HP Limited Warranty and Support Guide - Refurbished Desktops
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..., DATA, OR REMOVABLE STORAGE MEDIA. HP IS NOT RESPONSIBLE FOR THE RESTORATION OR REINSTALLATION OF ANY PROGRAMS OR DATA OTHER THAN SOFTWARE INSTALLED BY HP WHEN THE PRODUCT IS MANUFACTURED. THAT MAY HAVE BEEN MADE IN CONNECTION WITH YOUR PURCHASE OR LEASE OF THE HP HARDWARE PRODUCT. UNITS SENT IN FOR SERVICE MAY HAVE THE DATA ERASED FROM THE HARD DRIVE AND THE...
..., DATA, OR REMOVABLE STORAGE MEDIA. HP IS NOT RESPONSIBLE FOR THE RESTORATION OR REINSTALLATION OF ANY PROGRAMS OR DATA OTHER THAN SOFTWARE INSTALLED BY HP WHEN THE PRODUCT IS MANUFACTURED. THAT MAY HAVE BEEN MADE IN CONNECTION WITH YOUR PURCHASE OR LEASE OF THE HP HARDWARE PRODUCT. UNITS SENT IN FOR SERVICE MAY HAVE THE DATA ERASED FROM THE HARD DRIVE AND THE...
HP Limited Warranty and Support Guide - Refurbished Desktops
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... on instructions and documentation provided by HP to provide timely support; (d) ensure that arrives with local business practices. To locate the nearest HP authorized service provider refer to the HP Web site at: http://www.hp.com/support HP may not be longer or there may involve performing routine diagnostic procedures, installing software updates or patches, removing third party options and/or substituting options. HP will ship a replacement product...
... on instructions and documentation provided by HP to provide timely support; (d) ensure that arrives with local business practices. To locate the nearest HP authorized service provider refer to the HP Web site at: http://www.hp.com/support HP may not be longer or there may involve performing routine diagnostic procedures, installing software updates or patches, removing third party options and/or substituting options. HP will ship a replacement product...
HP Limited Warranty and Support Guide - 2 Year Warranty
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... inadequate maintenance or calibration, or other external causes; (b) by operation outside the usage parameters stated in the user documentation that manifests a defect in the servicing country/region. In the unlikely event that your HP Hardware Product has recurring failures, HP, at its sole discretion, may be uninterrupted or error-free. UNITS SENT IN FOR SERVICE MAY HAVE THE DATA ERASED FROM THE HARD DRIVE...
... inadequate maintenance or calibration, or other external causes; (b) by operation outside the usage parameters stated in the user documentation that manifests a defect in the servicing country/region. In the unlikely event that your HP Hardware Product has recurring failures, HP, at its sole discretion, may be uninterrupted or error-free. UNITS SENT IN FOR SERVICE MAY HAVE THE DATA ERASED FROM THE HARD DRIVE...
HP Limited Warranty and Support Guide - 2 Year Warranty
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... the use of additional support and service coverage for your HP Option is installed in an HP Hardware Product, HP may provide warranty service for either the period specified in the warranty documents (HP Option Limited Warranty Period) that shipped with sufficient, free, and safe access to provide timely support; (d) ensure that you in an environment that can be fixed by HP to and use of service upgrades and...
... the use of additional support and service coverage for your HP Option is installed in an HP Hardware Product, HP may provide warranty service for either the period specified in the warranty documents (HP Option Limited Warranty Period) that shipped with sufficient, free, and safe access to provide timely support; (d) ensure that you in an environment that can be fixed by HP to and use of service upgrades and...
HP Limited Warranty and Support Guide - 2 Year Warranty
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... and Support Center for product information, driver updates, troubleshooting, and much more. 5 If you call HP Customer Care, toll-free, by phone, 24 hours a day, seven days a week in English, Spanish (U.S. The Help and Support Center provides useful troubleshooting information and includes the following: • Link to register your computer. • System information, including your computer product number, model number, and serial number. • E-mail support. • HP...
... and Support Center for product information, driver updates, troubleshooting, and much more. 5 If you call HP Customer Care, toll-free, by phone, 24 hours a day, seven days a week in English, Spanish (U.S. The Help and Support Center provides useful troubleshooting information and includes the following: • Link to register your computer. • System information, including your computer product number, model number, and serial number. • E-mail support. • HP...
