the control panel 1. After each stage, review the quality of cleaning if the print quality...
User Guide
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... main input tray. Load Letter, A4, or Legal unused plain white paper into the main input tray. To clean the printhead from HP Utility (OS X) 1. For more information, see Load standard-size paper on page 23. 2. For more information, see... a problem ENWW To align the printhead from Toolbox (Windows) 1. Touch Tools, and then select Align Printhead. To clean the printhead from HP Utility (OS X) 1. For more information, see HP Utility (OS X) on page 23. 2. Open HP Utility. In the Information And Support section, click Clean Printheads. 4. Open HP Utility. For more information, see...
... main input tray. Load Letter, A4, or Legal unused plain white paper into the main input tray. To clean the printhead from HP Utility (OS X) 1. For more information, see Load standard-size paper on page 23. 2. For more information, see... a problem ENWW To align the printhead from Toolbox (Windows) 1. Touch Tools, and then select Align Printhead. To clean the printhead from HP Utility (OS X) 1. For more information, see HP Utility (OS X) on page 23. 2. Open HP Utility. In the Information And Support section, click Clean Printheads. 4. Open HP Utility. For more information, see...
User Guide
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...Load standard-size paper on page 118. 3. To calibrate the linefeed from the embedded web server (EWS) 1. Open the EWS. To reinstall the printhead 1. To calibrate the linefeed from Toolbox (Windows) 1. Load Letter, A4, or Legal unused plain white paper into the main input tray. Load...see Embedded web server on page 23. 2. Click the Tools tab, and then click Print Quality Toolbox in the Utilities section. 4. ENWW Printhead maintenance 157 For more information, see Embedded web server on -screen instructions. Load Letter, A4, or Legal unused plain white paper into ...
...Load standard-size paper on page 118. 3. To calibrate the linefeed from the embedded web server (EWS) 1. Open the EWS. To reinstall the printhead 1. To calibrate the linefeed from Toolbox (Windows) 1. Load Letter, A4, or Legal unused plain white paper into the main input tray. Load...see Embedded web server on page 23. 2. Click the Tools tab, and then click Print Quality Toolbox in the Utilities section. 4. ENWW Printhead maintenance 157 For more information, see Embedded web server on -screen instructions. Load Letter, A4, or Legal unused plain white paper into ...
User Guide
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Carefully lower the latch handle. The latch must remain down in incorrectly seated ink cartridges and problems printing. 2. Remove the printhead by lifting it up and then pulling it out of the printer. 5. Close the ink cartridge access door. 158 Chapter 10 Solve a problem ENWW Leaving ... door. 3. NOTE: Make sure you lower the latch handle before reinserting the ink cartridges. Make sure the latch handle is raised, and then reinsert the printhead. 6.
Carefully lower the latch handle. The latch must remain down in incorrectly seated ink cartridges and problems printing. 2. Remove the printhead by lifting it up and then pulling it out of the printer. 5. Close the ink cartridge access door. 158 Chapter 10 Solve a problem ENWW Leaving ... door. 3. NOTE: Make sure you lower the latch handle before reinserting the ink cartridges. Make sure the latch handle is raised, and then reinsert the printhead. 6.