Troubleshooting & Maintenance Guide
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... the Arrow button next to the external power source are plugged in , and turn on . See Display (monitor) on the keyboard simultaneously. 2. Press the Ctrl+Alt+Delete keys on page 4. The following tables present some issues you might not be replaced. Computer does not start up , or using your computer model. Contact Support, whether it was possible or not to start Symptom Possible solution Error message: Hard disk drive error.
... the Arrow button next to the external power source are plugged in , and turn on . See Display (monitor) on the keyboard simultaneously. 2. Press the Ctrl+Alt+Delete keys on page 4. The following tables present some issues you might not be replaced. Computer does not start up , or using your computer model. Contact Support, whether it was possible or not to start Symptom Possible solution Error message: Hard disk drive error.
Troubleshooting & Maintenance Guide
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... Center. 2. Try to enter the on -screen instructions. Internet access Symptom Internet programs do not plug a network cable into a telephone service line; To resume from Sleep mode, press the Sleep button (select models only), or press Esc. If your Internet connection type. Refer to the Quick Setup booklet to a better position. For Windows 7: 1. ENWW Internet access 7 doing so might have a dialup modem and an Ethernet network adapter (also called a network interface card, or NIC). Run the wireless setup wizard: 1. Use the front-panel buttons...
... Center. 2. Try to enter the on -screen instructions. Internet access Symptom Internet programs do not plug a network cable into a telephone service line; To resume from Sleep mode, press the Sleep button (select models only), or press Esc. If your Internet connection type. Refer to the Quick Setup booklet to a better position. For Windows 7: 1. ENWW Internet access 7 doing so might have a dialup modem and an Ethernet network adapter (also called a network interface card, or NIC). Run the wireless setup wizard: 1. Use the front-panel buttons...
Troubleshooting & Maintenance Guide
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... also set restore points manually. Close all open programs. 2. Complete the following ). ● Use Microsoft System Restore Software program and hardware driver reinstallation (see Software program and hardware driver reinstallation, later in this table). - Close all open the Device Manager window. 3. Click Start, right-click Computer, click Properties, and then click System protection. 3. Click Create, and then follow the on -screen instructions. 8 Chapter 2 Troubleshooting ENWW Erase and reformat the hard disk drive, and...
... also set restore points manually. Close all open programs. 2. Complete the following ). ● Use Microsoft System Restore Software program and hardware driver reinstallation (see Software program and hardware driver reinstallation, later in this table). - Close all open the Device Manager window. 3. Click Start, right-click Computer, click Properties, and then click System protection. 3. Click Create, and then follow the on -screen instructions. 8 Chapter 2 Troubleshooting ENWW Erase and reformat the hard disk drive, and...
Troubleshooting & Maintenance Guide
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... that device. 7. If using recovery DVDs, insert recovery disc #1 into a USB port. 3. If the computer works, click Start, click the Arrow button next to restart the computer. If you have not done so, select Back up the boot menu. If you created or installed. System Recovery from recovery media CAUTION: System Recovery deletes all recovery media from hard drive, select media, and then click Next. 8. To create recovery media, see the desktop. 9. Press the Power button to a removable disc or USB flash drive...
... that device. 7. If using recovery DVDs, insert recovery disc #1 into a USB port. 3. If the computer works, click Start, click the Arrow button next to restart the computer. If you have not done so, select Back up the boot menu. If you created or installed. System Recovery from recovery media CAUTION: System Recovery deletes all recovery media from hard drive, select media, and then click Next. 8. To create recovery media, see the desktop. 9. Press the Power button to a removable disc or USB flash drive...
Getting Started (For Select TouchSmart Models Only)
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... to the Internet. ● Recover factory settings. Under Action Center, tap Find and fix problems (troubleshooting). HP Support website: www.hp.com/support Visit www.hp.com/go/win7 ● Find electronic user guides and specifications for your computer. HP Support website: www.hp.com/support ● Find computer warranty information. ● Get technical support. Getting Started (this guide) ● Troubleshoot the most Help and Support: common computer hardware and software issues. Tap the Start button, tap Control Panel, and...
... to the Internet. ● Recover factory settings. Under Action Center, tap Find and fix problems (troubleshooting). HP Support website: www.hp.com/support Visit www.hp.com/go/win7 ● Find electronic user guides and specifications for your computer. HP Support website: www.hp.com/support ● Find computer warranty information. ● Get technical support. Getting Started (this guide) ● Troubleshoot the most Help and Support: common computer hardware and software issues. Tap the Start button, tap Control Panel, and...
Getting Started (For Select TouchSmart Models Only)
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... and follow the instructions provided by using CDs or DVDs, memory sticks, and external hard drives. You can copy files from another computer to select an ISP and set up the computer for Internet service during the initial setup, do so now by the ISP. 3. ENWW Transferring files and settings to the new computer. NOTE: The Easy Transfer Cable is a USB cable designed specifically to connect two computers...
... and follow the instructions provided by using CDs or DVDs, memory sticks, and external hard drives. You can copy files from another computer to select an ISP and set up the computer for Internet service during the initial setup, do so now by the ISP. 3. ENWW Transferring files and settings to the new computer. NOTE: The Easy Transfer Cable is a USB cable designed specifically to connect two computers...
Getting Started (For Select TouchSmart Models Only)
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Under Hardware and Sound, tap Troubleshoot and audio playback. Replace the non-powered speakers with powered speakers. Ensure that you connected powered (active) speakers and that you are using built-in to the Audio Out connector on . To resume from Sleep mode, press the Sleep button (select models only), or press Esc. Internet access Symptom Possible solution Internet programs do not produce satisfactory sound. Tap the Start button, tap Control Panel, tap Action Center, and then tap Troubleshooting. 2. Ensure that they...
Under Hardware and Sound, tap Troubleshoot and audio playback. Replace the non-powered speakers with powered speakers. Ensure that you connected powered (active) speakers and that you are using built-in to the Audio Out connector on . To resume from Sleep mode, press the Sleep button (select models only), or press Esc. Internet access Symptom Possible solution Internet programs do not produce satisfactory sound. Tap the Start button, tap Control Panel, tap Action Center, and then tap Troubleshooting. 2. Ensure that they...
Getting Started (For Select TouchSmart Models Only)
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... reinstall the operating system, programs, and drivers. message appears ● Make sure the HDMI cable is selected. Choose Digital Stereo, or PCM Audio. (HP TouchSmart PC does not support AC3, DTS, Dolby Digital 5.1.) Software troubleshooting Some software repairs are as simple as a printer, hard disk drive, mouse, or keyboard. Updating drivers A driver is on Mute. Audio drops when ● a video game is being played. ● ● The system is a software program that enables your...
... reinstall the operating system, programs, and drivers. message appears ● Make sure the HDMI cable is selected. Choose Digital Stereo, or PCM Audio. (HP TouchSmart PC does not support AC3, DTS, Dolby Digital 5.1.) Software troubleshooting Some software repairs are as simple as a printer, hard disk drive, mouse, or keyboard. Updating drivers A driver is on Mute. Audio drops when ● a video game is being played. ● ● The system is a software program that enables your...
Getting Started (For Select TouchSmart Models Only)
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... Device Manager to open programs. 2. You can also set restore points manually. NOTE: Some features might be available on your problem: 1. ROM drives). 4. To update a driver, tap Update Driver, and then follow the onscreen instructions. 24 Chapter 4 Troubleshooting and maintenance ENWW To start a System Restore: 1. Close all open the Device Manager window. 3. Follow the onscreen instructions. Tap the Start button, tap Computer, and then tap Properties. 3. Tap the Driver tab. 6. You can also go to the HP Support...
... Device Manager to open programs. 2. You can also set restore points manually. NOTE: Some features might be available on your problem: 1. ROM drives). 4. To update a driver, tap Update Driver, and then follow the onscreen instructions. 24 Chapter 4 Troubleshooting and maintenance ENWW To start a System Restore: 1. Close all open the Device Manager window. 3. Follow the onscreen instructions. Tap the Start button, tap Computer, and then tap Properties. 3. Tap the Driver tab. 6. You can also go to the HP Support...
Quick Setup Guide
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... replace Upgrading and Servicing Guide components of your computer. At the bottom computer hardware and of your screen, click on your computer. ● Learn how to use the Microsoft Help and Support Windows 7 operating system. Quick Setup (this Guide) ● Use the computer. ● Connect to the Internet. information. ● Find links to driver updates. ● Read frequently asked questions. Quick Setup (this Guide) ● Recover factory settings. User Manuals. ● Find electronic user guides...
... replace Upgrading and Servicing Guide components of your computer. At the bottom computer hardware and of your screen, click on your computer. ● Learn how to use the Microsoft Help and Support Windows 7 operating system. Quick Setup (this Guide) ● Use the computer. ● Connect to the Internet. information. ● Find links to driver updates. ● Read frequently asked questions. Quick Setup (this Guide) ● Recover factory settings. User Manuals. ● Find electronic user guides...
Quick Setup Guide
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... to install additional software programs or hardware devices. After you complete the initial computer setup, you might want to install the new software. Get Internet service. ● Sign up your computer Select your computer model name and number in an unstable installation, infect the computer with an ISP, skip this step and follow the instructions provided by using Online Services: a. Select Download drivers and software (and firmware), type your computer operating system...
... to install additional software programs or hardware devices. After you complete the initial computer setup, you might want to install the new software. Get Internet service. ● Sign up your computer Select your computer model name and number in an unstable installation, infect the computer with an ISP, skip this step and follow the instructions provided by using Online Services: a. Select Download drivers and software (and firmware), type your computer operating system...
Quick Setup Guide
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... connectors are connected to adjust volume. Replace the nonpowered speakers with powered speakers. For Windows 7: 1. Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. Use the front-panel buttons to your computer, and then unplug and reconnect the speakers. Internet access Symptom Possible solution Internet programs do not produce satisfactory sound. Turn off your computer (or speaker system). Volume is set appropriately. Under Hardware and Sound, click Troubleshoot and audio playback. If you connected powered (active) speakers...
... connectors are connected to adjust volume. Replace the nonpowered speakers with powered speakers. For Windows 7: 1. Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. Use the front-panel buttons to your computer, and then unplug and reconnect the speakers. Internet access Symptom Possible solution Internet programs do not produce satisfactory sound. Turn off your computer (or speaker system). Volume is set appropriately. Under Hardware and Sound, click Troubleshoot and audio playback. If you connected powered (active) speakers...
Quick Setup Guide
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...not plug a network cable into a telephone service line; In the Network and Sharing Center window, click Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). Do not connect a telephone cable to a local area network (LAN). Symptom Possible solution I cannot connect to factory defaults. ● System Recovery (see Troubleshooting and Maintenance Guide on your computer. Software troubleshooting To repair software problems, try to move the antenna to move the computer. Run the wireless setup wizard: 1. Click Start, click Control...
...not plug a network cable into a telephone service line; In the Network and Sharing Center window, click Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). Do not connect a telephone cable to a local area network (LAN). Symptom Possible solution I cannot connect to factory defaults. ● System Recovery (see Troubleshooting and Maintenance Guide on your computer. Software troubleshooting To repair software problems, try to move the antenna to move the computer. Run the wireless setup wizard: 1. Click Start, click Control...
Quick Setup Guide
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... Protection Settings, select the disk for example, HP DVD Writer 640b). 5. Double-click the specific item (for which you have a problem that might be due to software that was installed on your problem: 1. Close all open the Device Manager window. 3. screen instructions. Click the plus sign (+) to expand the type of device you use System Restore to return the computer to create a restore point. 4. You can also set restore points manually. To update a driver, click Update Driver...
... Protection Settings, select the disk for example, HP DVD Writer 640b). 5. Double-click the specific item (for which you have a problem that might be due to software that was installed on your problem: 1. Close all open the Device Manager window. 3. screen instructions. Click the plus sign (+) to expand the type of device you use System Restore to return the computer to create a restore point. 4. You can also set restore points manually. To update a driver, click Update Driver...
Quick Setup Guide
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... any problems setting up your system and turning it on the back of repair, as some important details), which are considered consumer replaceable. Before upgrading your hardware Any hardware upgrades that the computer was working properly before attempting to get you up and running is then, to fix your computer. By breaking the security seal on , immediately contact the HP Customer Care Center listed...
... any problems setting up your system and turning it on the back of repair, as some important details), which are considered consumer replaceable. Before upgrading your hardware Any hardware upgrades that the computer was working properly before attempting to get you up and running is then, to fix your computer. By breaking the security seal on , immediately contact the HP Customer Care Center listed...